pepe 2008 keynote alex wilson
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Alex WilsonGroup HR Director
BT as a learning organisation
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• One of the world’s leading providers of communications solutions and services
• Principal activities include networked IT services; local, national and international telecommunications services; higher-value broadband and internet products and services and converged fixed/mobile products and services
• Annual turnover of about £20.2 billion
• A FTSE 20 company
• Over 100,000 employees
• Operating in 170 countries.
Principal Lines of Business
- BT Retail
- BT Wholesale
- BT Global Services
- BT Operate
- BT Design
- Openreach
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CustomersShareholders
BT people
Learning at the heart of BT
BT People Strategy
• NetworkedIT services
• Broadband
• Mobility
21st Century Network
Long term Partnership with our customers
... and consistent delivery
Defend Traditional
Grow new wave
• Improved service
• Price innovation
• Reduce costs / improve margin
• Aggressive &
creative marketing
Learning at the heart of
BT
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Learning strategy annual life cycle
2007/8 spend
£120 million
Business Agenda
• Define required skills/capabilities
Learning Plan• Closing skills gap
• Agreed with CEOs
Deliver the Plan• Learning Council
Delivery Model• Strategic partner• PSL• In-house
Learning Management
System
Tracking
• ROI and business value reported to Operating Committee
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Delivering world class skills in BT- the ‘skills escalator’
Potential (currently untapped) funded learning programmes.
Current apprenticeship programmes are limited to ‘advanced’ and ‘higher’, delivering Level 3 and Level 4 qualifications respectively. Potential to develop this model to other areas of learning e.g. finance, and other parts of BT.
Progression from foundation degree to honours degree is not subject to additional funding. Higher apprentices may provide a compelling alternative to graduates.
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Talent feed
Graduates
MBAs
Direct hiresInternal promotions
Apprentices
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Entry to the BT talent pool
Ability• Exceptional results
• Broad range of exceptional capabilities.
Engagement• Commitment to BT
and its goals
• Demonstrates allegiance to the BT Values
• True ‘One BT’ behaviour
• Self-less support to others.
Thought Agility• Learns rapidly
from new experiences
• Sound judgement in unfamiliar situations
• Comfort with ambiguity.
Ambition• Tenacity and drive
• Drives own career
forward
• Seizes opportunitiesto develop
• Influences others.
Current performance Future potential
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BT’s talent pool structure
Potential Leadership Team Successors (PLTS)Regarded as having the capability to undertake a LoB or functional leadership team role within five years.
Emerging Talent (ET)Our ones to watch. Individuals showing exceptional potential who may reach very senior positions given cross-functional exposure, support and coaching.
Rapid Higher Potential (RHP)Individuals showing such outstanding capabilities and potential that we confidently expect them to be performing an executive level role (if not already doing so) and to be ready for PLTS within 2 years.
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BT’s talent deal
• A formal annual career development review
• Events and access to senior executives to build individual knowledge, visibility and networks
• Developmental career moves
• Creating and delivering a development plan which could include:
- Access to executive leadership development programmes
- Job-specific development
- Mentoring from a senior manager
- Executive coaching.
We openly communicate talent pool membership and what it means:
• Continued exceptional performance, achievement of objectives, evidence of commitment to One BT and BT values
• Provision of information - CV, Development and Performance Review, profile
• Event/programme attendance
• Talent networking - develop relationships
• Contribute to acquisition and development of other talent
• Accountability for development - action planning.
We openly communicate talent pool membership and what it means:
BT’scommitment
Individual’scommitment
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Brand proposition
Leadership capabilities aligned to BT’s values
Leadership capabilities
Trustworthy• We do what we
say we will
Helpful• We work as
one team
Inspiring• We create new
possibilities
Straightforward• We make things
clear
Heart• We believe in
what we do
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Example - linking company goals and behaviours
Goal: Simplify and speed up the way we work
Key capability: Helpful- We work as one team for customer success.
What this means…- Working across boundaries to achieve the best outcome for BT and its customers - Working with a shared sense of purpose and understanding about what needs to be done- Being willing to sacrifice one’s own interests for the good of BT’s customers.
Essential behaviours…- Fosters collaboration and tackles poor cross-business team working- Creates a culture of constructive challenge- Builds alignment across the organisation to a common purpose.
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Pan-BT global leadership pathway
In-role - consistent set of programmes for all leaders to build a common language
Transition - development to
support leaders at key moments of career change
Professional paths - will develop leaders on different paths, ‘thought leadership’, ‘technical leadership’, as well as ‘business leadership’
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Questions?Ideas?
Challenge?Validation?
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