performancesoft inc. andrew lim balanced scorecard solutions
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PerformanceSoft Inc.
Andrew Lim Balanced Scorecard Solutions
Leader in Product Innovation
BSCol Certified
1993
2005
Our total focus is to help you
Measure Manage Perform
15,000+Licences15,000+Licences
State of the Art Software
Category Expertise
About Performancesoft Inc.
Most no. of successful sites
Deaconess Hospital
Some of our customersSome of our customers
Wilson Greatbatch
About panorama - Customers
Texas StateAuditors
About pbviews
Recent AdditionsRecent Additions
State of IllinoisSTATE WIDE
Florida Departmentof Transportation
List of Healthcare UsersList of Healthcare Users
Cardinal HealthDana-Farber Cancer InstituteDeaconess HospitalFairview Health ServicesFairview Southdale HospitalFresenius Medical Care NAFSC Health Inc.Glendale Adventist Medical CenterHealthNow New York Inc.Inova Health SystemsKaiser PermanenteLifeNetMD Anderson Cancer CenterNorth Carolina Baptist Hospital Inc.Northern Michigan Regional Health SystemNorton HealthcareOverlake HospitalPremier Health ServicesQueensway Carleton HospitalSt. Thomas-Elgin General HospitalSunnybrook Health Science CenterTenet HealthSystem Medical Inc.William Osler Health CentreWomen & Infants Hospital
NHS UK :Bromley Primary Care Erewash Primary Care Middlesbrough Primary Care Queen Victoria NHS Southport and Formby Primary Care Surrey and Sussex Strategic Health AuthoritySutton and Merton Primary Care Tees East and North Yorkshire Ambulance Thames Valley Strategic Health AuthorityWest Hull Primary Care Yorkshire Wolds & Coast Primary Care
Customers in AsiaCustomers in Asia
About panorama - Customers
Zuellig Group
Japan Tobacco Inc.
National Petro ChemicalNational Petro Chemical
Ampol Food
List of Pbviews Users in SE AsiaList of Pbviews Users in SE Asia
PT Adira Finance Subordinate Courts
Chong Fu P School Telok Kurau P School
St Margaret S School Balestier Hill P School
MobileOne Asia PT Indofood
CLLS Group PT Katsushiro (engrg)
Goldcoin Asia United Tractors (Komatsu)
PT Astra Graphia Japan Tobacco (Malaysia/Thailand)
Bank Universal MCDS, Singapore
PT Citra Tubindo PT Trakindo (Caterpillar)
Capsugel/Pfizer Courts Singapore / Malaysia
Dovechem PT Tugu Pratama
Nat Petrochemical(Thai) Chulalongkorn Univ
Clariant Chemical, India Siemens Medical Instruments
Sumarecon, Indonesia (constr) Amphol Sugar, Thailand
PT Astra International Ministry of Law, Singapore
Sunfood Thailand Goldshield India
HP Asia-Pacific National Heritage Board
PJB Indonesia ( Utility) Min of Info, Comm & Arts
Commercial Bank of Qatar Berau Coal
Infocomm Development Authority of Singapore
December 17, 2003. Toronto Canada – Panorama Business Views was honored to receive the award for ‘Best Government Solution’ at the recent Government Solution Summit™ in Orlando, Florida. The only award in the federal IT channel voted solely by IT Solution Providers, Panorama is extremely pleased to be recognized for their state of the art pbviews Performance Management solution.
The Government Solution Summit™ is an invitation-only event for qualified IT Solution Providers and prime contractors with a focus on the federal sector. Participants included such organizations as: BearingPoint, Booz Allen, CSC, Lockheed Martin, Northrop Grumman, and Unisys. pbviews was nominated for this prestigious award alongside other innovative solutions: HP ProCurve and iPass.
“We are honored that our peers within the federal IT channel have selected pbviews software for the ‘Best Government Solution Award’,” stated Michael Tipping, President and CEO of Panorama Business Views. “This recognition strengthens our resolve to develop strong partnerships with other dedicated solution providers, and validates our commitment to providing today’s government with the most comprehensive, user-friendly and flexible Performance Management solution on the market.”
“Government Solution Summit™ attendees are senior executives who strongly influence their federal customers’ buying decisions,” said Sally Hewett, event director for Government Solution Summit™. “As a result, Panorama Business Views’ recognition through the ‘Best Government Solution Award’ signifies a level of excellence for technology vendors in this competitive market.”
Best Government Solution 2003Best Government Solution 2003
Balanced Scorecard
The Balanced Scorecard, introduced in 1993 by Kaplan and Norton, has served as the foundation for many Fortune companies and government organizations’ performance management systems. A well designed scorecard bridges the gap between strategies and day-to-day action by aligning performance measures with the critical perspectives of the organization. pbviews provides Senior Executives and managers with the ability to track performance against the established strategic and operational goals.
Strategic Objectives
Different organizations have different visions, and different strategies. pbviews recognizes this, and has allowed organizations to develop their performance management system with their specific objectives supported by the performance indicators that measure the pathway to achieving the strategic objectives. The flexibility of pbviews ensures the terminology and structure of the organizations strategies and priorities are maintained so that more time can be spent on achieving them than having to explain them!
