In June 2009, NHS Portsmouth, Hampshire and Isle of Wight Local Pharmaceutical Committees began talking to local pharmacies about the Healthy Living

Pharmacy (HLP) concept. The first HLPs were accredited in June 2010, and since then the concept has captured the interest of over 40 PCTs. More than 400 pharmacies have achieved the HLP Quality Mark and over 1,000 Health Champions are now proactively engaging with their communities.

Leadership is keyThe NPA is working with the RPS, PSNC, CCA and the Department of Health to support the rollout of this initiative across the country, and has registered the HLP logo as a trademark on behalf of community pharmacy.

Deborah Evans, NPA Director of Pharmacy (pictured right) and national HLP Lead has been involved in the project from its inception in Portsmouth. Presenting at the 2012 Pharmacy Show, Deborah explained the benefits of effective leadership at all levels when successfully implementing change. “We have inspirational leaders from national pharmacy and healthcare bodies promoting the concept. Local project managers, pharmacists and pharmacy managers are really committing to leading change within their practices. Health Champions are also making a significant difference in communities”.

The NPA has trained hundreds of individuals through its HLP leadership programme and courses for Health Champions. It has further training planned for 2013 for those wishing to develop their leadership around local engagement and stakeholder management.

Make an active choiceBecoming a HLP may require little change for some, but for others achieving the HLP Quality Mark may require a greater investment of people and time. Pharmacists need to make an active choice to change and engage wholeheartedly for successful implementation.

Deborah outlines some of the key steps to becoming a HLP:

•Is it the right business model for you? Does becoming more involved in delivering health and wellbeing services

alongside medicines supply work?

•Identify service provision gaps. Investigate what is currently available within your community, the local health needs (the Joint Strategic Needs Assessment is a good start) and the gaps in current service provision.

•Engage with local commissioners and stakeholders. Understand what they need and gain their support e.g. Clinical Commissioning Groups, Public Health, Local Authorities, Local Professional Networks. Your Local Pharmaceutical Committee can help you understand what is happening in your local area.

•Have a HLP vision and set clear goals. Agree where you want to get to and what it will mean to you and your team when you have achieved that vision. Agree what you will focus first on by setting obtainable objectives; break down your goals into manageable steps.

•Involve the whole team. Right from the start. This will ensure the team remains motivated and feels ownership.

•Develop Health Champion(s). Medicines counter assistants live and work in the communities they serve. They are talking to the public every day and may have innovative ideas about approaching sensitive health issues.

Mike Holden, NPA Chief Executive and a founder of the HLP concept points out that “effective leadership uses the skills and

www.thepharmacyshow.co.uk @pharmacyshow January 2013

SEE PAGE 3

PSNC TELLS DEPARTMENT TO PAY UP ON SHORTAGES

SEE PAGES 6 & 7 SEE PAGE 11

EXHIBITION FLOORPLAN & EXHIBITOR LIST

HOW DAY LEWIS TOOK ON CATEGORY M – AND WON

Community pharmacy’s role in the public’s health has never been more important. Demonstrating to future commissioners the contribution the whole team can make has been an important aspect to the national Healthy Living Pharmacy pathfinder programme.

CHAMPION HEALTH AND BECOME A HEALTH LEADER Regulator reassures registrants that

professionalism is safe.Proposed changes to allow the self-selection of Pharmacy (P) medicines dominated conversations at last October’s Pharmacy Show. The new regulator of pharmacy, the General Pharmaceutical Council (GPhC), made presentations to packed audiences on both days of the Show to reassure pharmacy professionals and over the counter medicines suppliers that changes to the current P medicines supply protocol will only be made if patient safety and registrants’ professionalism can be assured.

Speaking in 2012, GPhC Chairman Bob Nicholls told the packed keynote conference hall: “The GPhC is against fixed rules in general, but if self-selection cannot be done safely, then it can’t be done.”

The P medicine proposals, which were first revealed in September in the GPhC’s new draft Standards for Registered Pharmacies, confirm the GPhC’s desire to implement standards based on outcomes not processes. Nicholls said that in his experience supervision of P medicines varies between pharmacies: “Some small independents don’t need to keep P medicines behind the counter as they know their patients and they are not afraid to have conversations; in some multiples I wouldn’t allow this at all.”

From the audience, Trevor Gore, Global Healthcare Training Manager at Reckitt Benckiser UK, chipped in: “UK pharmacies have not got a great record in getting POM-P medicines out there.”

Continuing the discussion on P medicines right through to the last conference session of the Show, GPhC Chief Executive and registrar Duncan Rudkin confirmed the GPhC view and said: “Rules let people and organisations off the hook. It is how people behave that makes a difference to patient safety. Professionalism provides the better protection.”

Rudkin told delegates in his presentation, Modernising the Regulation of Registered Pharmacies, that the GPhC will be consulting extensively with the profession and with the public to ‘sense-check’ its draft standards, and that registrants will be supported through new obligations on pharmacy owners that prioritise professionalism. He added that as well as guidance, there would also be new inspection processes, including site visits and face to face meetings with owners/superintendent pharmacists. The approach will facilitate “a two-way flow of information” and will evidence pharmacies’ compliance with standards. He pledged: “Council will not plough on regardless.”

P Medicines supply dominates Pharmacy Show 2012 agenda

Supported by Media partners

Continued on page 2

BOB NICHOLLS

DEBORAH EVANS

BY DEBORAH EVANS

www.thepharmacyshow.co.uk2

Continued from page 1

capabilities of the whole team to engage positively with other health professionals and the public. It is also vital to gather evidence to demonstrate to commissioning bodies that this leadership is working and excellent healthcare service is provided. HLP is just one framework for this to happen.”

Providing proofThe growing interest in HLPs has prompted discussions about whether they are more effective than other providers of health and wellbeing services.

Generating evidence of the difference pharmacy can make locally has always been a key driver of programme, and the first interim results from Portsmouth have now been compiled. The HLP Task Group charged with the national roll out will soon receive the evaluation results from the pathfinders, and the report will be available to pharmacists later this year.

This report will recommend next steps and will be of interest to new commissioners, and pharmacy contractors both small and large. It will cover delivery of services from HLPs, public feedback, contractor and employee engagement, as well as cost effectiveness.

Going globalThe excitement around HLP has extended beyond England to Northern Ireland, as well as other countries including Australia, New Zealand and Canada. Various aspects of the current HLP are being considered for their adaptability, to fully optimise the potential of community pharmacy in tackling the health of those nations.

NPA members can access a factsheet about setting up an HLP, sign up to the NPA Healthy Living Champion Programme and buy HLP promotion resources including posters and leaflets from www.npa.co.uk

The Pharmacy Show is organised by CloserStill Media Healthcare Limited

George House, Coventry Business Park, Herald Avenue, Coventry CV5 6UB. Tel: 02476 717151

www.ThePharmacyShow.co.uk

Matthew Butler, Group Event Director m.butler@closerstillmedia.com

Esther Beal, Show Manager e.beal@closerstillmedia.com

Garry Tyson, Sales Executive g.tyson@closerstillmedia.com

Lucy Pitt, Group Marketing Manager l.pitt@closerstillmedia.com

Mike Hulse, Marketing Executive m.hulse@closerstillmedia.com

Julia Danmeri, Head of Operations j.danmeri@closerstillmedia.com

Kate Jackson, Conference & Speaker Manager k.jackson@closerstillmedia.com

Debbie Wilson, Credit Controller d.wilson@closerstillmedia.com

Alex Slater, Event Administrator a.slater@closerstillmedia.com

CloserStill Media Healthcare Ltd

Michael Westcott, Managing Director m.westcott@closerstillmedia.com

Andy Center, Chief Executive a.center@closerstillmedia.com

Phil Nelson, Commercial Director p.nelson@closerstillmedia.com

Jonathan Wood, Director of Finance j.wood@closerstillmedia.com

Phil Soar, Chairman

Generating over £60m* of sales for the pharmacy market – don’t miss your slice for 2013!WHAT WE SAY •6,280 attendees at 2012 show•Consistent growth YOY with unique attendance +46% in last three years•Showcase to the whole pharmacy market from major multiples, independents & wholesalers•Supported by all the industry associations

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The Pharmacy Show attendees come with specific intention to buy…

VITAL STATISTICS 83.3% of the pharmacy audience came with a specific intention to source new products and suppliers, and to meet existing suppliers.

63% of visitors have less than 2 hours, to no time at all to see sales reps of products and services they don’t currently stock.

