Permitting Services Activity Update

Orange County BCC

February 16, 2016

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Introduction

Department focus on permitting services Development activity has returned Increased resources to meet demand Improvements to customer experience

–Continual streamlining efforts for customers –Technology program enhancements

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Development Activity

Activity levels up Not yet near historic levels Construction valuation increased Indicators for

strong growth in 2016

108,441

76,583

52,603

39,453 38,381 40,023 45,765

52,397 58,211

65,302

0

20,000

40,000

60,000

80,000

100,000

120,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Total Building Permits

108,441

76,583

52,603

39,453 38,381 40,023 45,765

52,397 58,211

65,302

0

20,000

40,000

60,000

80,000

100,000

120,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Total Building Permits

12% Increase

108,441

76,583

52,603

39,453 38,381 40,023 45,765

52,397 58,211

65,302

0

20,000

40,000

60,000

80,000

100,000

120,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Total Building Permits

68,000

Development Activity

Single Family Residential – New Construction

4,916

2,244

1,017 689

853 899

1,585

2,100 2,130 2,394

0

1,000

2,000

3,000

4,000

5,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Single Family Residential – New Construction

4,916

2,244

1,017 689

853 899

1,585

2,100 2,130 2,394

0

1,000

2,000

3,000

4,000

5,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

12% Increase

Development Activity

Single Family Residential – New Construction

4,916

2,244

1,017 689

853 899

1,585

2,100 2,130 2,394

0

1,000

2,000

3,000

4,000

5,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

3,000

Development Activity

Map of Active SFR Permits

Development Activity

Map of Active SFR Permits

Development Activity

Map of Active SFR Permits

Development Activity

Map of Active SFR Permits

Development Activity

Single Family Residential – Total Valuation

$1,006M

$517M

$239M $174M

$240M $308M

$554M

$767M $814M

$889M

$0

$200

$400

$600

$800

$1,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

Single Family Residential – Total Valuation

$1,006M

$517M

$239M $174M

$240M $308M

$554M

$767M $814M

$889M

$0

$200

$400

$600

$800

$1,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

$1.1B

Development Activity

Single Family Residential – Average Valuation

$205k $230k $235k

$253k $281k

$343k $349k $365k

$382k $371k

$0

$50

$100

$150

$200

$250

$300

$350

$400

$450

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Thou

sand

s

Development Activity

Residential Units – Existing Home Sales

18,045

11,436

8,371

13,828

19,362 18,055

17,217 18,790

17,582

21,067

0

5,000

10,000

15,000

20,000

25,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Single Family Residential – Existing Home Listings