Malcolm Baldrige
Since 1987, thousands of organizations have been using the Malcolm Baldrige criteria for performance excellence. Baldrige provides a framework for assessing and measuring performance to improve organizational learning, deliver value to the customer, and to improve overall organizational effectiveness and capabilities. Several of Panorama’s customers are already using pbviews for Malcolm Baldrige, which has further allowed them to deliver a results-oriented framework.
President’s Management Agenda
The President's Management Agenda, announced in the summer of 2001, is an aggressive strategy for improving the management of the Federal government. It focuses on five areas of management weakness across the government where improvements and the most progress can be made. pbviews is helping government organizations ensure that their current strategies are in line with the President’s Management Agenda by measuring their performance against the five key areas.
Results for Canadians
The Results for Canadians management framework was developed to encourage responsive and well-managed federal organizations, oriented to the needs of citizens and working in collaboration with other levels of government and with the private and not-for-profit sectors. pbviews provides government agencies the ability to ensure accountability by providing tools that will identify gaps and provide the capacity to report on actual performance to all levels of government. .
pbviews in K-12
School districts using data-driven instructional techniques have seen dramatic increases in student performance. In pbviews, measures from student achievement scores, testing, and other assessment can be combined with measurements indicating increased management and operational efficiencies to show overall institutional performance and achievements over time.
pbviews in Higher Education
The promotion of a culture of evidence through data-driven decision making by accrediting organizations has made higher education institutions rethink their approach to assessing performance. Universities and colleges are using pbviews as a tool for demonstrating their accountability to stakeholders and their dedication to learning; and providing them with a portfolio of data for the institutions leaders and accrediting agencies. Keeping data simple and in one dynamic system means less resources spent on assessment and more time in the classroom.
JCAHO Accreditation
In 1987, the Joint Commission on Accreditation of Healthcare Organizations integrated performance measurement data into the accreditation process to enable health care organizations to understand how their organization is doing over time. Hospital and other health care organizations are using pbviews to verify the effectiveness of corrective actions, identify areas of excellence, and compare performance with that of peer organizations.
Banking Performance
Risk Management is now a very significant part of a bank’s performance management. The scorecard is hence modified to incorporate a risk management perspective. The overall risk management score will be made up of key risk indicators in major business units of the banks. Banks have also built separate views to represent the Basel II framework.
Critical Success Factors
Commitment from the Top
Frequent use
On-Going Communication
Buy-in at all Levels
Project Management
Link to Incentives
Continuous Improvement
Critical Success FactorsCritical Success Factors
• Consistently reinforce the strategic importance of the initiative to the organization
• Ensure that sufficient resources are allocated
• Actively participate and challenge the process
• Use the system yourself
Commitment from the topCommitment from the top
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Roles & Responsibilities
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Commitment from the topCommitment from the top
High level project endorsementOverall resource commitment
Define Strategy & Key Performance AreasProvide direction and resources
Attend Manager Briefing and WorkshopsIdentify measures to align with KPA’s
Provide ongoing input and commitmentInvolved in key review meetings
Coordinate pilot team schedulesEnsure project deadlines are met
Responsible for system setupCoordinates data input activities
Data accuracyCommunication of resultsMeasure performance & corrective action
Champion
Executive Team
Managers
Sponsor
Project Manager
System Administrator(s)
Measure Owners
• Make this the central point for your Management Reporting
• Build links to relevant documents, websites etc. for key measures
• Generate e-mail alerts to highlight performance issues
• Use it for Management and Staff meetings• Use it as the scorecard tool for individual
and departmental evaluations• Publish selected results to all staff
Frequent UseFrequent Use
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Process
• Communicate the purpose of the BSC
• Celebrate performance milestones
Results
• Feature results communication in management meetings
• Publish results in each work center
• Publish a general employee Briefing Book that can be accessed by all employees
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Ongoing CommunicationOngoing Communication
• Avoid the 'top-down‘ perception
• Show (and actively sell) the benefits of Performance Management
• Avoid the 'baseball bat' (red measure only!) approach
• Manager involvement in the initial design and definition of the measurement system
• Involvement in subsequent reviews
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Buy-in at all levelsBuy-in at all levels
• Phased-In Approach
• Clearly Defined Plan
• Adequate Resources
• Policies and Procedures
• Ongoing Quality Checks
• Training for New Users
• Continuous Improvement
Project ManagementProject Management
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
• 'What gets measured gets done'
• Non-financial objectives help to achieve financial results (cause & effect)
• Incentives should be tied to both non-monetary & monetary results
Link to IncentivesLink to Incentives
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Commitment fromthe top
On-GoingCommunication
Buy-in at all levels
Project Management
Link to Incentives
Continuousimprovement
Frequent use
Continuous ImprovementContinuous Improvement
Action — Fact Based — Faster — Better
Goals/Targets -- Target setting
Understanding — Best Practices — Situational Dialogue — Information
Awareness — Performance — Commentary
pbviews
Performancesoft Inc.
Software DemoSoftware Demo
Easy to Use
Pleasant Interface for frequent use
Scalable
Flexible – Internalised easily
Enhance Communications
Quick to customize/setup/change
Open System – ease of integration
Low Cost of Ownership
Software Selection CriteriaSoftware Selection Criteria
Questions ?
Finally …………Finally …………
www.performancesoft.com