48% of visitors have either already placed an order or plan to place an order in the next 12 months.

79.6% plan to attend the 2013 show, with 81% recommending to their colleagues.

Visitor Profile

*Source: Delegate survey for all visitors who have sole or joint purchasing responsibility.

Healthcare professionalAllied healthcare professionalsWholesaler / Distributor

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www.thepharmacyshow.co.uk 3

Five years of shortages – it’s time to build shortage medicines procurement into pharmacy remuneration, a PSNC contract negotiator told delegates at a packed Keynote Conference

debate held at the Pharmacy Show last October.

Peter Cattee, part of PSNC’s contract negotiating team and chairman of the Association of Independent Multiples (AIMp), told the Pharmacy Show audience that pharmacy’s annual efficiency uplift payment should now be enhanced to take account of the actual workload implications of sourcing medicines in short supply. This could see it lifted to a 7 or 8% increase. He said: “Medicines shortages are a “value-less burden” to pharmacists’ daily workload. Time spent on sourcing medicines is time not spent on patient care. How does this fit in with the Government’s agenda to see quality, innovation, productivity and prevention of waste embedded into the delivery of health services?”

Participants in the panel discussion, ‘Shortages – the way forward debated’, attempted to suggest a solution to medicines shortages, and NPA Chief Executive Mike Holden said that solutions could include better communication and more transparency, particularly around quotas. “The stock is in the system, we just have to make sure that it’s in the right place.”

Anup Sodha, Managing Director of wholesale company Lexon UK, added that a solution could lie in lifting quotas, while restricting wholesale dealer licenses at the same time. He also called for more clarity over the rationale for direct to pharmacy deals.

Representing branded medicine suppliers, Samantha Ogden, membership services director of the Association of the British Pharmaceutical Industry, struggled to agree with fellow panellists on the need to lift quotas. Neither did she think that 24-hour supply obligations were the answer. Instead, she suggested that collaboration to support medicines supply during the Olympics should be seen as an example of what is possible when there is “good old fashioned communication”. She said: “We should try and replicate that.”

However, agreeing on one point the panel said that the Department of Health has “its head in the sand over medicines shortages” and they predicted that pharmacy minister Earl Howe will just tell pharmacies, wholesalers and suppliers to ‘go and sort it’ when he responds to the recommendations made by the All Party Pharmacy Group (APPG) following its medicines shortage inquiry. The Department of Health had pledged to make its response in November 2012.

Holden said the Department of Health had given little indication whether it would support or ignore the APPG’s recommendations, and he warned that even when it did respond, the Government could just adopt a ‘facilitating’ position and would tell the supply chain to “sort the problem.”

Numark Managing Director John D’Arcy added: “It will take a “hell of a big public health problem” to force the Government to restrict the free movement of goods, but he added: “Shortages are an accident waiting to happen; it’s a sad situation if it does take a patient to die.”

Pharmacy Show organiser and Panel Chairman Michael Westcott revealed that the Department of Health had been invited to take part in the debate, but had declined - “clearly having something better to do”, he said.

The panel then went on to discuss the reasons for continuing medicines shortages, and in a frank exchange of views, Numark managing director John D’Arcy said: “The market is based on free movement of goods and any such market will find its level. If you make as much product as you can, the price of that product will drop, so quotas are a way to control that.” He added that: “Medicines shortages are linked to the introduction of the Direct to Pharmacy and Reduced Wholesaler Models of distribution.”

However, defending the need for quotas, Samantha Ogden, Membership Services Director of the Association of British Pharmaceutical Industry (ABPI), said: “Would we design the system that we have today? Probably not. But quotas are a necessary position for now. They are a response to the sizable increase in export activity and to do without them would destabilise the supply of medicines substantially. No manufacturer wants to be in a situation where they can’t supply medicines.”

PSNC tells department to pay up on shortagesIn-house solution still evades supply chain

We’ve used the Pharmacy Show as a launch pad for our new product and have been astonished at the success. The show’s been very positive and we’ve had good conversations with pharmacy chains and buyers. A very worthwhile event.Martin Crockard, Confidante

The Pharmacy Show is an important resource for pharmacists. There’s a good mix of people here and the seminars are extremely topical. We’re disappointed that we didn’t arrange a stand at the show this year, but we’ll definitely exhibit next year. It’s a great show and extremely relevant.Rupinder Sarang, NHS Development Manager, Merck Sharpe Dohme

As a hospital pharmacy technician, I make sure I set aside time in my calendar to visit this show. The technician’s forum was excellent, and there are so many opportunities here for me to take advantage of.Diane Meech, Ealing NHS Trust

As a pharmacy owner, it’s very interesting for me to learn what’s going on in the industry, pick up new ideas and have face to face contact with the companies we deal with. It’s very useful for a small business like ours.Nikki Cohen, Director, Pharmacist

There are lots of smaller companies at the show that I wouldn’t normally come across and I’ve seen lots of new products that I can sell in my pharmacy. There’s nowhere else you can go as a pharmacist to see this range of products.Mohammed Bashier, Pharmacy Owner

This is the only show where I can see new products and brush up on my skills at the same time.Rosemary Hutchinson, Pharmacist

I’ve been coming to the Pharmacy Show for the last few years to get ideas, see new products and the latest innovations. You need to know what’s going on in the industry and this is the place to do it. Rahim Premji, Pharmacist

This is a very professional event and it improves each year. The size, scale and diversity of exhibitors at the show are impressive and the focus on clinical services is just right. David Mitchell, Head of Pharmacy, Johnson & Johnson/McNeil

This is my first time at The Pharmacy Show and it’s been incredibly useful to discuss the wider issues taking place in the industry, tap into new business opportunities and meet my current suppliers. Neil Rowland-Hall, Pharmacy Partner

Pharmacy is changing all the time and there’s nothing like the art of getting together and having conversations with people to share opinions. This is the ideal place for the industry to share its views. People have approached me with some really good ideas here – I’m very happy to be involved with the show. Peter Bainbridge, Director of Pharmacy, Boots

It’s important for us to be at The Pharmacy Show. Pharmacists come here to learn about new products and it gives us the opportunity to engage one on one with them to explain our brands and talk about new product development. Ray Richardspn, Key Accounts Manager, GSK

We’d heard that The Pharmacy Show was the show to be at, so we decided to launch our new product here. It’s proved the perfect opportunity to get into front of 6,000 potential clients and we couldn’t be happier. Jennifer Hughes, Corporate Communications, Helix Health

The Pharmacy Show is the perfect opportunity to see our customers in a relaxed environment. You get community and corporate customers over both days and all the opinion leaders are here. We would have to drive for hours, even days, to meet the amount of people that we see here. Paul Wilson, Commercial Accounts Director, Pfizer

We came to The Pharmacy Show to launch a new product and the show has delivered the right people in the right numbers. James Wood, Product Manager, Meda Pharmaceuticals

For us the show is all about engaging with pharmacy organisations and meeting pharmacists and technicians face to face. It’s an important vehicle for meeting the people we need to meet, to get our key messages out and to learn of any concerns. We’ve had a very successful show.Duncan Rudkin, Chief Executive & Registrar General Pharmaceutical Council

The Pharmacy Show is the best networking event there is. We have been inundated with people on our stand. All of the key manufacturers are here and they make time to talk to us. Being here pays for itself in terms of the time we save meeting contacts. That’s why I make sure all of my senior management team attend the show. Kirit Patel, Founder and Chief Executive, Day Lewis PLC

WHAT OUR EXHIBITORS SAY WHAT OUR DELEGATES SAY

The Pharmacy Show is a celebration of pharmacy. It brings together all parts of the supply chain and is a great opportunity to see what’s going on, gain some CPD and meet colleagues. For me, it’s a fantastic opportunity for networking. I have loads of meetings here and catch up with old friends. It’s a fantastic event.John D’Arcy, Managing Director, Numark

www.thepharmacyshow.co.uk4

Medicines Use Reviews (MURs) deliver benefits

for patients, and result in more prescription business for pharmacies, so why don’t pharmacies believe in in MURs and why don’t you want to talk to patients? Numark Managing Director John D’Arcy asked delegates in the Pharmacy Show presentation, ‘Increasing pharmacy profitability, patient loyalty and prescription volume through patient adherence to medicines’. He said: “After all, it’s the job of a pharmacist to interact with patients.”

