performing material debrief on a non-ib part...
TRANSCRIPT
System Process Document Performing Material Debrief on a Non-IB Part
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Performing Material Debrief on a Non-IB Part
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Distribution GCSSRM Service Request Management
GCSGCH Global Customer HUB
Ownership The service manager is responsible for ensuring that this document is necessary and that
it reflects actual practice. To submit a change request and/or comments and feedback for
GCS business practices and processes, systems or documentation, please submit a
‘change request’ via the Oracle iSupport tool (refer to Logging GCS Service Requests
[RECGM001]).
Activity Preface These tasks are performed by the following:
Support or GRID Engineer Role [REROL007]
Global Customer HUB Engineer Role [REROL103]
ACS (Expert Services) - User Role [REROL086]
Applications and Privileges My Oracle Support:
ROLE: Orion GCS Support Engineer
PRIV: Orion GCS Call Center Worker
PRIV: Orion GCS Dashboards Analytics
System Process Document
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Work Instruction
Simulation training. No audio is included.
Step Action
1. Debrief now includes a section for Material Debrief to debrief parts. This topic
will focus on Non Install Base(IB) trackable parts. Oracle only tracks Serial
Numbers for IB trackable parts, including parent systems and SPARC boards.
When debriefing either a SuperFRU (a whole system replacement) or a SPARC
board, we must include the accurate serial numbers of both the part and the parent
during the debrief process.
In FSTP, find the task to perform Debrief on.
Press [Enter].
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Step Action
2. Click the Debrief button.
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Step Action
3. Ensure Assignment Status is transitioned properly. We have set it to Completed
Pending.
Click the Apply button.
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Step Action
4. To begin Debrief, answer the current set of ATR questions.
Press [Enter].
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Step Action
5. For training purposes only, we will set the Context Value to No ATR.
Continue with current process to debrief Labor.
Click the + button.
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Step Action
6. Expand the Material section.
Click the + graphic.
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Step Action
7. There are two sections for Material:
Install
Return
First, create the debrief line for the install part.
Click the Assigned Parts (9) button.
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Step Action
8. The fields should be pre-populated with a default value.
If multiple parts are ordered against this task, multiple debrief lines must be created
for each part number (multiple quanities of the same part number may be entered
on the same line).
Press [Enter].
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Step Action
9. Other options available for Usage field are:
Defective On Arrival (if part is being returned and is bad)
Unused (if part is being returned unused)
Used
NOTE: PRT(Part Return Tag) data will only be completed on the Return debrief
line unless the part is being returned Unused or DOA. If this is the case, fill in all
required fileds to the right of UOM, starting with Serial Number and continuing to
the right. We'll cover these in detail in the return line.
Click the Usage list.
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Step Action
10. Business Process should be set to:
Onsite Support
Service Activity should be set to:
Install Part
Press [Enter].
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Step Action
11. Click the Apply button.
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Step Action
12. To Post the Install line
Click the Select option.
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Step Action
13. Click the Post Debrief button.
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Step Action
14. For a return part, a new debrief line must be created.
NOTE: Exception: No line is required for consumable parts. Reason for Missing
Returnable Parts should be set to Consumable.
To enter the Return line for the Material Debrief,
Click the Add Another Row button.
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Step Action
15. Context Value should be set to Material Return.
Business Process, Service Activity, and Subinventory should be pre-populated.
In Item, enter the part number of the return part.
Press [Enter].
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Step Action
16. Enter the quantity of the return item.
Enter the desired information into the Quantity field. Enter "1".
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Step Action
17. All additional data on the Return debrief line is associated with PRT(Part Return
Tag) data. Required fields must be completed for all returned parts. For DOA and
Unused parts, this data is captured on the Install debrief line.
Enter the actual Serial Number of the return part.
Enter the desired information into the Serial Number field. Enter "BB212121".
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Step Action
18. Enter the DOA type. To see all available values
Click the Magnifying Glass graphic.
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Step Action
19. Select the correct DOA value.
Click the NOT DOA option.
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Step Action
20. Click the Select button.
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Step Action
21. Click the Search for Detection Code button.
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Step Action
22. Select the correct Detection Code.
Click the N/A option.
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Step Action
23. Click the Select button.
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Step Action
24. Click the Search for Fault Type button.
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Step Action
25. Select the correct Fault Type.
Click the N/A option.
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Step Action
26. Click the Select button.
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Step Action
27. To select Field Sympton Code
Click the Search for Field Symptom Code button.
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Step Action
28. Select the correct Field Sympton Code.
NOTE: Select Next 10 to see additional values.
Click the B28 option.
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Step Action
29. Click the Select button.
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Step Action
30. Storage FSC, Fault Detail, CPAS #, and FCO # should only be populated if
required by a specific business process. For instance, if a CPAS is being performed
on this part, you must capture the CPAS # here.
Press [Enter]
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Step Action
31. Waybill information will be provided in the shipment return kit and should be
entered in the Waybill field.
Click the Carrier list.
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Step Action
32. Carrier should be set to FSC.
Click the FSC list item.
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Step Action
33. Enter the desired information into the To Subinventory field. Enter "BAD".
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Step Action
34. To Subinventory should be set to BAD.
Press [Enter].
Step Action
35. The Shipment Number should be given to you in the shipment kit.
NOTE: For training purposes only we are using the task number - but you will use
the shipment kit shipment number.
Click the Apply button.
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Step Action
36. Click the Select option.
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Step Action
37. Click the Post Debrief button.
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Step Action
38. Set the Assignment Status to Closed.
Click the Closed list item.
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Step Action
39. Click the Apply button.
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Step Action
40. NOTE: If an error message is displayed saying, "The number of returned parts is
not equal to the number of used returnable parts on the Material Debrief," you will
need to either:
1) Enter the additional part in the correct Debrief line
2) If the part is DDR (Data Device Retention)--you will have a note in your task
notes if so--you will need to select a reason for missing returnable parts. Select the
correct reason (i.e. DDR.)
Then you may set the task status to Closed.
Press [Enter].