performance management workshop - · pdf file39 scotts road singapore 228230 . ... challenges...

HABRIDGE INSTITUTE OF MANAGEMENT PTE LTD 1 Sims Lane #05-12 Singapore 387355 Tel: 67450075 Fax: 67457200 Website: www.habridge.com

SINGAPORE’S 1ST PRACTICAL MANAGEMENT INSTITUTE FOR BUSINESS LEADERS

PERFORMANCE MANAGEMENT WORKSHOP

18 & 19 April 2017

Venue: Sheraton Towers Singapore 39 Scotts Road Singapore 228230



Overview Leaders today face new challenges posed by a wider spectrum of operations and requirements. With these challenges, it is crucial that leaders be equipped with skills to lead, facilitate and accelerate the learning and development of their subordinates and teams. A critical skill needed by all leaders is that of reviewing the performance of subordinates and providing as well as receiving feedback through a properly managed performance appraisal interview. It is particularly appropriate for leaders of SMEs who are in the position of facilitating change, motivating and empowering staff members and responding to the challenges of human capital in the context of their Organisational Excellence journey. Key Thrusts of Workshop This workshop focuses on equipping leaders of SMEs with the knowledge of performance management system, and the competency skills, knowledge and attitude to effectively review the performance of subordinates and providing as well as receiving feedback through a properly managed appraisal interview. These will include fostering open channels of communications, and assessing their development needs, sustain good performance and improve as well as correct poor performance of their subordinates. They will be equipped to conduct Performance Coaching (Spontaneous on-the-spot coaching or planned formal coaching) to the individual to raise his performance in his current role, by enabling him to develop certain behaviors and abilities or to remove “obstacles” or “barriers” to his performance, as well as learn how to identify high potential staffs, and develop and groom these talents. Methodology We have created a “Hands-on/Heads-on” experience that uses proven accelerated-learning and action-learning strategies that insure you apply the learning to real situations. A strong emphasis will be placed on the immediate application of the lessons learnt.

Mini Lectures

Video Presentation

Learning from a Partner

Group Discussion

Hands-On Skills/ Practices

Interactive Activities

Workshop Objectives a) To build on your current experience of managing performance and develop your skills

further b) Understand the Performance Management System and review cycle



c) To apply the best practices and techniques in conducting the appraisal interview,

including the opportunity to practice d) To conduct Performance Coaching (Spontaneous on-the-spot coaching or planned formal

coaching) to the individual to raise his performance in his current role, by enabling him to develop certain behaviors and abilities or to remove “obstacles” or “barriers” to his performance

e) To apply the skills and techniques to set measureable goals and targets with staff f) To understand the concept of Talent Management as a crucial Human Capital challenge

and learn how to identify high potential staffs and develop and groom these talents. Workshop Coverage

Day 1 (0900 to 1700 hrs)

Challenges Deliverables & Performance Elements Welcome and Setting the Stage for Learning Programme Overview

Ice Breaker and getting to unveil the individual contribution in the workshop.

What is Performance Management - Open Appraisal System - Benefits - Linking Coaching to Performance Appraisal

and Development

Articulate the performance management framework for staff performance and appraisal discussion Can link how open appraisal using the coaching approach fits into Performance Appraisal & Staff Development

Performance Management Process

The four phases of performance management process - Performance Planning - Performance Managing - Performance Reviewing - Performance Rewarding

Roles & Responsibilities in PMS and Open Appraisal

Is able to state the roles and responsibilities of a Supervisors with respect to conducting and managing the PMS and open appraisal

Video on Performance Management “CARE & CANDOR” Making performance appraisals work

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow and increase motivation. This program demonstrates the importance of making a caring attitude and honest feedback as the foundation of the appraisal meeting in order to achieve the best results.

