“persistent verbal and nonverbal aggression at work, that includes personal attacks, social...
TRANSCRIPT
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Creating a Bully-Free Workplace
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What is Workplace Bullying?
“Persistent verbal and nonverbal aggression at work, that includes personal attacks, social ostracism, and a multitude of other painful messages and hostile interactions."
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Why address Workplace Bullying?
Bullying causes the college to suffer from:Loss of productivityLoss of departmental moraleStaff disengagement Lowered community reputationIncreased interest by the HLCRisk of litigation Risk of violence
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Tactics used by Bullies
Shouting Name-calling Belittling or criticizing Giving them the silent treatment Excluding a co-worker from college,
departmental, or group events Encouraging others to dislike, avoid or
exclude a co-worker
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Tactics used by Bullies
Staring, glaring, or showing clear signs of hostility
Being treated with disrespect Exhibiting frightening mood swings Deliberately overloading their target with
work Making up rules impossible to follow Setting up their target to fail Apolgizing aggressively
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Tactics used by Bullies
Making someone feel bad or ashamed Purposely withholding information Start, or fail to stop, destructive rumors Steal Credit for their Target’s work Lie about their Target’s work
performance Making their Target feel unwelcome
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Impact of Bullying
Targets of bullying can develop:anxiety, depression, high blood pressure, migraines, stomach troubles, and post-traumatic stress disorder.
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Impact of Bullying
Other effects include: Disrupted social lifeLoss of friendships Socially Ostracized Professionally Marginalized Promotions deniedLoss of job
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Workplace Bullying
Bullies… usually have an organizational power
advantage over their target(s). don’t think they have a problem.don’t know how to accept feedback.don’t know how to apologize. don’t recognize themselves as bullies.
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Bullies, when Confronted
Get defensive.Claim their target is over reacting.Claim there would not be a problem if
their target would let it go and move on.
Say their target, “Shouldn’t feel that way.”
Blame their target for their behavior.Claim to be the real victim here.
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Bullies, when Confronted
Want to move forwardDon’t want to rehash the past.Want to put this behind us for the
good of the college.
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A proven method for evaluating, correcting, and sustaining a bully-free workplace.
The Namie Blueprint
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Trying to ‘fix’ the bully’s personality
Using the ‘Bad Seed’ model and make the bully attend: •Communication Skills Training•Anger Management Course•Supervisory Skills Training
Expecting HR to ‘solve the problem’
Raising employee expectations too soon
Common Initial Blunders
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1. Preliminary Steps
2. Prepare Management
3. Prepare HR
4. Follow the Namie Blueprint
5. Sustaining the Bully-Free Culture
Overall Plan
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Prevalence Assessment
Administrator Briefings
Community Education
1. Preliminary Steps
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Recognize Bullying
Intervene Whenever Possible
Stop Rumors
Hold Administrators Accountable for Bullying
2. Prepare Management
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Bullying is NOT a problem for HR to solve
HR will support the anti-bullying program, but they will NOT direct it
3. New Role for HR
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1. Assess
2. Create the Policy to Prevent Bullying
3. Develop Informal Solutions
4. Formal Enforcement Procedures to Correct Bullying
5. Provide Restorative Justice
6. Deal with Confirmed Violators
7. Get the Word Out
8. Optimize Accountability
4. Follow the Namie Blueprint
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Train Interveners and Encourage Altruism
Train to counter ‘Bystander Nonintervention’
Don’t allow your Workplace Bullying campaign to be the fad-of-the-month
Build your brand as a bully-free environment
5. Sustaining the Bully-free Culture
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You can do it!