performance management - overview - online academy · performance management is a process by which...

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2 Course Overview | POPI Basic | onlineacademy.co.za

CERTIFICATE IN

PERFORMANCE MANAGEMENT

Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organisation. It serves the ultimate purpose of creating a work environment or setting in which people are enabled to perform to the best of their abilities. It includes activities which ensure that goals are consistently being met in an effective and efficient manner.

WHAT YOU WILL LEARN:

0102

Introduction to Performance Management

Developing a Performance Management System

0304

Establishing Performance Standards

Conducting Performance Reviews

Course Overview | POPI Basic | onlineacademy.co.za 3

COURSE DURATION

HOUR MODULES

MODULES

HOURSThe phrase ‘soft skills’ is often used to describe the skills which characterise relationships and other people, or how you approach interactions.

For many people, the so-called soft skills are often some of the most diffi cult skills to develop. Job-re-lated expertise (hard skills) are essential in any profession. However, over the last 10 years, under-standing has grown that perhaps soft skills may ul-timately be more important in determining levels of success.

Hard skills are a basic minimum necessity in order to operate in a particular workplace. Whether or not you are successful in your career may depend on how developed your soft skills are.

“

”

144-3

Please take note that these hours are only estimated times.

Our online courses and workshop training for continuing professional development, written by professionals for professionals and involving thoughtful online interaction with your peers, go a long way towards resolving issues and managing compliance.

The most significant advantage of self-study is the independence it offers. Studying alone allows delegates to concentrate and focus on their studies at their highest level.


PERFORMANCE MANAGEMENT

WHAT YOU WILL LEARN

• Defi ne performance management.

• Know what helps organisations towards success.

• Know how to measure performance.

• Identify the differences between the Industrial Age and the Information Age.

• Identify the challenges of measuring performance.

• Defi ne performance reviews/appraisals.

• Identify the key components of a performance management system.

• Know what a “Balanced Scorecard” is.

• Learn how performance is communicated.

• Understand how performance is planned.

• Discuss how performance is reviewed.

• Explain how performance is rewarded.

• Understand how goal setting is used to gain control.

• Explain how goals are established.

• Discuss how outputs are used as success measures.

• Know why performance targets are developed.

• Understand the process of setting targets.

• Know how the employer should prepare for the employee’s review.

• Discuss how the performance review is documented.

• Know how feedback is used to review performance.feedback is used to review performance.feedback

• Explain how poor performance is dealt with.

• Identify the difference between counselling and coaching.


WHO SHOULD DO THISCOURSE?

• Learners with practical experience in their fi eld and extensive knowledge regarding their workplace and its procedures.

• Learners with 5-10 years’ workplace experience.

• Fully competent professionals.

• Managers and senior team leaders who need to conduct performance reviews.

This short course is designed for the following audience:

For this short course, it is advisable that you have the following experience/knowledge:

• Extensive knowledge on the subject.

• Learners with 5-10 years’ workplace experience.

• Fully competent professionals.


WHAT YOU WILL LEARNP E R F O R M A N C E M A N A G E M E N T

01INTRODUCTION TO PERFOR-MANCE MANAGEMENT

Performance management is a process that helps an organisation to meet or exceed its goals. The process of per-formance management brings togeth-er strategy development, planning and targeting. Effective performance man-agement means meeting customer re-quirements and turning strategies and plans into individual actions, to produce a great business performance.

02DEVELOPING A PERFORMANCE MANAGEMENT SYSTEM

Performance management systems, which typically include performance appraisal and employee development, are key to human resources manage-ment. In order to develop an effective performance management system, it is important to understand the company’s mission statement and strategic plan, the level of expertise of their employees, and the customer satisfaction level.

03ESTABLISHING PERFORMANCE STANDARDS

While a list of job duties tells the em-ployee what is to be done, performance standards provide the employee with specifi c performance expectations for each major duty. Effective control is necessary to keep deviations from the planned activities or levels of achieve-ment to the minimum so that the or-ganisation’s aims may be accomplished with as little disturbance as possible.

04CONDUCTING PERFORMANCE REVIEWS

Creating a culture that promotes re-viewing and improving performance will help you grow a strong and effective business. Approaching performance review discussions productively is an important step in building your team’s confi dence in the process. It is import-ant that the employer is prepared to conduct a performance review, and also to know how to set the appropriate at-mosphere.


THE BENEFITS OF

ONLINE SKILLS DEVELOPMENT

Forget about attending classes for hours, sitting in an uncomfortable chair, and suffering from back pain by the end of the day. You will not be bound to physical class sessions when you opt for online education. All learning materials are provided online, so you’ll easily access them from the comfort of your office or home.

COMFORT

A self-paced system enables learners to make progress with a rhythm that suits them. This does not require attending live sessions; you can access the materials at any time that works for you. If you have to work or take care of your home and children during the day, you can study at night. That’s an advantage the traditional educational system cannot beat.

SELF-PACED LEARNING

The fact that online programs are cheaper when compared to the ones held in a traditional campus setting is enough to convince you to consider them. The average tuition for online courses depends on multiple factors, so it varies from one program to another. Note, free courses don’t usually come with a certificate of completion.

LOWER COSTS

It doesn’t matter where your career stands at this moment; completed programs will always look good on your résumé. It will show potential employers that you’re committed to learning and that you’re eager to obtain more knowledge and new skills. You will certainly become a better candidate for a job promotion.

IMPRESSIVE RÉSUMÉ


Course level: 04Study fi eld: Management SkillsCourse cost: R1750.00 incl. VAT

Course level: 04Study fi eld: Management SkillsCourse cost: R1750.00 incl. VAT

AVAILABLE NOW AVAILABLE NOW

Have you considered asking your boss to pay? Currently, over a quarter of our learners report that their employer has paid for their course.

Look at our Corporate Package that offers access to ALL OUR COURSES at a fraction of the individual price. Visit www.onlineacademy.co.za to fi nd out more or contact us at [email protected]

R875.00 including VAT

Pay less with the corporate solution

COURSE COST

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