personality and change management
DESCRIPTION
There’s a myth that people don’t like change. But as Margaret Wheatley put it: "People do not resist change—people change all the time. What people resist is having others impose change on them." Like people, organizations also change all the time. They can either impose change, which leads to resistance, or they can involve their employees in the change to help ensure buy-in. The needs of employees differ based on personality. The purpose of this presentation is to help you learn how to include the (sometimes opposing) needs of different personality types in a change management strategy. The handout is available at the following link: http://www.slideshare.net/andreajwenger/personality-and-change-management-handoutTRANSCRIPT
Personality and Change Management
Andrea J. WengerTwitter: @AndreaJWenger
#MBTI #STC13
Objective
Learn how to include the (sometimes opposing) needs of different personality types in a change management strategy.
“People are a problem.”
—Douglas Adams, The Restaurant at the
End of the Universe
“Normal people don't like change. Most of us who think change is fun are consultants.”
—Sarah O’Keefe (paraphrase)
Cats
Neanderthals
Why?
Because I said so
“People do not resist change—people change all the time. What people resist is having others impose change on them.”
—Margaret Wheatley
Change Management
Intentional vs. Imposed Change
Even positive change comes with a sense of loss.
Different people react to change differently
Personality Types
Myers-Briggs Type Indicator
Four scales Extraversion/Introversion Sensation/Intuition Thinking/Feeling Judgment/Perception
You won’t know the personality type of the people affected by the change.
Extraversion/Introversion
Direction of energy flow
Type PreferencesExtraversion Focus outward Like noise Talk things
out
Introversion Focus inward Like quiet Think things
through
Extraversion Interaction Large groups Informal
discussions Chance to act
Introversion Privacy Small groups Written
communication Chance to
reflect
Happy together
Sensation/Intuition
Concrete vs. abstract
Sensation Discrete data Details Facts Observation Specifics
Intuition Patterns Big picture Implications Connections Generalities
Managing ChangeSensation Details Clear directions Continuity Realism Thoroughness
Intuition Context Exploration Vision Imagination Ingenuity
Thinking/Feeling
Objective vs. subjective
Thinking Logic Objectivity Planning Fairness Competence
Feeling Values Empathy Inclusion Respect Support
Managing ChangeThinking Logic Planning Competence Fairness
Feeling Values People Support Respect
Judgment/Perception
Planning vs. adapting
Judgment Closed-ended Decisive Orderly Methodical
Perception Open-ended Flexible Spontaneous Deadline-driven
Managing ChangeJudgment Establish
milestones Follow
the plan Prepare
contingencies
Perception Adjust as
needed Welcome
opportunities Get more
information
Responding to Change
Taking Charge of Change
Address your needs Communication Information gathering Decision making Scheduling
Taking Charge of Change
Address the needs of others Communicate Participate Respect others Improve but don’t disrupt
Taking Charge of Change
Take action Get information Ask to be included
“A lot of people are afraid to say what they want. That’s why they don’t get what they want.”
—Madonna
Resilience
Extraversion + Intuition Explore change with others Look for implications
Extraversion + Sensation Take action Get things done
Introversion + Intuition Conceptualize the change Look for connections
Introversion + Sensation Gather information alone Learn the specifics
Conclusion
Include the needs of different personality types in a change management strategy to make your business more successful.
“Do not train children in learning by force and harshness, but direct them to it by what amuses their minds…
…so that you may be better able to discover with accuracy the peculiar bent of their genius.” — Plato
Bibliography Barger, Nancy J. and Linda K. Kirby.
Introduction to Type and Change. Baron, Renee. What Type Am I?. “Bouncing Back,” CPP Education Blog,
cppeducation.blogspot.com/2012/08/bouncing-back.html.
Myers, Isabel Briggs. Gifts Differing. Jung Typology Test at www.humanmetrics.com.
Contact InformationAndrea WengerSr. Technical Writer, Schneider ElectricIncoming Member, Nominating CommitteePresident, STC Carolina ChapterCommunications Mgr., Technical Editing [email protected]: andrea.j.wengerLinkedIn:
www.linkedin.com/in/andreajwenger