0%

10%

20%

30%

40%

50%

60%

70%

SFR < $200kSFR $200k - $299kSFR > $300k

Development Activity

Single Family Residential – Existing Home Listings

0%

10%

20%

30%

40%

50%

60%

70%

SFR > $300k

Development Activity

Single Family Residential – Existing vs. New

0%

10%

20%

30%

40%

50%

60%

70%

$0

$50,000

$100,000

$150,000

$200,000

$250,000

$300,000

$350,000

$400,000

$450,000

Average Valuation - NewListing % > $300k - Existing

Development Activity

Total Platted Lots

6,221

2,863

757

248 674 717

1,174

2,167

3,039

4,822

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Development Activity

Total Platted Lots

6,221

2,863

757

248 674 717

1,174

2,167

3,039

4,822

0

1,000

2,000

3,000

4,000

5,000

6,000

7,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

59% Increase

Development Activity

Townhomes – Total Valuation

$164M

$74M

$48M

$33M

$54M

$75M

$93M

$78M

$96M

$115M

$0

$20

$40

$60

$80

$100

$120

$140

$160

$180

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

Multi-Family Residential – Total Valuation

$106M

$228M

$100M

$37M $47M

$74M

$223M

$282M

$213M

$123M

$0

$50

$100

$150

$200

$250

$300

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

Multi-Family Residential – Total Valuation

$106M

$228M

$100M

$37M $47M

$74M

$223M

$282M

$213M

$123M

$0

$50

$100

$150

$200

$250

$300

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

$700M

Development Activity

Multi-Family Residential – Total Valuation

$106M

$228M

$100M

$37M $47M

$74M

$223M

$282M

$213M

$123M

$0

$50

$100

$150

$200

$250

$300

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

$350M

Commercial – Total Valuation

$556M

$701M

$647M

$341M

$249M $263M

$350M $351M

$455M $460M

$0

$100

$200

$300

$400

$500

$600

$700

$800

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

Commercial – Total Valuation

$556M

$701M

$647M

$341M

$249M $263M

$350M $351M

$455M $460M

$0

$100

$200

$300

$400

$500

$600

$700

$800

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

$500M

Hotel – Total Valuation

$288M

$803M

$414M

$27M $0 $20M $8M $19M $8M

$51M

$0

$100

$200

$300

$400

$500

$600

$700

$800

$900

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Mill

ions

Development Activity

New Construction – Total Valuation

$2.12B

$2.32B

$1.45B

$0.61B $0.59B $0.74B

$1.23B

$1.50B $1.58B $1.64B

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Bill

ions

Development Activity

New Construction – Total Valuation

$2.12B

$2.32B

$1.45B

$0.61B $0.59B $0.74B

$1.23B

$1.50B $1.58B $1.64B

$0.0

$0.5

$1.0

$1.5

$2.0

$2.5

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Bill

ions

Development Activity

$2.1B

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Service Initiatives

One-Stop Permitting Service Levels Inspection Scheduling International Drive

Service Initiatives

One-Stop Permitting Service Levels Inspection Scheduling International Drive

Service Initiatives

One-Stop Permitting – Opened at the bottom of the economic downturn – Positioned Orange County to serve recovery – More efficient service delivery

Service Initiatives

Lobby Customers

94,947 93,588

75,239

60,963 54,744

60,298

69,121 72,577

79,731

87,487

0

20,000

40,000

60,000

80,000

100,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Lobby Services 131,236

119,555

89,967

78,105 78,571 71,845

88,363 94,609

104,117 112,830

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Service Initiatives

Service Initiatives

Lobby Services – One Stop Services

4,309

12,080 15,465

16,009 19,669

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

FY 06 FY 07 FY 08 FY 09 FY 10 FY 11 FY 12 FY 13 FY 14 FY 15

Service Initiatives

One-Stop Permitting Service Levels Inspection Scheduling International Drive

Service Initiatives

Service Levels – Managing resources – Customer expectations

12

14 15 15

16 17

17

15

0

50

100

150

200

250

300

350

400

0

5

10

15

20

2008 2009 2010 2011 2012 2013 2014 2015

Serv

ice

Tim

es (M

in)

and

Cus

tom

ers

(per

Day

)

All Permitting Services Service Times / Customers

Average Service Times

Num. of Customers

Service Initiatives

Service Levels – Permitting Services Service Time

Service Initiatives

Service Levels – Permitting Services Wait Time

12 13

15 14

18 19 19

17

0

50

100

150

200

250

300

350

400

0

5

10

15

20

2008 2009 2010 2011 2012 2013 2014 2015

Wai

t Tim

es (M

in)

and

Cus

tom

ers

(per

Day

)

All Permitting Services Wait Times / Customers

Initial Wait Times

Num. of Customers

Service Initiatives

Service Levels – Reporting

Service Initiatives

One-Stop Permitting Service Levels Inspection Scheduling International Drive

Service Initiatives

Inspection Scheduling – Improved on-line services – Inspector routing

Service Initiatives

Inspection Scheduling – Fast Track

Service Initiatives

Inspection Scheduling – Routing

Service Initiatives

One-Stop Permitting Service Levels Inspection Scheduling International Drive

Service Initiatives

International Drive – Collaboration for success

Service Initiatives

International Drive – Code update – Streamlined review

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Leveraging Technology

Multi-phase project to integrate the development process Comprehensive system benefits both staff and

customers

•Amendments •Policy

Comp Plan

•PD •PSP •DP

DRC •PLAT •ENG

Subdivision

•RES •COM •USE

Permit •Fees • Inspections

CO

Leveraging Technology

LDMS Phase 1 – Modernization LDMS Phase 2 – Streamlining LDMS Phase 3 – Planning

LDMS

Customer Service

Financial Mgt.

Analysis / Reporting

Record Mgt.

Process Mgt.

Leveraging Technology

LDMS Phase 1 – Modernization LDMS Phase 2 – Streamlining LDMS Phase 3 – Planning

LDMS

Customer Service

Financial Mgt.

Analysis / Reporting

Record Mgt.

Process Mgt.

Leveraging Technology LDMS Phase 2 - Streamlining

Fast Track usability improvements Additional registered user services Inspection scheduling

Leveraging Technology LDMS Phase 2 - Streamlining

Impact fee management Automated assessment Credit account improvement Fast Track access

Leveraging Technology LDMS Phase 2 - Streamlining

Electronic plans review - permitting Plan markup and comments

Leveraging Technology LDMS Phase 2 - Streamlining

Online permitting and project review Application submittal Upload and retrieve documents Credit card payments

Leveraging Technology Development App

Development application for citizen engagement

Presentation Outline

Introduction Development Activity Service Initiatives Leveraging Technology Summary

Summary

Strong indicators for continued growth - 2016 Focus on customer experience Comprehensive technology program Continuous improvement

–Process –People

Permitting Services Activity Update

Orange County BCC

February 16, 2016