pepsi beverages & motorola: a history of partnership april 11, 2011 tom campbell | global...
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Pepsi Beverages & Motorola: A HISTORY OF PARTNERSHIP
Pepsi Beverages & Motorola: A HISTORY OF PARTNERSHIP
APRIL 11, 2011APRIL 11, 2011
Tom Campbell | Global Account ExecutiveMotorola SolutionsTom Campbell | Global Account ExecutiveMotorola Solutions
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Motorola Solutions, Inc. At-A-Glance
CEO/President: Greg Brown
Corporate HQ: Schaumburg, IL
Global Presence;Founded in 1928
Intellectual Property Portfolio:Over 10,000 patents
Employees:Over 32,000 in 65 countriesSales in 100 countries
Traded on the NYSES&P 500 componentDOW Sustainability Index
Ticker Symbol: MSIRevenue
$19.28b
Market Cap$14.9b
Operating Income$789m
Net Income$633m
Total Assets$25.57b
Total Equity$10.98b
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Global Customer Portfolio
Full end-end Motorola deployment•MotoWLAN
•Mobile Computer•Mobility Wireless Security
The only IT vendor not 2nd sourced7.2b unique purchasing tranx per year
Full end-end Motorola deploymentSupporting over 2,500 facilities
Ground/Air/Freight HubsOver 8.5m shipments per day
25+ Year relationship –Custom DIADFull end-end Motorola deployment109,000 Moto Diads in use today
15.6M packages per day
3rd Generation end-end customerVoice over WLAN on 100k MC70Stock 40-50,000 items per storeCustomer Satisfaction program
OverviewHistorical Relationship
- How we got here
Account Coverage
- How we work today
Product Development
- How we collaborate
Services Engagement
- How we keep it running
PBC – Mot TodayMC7000
• Over 26,000 devices deployed across PBC enterprise:• Express Delivery• PPS Pre-Sell• MEM Move• VendMAX
MC9000• Over 3,000 devices deployed across
• Lot Trace LTTS• ICS Inventory Count• WMS iTi VC5090 in Pilot in Tampa RP
• 5,000+ other devices deployed across Mexico• 4,000+ other devices deployed across Europe
•InforEAM•ePAD•Fleet Focus
Historical Relationship2000 Apollo
• Developed Custom Terminal for PBG- Deployed to over 10,000 users in US & Canada- Staged, Kitted, Configured by Symbol- Discontinued in 2006- Refurbished 4,000 units for redeployment to Mexico
2002 Gemini• Deployed over 5,000 Pre-Sell Devices to US & Canada
- Staged, Kitted, Configured by Symbol- Managing End of Lifecycle program - Discontinued in 2005, transitioned to MC9090
Historical Relationship2005 ILA/LTTS/ICS
• Deployed first Mobile Data Capture devices to PBG factory floor- Deployed over 3,000 terminals - Staged, Kitted, Configured by Symbol
2007 Delivery
• Deployed over 8,000 devices for Delivery upgrade• Staged, Kitted, Configured by Symbol (Symbol acquired in Q1 ‘07)
2007 ePad• Deployed over 3,000 devices to US & Canada• Staged, Kitted, Configured by Motorola
Historical Relationship2008 Pre-Sell
• Deployed over 4,000 devices for Pre-Sell upgrade• Staged, Kitted, Configured by Motorola
2009 WMS/iTi/LTTS
• Deployed Pilot locations for Red Prairie WMS project
2010 PAS Integration
• ILA/LTTS/ICS deployments
• On-Boarding of PAS assets to PBC processes
Today we have over 35,000 Motorola Mobile Computers deployed across the PepsiCo Enterprise
Account CoverageSenior Level Executive Sponsorship
• Supporting all account initiatives
Dedicated Global Account Team • Consistent communication Globally
Dedicated Sr. Technical Architect• Product to Process Expert
Dedicated Services Account Team• Directs all facets of Pre & Post Deployment Services
Dedicated Customer Service Advocates• Drives all post-deployment process
Dedicated Tier 2 Technical Support• Technical liaison with Product Engineering
Vertical Market Principal• Assist with Solution design, field user assessment, business case
analysis as needed
Account CoverageAccount Cadence
• Customer Scorecard Initiative • Monthly reviews
• Weekly Technical meetings• Open Technical Discussion
• Bi-Annual Executive Briefings • Technical and Strategic Account Review
• Daily/Weekly/Monthly/Quarterly Services Meetings• Review of TAT, SLA, CSAT
• Quarterly Meetings with Product Strategy Team• 12-18 Month Short Term View• 3- 5 Year Horizon View
• As needed the team has been onsite to address issues in new or existing projects, solicit user input, ride alongs and solution design
Product DevelopmentInvolved in all Phases of Product Design & Development
• Birth of Concept• Market Validation• Human Factors (ID)• Features Definition• Quality Lab Testing • Alpha Programs: Field IT Trials and Validation• Beta Programs: Field User Trials and Forum Participation• Result = influenced architecture components for MC70
Access to Motorola Solution’s Lab• Application validation on released and unreleased HW• Validation that 3rd party vendor components work
- i.e. Printers, Voice solutions, GPS peripherals, SD cards
Services Engagement Global Master Service Agreement
• Terms & Conditions agreed to
Custom Service Level Agreements • Length and Level
Custom Ordering Process• Bundled Ordering
Repair Depots Manage • Device Spare pool, Image/OS Configuration, Testing and Loading
Battery Management Program• Test & Replace
Custom Billing on all Service Contracts • Frequency and Pro-Forma
Manage End of Sale Lifecycle Program• Replace & Destroy• Green Initiatives for Disposal
• Two Global Market leaders• Mutually beneficial relationship• Established processes and programs• World-Class Service and Support • Collaboration on Future Solutions• Cultures that revolve around innovation
Motorola National Medal of
Technology1999 & 2004
Summary
PepsiCo 2011 Partner of the Year -
Sustainability
PatentsPepsiCo over 1,500
Motorola over 10,000
Pepsi Beverages 2010 Supply Chain Innovation Award
THANK YOU…