Presenting research from Numark and Rowlands showing the

quantitative and qualitative benefits of pharmacy medicines optimisation, he told delegates attending day one of the Pharmacy Show in Birmingham that intervention is a way to build patient loyalty. “Pharmacists take patient loyalty for granted but in this increasingly competitive world, patients will choose where they procure pharmacy services.

“Pharmacy has got to add value to the intervention and not just think about how quickly it can bang out the prescription. Optimisation should be at the heart of what you are doing with patients.”

He told delegates that medicines optimisation services in the pharmacy contracts - the New Medicine Service and MURs in England, the Chronic Medication Service in

Scotland and Discharge Medication Reviews in Wales – all demonstrated political recognition for pharmacy’s role in medicines optimisation in pharmacy. But he warned: “Pharmacy signed up to this contract. Unless the MUR service is driven home by pharmacy, the government will take it away.“ Defending MUR targets as a way to drive home the MUR business in pharmacy, he said: “Pharmacy is a business and like any business, it needs targets to achieve.”

Numark MD calls for pharmacists to step up and deliver MURs

JOHN D’ARCY

The 2012 Pharmacy Show saw GSK Consumer Healthcare deliver a training session entitled Complete Emollient Therapy for Eczema Sufferers in the OTC Academy. The session focused on providing a background to Eczema as a condition, detailed how to identify Eczema symptoms and allowed pharmacy staff to develop skills in counselling and advising patients on better management of their Eczema symptoms.

The presentation drew on evidence from a pilot study of community pharmacists’ intervention to promote the effective use of emollients in childhood eczema¹. The study suggested that prior to effective intervention from pharmacy staff, weaknesses in the application of emollient products where apparent and that in some cases the way in which

emollients were applied was actually causing a worsening of the condition.

The study also suggested that many patients were not clear on the difference between emollients and steroids and in many cases were applying emollients sparingly as opposed to liberally.

The presentation detailed how emollient creams should be applied to help prevent irritation of Eczema flare ups and encouraged pharmacy staff to discuss how much emollient should be applied.

The OTC Academy provides an excellent platform for delivering valuable pharmacy learning resources to allow pharmacy staff to provide effective product recommendations and advice.

GSK deliver key education for counter assistants

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www.thepharmacyshow.co.uk 5

Speaking less than 24 hours before the latest round of Category M cuts were implemented, Ms Sharpe was asked what the PSNC had done to negotiate more contract services. Attempting to diffuse the highly-charged theatre atmosphere, she replied that during the past two years PSNC had been working with NHS Employers - to set the framework for pharmacy services

commissioning in the new NHS - but she pointed out: “The NHS is in transit, and not a lot is happening in any contract at the moment.”

Leading a panel of speakers representing pharmacy interest groups, Ms Sharpe told delegates that PSNC supported the development of new medicines optimisation services as well as those that reduce use of the GP and emergency care.

She added that her organisation also supported the shift of services to primary care, and services that keep people well in their own homes. But this does not necessarily translate into a ‘done-deal’ of new contract services, she said, citing minor ailments services as an example. She said: “Pharmacy minor ailment schemes have been very successful in some areas,

but very unpopular in others.”

Also limiting progress are the ongoing conflicts in the GMS and pharmacy services contracts. Fellow panellist Mike Holden of the National Pharmacy Association said: “The two contracts have pushed [the two professions] apart and we need the contracts to be aligned. Mark Koziol of the Pharmacists’ Defence Association added: “Nationally, there is a desire to see pharmacies release capacity in general practice, and this conversation needs to start.”

Speaking from the audience, dispensing GP Dr David Baker received a round of applause for suggesting that pharmacists and doctors should work more closely. Taking up the opportunity to give the GP’s perspective, he said: “Cooperation and collaboration – even colocation – where we can share information on the patient - is the way forward; we’ve fought each other for over 1,300 years and this has got to stop.”

On behalf of employee pharmacists’ Mark Koziol urged PSNC to refocus contract negotiations on quality of service, not quantity. He told Ms Sharpe: “Workplace pressure has a big impact on patient safety and if pharmacies are under-resourced, they are dangerous.” He continued: “The more contracts become about quantity and volume, the more targets will be set; that’s why we’ve got to opt for quality.”

Ms Sharpe responded that further negotiation on new services would depend on the forthcoming evaluation of the NMS, and giving little away on the report that the Department of Health saw in December, she said: “I am confident that pharmacies will show they can do a lot to help patients to get

benefit from their medicines.”

Urging pharmacies to do their bit, she said: “Pharmacies will need to sell their story to the new commissioners. It is an important time for pharmacies to share evidence; to build evidence of the impact that pharmacy can have and influence the NHS Commissioning Board at the national level.”

Supporting her comments, fellow panellist Bob Nicholls of the General P h a r m a c e u t i c a l Council said: “Your USP is the way you manage medicines – but get into CCGs quick.”

She also reassured contractors that the current contract funding model

would not end up in ‘the survival of the fittest’. Earlier in the keynote theatre session, pharmacy regulator chairman Bob Nicholls told pharmacists of the need to take control of the [P] medicines supply process. Reiterating this call, Ms Sharpe said: “Community pharmacy is a very efficient supplier of medicines and the role of the community pharmacist - in the control of medicines – is recognised. If pharmacists can rise to this challenge then it is a good basis for the role of the community pharmacist. There is room for a strong, vibrant sector, including independents.”

“I love my job,being a part of the community andmaking a difference.”Sarah Coffin - City Pharmacy, Portsmouth

“I care aboutprotecting our members and their staff.”Glyn Walduck - Head of Claims

“I care aboutproviding personalised healthcare.”Altaf Vaiya - Alpharm Chemist, Leicester

“I care about providing an excellent advice service to our members.”Antania Tang - Advice & Support Pharmacist

EnglandConference2012DelegateBrochure.indd 19 03/05/2012 11:30

Your membershipOur commitment

www.npa.co.uk

We are h/p landscape advert.indd 1 09/11/2012 17:07

PSNC brands pharmacy contract ‘a disappointment’ Pharmacy funding has not developed as promised, PSNC’s Chief Executive Sue Sharpe admitted at the Pharmacy Show in Birmingham, in front of a packed Keynote Conference theatre. However, contractors need to think very carefully before new models are progressed: the Scots contract model may have shifted funding from core supply to services, but has it delivered any new money?

