person-centred recruitment and hiring: liveworkplay's journey (so far!)

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Person-Centred Recruitment and Hiring Julie Kingstone, MEd LiveWorkPlay.ca Presented on day two of the HSA Canada Learning Community for Person-Centred Practices Gathe April 20-21, 2016 Richmond Hill, Ontario

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Page 1: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Person-Centred Recruitment and Hiring

Julie Kingstone, MEdLiveWorkPlay.ca

Presented on day two of theHSA Canada Learning Communityfor Person-Centred Practices Gathering

April 20-21, 2016Richmond Hill, Ontario

Page 2: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

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Page 3: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Compliments of HSA

Page 4: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Who are we recruiting?

Page 5: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Who will do what and how will we make decisions together?

Who Role Decisions How --- Provides Info to build job

ad and vision of ideal match, conducts final interview

Decides what information to share, chooses questions and venue for 2nd interview and recommendations and vetoes for hire

Do I feel like there is a good connection and want to invite this person on a trial basis to support me?

--- (---’s Mom)LiveWorkPlay Team Lead and Director of Operations

Craft job ad based on info, place job ad, conduct interviews

Job Ad, Candidates to interview

LiveWorkPlay decides what candidates to invite to initial interview and which candidates to present to --- for 2nd interview, and base hiring on ---’s recommendations and preferences.

Page 6: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Who are we looking for?

Page 7: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Examples of Job AdsCommunity Connector and Living Coach

Are You a Woman and Up for a Challenge?• Are you community oriented and person centred? Are you patient yet

persistent? Are you good at not taking things personally? Are you calm and non-reactive? Are you interested in art scrapbooking, photography, movies, animals, spending time outside, and horses? Are you looking to work as part of a supportive team but prepared to work independently most of the time? Are you interested in making a difference in the life of a young, energetic woman living with an intellectual disability and mental health issue (anxiety and challenge with regulating emotions)?

If you have answered yes to all of the above questions we want to meet you!

Page 8: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

LiveWorkPlay is looking to hire a full time female team member to be matched to support a young woman to live in her own home.The support needed by this individual will change over time, but presently the individual needs a combination of support to live successfully in her own apartment which includes:• supporting her to plan meals• grocery shopping• meal preparation• budgeting• meeting her neighbours• managing her apartment• managing her medication and health• managing the expectations of the landlord and the community

Page 9: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

AND• Supporting her to participate and contribute to activities of her choice in

the community including recreation, leisure, volunteer work, paid work, and the development and maintenance of non-paid relationships including family and friends• Note: when applying for this position please include a completed one

page profile as part of your resume. The one page profile and instructions can be viewed at www.liveworkplay.ca/careers. You will have to 1) complete the profile 2) add it to your resume document 3) upload the resume and profile as a single document which you will then send to LiveWorkPlay using the Charity Village Apply Now button.

Page 10: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Who are possible matches?

Page 11: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Who is the best match? For the Organization? For the Team? For the Individual?

Page 12: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Decision-Making on Best MatchInitial Interview: Determine if the candidate is a good match for the organization, team and if candidate would be a good match to support the individual based on ideal candidate criteria

2nd Interview : Candidates meet individual he or she has applied to support

Follow-up with Individual to make final endorsements

Page 13: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Is there anything else we need to know?• References, key questions:

Ask what the reference likes and admires about the personAsk how the individual needed to be supported to be successful

Page 14: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Is this working for everyone?

Page 15: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)
Page 16: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Team PurposeWhat is our purpose• Support --- to build

roles and relationships in to be a valued citizen

• Support --- to have a good life

• Offer support alternatives and possibilities that are not segregated, restrictive and intrusive

Why am I part of the team?• --- needs significant level of

support• Diverse team brings different

personalities and skills • --- picked usDeanna: Likes helping peopleMaggi: Want to learn from ---Delphine: Learning more; support and organisationSylvie: Develop ways of working in an empowering wayMargret: Whatever I can do to help where she wants to goWendy: Unfulfilled in last job – learn more, get engaged, anything I can do

Who are you? 1 page profilesDeanna: Helper, task-focused, reflective, listeningWendy: Compassion, loving, humourMaggi: Caring, goofy, fun-lovingDelphine: Reflective, kind, mom/nurturingMargret: Loving, affectionate, safeSylvie: Insightful, caring, reflectiveJulie: Reflective, thoughtful, impulsiveGeorge: Passionate, emotional, generous

Page 17: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Team PurposeHow can we support each other?• Communication• Honest and positive values• Check in (transition)• Debriefing• Celebration• Purpose• Information sharing• Self care/reflection• Sharing success stories• Consistency• Listening• Compliments• Recognition• Spending time with each other• Being flexible for each other when life

happens

How do we know our purpose is being achieved?• Things that --- wants

to do are being achieved

• Building/increasing social relationships in all of the circles

• Team work: all agree it’s working

• Communication – common ground

• --- tells us the team is working

• Needs paid staff less

• How do we conceptualise staff roles?

