performance driven dashboards & role based portals d hill bmick arc orlando 2008
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Performance Driven Dashboards & Role-Based Portals
Performance Driven Dashboards & Role-Based Portals
Dick HillARC Advisory Group
Vi P id
Bob MickARC Advisory Group
i id Vice [email protected]
Vice [email protected]
AgendaAgenda
Issues and DriversIssues and Drivers
Manufacturing Performance
Technology ConsiderationsTechnology Considerations
Supplier Strategies
Innovation and Web 2.0
Panel Discussion
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What Business Issues are Behind Role-based Portals?What Business Issues are Behind Role-based Portals?
Business-based Performance
Improve Operations Effectiveness and Productivity
Seamless Integration of Islands of Information
I f ti O l diInformation Overloading
Fostering Innovation
Changing Demographics
Get the Right Information to the Right Person
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Get the Right Information to the Right Person who can take the Right Actions
What is Your Role?What is Your Role?
Maintenance ManagementMaintenance Management
EH&S Operations
Requires Bringing the Information you
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Requires Bringing the Information you need to You when you need it!
What is Optimum for You?What is Optimum for You?
Maintenance ManagementMaintenance Management
EH&S Operations
Different Views of the Same Information
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Different Views of the Same Information Data Sets
Where Do You Need Role-Based Portals?Where Do You Need Role-Based Portals?
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Wherever decisions are being made that
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…Wherever decisions are being made that impact your business!
People Centric TechnologyPeople Centric TechnologyPeople-Centric Technology… Dashboards to Portals … People-Centric Technology… Dashboards to Portals …
More Business Objectives Focus On PeopleOn the Road to Action More Business Objectives Focus On PeopleOn the Road to Action
Common High Level ObjectivesB D i i• Better Decisions
• Higher Productivity• Innovation• Innovation
Execution Requires Drilling Down a Level• This is where it gets really interesting• Analyzing Performance Initiatives
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Manufacturing Performance Initiatives“People-Centric” Up Front – Others Are Important TooManufacturing Performance Initiatives“People-Centric” Up Front – Others Are Important Too
Vi ibilit R l b d
AssetsPeople
Visibility, Role-based, Collaboration, Flexibility
Uptime, OEE, Cost
Analytics Knowledge
Information& Events
Workflow & Business
Processes
Analytics, Knowledge, Compliance, Actionable
Workflow & Business Process Automation
Business ManagementBusiness Operations
Product Definitions WIP &
InventoryProductionOrder
Completion
SuppliersPLM Logistics
Customers
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Production ManagementManufacturing Operations
& Production Capabilities
Inventory Status
ProductionOrders
p& Resource
Consumption
NAEMEA Asia
…
Start with the Business Need – Not TechnologyThere are a Range of People Needs and Solutions DifferStart with the Business Need – Not TechnologyThere are a Range of People Needs and Solutions Differ
Better DecisionsBetter Decisions InnovationInnovationHigher ProductivityHigher Productivity
Lacks VisibilityLacks Visibility Lacks ContextLacks Context Lacks FlexibilityLacks Flexibility
Diverse Needs
CollaborationCollaborationToolsTools
Web 2.0Web 2.0
DashboardsDashboardsWith Drill DownWith Drill Down
RoleRole--Based Based EnvironmentsEnvironments
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Technology Often Defines the Language But is not the Biggest Challenge
Strategies and RequirementsSome Ideas …Strategies and RequirementsSome Ideas …
Decisions (Visibility)K i f ti t h t t k ti• Key information, current, when to take action
Productivity (Context, Role-based)• Quality user interface (focused, easy, fast, …)• Match skills of the role – environment• Information needed to do the Job
Innovation (Flexibility, Collaboration)Innovation (Flexibility, Collaboration)• Ability to tune the work environment• Role-based tools (Do more with less IT skills)
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( )• Collaborative tools
Technology Considerations for SolutionsA Lot of Work Goes On Behind the ScreensTechnology Considerations for SolutionsA Lot of Work Goes On Behind the Screens
Diverse User E i t Role-specific Tools
Architecture& Interoperability
(SOA)
TechnologyPlatform
Environments(Portal, email, …)
Privacy & Safety
Role specific Tools(Configurable)
Alerts, Events Platform
Administration
(Security)
Consistent Workflow& Integration
(Actions)
High Quality InformationAdministration
Monitoring(Reliability)
& Integration(Processes) Management
(RDB, MDM, …)
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Build on a Solid Technology StrategyPartner With Technology Platform Supplier
Software Suppliers Are Targeting PerformanceDashboards, Role-based Portals & Tools, …Software Suppliers Are Targeting PerformanceDashboards, Role-based Portals & Tools, …
Application Suppliers• Adopting technology platforms
Information WorkerEnvironmentsdop g o ogy p a o
• Building vertical industry performance solutions
• Building performance dashboards ith d ill d
•Suites•Industry Solutions•Dashboards•Portal Components•Role Environments
with drill down• Building role-specific environments
Technology SuppliersTechnology Platform
•Email Integration•Service Enablement
gy pp• Improving Portal Environments• Adding Web 2.0 capabilities
(Wiki, blogs, RSS, Tagging, …l l f
•Portal Environments•Portal Components•Process Engine•Relational Database•Content Management• Developing tools for non-
programmers – flexibility• Working with Application suppliers
•Content Management•Security•Service Registry•Development tools•Operating System
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A Better Starting Point for You toImprove People Performance
“Web 2.0”More Than Technology (Isn’t everything?)“Web 2.0”More Than Technology (Isn’t everything?)
New Technologies?• A collection of wiki, blog, RSS,
Familiar EnvironmentsA collection of wiki, blog, RSS, mashup, tagging, …(actually not all that new)
Enabling Innovation
ApplicationEnvironments(thick client)
Web Sites(Browser)
PortalFrameworks
Enabling Innovation
Emphasize Collaboration and Flexibility
Information WorkerEnvironments
y
New behavior?• Yes, for many people
Flexible Role-based Tools
“Web 2.0”
PervasiveApplication
Environments(email, spreadsheet)
New business model? • Doubtful. New possibilities? Yes
Latest Developments
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Finally, Making Progress On People Collaboration Tools
SummaryDefine Business Objectives ClearlySummaryDefine Business Objectives Clearlyj yj y
Not lacking in areas to improvep… but which ones… what is the real cost?
N t l ki i t h l
Better Decisions InnovationHigher Productivity
Di N d
Lacks Visibility Lacks Context Lacks Flexibility
Not lacking in technology… need to partner with suppliers
CollaborationTools
Web 2.0
Diverse Needs
DashboardsWith Drill Down
Role-Based Environments
Behind the screen work is non-trivial
G t d f fGet ready for a new wave of people oriented solutions…how can they really help?
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Striving for New Levels of Performance and Innovation
Thank YouThank You
For more information, contact Bob Mick or Dick Hill
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Discussion QuestionsDiscussion Questions
What are some of YOUR experiences?
What justification have you used to develop and deploy role-based portal?
Where have you seen the benefits?
Has the workforce accepted these tools?
What sort of training has been required?
Any “Roles” NOT covered by your currentAny Roles NOT covered by your current approach?
Deployment Experiences? Good or Bad
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Deployment Experiences? Good or Bad