performance management an overview of ncdot’s strategy
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Performance Management An Overview of NCDOT’s Strategy. Ehren Meister, MPA Performance Metrics Director Strategic Planning Division North Carolina Department of Transportation [email protected] 919-707-2903. State Perspective. North Carolina Department of Transportation. - PowerPoint PPT PresentationTRANSCRIPT
Performance ManagementAn Overview of NCDOT’s Strategy
Ehren Meister, MPAPerformance Metrics DirectorStrategic Planning DivisionNorth Carolina Department of [email protected]
State PerspectiveNorth Carolina Department of Transportation
• Almost 80,000 state maintained road miles (2nd only to Texas)• 2nd largest state operated ferry system (Washington State is 1st)• About 13,000 employees• 14 regional “highway operation” divisions across the state• 12 “central” divisions including:
- Highways (all other non-operational divisions)- Motor Vehicles- Financial Management- Information Technology- Technical Services- Transit- Etc.
Historical PerspectiveEarly 2000s: Performance accountability introduced randomly
• Asset Management Systems, Long Range Planning, etc.
2007: “Transformation” Process• Developed clear agency purpose/mission• New performance management system developed• Performance scorecards/dashboards implemented
2009: Transportation Reform: Policy to Projects• Strategic prioritization of projects implemented
2013: Economy, Customers, Efficiencies• Strategic mobility investment formula proposed• 25-Year infrastructure plan underway• Performance management process well-defined
North Carolina Department of Transportation
The Performance Management Process
Employee Accountability
RESULTS!!!Performance Reporting
Department Accountability
Division/Unit Accountability
Setting Direction Transportation Program
Layers of Performance Measurement
North Carolina Department of Transportation
NCDOT
Division/Unit
Employee
Agency Performance Metrics(lagging indicators)
Business Unit/Division Work Planning (leading indicators)
Outcomes, Outputs or Inputs, Activities and
Deliverables(employee appraisals)
Strategic Outcomes
Operational Activities
Tactical Inputs
NCDOT’s Executive Performance Measures(“Strategic” Measures)
• Outcome based performance measures (lagging indicators) connected to strategic prioritization
• Indicators of how successful the agency is at achieving our mission and goals
• Established annually (July)• Reported quarterly via the
“performance scorecard”
North Carolina Department of Transportation
Performance Scorecard: The Results
• Static “report card” results • Snapshot as of:
• September 30• December 31• March 31• June 30
• Presented to NC Board of Transportation
• Basis to annual performance report and dashboards
North Carolina Department of Transportation
Business Unit/Division Work Plans(“Operational” Metrics)
• What a business unit plans to do… Essentially a units/divisions actions or strategies that are measurable categories expected to be achieve during the year (“plan your work, work your plan”)
• Approximately 70 business units at NCDOT are required to maintain a work plan and report results quarterly
• Work plans activities and elements connect to employee performance as well
• An internal management and reporting tool only
North Carolina Department of Transportation
Employee Performance Management at NCDOT• Completely overhauled in 2008 to focus on performance results
(new process, new policies, new forms)• Objective and results-driven• Agency performance is connected to
individual performance• Employees and managers create fair,
equitable, objective and measurable performance expectations annually
• Employee accountability is the foundation to achieving organizational results
North Carolina Department of Transportation
“just measuring your job performance”
Measures Cascade*Safety Example*
Secy/CEO
Chief Engineer
Input Measure
NC Fatality Rate
NC Crash Rate
Percentage of safety inspections completedInput Measure
Number of lane miles re-stripedInput Measure
Front-line Worker
Input Measure
Input Measure
Input Measure
Number of safety audit reports completed
Number/percentage of activities completed
Lane miles cleared during weather events
Average accident clearance time
Various specific
input/output measures
an outcome
Which effects
Transportation Worker, Technician, Transportation Engineer, Processing Assistant, etc.
North Carolina Department of Transportation
Division Engineer Division Crash Rate
Dynamic Results: Performance Dashboards
Performance Dashboard – just like a car’s dashboard, it’s a dynamic tool that can tell us how an organization is performing, therefore improving decisions and accountability
• NCDOT’s Executive Performance Dashboard (www.ncdot.gov/performance)
- Public-facing (web)- Public-friendly and easy to understand
• NCDOT’s Internal Management Dashboard (first in NC!)- Internal-facing (secure access only)- Detailed performance data and results by org hierarchy
North Carolina Department of Transportation
For i
llust
ratio
n on
ly.
Not
live
. For illustration only. Not live.
NCDOT’s Internal Management Dashboard
Standard tool bars
Standard menus
Metric Definition
EXAMPLE METRIC: All metrics are designed similar.
New in 2013: Situational Reports (“SitReps”)
• A ‘quick glance’ report that depicts subjective and objective data and results from business unit work plans and other systems to a performance template
• Intended for use by executive and senior leadership• Includes various situational metrics and indicators • Paper/hard copy based, but also electronic and
automated• Intended to only be 1-2 pages
North Carolina Department of Transportation
SitRep Prototype -- Data Fictional
North Carolina Department of Transportation
Mission&
Goals
Objectives&
Performance Measures
Strategies &
Actions
“Connecting people and places in North Carolina…”
1. Make our transportation network safer2. Make our transportation network move people and goods more efficiently3. Make or infrastructure last longer4. Make our organization a place that works well5. Make our organization a great place to work
– Strategic Mobility Formula– 5-Year Work Program– Strategic Prioritization– Long Range Planning– Performance Budgeting
– Fiscal management indicators– Customer satisfaction scores– Business utilization rates– Employee engagement scores– Employee safety index
– Fatality/crash rates– Incident duration– Travel reliability – Infrastructure health scores– Project & program delivery rates
– Business Unit Work Plans – Employee Performance Appraisals– Performance Dashboards– Scorecards & Reports– Asset Management Systems
NCDOT’s Performance Management Strategy
Questions?
North Carolina Department of Transportation