personalized hotel room reservation
DESCRIPTION
TRANSCRIPT
![Page 1: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/1.jpg)
![Page 2: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/2.jpg)
The Outcome Of Good Service
Repeat Business
![Page 3: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/3.jpg)
![Page 4: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/4.jpg)
You don’t have a second chanceto give the first impression!
The GreetingThe Greeting
![Page 5: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/5.jpg)
Check for availabilityCheck for availability
Day & Date Day & Date
For how many persons? For how many persons?
1 or 2 beds 1 or 2 beds
Non-Smoking? Non-Smoking?
![Page 6: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/6.jpg)
Identify you regular guests
“Have you ever stayed with us before?”“Have you ever stayed with us before?”
![Page 7: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/7.jpg)
Personalize the approach
![Page 8: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/8.jpg)
3 steps for effective Selling
![Page 9: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/9.jpg)
1 - Know your product
![Page 10: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/10.jpg)
2- Understand your client’s needs
The purpose of the visit The purpose of the visit
“What brings you to Montreal M. ______?”“What brings you to Montreal M. ______?”
Business or PleasureBusiness or Pleasure
![Page 11: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/11.jpg)
3- Promote your productto meet your client’s needs
Don’t sell…Don’t sell…
Help your guests buy,Help your guests buy,
by offering 4 Personalized Benefits…by offering 4 Personalized Benefits…
![Page 12: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/12.jpg)
Location Location
Parking Parking
Business Features: Working Desks, Optional Wifi, Business Centre & Gym Business Features: Working Desks, Optional Wifi, Business Centre & Gym
Buffet Breakfast Buffet Breakfast
Kitchenette with microwave, mini-fridge & coffee-maker Kitchenette with microwave, mini-fridge & coffee-maker
Concierge Services Concierge Services
![Page 13: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/13.jpg)
Business Guest• “I am happy to inform you that we are located in the heart
of Downtown, with direct access to Expressway, and walking distance from Restaurants, Shopping malls & Subway”
• “We have Indoor Parking @ additional fee, with in & out privilege”
• “Our rooms feature working desks + optional WIFI, and you will have free access to our Business Centre & Gym”
• “& if you wish to have breakfast, we serve a full buffet”
![Page 14: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/14.jpg)
Leisure Guest
• “I am happy to inform you that we are located in the heart of Downtown, with direct access to Expressway, and walking distance from Restaurants, Shopping malls & Subway”
• “We have Indoor Parking @ additional fee, with in & out privilege”
• “All rooms feature kitchenettes with microwave, mini-fridge & coffee-maker”
• “& Our Concierge is always available to help you discover our city”
![Page 15: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/15.jpg)
Up-sell by offering 2 choices:
![Page 16: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/16.jpg)
“For the required dates, we can offer a spacious ______ Bed Signature Room with living area, sofa-bed & kitchenette @ the special rate of ______”
“For the required dates, we can offer a spacious ______ Bed Signature Room with living area, sofa-bed & kitchenette @ the special rate of ______”
“Or a 30% more spacious Suite with a conference table, L shape desk & ergonomic chair @______”
“Or a 30% more spacious Suite with a conference table, L shape desk & ergonomic chair @______”
“Or a 30% more spacious Suite with a separate living room, dining table & 1½ bathroom @______”
“Or a 30% more spacious Suite with a separate living room, dining table & 1½ bathroom @______”
![Page 17: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/17.jpg)
Ask to Confirm
![Page 18: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/18.jpg)
Fallback 1
“Well, since we normally have classic rooms,available at lower rates, and we really like you to stay with us,
I could offer you an upgrade to the Signature Room@ the standard room rate of______”
“Well, since we normally have classic rooms,available at lower rates, and we really like you to stay with us,
I could offer you an upgrade to the Signature Room@ the standard room rate of______”
![Page 19: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/19.jpg)
Fallback 2
“Our cancellation policy is until noon time on the arrival dayat no extra fee .
Would you like to secure your accommodation,at this special rate?
& call by then, if you ever need to cancel?”
“Our cancellation policy is until noon time on the arrival dayat no extra fee .
Would you like to secure your accommodation,at this special rate?
& call by then, if you ever need to cancel?”
![Page 20: Personalized Hotel Room Reservation](https://reader036.vdocuments.us/reader036/viewer/2022081413/549a1cf9b479591e328b478a/html5/thumbnails/20.jpg)
Last impressions are lasting impressions…