SUE SHARPE

www.thepharmacyshow.co.uk6

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B103

A10B14B16C10C14D10D16E10E12F10F12G10G16

G20 G21

G34 G33

G30G31

G40

G50 G54

G60

G61

G62

G65

G73

G70

G75

G71

G82

G80

G83

G90

G100 G108

F25

F20

F30

F44F42

G43G45 F40

F50 F55

F62

F61

F63

F60

F70 F74

F101

F104

F100

E20

E30

E40

E50

E60

E64

E62

E66

E70

E76 E74

E72

E80 E88

E82

E90

E93a E93

E94D98D91 D91aE95

E92 E91

E97 E99

D21 D20

D30 D35

D31

D40 D41

D50 D52

D51

D60 D65

D70

D80

D86

D88

C20

6

C21

C40 C42

C44 C46

C51 C50

C52

C70 C72

C71

C80

C84 C88

B21 B20

B40

B50

B60

B70

B80 B813

C83 C85 B88

B82 B83

VISITORCAFÉ

NSPIREHEALTH

CHURCH& DWIGHT

MORRISONS

COOPERATIVEPHARMACY

LABCOLD

NELSONSSPATONE

DR BEE

JAYTECGLASS

PREMIERHEALTH

R.I.SPRODUCTS

NATURE’SPLUS UK

SHORELINE(UK) LTD

SCANLITE

NETWORKPACKAGING

A&DINSTRUMENTS

CAMRX

HOLD

MCSCHARLES RUSSELLLLP

PHARMACYPARTNERS AMBE LTD PROFOOT

WAYMADEHD MEDINUMARK

ISTATECHNOLOGIES LTD

SUGICHEM

ATL SYSTEMS

ARX

PFIZER

WILLACH PHARMACYSOLUTIONS GMBH

PGMUTUAL

RAACCOUNTANTS

D12PLANETHEALTHETHIGEN LTDCAMBRIAN

ALLIANCEHEALTHPOINTTECHNOLOGIES LTD

LIGHTSIGNHEALTHAIDIGENNUS

C31 C32

C34 C36C36

A. VOGEL SOLGAR

MTS MEDICATION TECHNOLOGIES

CHIESISANTE VERTE

VITRY RANDOX

B30

B35

B38

E42

E44

ALLIANCE HEALTHCARE

NPAPHARMARAMA

CRAIG &HAYWARD

WATER-JELTECHNOLOGIES

CLEMENTCLARKEOKSMOKEY.COM

BABYSTART

NRS

SANTANDER

READYSPEX

LIPOTRIMTHERMOSKIN

DXKENT

REALTRADING

AVICENNA

IDIS LTDTHE UROLOGY

COMPANY

NEATCIGSRECKITT BENCKISER IPS SPECIALS

ROCHE

BCM SPECIALSGUY’SERSKINEDENTAL

LLOYDSPHARMACY MARTINDALE PHARMA

METHAMEASURECHRISTIE & CO

DE GROUP

E81 POSITIVESOLUTIONS

MEDILOGIC MUNDAYS

NATURE'S DREAMAKB IKON

NRSNATURALLYCOOL KIDS

MANDEVILE

NORSEMAN MHRAPHYSICOOL

DENWARD

REGAL HEALTHCARE

SINCLAIR ISPHARMA HAH

CN CREATIVE LTD

CITY SPRINTHEALTHCARE KINETIC

THE SPECIALSLABORATORY

ANSONSLLP

SOLICITORS

ROBOTIKTECHNOLOGY

SAINSBURYS

NICOLITES

CSY RETAILBETTERYOU LTD IPM

DEBENHAMOTTAWAY

3

4

THE PHARMACYCONSULTANCY

MASTA LTD

BRADFORDCOLLEGE

PERSONALDIAGNOSTICS

HELIX HEALTH

NOVA LABORATORIES

QUANTUMPHARMACEUTICALS LTD

PROTOMED LTD

BOOTS

HOLD

HOLD

HOLDHOLD

HOLDGSK

CONSUMERHEALTHCARE

E51

E52

F51 HUTCHINGSCONSULTANTS

G53 G55

G51VOCALZONE

APT UK

F82 F84

F80

F93

F91 F92

5G96 G94

G91 G93

G101 G105

DEE SETLOGISTICS LTD

RPS PASANTELEXON

PATTERSONMEDICALMEDIQUIP

MEDAPHARMA

SALUSUK

GALDERMA

B78

B71

E96

D97D99

JAKHEALTHYEUROPE

E104

E102

E103 D106E105 E107 C102 C104 C106 D101 B101a B103aB103 B105

E143 C100 C101 B100 B100a

B104

B90 B94

B91 B92 B92aC93C91a

C94

C91b

C90

C103D101

D90 D93 D95D96D94D92

D102 D108D103 D109a D109 C105 C107

C101a C109C108

C97 C98 C99C96

C91C92a C95 B97

B97aB93B98a

B96 B96a3

B993

B95

B94a B94b

B106B107 B108

B106b B108a

B102

E100

EAST STONESPECIALS

GPhC

MODIPLUS MESMEREYEZPDT

SOLICITORS VAPELUX

CHEMI-CALL PROSPECT

SPECIAL PROD'S

ABOUTEYESO'KEEFFES

COMPANY

4LITTLE1

BRPHARMA

LLOYDS TSBHEALTHCARE

ACTIVIA

PLUGGERZ

PIVOTEL

PROTO-COL

FLEMINGMEDICAL

J&KHENDERSON

BUTTERCUPSTRAINING

PERSPI-GUARD

PHARMACY MEDICAL

MANAKEDITHE COLLAGEN CO.

PHARMANORDCAFLON

ACUMAG

BRAEMAR

GROSVENOR ALLIED

ROSKER

PARKINSONS UK

DUDLEYHUNTCPPE

SMARTLIGHTEUROPE LTD

ARISE AND SHINECALM NATURAL

HAGER & WERKEN BRUSH BABY

DURBIN

KEITO

GOODNIGHTANTI-SNORINGNEKEMSPILLY

SPOON

SCIENTIASKILLS

FORTUNAHEALTHCARE

G22 G23

G24 G25

GLOBALFACTORIES

PHARMACYEQUIPMENT

CREATIVECONCEPTIONS

HOLDHOLD

CALL GARRY OR ESTHER TO DISCUSS STAND OPTIONS 0207 348 4903 / 02476 719 684

ONLY STANDS IN WHITE ARE AVAILABLE

4Little1 Baby nose-clear C92A. Vogel C31A+D Medical A25About Eyes C95Activa Healthcare C107Acumag Ltd. B108aAKB Pharmacy Sales E93aAlliance Healthcare B50Allied Pharmacies UK B103aAmbe Ltd B14Ansons LLP Solictors F70Arise and Shine Cosmetics C93ARX Ltd. E20ATL Systems D35Avicenna plc F63Babystart G71BAPTT Shopfitters A110BCM Specials B88Better You Ltd G20Boots D51BR Pharmaceuticals C90Bradford College G43Braemar Finance B90Brush-Baby Ltd D103Buttercups Training B108Caflon Ltd B91Calm Natural Limited D91Cambrian Alliance E10CAMRx A15Charles Russell LLP C14Chemi-Call Ltd C101Chiesi B38Christie + Co D88Church & Dwight A100CitySprint Healthcare F91Clement Clarke International Ltd G83CN Creative F93Confidante C36Cooperative Pharmacy A90CPPE D105Craig & Hayward E60CSY Retail F25Day Lewis E114Debenham Ottaway G25Dee Set Logistics Ltd G96Denward D80Dr Bee A71Dudley Hunt B105Durbin PLC D108DX G54East Midlands Pharma Ltd B112East Stone Specials E104E-Lites Electronic Cigarettes F60Erskine Dental B80Ethigen Ltd D16Fleming Medical C99Fortuna Healthcare D102Galderma Ltd. G93Global Factories and Tooho G52Good Night Anti-Snoring Ring D95Grosvenor Consumer Product B103GSK Consumer Healthcare F100

Guy's & St. Thomas NHS Foundation Trust B81Hager & Werken D101HD Medi C20Healthaid F12Healthcare at Home C83Healthpoint Technologies Ltd. E12Helix Health F20Hutchings Consultants Ltd F51IDIS Ltd. F74Igennus Healthcare Nutrition G10Ikon Sales Ltd. E93IPM G21IPS SPecials C70ISTA Technologies D30J&K Henderson B104JAK Marketing D97Jaytec Glass A62Keito Europe Ltd D109Kent Pharmaceuticals F50aKinetic F92Labcold A80LEC Medical F110Lexon F100Lightsign Ireland F10Lipotrim F61Lloyds Pharmacy B82Lloyds TSB Healthcare C109M Cubed D110Mack's Earplugs B110Manakedi Skincare B97aMartindale Pharma B83MASTA Ltd G40Mawdsleys E80Meda Pharmaceuticals Ltd G91Medequip G101Medilogic E94Mesmereyez C100Methameasure C85MHRA E99ModiPlus D106Moorfields Pharmaceuticals C110Morrisons A94MTS Medication Technologies B35Mundays D99Naturally Cool Kids E91Nature's Dream E90Nature's Plus UK A60NeatCigs E70Nekem D96Nelsons Spatone A74Neo G Ltd D112Network Packaging A30Nicolites F44Norseman Trolleys E97Nova Laboratories D65NPA B60nSpire Health Ltd A102Numark D20O’Keeffes Company C91OK Smokey G82Parkinsons UK B101aPasante Healthcare G108

Patterson Medical G105PDT Solicitors C102Personal Diagnostics G30Perspi Guard Antiperspirants B94bPfizer E30PG Mutual A10Pharmacy Equipment Direct E110Pharmacy Medical B95Pharmacy Partners D10Pharmanord UK B97Pharmarama D60Pharmaweb E92Physicool E95Pivotell Ltd. C103Planet Health D12Pluggerz B106Premier Healthcare Products Ltd. A62aPrima Home Test D98Profoot G31Prospect Health B100Proto-Col C101aProtomed Ltd. E51Quantum Pharmaceutical Ltd E50QuickMar Ltd B102aR.I.S Products Ltd A57RA Accountants LLP B16Readyspex F62Reckitt Benckiser D70redmed gmbh E96Regal Healthcare D86Robotik Technology F30Roche Diagnostics C71Roskerr Ltd. B102Royal Pharmaceutical Society G100Sainsburys F40Salus UK Ltd G94Santander G61Santé Verte B30Scanlite Visual Communications A35Scientia Skills D90Shoreline (UK) Ltd A55Sinclair IS Pharma C80Skins Healthcare B71Smart Light Europe D104Solgar Vitamin & Herb C32Special Products A92Spilly Spoon D92Surgichem Ltd D31Symprove Probiotics D116The Collagen Company Ireland B93The General Pharmaceutical Council E102The Pharmacy Consultancy G33The Specials Laboratory F80The Urology Company E76Thermoskin G65Vapelux C106Vitry C34Vocalzone Throat Pastilles G51Water - Jel Technologies G73Waymade Plc B20Willach Pharmacy Solutions GmbH C21

