performance management by non-governmental organizations or governmental networks 2009 national...
TRANSCRIPT
Performance Management by Non-Governmental
Organizations or Governmental Networks
2009 National Conference on Innovations in Government Accountability and Performance
May 18, 2009
Ben Warner
Inaugural PresidentCommunity Indicators Consortium
Immediate Past PresidentNational Association of Planning
Councils
DirectorCommunity Works
Deputy DirectorJacksonville Community Council Inc.
JCCI’s Mission
JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.
JCCI’s Mission
JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.
JCCI’s Mission
JCCI is a nonpartisan civic organization that engages diverse citizens in open dialogue, research, consensus building, advocacy, and leadership development to improve the quality of life and build a better community in Northeast Florida and beyond.
JCCI’s Mission
JCCI engages citizens to improve the quality of life.
“In some ways, the best news for Jacksonville is the [Quality of Life Progress] Report itself.
The very premise of the report, and of JCCI, is the belief in Jacksonville as a community where the problems of some are the responsibility of everyone.”
–The Florida Times-Union
Three concepts:
1. Measuring outcomes matters.
2. Engaging residents enhances community governance.
3. The process is more important than the data.
Three concepts:
1. Measuring outcomes matters.
“If we could first know where we are and whither we are tending, we could better judge what to do,
and how to do it …”
– Abraham Lincoln
“What gets measured, gets done.”
– Jacksonville Mayor John Peyton
WHAT WE MEASURE:
Achieving Educational Excellence Achieving Educational Excellence
Growing a Vibrant EconomyGrowing a Vibrant Economy
Preserving the Natural EnvironmentPreserving the Natural Environment
Promoting Social Wellbeing and HarmonyPromoting Social Wellbeing and Harmony
Enjoying Arts, Culture, and Recreation Enjoying Arts, Culture, and Recreation
Sustaining a Healthy Community Sustaining a Healthy Community
Maintaining Responsive GovernmentMaintaining Responsive Government
Moving Around EfficientlyMoving Around Efficiently
Keeping the Community SafeKeeping the Community Safe
Nine external environments110 indicators
55 indicators(half of the measures)relate to
government performance,
the other half to community
responsibilities
Are we there yet?
Three concepts:
1. Measuring outcomes matters.
2. Engaging residents enhances community governance.
Community problems aren’t just the problem of City Hall.
Participative democracy helps Participative democracy helps match expectations to match expectations to
performanceperformance
Building public trust is harder than ever.
External reporting of performance
measures simply has a much greater
impact than government saying
government is doing well.
“Engaged citizens extend their influence and generate community energy to get things done.”
Three concepts:
1. Measuring outcomes matters.
2. Engaging residents enhances community governance.
3. The process is more important than the data.
The process of developing and selecting indicators is at least as important as publishing them.
The process of debating the design of indicators shapes the players’ thinking about the policies. Agreement on indicators helps get agreement on policy.
Judith Innes
Shared agreement on the problem is the first Shared agreement on the problem is the first step to shared agreement on the solutions. step to shared agreement on the solutions.
Indicators a society chooses to report to itself about itself are surprisingly powerful. They reflect collective values and inform collective decisions. A nation that keeps a watchful eye on its salmon runs or the safety of its streets makes different choices than does a nation that is only paying attention to its GNP. The idea of citizens choosing their own indicators is something new under the sun – something intensely democratic.
Kent E. Portney
“Knowledge is in every country the surest basis of public happiness. In one in which the measures of
government receive their impressions so immediately from the sense of the community as in
ours it is proportionably essential.”
-- George Washington
www.CommunityWorks.us.com
CommunityIndicators.blogspot.com
