perth safety conference - august 2012
DESCRIPTION
Cancelling The Toxic Employees Free RideTRANSCRIPT
Ticket to Ride - Cancelling the Toxic Employees Free Ride
Perth Safety ConferenceLegal & International
7 August 2012
Speaker: Andrew Douglas
The Why What Continuum
Why WhatHow
The Levers in your Organisation
• People• Structure• Culture
What Motivates People to be Safe
• Autonomy / Accountability• Mastery / Competent capability• Purpose / OHS core business
(see Daniel H. Pink, “Drive”)
Measuring Cost
• Workers’ Compensation• Retention / Loss• Reputation / Trust• Opportunity cost / Lost production/quality
“How” driven by “What”
Levers:
Production (volume)
IT (facilitative)
HR (problem solving)
Industrial (cost control)
OHS (compliance)
Quality (exception based)
Sales (volume)
Innovation (mimickery / happenstance)
• A delivery not engagement model
• The more “What” pushes the levers the greater the risk to the brand, delivery and values
• “What” hides toxic employees until something breaks. Then too difficult to dislodge without risk
• What focuses on production at all costs and does not cost “safety”
Drivenby
What
“How” driven by “Why”
Levers:
Production (quality/innovative)
IT (enabling)
HR (collaborative/critical to production outcome)
Industrial (accountable)
OHS (shared competent capability)
Quality (driven by values/pride/accountability)
Sales (high margin)
Innovation (central to all work behaviour)
• Delivery by accountable engagement
• The more “Why” owned the better the business
• Toxic people identified immediately before cause problems and rejected by their peers
• Delivers competent capability in safety
Drivenby
Why
Why (high quality, clientfocussed, sustainable, innovative
and profitable
Owning Culture
• The island• Those who commute
Who is responsible for toxic employees?
Advertisement in The West Australian
Mountain Mining Co
Fastest growing iron ore miner in the world seeks a supervisor with a strong history of:
• Gossiping and damaging workplacemorale;
• Drinking and using illicit drugs; and• Sexual harassment.
Application to….
Toxic Profile
10
1
23
4
5 6 7
98
Supervisor* Time with 10* Time with 2-9 inc* Time with 1
* Toxic polluter* Vortex of risk
Toxic types
• Mr Munchausen• Mr Experience• Mr Pride• Mr Bully• Mr Sad
Why diagram for safety
Board
CEO
Supervisors
Workers Workers
Accountableownership
Trust
Education
Commitment / Flexibility
Ownership IdeasTruth
Skilled
The Safety Coil – Competent Capability (the safety stretch)
Managing risk
• Integration of HR, OHS and RTW ownership in business• Performance management methodology• “Outcome orientated” policies and procedures
Safety Leadership
• Defining:
1. Organisational case – why?
2. Organisational goals – what?
3. Organisational process – how?
CONTACT
VICTORIA
Dandenong40-42 Scott StDandenong VIC 3175Tel: +61 3 9794 2600
MelbourneLevel 22, 114 William StMelbourne VIC 3000Tel: +61 3 8615 9900
Andrew DouglasDir: +61 (3) 8615 9915Mob: 0488 151 [email protected]
NEW SOUTH WALES
SydneyLevel 21, 20 Bond StSydney NSW 2000Tel: +61 2 8298 9533
TASMANIA
HobartDobson Mitchell & Allport Lawyers59 Harrington StHobart TAS 7000Tel:+61 3 6210 0000
QUEENSLAND
BrisbaneLevel 14, 324 Queen StreetBrisbane QLD 4001Tel: +61 7 3235 0400
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