• Committing to my role/what is expected of me

• Community connecting• Building relationships• Roles; taking on new ones• Nurturer – evening and

morning support (more intimate?)

• Sounding board

Page 18: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Training

The person being supported and their support network

Page 19: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

What Does Good Performance Look Like

Working with People We Support

• You have confidence in your own abilities and demonstrate the necessary skills and values to deliver the support people ask for or need.• You communicate clearly in different ways and can show different ways for different people. • You consistently complete the plans, tasks and requirements your role requires to the satisfaction of people we support.• You take part in delivering support to people to their satisfaction, and that of your managers. • You are appropriately and regularly matched by people we support, using your one page profile, to undertake tasks and activities. • You work with people in a way which is respectful of the person’s choices, wishes and decision making and is in line with LiveWorkPlay values of Respect, Partnership,

Integrity, Ambition and Courage.• You demonstrate an ability to build good working relationships with people we support and families.

Attending and taking part

• You meet our expectations in coming to work and being on time.• You work in a flexible way in the hours you do and are flexible to change when there are changing requirements. • You manage your time well while at work and plan your leave appropriately. • You are clear about the things you are good at and need to develop and understand how they may impact on others.

Continuous Personal Development

• You take responsibility for your part in learning and development.• You attend training courses as required, you undertake E-learning as required and use what you learn in the workplace.• You understand your role and how it helps our services be compliant with what is expected by others.• You regularly reflect on what you do and how you may improve your skills and contribution.

Contribution to the Team and Organisation• You understand LiveWorkPlay policies and LiveWorkPlay Standards and understand the way LiveWorkPlay works and its values.• You work well as a team member, communicate well with others around you and get along with the team.• You build respect and trust in LiveWorkPlay through the contributions you make to meetings and other communication with families and external professionals.

Page 20: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Annual Coaching Flow

Page 21: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Appraisal and coaching

Page 22: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)
Page 23: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Building Hope and Resiliency of Teams• Rituals, Celebrations• Opportunities for Learning• Team building• Meaning• Gratitude practice

Bruce Anderson

Page 24: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Positive and Productive Meetings – HSA

Page 25: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Team meetings and other supportExamples of Rituals at LiveWorkPlay

Birthday Fairy

Secret Santa

Weekly team meeting with food

Weekly questionnaire

Out for dinner (formal and informal)

Emails to start the day

Page 26: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

Intentional Hope and Resiliency• Questionnaire staff respond to and share at team meetings weekly• Significant Events or Changes• Share one success story from your week• Share one challenge story from your week and how you overcame it• Three things you are grateful for• An example of something you learned this week or how you made a

difference in the world this week

Page 27: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

How LiveWorkPlay Creates Unique Organizational Culture

Person Centred Organization

Hope and Resiliency

Next Generation Non Profit

Hope is created when meaning is made out of life events before, during and after

Hope creates a positive feeling state which causes a person or a group to decide whether

it is worth keeping going

Hope and resiliency can accomplished through ritualized activities

Resilience is the key to building hope in the workplace and it does not interfere in working

towards the vision of the organization

Clear vision, mission, values Demonstrated person centred values

Results-oriented, failure is OK, new ways of thinking about solutions

Outcomes for Individuals Everything is oriented to achieving outcomes people

want in their lives

People supported have control and choice, working together-co designing supports and decisions made closest to

members

Staff are empowered and valued, well supported and clear about their role

Staff can use interests and talents to

support members

Financial literacy is supported and strategic decision making is

continuous not episodic

Professional development, shared vision, discarding models that do

not work, team learning

Shared responsibility for ensuring programs meet community impact

goals, shared decision making

Advocate for structural changes to reduce the need for LiveWorkPlay

Inclusive organizational practices

Flexible, establish relationships dynamically

Members and partners as co-creators

Board work is integrated into the work of the organization Individual and Organizational Learning

Community Focus- both people and org contribute and feel part of the

community

Person Centred Thinking is embedded throughout the organization

A shared approach to build hope and resiliency by both individual staff

4 areas of Rituals 1) Celebrating and Grieving-Staff b-days 2) Community Engagement-Evaluation of progress towards organization’s mission 3) Personal Identity-Activities for staff to get to know each other 4) Learning-Activities for staff to learn

Page 28: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

So How’s It Going?Working

• Job ads attract applicants with diverse experiences and demographics

• Using 1 page profile in application process very helpful

• Member involved in decision making of who to invite to support team

• Better staff matches better for everyone

• Staff meetings are highlight of week, staff feel valued

Not Working• Member involved in decision making

of who to invite to support team can be challenging and how to determine when to bring the relationship to an end

• When recruiting for staff who will be supporting multiple people matching in an person centred way 100 % of the time can be challenging

Page 29: Person-Centred Recruitment and Hiring: LiveWorkPlay's Journey (So Far!)

People are at the heart of everything we do!