personal development (slide show) new

8/2/2019 Personal Development (Slide Show) New

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PERSONAL DEVELOPMENT( MGT 543 )

COMMUNICATION

Presented by :

Mariah Fadhilah Bt Ahmad

Nurul Ashida Bt Sarudin

Siti Sharifah Bt SaripNurul Farah Asyikin Bt Md Nasir

Elisza Gamud Anak Seliang

Nur Afiqah Bt Yusoff


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THE ACT OF TRANSMITTING

INFORMATION AND MEANINGFROM ONE INDIVIDUAL OR GROUP

TO ANOTHER


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FORM OF COMMUNICATION

LISTENING

READING

SPEAKING

WRITING


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COMMUNICATION STYLES

Passive Communication

Assertive Communication

Aggressive Communication


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Video


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NONVERBALCOMMUNICATION


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WHAT IS NONVERBAL

COMMUNICATION??

Everything that communicates a

message but does not use words

Facial expressions, hand

movements, tone of voice, eye

contact, touchwhat else?

FUNCTIONS OF

NONVERBAL

COMMUNICATION

To provide

information

To regulate

interaction

To express or hide

emotion and affect


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NONVERBAL SIGNALS

Vary from culture to culture


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What does this symbol mean to you?

In the United States it is a symbol

for good job

In Germany the number one

In Japan the number five

In Ghana an insult

In Malaysia the thumb is used to

point rather than a finger


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Types of Nonverbal

communication


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Facial Expressions

Convey the emotional state of the individual

Expressions are closely tied to emotion, they are

more often involuntary


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Gestures

Normal part of communication

Adds meaning to verbal message

Include movement of the hands, face, or other

parts of the body.


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Body Language & Posture

Most common way of sending and receiving

nonverbal messages

Posture : transmit degree of formality @

informality


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Eye Contact

Powerful form of nonverbal communication

Eye contact conveys different messages


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Touch

Often called as physical communication

Adds an emotional impact to the messages


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GAME 1THE ALPHABET GAME

INSTRUCTION : 1- Close Your eyes OPEN

your EARS

2- Need YourConcentration

3- Instructor will start

first then the rest willcontinue.


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LISTENING SKILLS


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1. Maintain eye contact with the instructor

2. Focus on content, not delivery

3. Avoid emotional involvement

4. Avoid distractions

5. Treat listening as a challenging mental task6. Stay active by asking mental questions

7. Use the gap between the rate of speech and your

rate of thought


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ACTIVE LISTENING

PREPARETO LISTEN

AVOIDEMOTIONAL

RESPONSES

SEPARATEFACTFROMOPINION


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Active Listener Interested in understanding what the sender

is thinking and feeling, hope to accomplish,

and message means.

Has confidence, positive attitude.

Set aside prejudices and listens with an open

mind.

Blocks out noise and distractions. Jot down the speakers main points and

questions to ask.

Uses body languages such as Gestures.

i C i i


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Differingperceptions

Selectiveperceptions

Value judgments

Emotions

Poor listening

skills

Inconsistent

verbal and

nonverbalcommunication

Information

overload

Source credibilityLanguage

differences

Premature

educationChoice of words

Barriers to Communication


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10 Tips of Communicating

Effectively

Clarify your ideas

before

communicating

Consider the

setting

Use appropriate

body language

Use body language

to encourage

communication

Be a good listener Be straightforwardUse I instead of

othersEmpathize

Choose the rightplace and time to

convey any

constructive

criticism

Improve yourwritten

communication

skills


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~Game 2~


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Tips for making a Positive First

Impression

Develop a

positive self

image

Be well-

dressed

Be well-

groomed

Be prepared Be punctual

Execute a

handshake that

grabs respect

Make your first

few words

count


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THE END

QUESTION & ANSWER

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