Performance Enhancement in the UK

Police Service- A Bristol Perspective

Chief Superintendent Jon StratfordBristol District

Headlines

• Defining our role

• The complexity of Policing

• The challenges of measurement

• The performance journey we are on

• The relationship between Performance and Quality

• Leadership and the way forward

• Questions

Bristol District :

• “Front Line” Service delivery:• Crime and Anti-social behaviour levels

• Public safety

• Standards of crime investigation and victim care• Including major crime community impact management

• Policing of major events

• Critical incident management

• Proactively resolving community tensions

• Partnership work with:• Bristol City Council and other Community safety agencies

• Local Criminal Justice Agencies

• Some 900 Police Officers and 250 Police Staff• Their selection and development

• £50m+ budget

Video

Role of the Police Service

“The purpose of the police service is to uphold the law fairly and firmly; to prevent crime; to pursue and bring to justice those who break the law; to keep the Queen’s peace; to protect, help and reassure the community; and to be seen to do this with integrity, common sense and sound judgement.”

Police Service’s Statement of Common Purpose

Jacqui Smith Home Secretary, Mar 2009

'I have a single-minded focus on building public confidence in policing and that means the police should be answering to the public, not the Government. That is why I have scrapped all but one central target for the police - to raise public confidence.’

Theresa May Home Secretary, August 2011

“As Home Secretary, I've been clear from the beginning that the test of the effectiveness of the police, the sole objective against which they will be judged, the way in which communities should be able to hold them to account, is their success in cutting crime”

To Come…

• Police and Crime Commissioners

• Plus:• CSR 2010+

• Winsor Review

• Leveson Inquiry’s recommendations

• Etc etc…

What is ‘Good’ Police Performance?

“Good police performance means different things to different people. From the perspective of a victim of crime, good performance might mean a prompt police response and competent investigation. A police manager may judge good performance by counting the number of arrests or detected offences recorded by individual officers. A local politician may consider that a reduction in the overall crime rate indicates good performance. Others may have different interpretations”

Inspector Simon Guilfoyle,

Blog - April 2011

Complexity - managing a crime

•How do we performance measure all of this?

National Context – Some Facts

• Crime having peaked in 2003-04 is now falling steadily

• 136,261 Police Officer’s, 15,469 PCSO’s and 69,407 Police Staff England and Wales (30/9/11)

• Avon and Somerset Constabulary, 3,029 Police Officers, 379 PCSO’s and 2,056 Police Staff

Crime Totals England and Wales 1998 - 2011

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

6,000,000

7,000,00018

98

1902

1906

1910

1914

1918

1922

1926

1930

1934

1938

1942

1946

1950

1954

1958

1962

1966

1970

1974

1978

1982

1986

1990

1994

1998

2002

2006

2010

Year Ending

Cri

mes

Bristol District – Crime and Satisfaction

Bristol Crime Reduction since 1998/99

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

1998

/99

1999

/00

2000

/01

2001

/02

2002

/03

2003

/04

2004

/05

2005

/06

2006

/07

2007

/08

2008

/09

2009

/10

2001

0/11

Total Crime

Burglary

TOMV

TFMV

Robbery

Bristol has:

•42.5% of total Avon and Somerset Constabulary crime

• 52% of total Avon and Somerset Serious Acquisitive Crime

ThirteenYear Crime Trends

Total Crime Burglary TOMV TFMV Robbery Total SAC Detections Detection Rate

1998/99 63112 7575 5912 12075 1429 26991

2001/02 83946 8447 7281 14902 4079 34709 9604 11.4%

20010/11 50595 3713 1233 3602 957 9505 16219 32.1%

Reduction since 2001/02 -39.7% -56.0% -83.1% -75.8% -76.5% -72.6%

Victim Satisfaction - measures•Ease of Contact 95.6%•Actions to deal with incident 76.9%•Follow up/subsequent activity79.8%•Treatment by Police Officers/Staff 94.2%•The whole experience 82.4%

Performance Enhancement - Where we came from• 10 years ago we waited weeks for the monthly crime figures to be reported to us

Our first attempt at a performance framework (2004)

Development Plan

“Developing the District for tomorrow”

MI Suite

District Governance and Direction

Operational Plan

“Managing the District today”

DevelopmentMeasures

OperationalMeasures

DistrictScorecard

Strategies

“How success will be delivered”

Control

NIM

Burglary

Robbery

Key Partners

People Resources

Other Resources

Embed Performance Management

Improve Station Environment

Improve Crime Management

Improve Resource Management

What, How, Who, WhenWhat, How,

Who, WhenWhat, How, Who, When

Performance Management Procedures

Team and Individual Targets

Communication

Data & Measures Definitions

PrioritisationEscalation Procedure

Recognition

•Our information hierarchy reflects the need to:1. Manage daily operational outcomes2. Make progress with our development activities3. Keep a close eye on the vital few measures, whilst allowing a drill down to all other measures

Performance Enhancement – Where we are now

Carl Von Clausewitz

1780-1831

Going Forward1. Focussing on People not Processes

• Building a Service Orientated Culture• Recognise “Voice of the Customer”– developing

Emotional Intelligence appropriate to our role • Developing our First and Second Line Leaders to drive

this

2. Providing the environment and tools for success• Seeking to further encourage and empower our leaders• Developing better linkage between individuals’ work

and corporate objectives• Moving from a one year planning cycle to one with a

rolling three year horizon

3 Balancing Progress with Risk• Managing the internal and external tensions…

4 Continue to improve within a changing environment of shrinking resources and changes to leadership with both a Police and Crime Commissioner and elected Mayor in place by the end of the year

Any Questions?