Key learning points: • how to prepare for the meeting • using care and candor when giving feedback • separating the person from the behaviour • collaborating to set SMART goals



Introduction to Coaching - Definition - Linking Coaching to Performance Management and Development

Distinguish between coaching, mentoring, counseling and training Link how coaching fits into Performance Management Identify the Benefits of Coaching

Discussion – Why Supervisors Avoid Coaching

To identify the common reasons why leaders avoid coaching and how to overcome

Reflect Feelings (Empathetic Listening) Skills - Listening and Responding with empathy

Practices active listening skills to identify emotions that appraisee is communicating Followed by practices

Feedback Skills - Effective listening - Facilitating through open/closed ended questions

Give and receive constructive feedback using appropriate words and languages

Video “Coaching for Results”

Video on coaching fundamentals and techniques

Coaching Practical Role-Plays followed by critique

Role-play followed by critique

Day 2 (0900 to 1700 hrs)

Challenges Deliverables & Performance Elements

KOLB Experiential Model Experiential Activity on Providing Feedback as a Appraisor / Coach

Incorporates an experiential activity to provide an appreciation of the KOLB Model Apply the KOLB Model in the context of Coaching / Appraisal Reinforce mental model and feedback skills during coaching /appraisal

Mentoring System (Talent Management)

Sharing of best practices in Talent Management

Setting Goals and Targets During Appraisal Interview

Is able to guide appraisee in identifying the personal goals (Specific, Measurable, Achievable, Relevant, Time-Specific (SMART)

The Appraisal Techniques

Conduct appraisal interview with the individual to raise his performance in his current role, by enabling him to develop certain behaviours and abilities or to remove “obstacles” or “barriers” to his performance Conduct appraisal interview with the individual to encourage, challenge and help the individual to reach new goals that stretch them past their perceived “limitations” Coach Appraisee during Performance Appraisal Feedback



Session to assist in the career development and nurture the competencies that are required for success Is able to avoid pitfalls and able to apply appraisal techniques to handle difficult issues and objections raised by appraisee

Video – “The Dreaded Appraisal” - How to handle difficult and non-teachable staff

Bestselling video on performance review for the 3 most difficult types of appraisee and how to handle and how not to handle them. Coverage on: - Getting People to open up - Facing Up to the Problem (non-performers) - Agree a Plan for the Future

Appraisal Interview Practical Role-Plays followed by critique

Role-play scenarios for SME leaders. Conduct appraisal interview with the individual to raise his performance in his current role, by enabling him to develop certain behaviours and abilities or to remove “obstacles” or “barriers” to his performance Conduct appraisal interview with the individual to encourage, challenge and help the individual to reach new goals that stretch them past their perceived “limitations” Coach Appraisee during Performance Appraisal Feedback Session to assist in the career development and nurture the competencies that are required for success

Action Planning

Action planning to identify improvement areas in terms of Performance Management

What some participants say about the course: • Understanding the appraisal / ranking system of of my organisation empowers me to better

craft my career path with the organisation. • Appreciate the real life examples given as they bring life to the theories and concepts.

Taught a life skill that can be applied not just in performance management.

• Offering this course. More managers should attend to understand performance management in our work context. Trainer was excellent. Clear, succinct and able to relate to our work environment.

• The coaching process is very useful to me. By understanding it, I can use the pointers in my

coaching of the officers, some of it is not known to me. It is relevant to work issues.

• Appreciate the real life examples given as they bring life to the theories and concepts. Taught a life skill that can be applied not just in coaching but also in performance appraisal and management.



Trainer’s Profile

Koh Sing Ming

Ø Certified Practicing Management Consultant

Ø Certified Singapore Quality Award National Assessor

(2001 – 2003)

Ø Master in Business Administration, University of Dubuque, USA

Mr. Koh Sing Ming is a certified Practicing Management Consultant, an accomplished and well-received facilitator. He focuses on the human dimension of organisations, helping them to develop mastery in the areas of leadership, coaching, strategic planning, innovation, teambuilding and management. With his experience as a certified Singapore Quality Award (SQA) National Assessor, he has assisted organisations transform visionary ideas into successful working realities and rewarding financial returns. He had delivered consulting and training projects for both public and private sector organisations such as Singapore Airlines, Changi Airport Group, HDB, LTA, Singapore Power Ltd, DBS Bank, SingHealth Group, The Hour Glass Ltd, Agency for Integrated Care Pte Ltd, Kaplan Singapore, NAFA, and numerous SMEs of varied industries.

Course Fees S$1000. Register for 2 or more participants to enjoy 20% group discount, S$480 per pax after PIC cash payout. Lunch and snacks will be provided.

Contact Us Kary Kuing 龚秀娟Tel: 6745 0075 Fax: 6745 7200 HP: 9871 1315 Email: [email protected]

performance management workshop - · pdf file39 scotts road singapore 228230 . ... challenges...

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