fall 2011

PERSONALLY SPEAKING David to the rescue!It was about 24° degrees at 2:30 a.m. on Feb. 26

when our on-call technician, David Nadeau, got a “no heat” call. He wasted no time responding to

the customer, who was especially anxious because a family member had a health issue. David got to the house at 3 a.m. and had the heat back on by 4 a.m., to the great relief of the customer.

When people ask us what “full service” means, we tell them about David Nadeau and all of our other dedicated employees, each one ready to go the extra mile for our customers every day.

access your account at 3 a.m.Now you can keep track of your account online 24/7. Just go to www.PalmerGasCo.com and click on the My Account/Pay Online tab.

we will not let you downDear Friends,

Everyone is concerned about the economy right now. And even though we have

seen some relief in fuel prices, this is only after a long, steady upward trend. Especially in times like these, you want to know that every dollar you spend on your comfort is a dollar well spent.

Let me just say that I share your concerns about fuel prices. Volatility is very frustrating for you as a homeowner, and it’s frustrating

for us as a company. Believe me, it is better for business when prices remain stable and predictable.

Our overriding goal every day is to make sure that we are providing you with excellent service and competitive prices. We believe it is important to provide you with a very high level of service and satisfaction.

This means that if you lose your heat at 2:30 in the morning, you can depend on us to get there ASAP and get it going again (see related article on this page).

Times are tough, which makes me even more appreciative of the trust that our customers place in us. I promise you this: no matter what happens, we will not let you down.

Warmly,

Bill Ermer, President

O/PF

AL11

-121

49

My Account/Pay Online

• check your balance• pay your bill• see a transaction history• request a service call• set up automatic deliveries

and payments• more features are coming

Bill Ermer

Install a high-effi ciency heating or cooling system? Add insulation? Buy a tankless water heater? If you win our contest, you’ll have a $1,500 gift card to get started. How you spend the money is up to you. Just read this

newsletter and answer the questions on the enclosed card. Entries with correct answers received by Jan. 6, 2012, will be eligible for the drawing. Don’t wait. Enter today!No purchase necessary. A purchase will not improve chance of winning. See enclosed card for details.

get greener with a $1,500 gift card!

What would you do to make your home more energy efficient?

“David got to the house at

3 a.m. and had the heat back on

by 4 a.m.”

set up automatic deliveries

Follow the prompts to register so you can register today—and manage your account at any hour that works for you.

© Copyright 2011 Warm Thoughts Communications, Inc. Reproduced with permission of Warm Thoughts Communications.

Look closely at these photos to fi nd some common comfort mistakes.

You may recognize something similar in your home! Read the explanations to

help make your home comfortable and safe—and save money too!

What’s Wrong:

The thermostat is too close to the TV, which generates heat. When the TV is on, the thermostat will not be able to

tell the proper temperature of your house. The thermostat will be tricked into switching the heating (or cooling) system on and off at improper times. You won’t feel comfortable and you’ll waste fuel. Similar problems occur when a thermostat is near other sources of heat (like a computer) or exposed to a draft or sunlight.

Make It Right: Move the TV farther away from the thermostat. If that’s not possible, relocate the thermostat.

A lot! Combustible materials are located too close to the fi replace. The space heater has been

placed on a fl ammable surface (carpet). The child is at risk for injury from both heat sources.

Make It Right: Keep combustible materials (newspapers, bedding, clothing, rugs) at least three feet away from heat sources such as space heaters and fi replaces. Space heaters should be placed on a level nonfl ammable surface, such as a ceramic tile fl oor. Keep children and pets away from portable heaters and turn heaters off when you go to sleep.

What’s Wrong:

What’s Wrong:

Burning scented candles can cause soot marks to appear on walls (and other places in your home). Known as

“ghosting,” this cosmetic problem is often mistakenly blamed on combustion appliances (furnaces, fi replaces, water heaters, etc.). Properly maintained and functioning appliances should never release soot into your home.

Make It Right: Burn candles that aren’t in jars for better air fl ow. Extinguish a candle that fl ickers a lot. Burn the candle no more than four hours at a time. Keep wicks trimmed to about one-quarter inch. Never leave a burning candle unattended!

What’s Wrong:

The thermostat setting is too low. When you drop your setting this low, you run the risk of frozen pipes.

Make It Right: Never set your thermostat below 60°, even if you’re going to be away from your home for a few days. Water pipes near outside walls or in unheated spaces are especially prone to freeze-ups. The risk increases if there are cracks in your home’s foundation, which allows cold air to enter.

What’s Wrong:

Brrr! Your shower has just run out of hot water!

Are you awake now?

Make It Right: People who are tired of their showers turning cold usually solve this problem by converting from their ineffi cient electric water heater to a propane water heater. This gives them nearly twice as much hot water per hour as an electric water heater, for about half of what they paid when they heated their water with electricity.

What’s What’s What’s wrongwrongwrong with these pictures with these pictures with these pictures???

What’s Wrong:

Y our heating system pulls in air for combustion. If there’s lint from a dryer or sawdust from a workshop in the

room, this debris can be pulled into your system too. This can cause your system to work harder than necessary, wasting fuel and causing parts to wear out faster.

Make It Right: Keep the area (including the air) around your furnace or boiler as clean as possible and follow the manufacturer’s recommendations for proper equipment maintenance.

➠ enter to win a $1,500 gift card!*

➠ protect your comfort and save with a service plan

blood drive is a big success

Palmer hosted the American Red Cross bloodmobile for a company-wide blood drive July 15. Thirty-one of our employees donated blood over fi ve hours. Thanks to all of our team members who answered the call.

look at all you get in a gallon

the propane professionals

Palmer gives you much more than fuel in every gallon we deliver.

You also get:

• highly trained technicians, on call 24/7

• a dependable fuel supply with large storage capacity: 300,000 gallons for propane and 150,000 for heating oil; plus we’re adding more

• programs to protect your price and spread out your payments for lower winter fuel bills

• a showroom full of products, including fi replace inserts, cast-iron stoves, backup generators, ranges, gas grills, space heaters and more

• 24-hour online account access • a company with the highest

consumer rating by the Better Business Bureau, an A+

These things are important to us and important to our customers—but they are NOT included in that “bargain” price advertised in the local paper.

That is why it is so important when comparing fuel prices to make sure you are comparing “apples to apples.”

We take your comfort seriously. That’s why we are very particular about who we hire to deliver your fuel and service your equipment. Our team of professionals provide the most cost-effective, worry-free propane service in the area.

We train our technicians to respond to any repair or mainte-nance challenge. When we come to your home for a maintenance visit, we will make sure all

of your propane appliances are adequately vented and functioning properly.

We check everything, including your tank, lines and valves. And we supply you with thorough safety information,

including what to do in the event of a gas leak.

You can depend on our team of propane experts to keep you safe and help you benefi t fully from this versatile fuel.

* No purchase necessary. A purchase will not improve chance of winning. See enclosed card for details.

Our entire team is thoroughly trained to ensure that you receive professional knowledgeable service.

Jessica Barnhart, our customer service supervisor, exits the Red Cross bloodmobile.

we have a winner

Bob Crescenzo, winner of the Patriots grill in our spring newsletter contest, receives his prize from Fred Loonie, sales and marketing supervisor.

PRESORTED STANDARD MAIL

U.S. POSTAGE

PAIDMPI

Oil • Propane • Heating Equipment Sales & Service

603-898-7986www.PalmerGasCo.com

13 Hall Farm Road, Atkinson, NH 03811

Integrity, Trust & Value Since 1932