STANDS

AVAILABLE

FROM

£1,636

•EPOS / IT / Software/Web Design/Telecoms•Monitoring/diagnostics/ Medical Instruments•Naturals & VMS•OTC•Packaging / Monitoring / Dosage•Pharmaceuticals

•Recruitment•Refrigeration / Drugs Cabinets•Shopfitting / Retail Displays•Specials/Unlicenced Medicines•Wholesales / Distributer•Waste Disposal•Health and Beauty•Hygiene and Infection Control•Mother and Baby

•Weight Management•Potographic/Print Services•Logistics and Storage•Mobility•Buying Group•Consumables•Gluten Free•Electronic Cigarettes

CATEGORIES AT THE PHARMACY SHOW 2013

VISITORENTRANCE

MAIN AISLEMAIN AISLE

MAI

N AI

SLE

MAI

N AI

SLE

MAI

N AI

SLE

LEC MEDICAL DAY LEWIS M CUBEDNEO-G HOLD MOORFIELDS McKEONPRODUCTS

BAPTTSHOPFITTERS

EASTMIDLANDSPHARMA LTD

SYMPROVE

RESTAURANT&

CAFE

RESTAURANT&

CAFE

KEYNOTE,SKILLS & DEVELOPMENT

FORUM

PHARMACYBUSINESS

ACCELLERATOR

CLINICAL &SERVICESFORUM 1

CLINICAL &SERVICESFORUM 2

OTCACADEMY

G1103

5 3 6 5

Seats 500 Seats 250 Seats 250

Seats 250

Seats 250

4 43 3 3 4 3 4 3

3

5 5

4

4

3

34

23

56

45

4

3

3

3

3 3 3

3

3

3

3

2

5

5

3

3

5

5

4

4

4

4

4

4

3

4

3

4

3

3

3 4 3 3 6 6 8 5 3 6 6 3 6 3

4

4

6

4

3 3 6 7

3 3

3 3

3 3 5

1

34

5 2

2 2 2

31

3 321

44 3

3 4

5 23

2 333

4

6 6 56 6 6 4 9

3 3

3 3

116 6

2

5

76

3 3 2 4

2 4

6 7

6 7

6 7

5

5

65 12 13

3 3 6 6

6

4

75 6

3

6

6 6 13

6 76 5.5 5.5 5 5 13

6 13 56

6 6 6 7

5 13

3 3

3 3

3 3

6 13 6 5 6 6.5 6.5

4

5

4

3

6

3

7 10

7

3

5

5

5

5

5

5

8

5

5

9

3.5

3.5

3

3

5.5

4.5

10

10

10

8

5 6

2

2

2

2

2

2

2

2

2

2

2

2

2

2

44

3 3 6

53

332

1

3 32223

3 3 3 3

2 2 3

4

6 5

35

6 6 3 6 4

34

63

33 4

4

45

6

10

9 9 9

10

10

4

4

4

4

4

4

7

3

47

10

5

5

10

3

3 3 7

4

3

4 5

4

3

4

3

4

10

10

10

F116 F110 E114 E112 E110 D116 D112 D110 C114 C110 B114 B112 B110 A110

A102

A100

A94

A92

A90

A80

A74

A70

1 A71

A62

A62a

A55

A57

A60

A35

A20

A15

A30

A25

B103

A10B14B16C10C14D10D16E10E12F10F12G10G16

G20 G21

G34 G33

G30G31

G40

G50 G54

G60

G61

G62

G65

G73

G70

G75

G71

G82

G80

G83

G90

G100 G108

F25

F20

F30

F44F42

G43G45 F40

F50 F55

F62

F61

F63

F60

F70 F74

F101

F104

F100

E20

E30

E40

E50

E60

E64

E62

E66

E70

E76 E74

E72

E80 E88

E82

E90

E93a E93

E94D98D91 D91aE95

E92 E91

E97 E99

D21 D20

D30 D35

D31

D40 D41

D50 D52

D51

D60 D65

D70

D80

D86

D88

C20

6

C21

C40 C42

C44 C46

C51 C50

C52

C70 C72

C71

C80

C84 C88

B21 B20

B40

B50

B60

B70

B80 B813

C83 C85 B88

B82 B83

VISITORCAFÉ

NSPIREHEALTH

CHURCH& DWIGHT

MORRISONS

COOPERATIVEPHARMACY

LABCOLD

NELSONSSPATONE

DR BEE

JAYTECGLASS

PREMIERHEALTH

R.I.SPRODUCTS

NATURE’SPLUS UK

SHORELINE(UK) LTD

SCANLITE

NETWORKPACKAGING

A&DINSTRUMENTS

CAMRX

HOLD

MCSCHARLES RUSSELLLLP

PHARMACYPARTNERS AMBE LTD PROFOOT

WAYMADEHD MEDINUMARK

ISTATECHNOLOGIES LTD

SUGICHEM

ATL SYSTEMS

ARX

PFIZER

WILLACH PHARMACYSOLUTIONS GMBH

PGMUTUAL

RAACCOUNTANTS

D12PLANETHEALTHETHIGEN LTDCAMBRIAN

ALLIANCEHEALTHPOINTTECHNOLOGIES LTD

LIGHTSIGNHEALTHAIDIGENNUS

C31 C32

C34 C36C36

A. VOGEL SOLGAR

MTS MEDICATION TECHNOLOGIES

CHIESISANTE VERTE

VITRY RANDOX

B30

B35

B38

E42

E44

ALLIANCE HEALTHCARE

NPAPHARMARAMA

CRAIG &HAYWARD

WATER-JELTECHNOLOGIES

CLEMENTCLARKEOKSMOKEY.COM

BABYSTART

NRS

SANTANDER

READYSPEX

LIPOTRIMTHERMOSKIN

DXKENT

REALTRADING

AVICENNA

IDIS LTDTHE UROLOGY

COMPANY

NEATCIGSRECKITT BENCKISER IPS SPECIALS

ROCHE

BCM SPECIALSGUY’SERSKINEDENTAL

LLOYDSPHARMACY MARTINDALE PHARMA

METHAMEASURECHRISTIE & CO

DE GROUP

E81 POSITIVESOLUTIONS

MEDILOGIC MUNDAYS

NATURE'S DREAMAKB IKON

NRSNATURALLYCOOL KIDS

MANDEVILE

NORSEMAN MHRAPHYSICOOL

DENWARD

REGAL HEALTHCARE

SINCLAIR ISPHARMA HAH

CN CREATIVE LTD

CITY SPRINTHEALTHCARE KINETIC

THE SPECIALSLABORATORY

ANSONSLLP

SOLICITORS

ROBOTIKTECHNOLOGY

SAINSBURYS

NICOLITES

CSY RETAILBETTERYOU LTD IPM

DEBENHAMOTTAWAY

3

4

THE PHARMACYCONSULTANCY

MASTA LTD

BRADFORDCOLLEGE

PERSONALDIAGNOSTICS

HELIX HEALTH

NOVA LABORATORIES

QUANTUMPHARMACEUTICALS LTD

PROTOMED LTD

BOOTS

HOLD

HOLD

HOLDHOLD

HOLDGSK

CONSUMERHEALTHCARE

E51

E52

F51 HUTCHINGSCONSULTANTS

G53 G55

G51VOCALZONE

APT UK

F82 F84

F80

F93

F91 F92

5G96 G94

G91 G93

G101 G105

DEE SETLOGISTICS LTD

RPS PASANTELEXON

PATTERSONMEDICALMEDIQUIP

MEDAPHARMA

SALUSUK

GALDERMA

B78

B71

E96

D97D99

JAKHEALTHYEUROPE

E104

E102

E103 D106E105 E107 C102 C104 C106 D101 B101a B103aB103 B105

E143 C100 C101 B100 B100a

B104

B90 B94

B91 B92 B92aC93C91a

C94

C91b

C90

C103D101

D90 D93 D95D96D94D92

D102 D108D103 D109a D109 C105 C107

C101a C109C108

C97 C98 C99C96

C91C92a C95 B97

B97aB93B98a

B96 B96a3

B993

B95

B94a B94b

B106B107 B108

B106b B108a

B102

E100

EAST STONESPECIALS

GPhC

MODIPLUS MESMEREYEZPDT

SOLICITORS VAPELUX

CHEMI-CALL PROSPECT

SPECIAL PROD'S

ABOUTEYESO'KEEFFES

COMPANY

4LITTLE1

BRPHARMA

LLOYDS TSBHEALTHCARE

ACTIVIA

PLUGGERZ

PIVOTEL

PROTO-COL

FLEMINGMEDICAL

J&KHENDERSON

BUTTERCUPSTRAINING

PERSPI-GUARD

PHARMACY MEDICAL

MANAKEDITHE COLLAGEN CO.

