phenomenal leadership
TRANSCRIPT
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Welcome to thePHENOMENAL PROFITS!
2010-2011 Phenomenal Products, Inc.
us ness ystemsCourse!
Type in questions for Howardanytime during the webcast
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15 Ways to Get YourEm lo ees to Do WHAT ou
2010-2011 Phenomenal Products, Inc.
Want WHEN You Want It
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1. Find the Absolute Best People No Experience Needed
2010-2011 Phenomenal Products, Inc.
Never Compromise! Build Your Network
Be a Picture of Success
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2. Hire the Absolute Best People
Interview Process Their Dreams and Goals
2010-2011 Phenomenal Products, Inc.
Orientation (Mission, Vision, Values)
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3. Have a Phenomenal Training
System
40 Days of Training (not by your tech!)
2010-2011 Phenomenal Products, Inc.
PROTECT THEM from the Counter Culture!
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4. Have and Exciting Mission
To Provide the Most Outstanding Service
2010-2011 Phenomenal Products, Inc.
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5. Identify and Communicate Your Values
Reputation, Experience, Education, Systems,
2010-2011 Phenomenal Products, Inc.
Guarantee
Honesty, Integrity, Even when it hurts!
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6. Communicate the Vision
To Be the biggest? Baddest? Most
knowledgable? Most caring?
2010-2011 Phenomenal Products, Inc.
Growth plans
Let your employees see the vision and how it
benefits them
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7. Have a Compelling Purpose
The why behind what you do
2010-2011 Phenomenal Products, Inc.
The Knight in Shining Armor
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8. Have Posted Goals
Company Goals and Employee Goals
2010-2011 Phenomenal Products, Inc.
, , ,
etc.
Just Posting Results Helps
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9. Have Written and Understood Job
Descriptions
Line by Line
2010-2011 Phenomenal Products, Inc.
Checklists
Make it simple!
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10. Have Written and Communicated
Policies and Procedures
You Can Write a Policy or Procedure in 3
2010-2011 Phenomenal Products, Inc.
Minutes Make it Simple
Review it Daily for 30 Days and Live by It
EVERY DAY
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11. Have Clear Cut Performance Standards
How Much Per Hour?
How Much in Sales?
2010-2011 Phenomenal Products, Inc.
How Many Times On Time?
How Many Redos?
The More You Track the More Successful YouWill Be in Managing Your Company
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12. Have a Performance Based
Compensation Program Base
2010-2011 Phenomenal Products, Inc.
ro uct on onus Sales Bonus
Rewards and Recognition (individual and
company)
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13. Develop and Practice Leadership Skills
Be a Person of Excellence
Study and Practice Proven Leadership Skills
2010-2011 Phenomenal Products, Inc.
uca e, n er a n, en or, oac an nsp re
Praise, Praise, Praise in Public
Discipline (ALWAYS in Private)
Disciplinary System: Coaching, Oral Reminder,Written Reminder, Decision Making Leave,
Termination
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14. Have Regular TEAM Meetings
Daily Technician Meetings
Weekly Staff Meetings
2010-2011 Phenomenal Products, Inc.
Weekly Leadership and Department Meetings
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15. Build Community in Your Business
Everyone Has a Longing for Belonging
Maslows Hierarchy of Needs: Survival,
2010-2011 Phenomenal Products, Inc.
ecur y, e ong ng, mpor ance, eActualization
People Will Work for Money, but they will Die
for a Cause Create a New Culture One that Gives People
What They Want and They Will Give You What
You Want
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Community Builders
Encourage - Build People Up
Show Appreciation
2010-2011 Phenomenal Products, Inc.
Respect Them Reward Them
Have Parties (Birthday Club, Christmas Parties,
etc.)
Attend Family Functions