perfect manners; the rise of a polite society

Perfect Manners; The Rise Of A Polite Society !

Perfect Manners; The Rise Of A Polite Society

About Perfect Manners

Afua Obeng

Certified International

Etiquette Consultant

0277110110

Training Essentials

Time Study time: 5 hours


Why are you here?

o Professionalism

oCode of Ethics

oNetworking

oPersonal Branding


Why this training?

o To appreciate Ethical behaviour and its importance in the business world.

o To Understand corporate/business conduct and responsibilities.


Why this training?

o To recognize and identify ethical challenges and how to manage them.

o To review and adapt one’s own personal framework for making ethical decisions.


Why this training?

o To recognize the importance of Networking as Entrepreneurs.

o To recognize the importance and impact of Personal Branding.


Welcome To


Entrepreneurship

Who is an Entrepreneur? o An Entrepreneur is a person who identifies

an opportunity, starts and makes it into a plan, arranges resources, and puts the plan into action.

o (It is ) often toward the setting up of an enterprise in response to the opportunities identified.


“The Rules of the

Road”


To save lives and

prevent injury,

what are some

rules of the road?


Professionalism

Professionalism is the conduct, behavior and attitude of someone in a work or business environment.

o A person does not have to work in a specific profession to demonstrate the important qualities and characteristics of a professional.


Professionalism

o It is the competence or skill expected of a professional.

o The practicing of an activity of elements of professionalism make a person successful in his/her field.


Professionalism

o Professionalism is a set of values that affects the way you dress, speak, behave, and make decisions in all situations related to your work as an Entrepreneur.


Professionalism

An Entrepreneur is a person who identifies an opportunity, starts and makes it into a plan, arranges resources, and puts the plan into action often toward the setting up of an enterprise in response to the opportunities identified.


Professionalism

How does professionalism

work in the entrepreneurial space?


Professionalism

As an entrepreneur, do you always have to be professional?

Yes, acting professionally at all times can seem daunting, but the truth is that choosing otherwise will only serve to benefit your competitor who does.


Professionalism

Pause and Reflect

o Take stock of how you dress, communicate (talk/write), move, and behave.

o Do all of these reflect how you want you and your business to be perceived?


Professionalism

Why is Professionalism important to

the Entrepreneur?

o Long-term success of the business.

o Increases respect.

o Flourishes business reputation.


Professionalism

Why is Professionalism important to the

Entrepreneur?

o Minimises conflict.

o Establishes Appropriate Boundaries

o Encourages personal improvement


Professionalism

Why is Professionalism important to the

Entrepreneur?

o Promotes and maintains accountability

o Ownership


Professionalism

Are all entrepreneurs professionals?

o It is easy to call yourself an Entrepreneur but can you call yourself a professional?

o Let us take stock.


Professionalism

What characteristics or qualities do we look for in a professional entrepreneur?

o Professional Entrepreneurs keep their word.

o They Respect their own time.


Professionalism


o They remain calm under pressure.

o Professional Entrepreneurs own up to their mistakes.


Professionalism


o Professional Entrepreneurs value their reputation.

o They dress for success.


Professionalism


o Professional Entrepreneurs are experts in their field.

o They are structured and organized.


Did You Know…?

Personal professional reputation is

crucial to success.


Did You Know…?

Becoming a professional is not a

destination; it is a way of life.


Professionalism

Traits of personal professionalismHow do we improve our own performance?

o Character.

o Attitude.

o Engagement.


Professionalism

Traits of personal professionalism

o Competency in vocational skill.

o Image.

o Continuous improvement.


Personal Professionalism

Character It is the mental and moral qualities distinctive to an individual.

o Integrityo Honestyo Forthrightnesso Responsibility



Character

o Truthfulnesso Diligenceo Mentoringo Ethics



Attitude

A manner, disposition, feeling, position etc. with regard to a person or thing; tendency or orientation especially of the mind.

o Service Mentality

o Initiative



Attitude

o Determination

o Team Player

o Responsibility



Engagement

A job or period of Employment as a Performer

o Performance

o Improvement



Engagement

o Participation

o Partnership

o Volunteering

o Feedback



Competency in vocational skill

It is the capability to apply or use a set of related knowledge, skills and abilities required to successfully perform ‘critical work functions’ or tasks in a defined work setting.



