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Larry LokAviva Asia Pte Ltd

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• Website monitoring (Wiki) - Process of testing and verifying that end-users can interact with a website or web application as expected.

• The term is often used by businesses to ensure website uptime, performance, and functionality is as expected.

• Consistently monitor a website, or server function, and observe how it responds.

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• The Monitoring Journeys begin the with the year after ecommerce boom in 2000.

• Prior to year 2000, Portal is mainly non-transactional and only consists of Corporate Information.

• After year 2000, Company started their Servicing and Transaction Portal. Usage and demand growth rapidly, Service Level expectation raised.

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• Web is available anytime anywhere (24/7)

• Did we meet the Business Service Level Agreement (SLA)?

• Are users satisfied with the performance?

• Is the expected Response Time consistent and acceptable?

• What is the best and worst response time and when & why?

What we need now is Website monitoring !

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Synthetic monitoring

also known as active monitoring - is website monitoring that is done using a web browser emulation or scripted recordings of web transactions.

Passive monitoring

also known as real monitoring - is a technique used to capture traffic from a network by generating a copy of that traffic, often from a span port or mirror port or via a network tap. This low risk implementation provides one of the highest values within Application Performance Management in terms of application visibility for the business.

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Zero Cost – Book mark and launch/refresh the Web page Human Judge No history of the response time False alarm due to the Internal network issues (Availability and Stability)

Min. Investment: Script recording with scheduler to auto refresh or access the Web Pages

Simulation Service: Simulation approach using dedicated PC in Office (False alarm due to the

Internal network / PC issues) Charge by per site / per script recording

Utility model: Flexible with full control Alert on Potential Performance issues Separate Network, Application performance Track Availability, stability and SLA

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Able to track response time on each steps

Global Monitoring coverage

Analyze Availability & Response Time

Playback service

SLA management

Dashboard and Reports

Mobile Access

Alerts

Real Time End user experience

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Instant capture of code errorsInstant capture of code errors

Alert SettingAlert Setting

Use of Compuware Key Features:Use of Compuware Key Features:

Response Time AlertResponse Time Alert

Administration – Scheduled ReportAdministration – Scheduled Report

Transaction ResponseTransaction Response

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USAGE TRACKINGUSAGE TRACKING

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