perfect pairings for managers – performance management & employee satisfaction

Manager Training for Business Operations

Perfect Pairings Part 2 of 3

One Stop LeaderShop® The Complete Manager Training Program

Presented by …

Your

Performance Management

Practice

Your

Employee Satisfaction

Practice

Ask your employees and they will tell you.

Their most-wanted workplace improvement is …

Nothing bugs employees more than the lack of fairness and consistency in management

practices.

Especially when compensation is involved.

Employees want all managers in your organization to be

consistent in how they handle performance management.

Remember, the goal is fairness and consistency.

Employees care more about

how you distribute limited rewards than how much.

Succeed in your Performance Management Practice and you will succeed in your Employee Satisfaction Practice.


Practice

Employee Satisfaction

Practice

You know what to do.

Your Performance Management Practice

Your Employee Satisfaction Practice

practice

Goal Setting

• Must have financial benefit • Must be achievable • Must have strategic value • Must be timed

One Stop LeaderShop® The Complete Manager Training Program www.onestopleadershop.com

• Everyone gets a set of goals for job

performance.

• Everyone gets a set of goals tied to strategic objectives.

• Everyone gets a set of goals for professional practices in the workplace.

• Goals level the playing field. Expectations for all employees are generally the same.

• Goals connect everyone to the company’s forward movement. There is equal opportunity for all employees.

• Goals allow managers to create a workplace “brand”. All employees are expected to participate.

http://www.onestopleadershop.com/



practice

Coaching

• Clear expectations • Specific action plans • Support and encouragement


• Managers and employees participate in

meaningful discussions, at least quarterly.

• Both agree on steps needed to meet performance expectations.

• No surprises at review time.

• Communication, open and honest, becomes a workplace value.

• Communication helps everyone succeed. Rewards are accessible to everyone.

• Communication builds professional relationships between managers and employees.




practice

Uniform Measurement

• “Meets expectation” is the norm • Leverage factors drive rating up

or down


• Everyone is assumed to meet

expectations, unless leverage factors prove otherwise.

• Positive and negative leverage factors are agreed in advance and applied uniformly.

• Rating is reset to “meets” each year.

• New standard: A “meets” rating is the new “good”.

• New standard: A “meets” rating is celebrated.

• New standard: No legacies. Rating is strictly based on the current performance year.




practice

Equitable Rewards

• Market and internal equity • Pay for performance • No bias


• Salaries are competitive.

• Better performers get better pay.

• Rewards are accessible to everyone

regardless of rank, gender, race, ethnicity, and/or other demographics.

• Data justifies salary ranges.

• Data drives merit increase to maximum affordable levels for each performance rating. % increase is applied uniformly within each. (learn more)

• Data reveals unintentional bias. Managers

learn to eradicate it.


http://www.onestopleadershop.com/manager-training-program/performance-management/

Fairness and consistency will satisfy your employees and win

their trust.




Believe it. It works.



Books and E-Books Featured Here …

Workbook (CD ROM)


http://www.onestopleadershop.com/manager-training-program/one-stop-leadershop-workbook-cd-rom/


http://www.onestopleadershop.com/e-books-manager-training-program/


http://www.onestopleadershop.com/paperback-books/


Complete 14 Volume E-Book Links

Workbook (CD ROM)



















Complete 6 Volume Paperback Book Links

Workbook (CD ROM)










Intro i Leadership Principles Intro ii: Pillars of Business Operations List 1: Strategic Planning in Five Steps List 2: Service Quality Promises List 3: Secrets to Successful Hiring List 4: Cheap Training Ideas List 5: Performance Management Style Points List 6: Tips for a Successful Employee Survey List 7: Motivations for Managing Metrics List 8: Signs of Continuous Improvement List 9: Project Delivery Scorecard List 10: Rules for a Winning Budget Season List 11: Keys to Equitable Cost Allocation List 12: Vendor Selection Checklist List 13: Internal Control Wellness List 14: ABCs of Business Continuity

Lists for Leaders Series


http://www.slideshare.net/LeaderShop/intro-i-leadership-principles

http://www.slideshare.net/LeaderShop/lists-for-leaders-intro-ii

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-1-strategic-planning-in-five-steps

http://www.slideshare.net/LeaderShop/lisis-for-leaders-list-2-service-quality-promises

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-3-successful-hiring

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-4-cheap-training-ideas

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-5-performance-management-style-points

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-6-gathering-employee-feedback

http://www.slideshare.net/LeaderShop/list-7-motivations-for-managing-metrics

http://www.slideshare.net/LeaderShop/list-8-signs-of-continuous-improvement

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-9-project-delivery-scorecard

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-10-rules-for-a-winning-budget-season

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-11-keys-to-equitable-cost-allocation

http://www.slideshare.net/LeaderShop/lists-for-leaders-list-12-vendor-selection-checklist

http://www.slideshare.net/LeaderShop/lists-for-leaderslist-13-internal-control-wellness

http://www.slideshare.net/LeaderShop/lists-list-14-ab-cs-of-business-continuity


… advice for the career-minded beginner.

Lesson 1: Think Strategically Lesson 2: Follow a Set of Guiding Principles Lesson 3: Be a Responsible Corporate Steward Lesson 4: Care About Customers Lesson 5: Say It With Numbers Lesson 6: Manage Yourself Lesson 7: Redefine Professional Growth

How to Be a Great Employee Series


http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-lesson-1

http://www.slideshare.net/LeaderShop/how-to-be-a-great-employee-esson-2

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-3

http://www.slideshare.net/LeaderShop/be-a-great-employee-lesson-4





Need solutions? … help has arrived!

Recent Graduate

Young Professional

Manager of Manager

C-Suite Executive

Leadership for the Time of Your Life Series


http://www.slideshare.net/LeaderShop/recent-graduates-time-of-your-life

http://www.slideshare.net/LeaderShop/young-professional-time-of-your-life

http://www.slideshare.net/LeaderShop/manager-of-managers-time-of-your-life

http://www.slideshare.net/LeaderShop/c-suite-time-of-your-life




Part 1: Service Quality

& Vendor Management


& Employee Satisfaction

Strategic Planning

& Equitable Cost Allocation

Perfect Parings Series


Part 2: You are

here here

Part 3:

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-service-quality-vendor-management

http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

http://www.slideshare.net/LeaderShop/perfect-pairings-performance-management-employee-satisfaction

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning

http://www.slideshare.net/LeaderShop/perfect-pairings-for-managers-equitable-cost-allocation-strategic-planning


Thank you for visiting One Stop LeaderShop.

www.onestopleadershop.com