Competency in Vocational Skill

o Skill.o Expertise.o Training.o Performance.o Personal Effectiveness.o Good Communication.



Image

The general impression that a person, an organization or product presents to the public.

o Etiquette

o Maturity



Image

o Discretion o Respecto Loyaltyo Excellence



Continuous Improvement

To empower someone to solve problems that bugs them and gradually improve the efficiency of their work processes.

o Culture

o Education



Continuous Improvement

o Resiliency

o Debriefing

o Management

CODE OF ETHICS

Sound business ethics!


Code of Ethics

oEthics is a set of moral principles. It is the set of rules or principles that an organization or person follows.

oBusiness ethics refers to a code of conduct that businesses are expected to follow while doing business.


Code of Ethics

oBusiness ethics are the moral principles that act as guidelines for the way a business conducts itself and its transactions.

o It is a practice that determines what is right, wrong, and appropriate at the workplace.


Code of Ethics

oBusiness ethics is often guided by laws, and keep companies and individuals from engaging in illegal activity such as insider trading, discrimination and bribery.


Code of Ethics

Purpose

• The purpose of business ethics is to ensure a consistent moral attitude within the company, from executive-level management to new hires. It helps to ensure everyone is treated with respect, fairness and honesty.


Code of Ethics

Why is business ethics important at the workplace?

• There are tangible and intangible benefits to maintaining ethical practices in your business, including:


Code of Ethics

Why is business ethics important at the workplace?

o Improved profitabilityo Improved employee retention.o Stronger collaboration.

oMore effective leadership.o Increased professional valueo Improved Customer loyalty


Code of Ethics

oThere are many examples of ways you can have an ethical work environment, including:


Code of Ethics

Examples of business ethics in the workplace:

oReport conflict of interest.

o Take care of company property.

o Lawfulness.

oUse discretion with sensitive information.


Code of Ethics


oPractice integrity.

oKeep a high attendance.

oRespect co-workers and other office personnel.

o Follow the dress code.


Code of Ethics


oDiscuss issues with management.

oWorkplace Diversity.

oSeek further ethics training.


Code of Ethics

o Ethical Entrepreneurship is the journey of intentionally creating a constructive organizational culture.

oA positive culture affects an organizations viability and success as well as the overall society.


Code of Ethics

o Ethical Entrepreneurship explicitly sets out to intentionally design the Organization-Cultural fit.


Code of Ethics

What Are the Types of Business Ethics?

oBusiness ethics is incredibly diverse, but many concepts can be divided into a few basic principles.

o Every business should strive to follow these guidelines in the pursuit of success.


Code of Ethics


oHonesty.

o Integrity.

oPromise-Keeping & Trustworthiness.

o Loyalty.


Code of Ethics


o Fairness.

oConcern for Others.

oRespect for Others.

o Law Abiding.

oConfidentiality.


Code of Ethics

Examples of Ethical Behavior in the Workplace

oHow do these principles/ideas apply to day-to-day business operations.

oHere are some examples of how ethical behaviors can be practically applied.


Code of Ethics


oPutting Customer Needs First.

oBeing Transparent.

oPrioritizing Workplace Diversity.


Code of Ethics


oRespecting Customer Information.

oProviding Resources for Reporting Unethical Behavior.


Code of Ethics

Examples of Unethical Behavior in the Workplace

o Taking Sides in an Employee Argument.

o Lying.

oMisusing Company Time.

o Ignoring Conflicts of Interest.


Code of Ethics

Reasons for Observing Business Ethics

o Survival of the Business Unit.

oGrowth of Business Unit.

o Earning Goodwill.Perfect Manners; The Rise Of A Polite Society

Code of Ethics

Reasons for Observing Business Ethics

o Improving the Confidence.

oMaintaining Inter-Relationships.

oSolving Social Problems.Perfect Manners; The Rise Of A Polite Society

Code of Ethics

Consequences of not being ethical

oYou may lose your business, reputation, and respect.

oThe organization may lose their credibility.

oYou can lose valuable time and money.


Code of Ethics


oPeople may bad-mouth your business.

oCustomers abandoning sales with you.

oGeneral morale and productivity may decline.


Code of Ethics

Consequences of not being ethicaloCustomers may not hold respect for you

any more.

oBehavior can result in significant fines.

oCan lead to severe legal issues that result in loss of time, other penalties.