PHARMANORDCAFLON

ACUMAG

BRAEMAR

GROSVENOR ALLIED

ROSKER

PARKINSONS UK

DUDLEYHUNTCPPE

SMARTLIGHTEUROPE LTD

ARISE AND SHINECALM NATURAL

HAGER & WERKEN BRUSH BABY

DURBIN

KEITO

GOODNIGHTANTI-SNORINGNEKEMSPILLY

SPOON

SCIENTIASKILLS

FORTUNAHEALTHCARE

G22 G23

G24 G25

GLOBALFACTORIES

PHARMACYEQUIPMENT

CREATIVECONCEPTIONS

HOLDHOLD

Plan not to scale and subject to change. Correct at the time of print

8 EXHIBITOR NEWS

Pivotell automatic pill dispensers – helping vulnerable people

Pivotell is the leading supplier of Automatic Pill Dispensers designed to support vulnerable people remain living independently at home.

Automatic Pill Dispensers can have a very dramatic impact upon medication compliance and safety for frail older people, leading to increased safety, reduced hospital admissions and thus improving quality of life.

Although many pharmacists fill our dispensers we need to find more. A common problem that may of our customers have is finding a pharmacist to fill when there is no family member available.

We will be looking for more pharmacists willing to assist at the Pharmacy Show 2013. To learn how Pivotell Automatic Pill dispensers are already helping vulnerable people in the West Midlands, please read the West Midlands Automated Pill Dispenser report.

The summary and the full technical reports can be downloaded from http://www.pivotell.co.uk/Working-with-Local-Authorities-and-the-NHS.htm or from the WMIEP website at http://www.westmidlandsiep.gov.uk/index.php?page=604

For further information please visit our website: www.pivotell.co.uk or call us: 01799 550979

VISIT US AT STAND C103

Pharmacy refrigeration made to the highest standards Providing you with a large range of pharmacy fridges for safe and reliable storage; Lec Medical has temperature in control.

Come and see us and view our new and improved range of pharmacy counter top, under counter and free-standing refrigerators, plus some exciting new product launches! We have gone above and beyond with our new pharmacy lines which will provide you with total confidence in your pharmacy refrigeration. We really do have temperature in control.

Just some of the reasons to choose Lec Medical as your refrigeration specialist:

•ManufacturedintheUK•R600aEnergyefficient&environmentallyfriendly•Unrivalledanti-microbialhandlesonmostmodels•FREE2yearspartsandlabourwarranty,NOCOMPLEX REGISTRATION OR EXCLUSIONS giving you COMPLETE peace of mind!

•Temperaturemappingandmaintenanceservices

We look forward to meeting you at the show.

www.lec-medical.co.uk

VISIT US AT STAND F110

The widest selection of specials and special obtain lines in the UK Quantum Pharmaceutical is the UK’s leading manufacturer and supplier of unlicensed medicines and special obtains.

The cornerstone of Quantum’s business is the provision of the highest level of service. Whatever the customer’s request, it is Quantum’s mission to source the formulation, delivery system or product needed. Quantum offers the widest selection of specials and special obtain lines in the UK, which currently stands at 30,000 products with new lines are constantly

being added.

In addition to their extensive product portfolio, Quantum offer unrivalled turnaround times, which is vital for both community and hospital pharmacy. By being open from 8am through to 10pm they can process and manufacture orders at the customer’s convenience. Their flexible and responsive approach enables Quantum to work hand in hand with pharmacists to help satisfy patient requirements, improve compliance, and enhance patient outcomes, so that pharmacists can deliver a best in class service to their patients.

VISIT US AT STAND E50

Helping European pharmacists work in the UKAre you looking for highly motivated and reliable pharmacists?

We specialise in recruiting and training EU pharmacists to work in the UK,

and with the “Three Year Rule” removed, we are advising many clients about the potential of this recruitment option.

We have hundreds of pharmacists, recruited through Farmaempleo, working successfullly right across the UK. Our priority is always to find the right candidate for your vacancy. We specialise in highly motivated and skilled pharmacist with excellent English, who are able to cope with today´s demanding pharmacy environment.

You can email us at info@farmaempleo-uk.com and arrange to have a chat or please feel free to call us directly on 07976 240 450.

SEE US AT THE PHARMACY SHOW

EMP – Supplying the pharmaceutical industry

EMP Ltd are one of the fastest growing companies in the UK Pharmaceutical supply

industries with year on year growth of nearly 100%.

EMP are the largest private label supplier of Eyecare products in the UK to the retail sector.

With our Vizulize brand we are also one of the main branded eyecare suppliers in the UK.

EMP supply a large range of licenced Pharmacy and GSL products both in private label and in branded form.

Pollenase is our biggest licenced brand encompassing a unique single branded Pharmacy Hayfever solution.

EMP specialise in providing a complete service to our customers, covering.

Identification of new and innovative product areas.

First follower private label solutions, In-house design and regulatory solutions, Packaging solution development, Flexible delivery solutions.

VISIT US AT STAND B112

Alliance Healthcare at Pharmacy Show 2013

At next year’s Pharmacy Show Alliance Healthcare will be showcasing the breadth of its pharmacy offering. Having moved some years ago from a

traditional wholesaler model, Alliance Healthcare now provides a broad range of products and services to support both pharmacists and manufacturers.

With over 26,000 products delivered per day to all of the nation’s 16,000+ dispensing points — community pharmacies, dispensing doctors and hospitals - being a leading distributor and wholesaler of pharmaceutical, medical and healthcare products is still very much at the heart of what we do.

Next year’s stand will include the award-winning Almus range of generic and OTC medicines, Alvita patient care products, Alphega Pharmacy UK, Short Line and Full Line Support, Surgicals, Specials, NWOS, OTC Direct and Health and Beauty products.

Don’t miss out on the chance to vote for your ‘Manufacturer of the Year’ for the Alliance Healthcare Awards. www.alliance-healthcare.co.uk or via email awards@alliance-healthcare.co.uk. All entries will be entered into a prize draw with the chance to win a £250 travel voucher. (deadline for entries is 14 December 2012).

VISIT US AT STAND B50

First aid emergency burn treatment Water-Jel is the leading first aid emergency burn treatment used by industry, Emergency Medical Services, Fire Services, Sea Air Rescue, all areas of the U.S. Military Armed Forces, Food Services and Formula One motor racing worldwide, plus the general public.

Every 25 seconds, someone is burned or scalded in their home.

Are you prepared to treat a burn? As the world leader in the burn care industry, Water-Jel consumer products utilize the same technical expertise that goes into our professional burn care products. When a household burn occurs, every second counts. These are must-have burn care products for every home.

Water-Jel has also added to their burn care range a new 2-step treatment specifically aimed for people who have radiotherapy. The product is called R1&R2 and is used a prophylaxis to protect the skin from day 1 of radiotherapy.

VISIT US AT STAND G73

Supporting the African-Caribbean Community

There is a worldwide trend within the African-Caribbean Community to “go natural.” (Keeping hair in its natural state) and refraining from using harsh chemicals on the

hair, which have caused irritations, alopecia and other health concerns.

In this community it is not just damage that has caused these women to hide their hair under wigs it is being underrepresented in the health and beauty industry. This is rapidly changing; celebrities such as the UK’s Corinne Bailey Rae and Oprah Winfrey are wearing their hair natural showing how beautiful and accepted it is.