Code of Ethics


oDamage to Company Credibility

A businesses may survive public knowledge of a lack of ethics but it takes a lot of time and money to restore its image and consumer confidence.


Code of Ethics

Action

o Establish a culture that clearly defines behavior that is acceptable and unacceptable.

o Include issues of ethics in all training programmes.


Code of Ethics

Action

oGuide employees on how to deal with ethical dilemmas.

o Establish a culture that clearly defines behavior that is acceptable and unacceptable.


Code of Ethics

Action

oPrepare guidelines on how employees should deal with all stakeholders.

oDevelop code of ethics and code of conduct.


Code of Ethics

PERSONAL VALUES

Personal values are principles or standards of behavior; one’s judgement of what is important in life.


PERSONAL VALUES

Personal values that an entrepreneur needs:

oHonesty

oPassion

oDetermination

oConfidence


PERSONAL VALUES

No one likes to do business with people that are:

oRude

oArrogant

o Selfish

oDismissive

o Egoistic


PERSONAL VALUES

oAny business venture is a reflection of the entrepreneur's personal values, attitudes, and beliefs.

o If you are working on having a great personality, it is certainly going to help your business to thrive.


PERSONAL VALUES

oProfessional values guide an entrepreneur towards being a great team leader.

o It is important that employees are provided with opportunities to grow and to have the support to also fulfill their personal and social responsibilities towards their families and friends.


PROFESSIONAL VALUES

Examples of Professional values

oAccountability

o Leadership skill

o Integrity


PROFESSIONAL VALUES

Examples of Professional values

o Team work

oPersonal Attitude

o Self – motivation

oResponsibilityPerfect Manners; The Rise Of A Polite Society

PROFESSIONAL VALUES

Social values

oAs a successful entrepreneur you must also adhere to social values and give back to or shape society.

oAn Entrepreneur who looks beyond business life possess great social values. As their business develops, it creates value for society as a whole.


SOCIAL VALUES

Ways of creating a high social value through your business as an entrepreneur

oCreate products or services that benefit society and provide solutions to problems that otherwise cannot be solved.


SOCIAL VALUES


o Invest more money into corporate social responsibility (CSR) by supporting a social cause that one believes in.


SOCIAL VALUES


oDoing a great service to society in whatever way possible will most certainly have ripple effects on one’s reputation.


SOCIAL VALUES


oWhen the business is portrayed as responsible by looking towards the needs of society it is easier to get everyone’s attention, new potential customers and a positive image and brand. The result? Success!


SOCIAL VALUES

o A combination of all these three values lead to business growth.


VALUES

o Entrepreneurship is a lot more than money-making.

o It is also about sustainability.

oAs long as you keep your personal, professional, and social values balanced, you will continue to grow your business.


VALUES

o The more actively you work on improving all three aspects together, the quicker the results will be evident.


VALUES

oPersonal values support us in being great entrepreneurs.

oProfessional values guide the way towards our business being reputable.


VALUES

o Social values lead towards the society perceiving the business as socially acceptable.

By internalizing all three values any business will become reputable and profitable as well.


VALUES

REGULATORY ETHICS

Regulatory ethics is a body of law and practical political philosophy that governs the conduct of civil servants and the members of regulatory agencies.


Regulatory Ethics

• In a broad sense, regulation is any attempt by government to modify the behavior of businesses.

• Most typically it refers to formal rules created by government bodies under the authority of legislation.


Regulatory Compliance

An Entrepreneur must adhere to the following:

o Ensure that all activities are conducted in compliance with the laws and regulations of the authorities under which we operate.

oUnderstand government regulations and industry standards and good industry guidelines.



o Ensure that all products are safe.

oProvide accurate and complete information.

oAvoid omission of information or creating a false impression.



o Seek advice from the Regulatory Body when uncertain.

oRespect the letter and spirit of laws and regulations.



oAvoid conflict where possible and find creative ways to resolve conflict quickly.

oBe patient and forgiving when others make mistakes and work to prevent mistakes from recurring rather than assigning blame.



What are your government Regulations?


Regulatory Ethics

What are the rules in

your industry?


Regulatory Ethics

Regulatory Bodies in Ghana

oRegistrar General’s Department(RGD)

o Social Security and National Insurance Trust (SSNIT)

oBank of Ghana


Regulatory Ethics

Regulatory Bodies in Ghanao International Organization for Standardization

(ISO).

oGhana Standards Authority (GSA) is the national standards body that promotes standardisation for the improvement of quality of goods, services and sound management practices in industries and public institutions in Ghana.


Regulatory Ethics


o The Food and Drugs Authority (FDA).

o It is the National Regulatory Authority mandated by the public Health Act, 2012 (Act 851) to regulate food, drugs, food supplements, herbal and homeopathic medicines, veterinary medicines, cosmetics, medical devices, household, etc.


Regulatory Ethics


o Ghana Investment Promotion Center (GIPC).

oGhana Immigration Service (GIS).

o Ghana Revenue Authority(GRA).


Regulatory Ethics


o National Commission on Culture.

o Environmental Protection Agency (EPA).o Etc.


Regulatory Ethics

Differences between Ethics and Regulations

oRegulations are legal standards that are set forth in governmental laws.

o Ethical standards are based on the human principles of right and wrong.


Regulatory Ethics

Differences between Ethics and Regulations

o The differences between them are Legalstandards are based on written law.

o Ethical standards are based on human rights and wrongs.


Regulatory Ethics

Differences between Rules and Regulations

oRules can be described as the guidelines or instructions of doing something correctly.

o These are the principles that govern the conduct or behavior of a person in an organization or country.


Regulatory Ethics

Differences between Rules and Regulations

oRegulations refer to the directives or statute enforced by law, in a particular country.


Regulatory Ethics

Food for Thought.

o Are you compromising your

values?


Code of Ethics

oYour INTEGRITY is

your passport!


Code of Ethics

Avoid situations, that

put your INTEGRITY

at risk.


Code of Ethics

Professional Interactions and

Professionalism


Business Etiquette

“Attitude is a little

thing that makes a

big difference ”…Winston Churchill …

CONSIDERATIONS


Manners in Public PlacesBusiness Etiquette

Professional interactions

oPunctuality.

oRespect yourself and those around you.

oDress appropriately and be well-groomed.

oRefrain from offensive language.

oRefrain from Talking loudly and shouting across.


Business Etiquette

oNo whistling.

oBe on time to meetings & gatherings.

oRespect deadlines.

oDo not gossip. Respect the privacy of others.

oDo not share too much about your personal issues at home.

o Stay focused.Perfect Manners; The Rise Of A Polite Society

Business Etiquette

Do not get distracted by personal social media and mobile phones at meetings.

Greet people warmly and with eye contact.

Knock at closed doors.


Business Etiquette

NETWORKING

Networking

This is an action or process of interacting with others to exchange information and develop professional or social contacts.


Networking

Always remember to make a positive first impression.


Networking

Importance of Networking

oHigh Visibility (Noticeable).

o Support from high profile individuals.

oGrowth in Self-confidence.

oDevelop long lasting relationships.

o Extra resources library.


Networking

Types of Networking

oOnline/Social Media

oProfessional Associations.

oCommunity Service Clubs

oCasual Contact.


Networking

Personal Brand and Image

People see you

before they can hear

you..!


Did You Know…?


First Impressions…

Good Hygiene

Awareness

Confidence

Clear Speech

Professional

body

languageFriendliness

Appropriate

grooming


Grooming

GOOD PERSONAL HYGIENE


Did You Know…?

GOOD HYGIENE AND APPROPRIATE GROOMING

o Attire

o Jewellery

o Hair

o Nails

o Mouth

o Body

o Shoes

Do you have the

personal brand that

you want as an

Entrepreneur? Perfect Manners; The Rise Of A Polite Society

Personal Brand & Image

What can you do to

make it better?



oBegin your journey towards polishing yourself professionally.

oDeliberately brand yourself to win.

oManage emotions – yours and others to achieve your objectives.



State your Brand Promise or slogan that will contribute to the achievement of you STANDING OUT as an Entrepreneur!




“It is better to know good manners, whenever I need

them, rather than need good manners and not

know them”…A Great Mind…


Acknowledgements

- National Business Aviation Association- Forbes- Business Chron


For Those Mandated to participate in the In Person Sessions

What to Expect...

1. Group work & Discussions based on this and other presentations.

2. Additional Assignment.

3. Additional Presentations.

4. Guest Speakers.

5. Group Presentations from participants.

6. Networking Opportunities.

Thank YouPerfect Manners; The Rise Of A Polite Society

perfect manners; the rise of a polite society

Documents