Black Women are now embracing their natural beauty but many have forgotten how to care for afro hair. So Arise and Shine Cosmetics have been supporting them through educational leaflets, hair management presentations and our sort after product range made with herbs, butters and unrefined oils, which have sold out at International Afro Hair Shows. We understand the culture of afro hair and the need for it to look good and be healthy, hence the £65m and growing Ethnic Beauty Industry in the UK and the $9b Black Hair Care Industry in the USA. We love what we do and we recognise that health is more than just your 5 a day. We invite you to join us on our journey.

www.ariseandshinecosmetics.co.uk

VISIT US AT STAND C93

Confidante® the revolutionary new sexual health test

Randox laboratories is one of the leading clinical diagnostic

companies in the world; ranked 23rd out of over 1600 companies in the in vitro diagnostics (IVD) market, the only British manufacturer of clinical diagnostic products.

Launched at the Pharmacy Show 2012, (and exhibiting again in 2013) Confidante® is our revolutionary new sexual health test. Confidante® is the only OTC product that can simultaneously detect 10 of the most common STIs (including chlamydia, gonorrhoea and syphilis) from a single patient sample.

Confidante® uses molecular diagnostic technology that far exceeds other STI tests currently available. The test uses a highly sensitive and specific Polymerase Chain Reaction (PCR) amplification assay, coupled with our unique Biochip Array Technology, to provide rapid and extremely accurate results.

Confidante® allows people to take control of their sexual health, providing convenient and confidential access to laboratory STI testing from home.

Confidante®: For peace of mind. www.confidantetest.com

VISIT US AT STAND C36

9EXHIBITOR NEWS

Test kits and monitoring devices for both home and professional use

With the increasing interest from consumers in monitoring aspects of their health, the market for self-diagnostic tests and

professional health screening services in the UK is steadily increasing and offers a significant business opportunity for Pharmacies.

Personal Diagnostics manufacture and market an extensive range of test kits and monitoring devices for both home and professional use, to screen for many common health conditions including;

•ThyroScreen-testforhypothyroidism•AnaemiaScreen-testforirondeficiencyanaemia•UlcerScreen-testforpepticulcers•XeliacTestProandCoeliacScreenProfessional-testsfor Coeliac disease•Self-Sure-bowelcancertest•TecohsCRP-testforCVDriskassessment•LactoseIntoleranceDNAhometest•SingleandDualChlamydiaandMycoplasmagenitalis DNA home tests•BacterialVaginosis&CandidaDNAhometest•TotalCholesterolMonitor•LipidProfileMonitor(Total/HDL/LDLcholesteroland Triglycerides)•HaemoglobinMonitor

All products are supported with in-store marketing materials, training materials and an easy purchasing on-line or via wholesalers.

VISIT US AT STAND G30

Creating superior pharmacies for over twenty years

Yorkline has been creating superior pharmacies for over twenty years. Always at the forefront of innovative design combined with a thorough understanding of the changing professional requirements of a

pharmacy, Yorkline offers clients of all sizes a truly bespoke and professional service.

With regulations relating to construction and shopfitting work changing and now placing a significant risk on pharmacy owners, Yorkline have the in-house skills and expertise to ensure all projects run smoothly and safely whilst fully complying with the changing legislation.

In uncertain economic times Yorkline do not cut corners! We provide a finished product that will stand the test of time, just like our business having traded for over twenty years.

Always being at the forefront of innovation, we keep our costs low and quality high by efficiently utilising our own state of the art manufacturing facility and directly employed skilled workforce. Visit www.yorkline.co.uk

SEE US AT THE PHARMACY SHOW

Scientia Skills makes its presence felt A newcomer at this year’s exhibition, Scientia Skills showcased their range of products and services which were received with enthusiasm and interest by visitors to their stand.

Offering support in dispensary operations, learning and development, Human Resource management and support staff training, Scientia Skills are committed to ensuring that you benefit from their expertise, enthusiasm, dedication and clarity of purpose.

Scientia Skills have agreed to maintain their training courses show prices until 31st December 2012

Medicines Counter Assistant Programme £60.00+VAT – paper tests - £40.00+VAT – online tests

Dispensing Assistant Programme £125.00+VAT – paper tests - £99.00+VAT – online tests

Looking after your dispensary stock training programme £32.50+VAT – online test only

To order any of the above courses contact Scientia Skills quoting the code PSSS007:

Telephone: 01380 726701, Email: info@scientiaskills.co.uk Web: www.scientiaskills.co.uk

VISIT US AT STAND D90

IPS Specials – making customers’ lives easier IPS Specials is a state-of-the-art cGMP, MHRA licensed manufacturer of Specials with over 20,000 formulations, as well as supplying imported

products, named-patient medicines & Special Obtains.

Founded in 2001, IPS Specials focuses on making our customers’ lives easier by providing quality products with excellent customer service and innovative solutions such as the Invoice Stickers which were a recent success in an NHS trial in Wales.Achieving this required us to become “best in

class” across all aspects of service quality and range.

IPS believes in getting it right: the right medication at the right dose, the right formulation at the right price.

We are pleased to be exhibiting at Pharmacy Show 2013 where we will be updating pharmacists on recent trends and the future of the Specials industry.

Tel: 0800 644 0747 Email: info@ipsspecials.com Web: www.ipsspecials.com

VISIT US AT STAND C70

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10 EXHIBITOR NEWS

E-cigarettes – Do the OK Smokey…

OK Smokey is a world leader in electronic smoking devices.

Those who smoke e-cigarettes often claim they are better than the real thing and that they can help smokers kick the habit. OK Smokey has scoured the world to find the best,

most affordable products for its range of smoking devices.

There are loads of flavours containing varying amounts of nicotine – as well as nicotine-free versions. E-cigarettes contain an inhaling tube and a liquid that is vaporised to produce a smoking experience - without smoke.

OK Smokey sells all the liquids in varying sized containers, all the batteries and chargers required and there are new products coming out all the time.

There are starter kits and travel kits, pipes, cigars – but of course no ashtrays!

And using e-cigarettes means a smoker’s fingers can keep tapping and turning, just as they always have done.

E-cigarettes have been common in parts of Asia since 2003, but only now is the rest of the world catching on.

VISIT US AT STAND G82

From simple business reviews to complex project management

The Pharmacy Consultancy is one of the UK’s leading management consultancy companies, which specialises in all aspects of the retail and community pharmacy industry.

The company offers a wide range of services, from simple business reviews to complex project management and from contract applications and relocations to its signature service of raising finance for pharmacy acquisitions and developments. The company also maintains trusted and valued connections with many industry experts in the fields of law, taxation and wealth management.

Kevin Nichols, Managing Director, is very well known within the industry and has more than 30 years experience in banking, financial management and community pharmacy and his knowledge and experience help to ensure the delivery of a highly professional and bespoke service to clients, irrespective of the size of the job to be undertaken. Following two highly successful years at The NEC in Birmingham, The Pharmacy Consultancy will, once again, be exhibiting at the 2013 Pharmacy Show.

VISIT US AT STAND G33

Ista Technologies Ltd. – The Pharmacy App

need to dispatch fragile goods such as glass bottles, lightweight

packs and dispensers?

The answer is

...protection you can trust!Air Sac c/o Network Packaging Ltd, Unit 5 Lanesfield Drive,

Spring Road Industrial Estate, Ettingshall Wolverhampton WV4 6UA.

T: 01902 496666 E: sales@airsac.co.uk W: www.airsac.co.uk

®

How secure is your pharmacy delivery service?

CitySprint Healthcare, the UK’s leading healthcare logistics provider, delivers secure tracking for your prescription drugs, fridge lines and controlled drugs with our innovative PharmaTrak solution.

Whether you are operating a local independent or online pharmacy, a regional or a national chain, our secure, live GPS track and trace system, PharmaTrak, provides a comprehensive collection and delivery management system.

• Prescription drugs and medication cannot be mis-delivered• Complete electronic audit trail and real-time GPS tracking• Reducesyourpharmaceuticallogisticscostssignificantly

For more information on PharmaTrak, visit citysprinthealthcare.co.uk or contact 0845 020 3000

Scan the QR code for more information on our PharmaTrakoffering...

Conceived by pharmacists, designed by specialists and delivering real results for Independent Pharmacy, ThePharmacyApp is your chance to engage with

your customers with tools only available to the large corporate businesses of this world.

With the App you will be able to deliver:•Instantaneousre-orderingofregularmedicationsOR preliminary ordering of Acute medications;•Enhancedmarketingpenetrationandinformation distribution DIRECT to your customers;

•Toolsforcustomerstoimprovemedicationadherence and medication outcomes.

With over £20 billion expecting to be sold through the mobile market in the UK in 2012, can you afford to delay or be left behind?

We will have you up-and-running in FOUR weeks and you simply pay a monthly license fee – NO SETUP FEES APPLY.

Want to know more? Call us on: 0151 601 9793 Email: info@istatechnologies.com Internet: www.istatechnologies.com

VISIT US AT STAND D30

E-Lites Electronic Cigarettes E-Lites Electronic Cigarettes offering smokers a better, safer, healthier, alternative to tobacco at affordable price points. And there’s no passive smoking with E-Lites.

E-Lites are the UK’s leading e-cigs brand. A British Company, formed with the intention of introducing a healthier & recreational alternative to tobacco cigarette smoking

E-Lites are founder members of ECITA the Electronic Cigarette Industry Trade

Association who are committed to achieving excellence within the industry. ECITA offer a united and cohesive body to ensure the correct regulatory framework is applied to these products now, and for the future. ECITA are engaging directly with the Government body the MHRA.

E-Lites comply with all current UK, EU and US regulations including CE, ROHS, SGS, WEEE & CHIP4.

E-Lites are manufactured to the highest standards in a state of the art climate and dust controlled facility. Current production capacity is 20,000 units per day. We can deliver to any location globally. Est. 2007 in the UK and USA. .

In 2010 the principle of “Harm Reduction” was adopted by the UK governmental body MHRA and anti smoking lobbying group ASH UK; this has increased awareness, and availability of alternative nicotine products.

Visit our websites for more information. www.E-Lites.co.uk, www.realtrading.co.uk

Centralised warehousing and distribution centre established in 2011 for fast and efficient national and European order fulfilment. E-Lites have offices in The UK and USA and a presence in over twenty countries worldwide.

For retail/wholesale queries contact: call: 0121 782 6399 Email: danny@realtrading.co.uk

VISIT US AT STAND F60

READ THE LATEST SHOW NEWS AT WWW.THEPHARMACYSHOW.CO.UK

www.thepharmacyshow.co.uk 11

These are tough times to be a pharmacy owner; NHS margins are declining and consumers don’t know what pharmacies can do. “Consumer perceptions of pharmacy have not shifted in eight years,” Peter Bainbridge, Boots’ Director of Pharmacy, told a packed Pharmacy Show auditorium.

Delivering the first keynote conference presentation of day two of the Pharmacy Show in Birmingham, Bainbridge told delegates that pharmacy has to move with the times, and outlined why and how Boots was changing work processes to enable staff to be as customer-facing as possible.

He told delegates that new services such as Medicines Use Reviews and the New Medicine Service were “really important; pharmacy has to do the new services to show its commitment to the new services”.

He said that Boots would make its dispensing platform more efficient, and use technology and skill mix to deliver services that offer consumers convenience and comfort, and that appeal to their need for personalised patient care and peer support.

He said that thanks to 13,000 or so health ‘Apps’ consumers will increasingly come into pharmacies knowing more about their health conditions than the pharmacy staff. He also told pharmacists to expect consumers who have “never been wealthier and healthier – or older and unhappier”.

Among the ways Boots will meet this demand are increasing the number of collocated GP practices to over 100 within the next three years and offering innovative services through the Any Qualified Provider contract model, Bainbridge said.

There’s no place quite like Morrisons As the UK’s fourth largest food retailer, we’re renowned for serving over 11 million customers with the freshest products every week, offering fantastic customer service and when it comes to our pharmacies – providing first-class patient care.

In fact, great pharmacy practice is at the heart of everything we do, and as we expand and develop our services to meet the needs of our customers and local communities, we need talented people who are ready to make a real impact on the future of our pharmacies.

With a number of pharmacies across the country and growing, there’s more than one great reason to join us.

Working within our modern, in-store facilities, you’ll have the opportunity to reach out to the local community and help us to improve the health and well being of all our customers.

We have a whole variety of careers to choose from but don’t just take our word for it visit stand A94 and discover for yourself why more people are choosing Morrisons for the freshest Pharmacy careers.

VISIT US AT STAND A94

Topicals and supportive care specialist

Sinclair IS Pharma is an international specialty p h a r m a c e u t i c a l company providing

solutions to treat wounds, dermatological & oral diseases through advanced surface technology & innovative delivery systems.

As a leading topicals and supportive care specialist, Sinclair IS Pharma strives to improve the health, appearance and confidence of our patients, creating value for healthcare providers.

Sinclair IS Pharma has a growing sales and marketing operation that is present in the UK, France, Italy, Germany and Spain, alongside an extensive marketing partner network across selected developed and emerging markets.

Sinclair IS Pharma, Whitfield Court, 30-32 Whitfield Street London W1T 2RQ. Tel: 020 7467 6920 Email: enquiries@sinclairispharma.com Web: www.sinclairispharma.com

VISIT US AT STAND C80

“The latest Category M squeeze is worse than ever before. If you haven’t prepared for it, do it now, or in January you are in for a shock. Category M is not new, and it is here to stay. There will be clawbacks every year and you must make provision for that.”

Speaking to the Pharmacy Show on the eve of adding six pharmacies to the Day Lewis network (including three from former Royal Pharmaceutical Society President Nicholas Wood), company Founder and Chief Executive Kirit Patel said: “Service is the key to survival; service has got to be where pharmacy is going. How else but do you deliver service but through your people?”

In a talk entitled, ‘Employee trust – the key to any successful business’, he told delegates that good managers appreciate that pharmacy goodwill lies in people: the people who work in the business and the people who shop there. He said: “It’s an expensive asset, and it needs to be protected. Get it right and your business will go well. Get it wrong and you will lose your pants.”

He told delegates that good relationships with employees, built on mutual trust, respect and appreciation, have contributed greatly to the growth of the Day Lewis chain, and he said: “In the past I didn’t show enough care for my people, and as a result they didn’t care for me.” He added: “My employees trust me to know that income from services such as Medicines Use Reviews will be used to protect jobs. That cash in the bank that comes from good stock control is available to pay wages. Today, my philosophy is loyalty, and I find that loyalty breeds loyalty.”

“Pharmacy is in the right place to help the Government succeed in its health reform,” NHS clinical lead Dr Charles Alessi told pharmacists attending his Pharmacy Show Clinical and Services Forum lecture, Adherence – it’s about a lot more than medicines.

The Chairman of the National Association of Primary Care said that pharmacists were mistaken if they felt they were being excluded from the new NHS - or that pharmacists were the GPs’ “plaything”.

Citing the Healthy Living Pharmacy model as an example of care focussed on health and wellbeing but delivered closer to patients’ homes and in a readily accessible way, he told the audience: “We must embrace health and wellness. Community pharmacies are in the community. You are as close to patients as it is possible to be.”

He told delegates that healthcare delivery systems are an important determinant of healthcare value as perceived by patients – yet these systems are flawed. He said: “GPs have developed a language that no-one else understands and we have celebrated professional differences.” Looking at 50% medicines adherence rates at one year, he said: “This system doesn’t seem to be working terribly well.”

Other determinants of health include: people’s living arrangements and environment, degree of social isolation, employment status, and lifestyle choices. Healthcare delivery systems are said to contribute about 20% of the total healthcare value experienced by patients.

Idis are recognised as the global leader in unlicensed medicines. We have 25 years experience of providing access to unlicensed medicines and currently manage over 4,000 active product lines

and 1,000 daily stock lines.

We have committed and highly knowledgeable in house teams who are dedicated to minimising your risk in all circumstances. You can rest assured that every medicine you receive will have gone through our rigorous and efficient quality and risk mitigation process and that our medical information experts are on hand to answer any questions you may have.

We pride ourselves on the service we provide pharmacists, including accurate orders, on time delivery and assurance on product quality. We have a dedicated customer service team who will manage your sourcing enquiries, place your order and offer all the relevant documentation you may require for a specific medicine. More information on Idis can be found at www.idispharma.co.uk.

VISIT US AT STAND F74

The global leader in unlicensed medicines

How Day Lewis took on Category M – and won

DR CHARLES ALESSI

Pharmacy is not the GPs’ plaything

Boots talks tough as tough times loom

PETER BAINBRIDGE

READ THE LATEST SHOW NEWS AT WWW.THEPHARMACYSHOW.CO.UK

CALL US ON 0207 348 5266 NOW SO YOU CAN SPEAK TO OVER 6,000 PHARMACY PROFESSIONALS IN 2013!

PICTURES SPEAK A THOUSAND WORDS…