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PEOPLE MANAGEMENT SKILLS PROGRAM – COURSEWORK GUIDE 1
PEOPLE MANAGEMENT SKILLS PROGRAM – COURSEWORK GUIDE 2
Versions
# Date Description
1.6 September 2016 Cohort 9 October 2016
1.7 April 2017 Cohort 10 May 2017
1.8 September 2017 Cohort 11 October 2017
1.9 April 2018 Cohort 12 May 2018
2.0 January 2019 Modified for Paper-lite
Acknowledgments
Produced by: Health Education and Training Institute (HETI).
HETI takes this opportunity to acknowledge the strong collaboration with Local Health Districts, Specialty
Health Networks, the NSW Ministry of Health, NSW Health Pillars and other public health organisations.
HETI greatly values the partnerships and expertise, without which the successful development of this
resource would not have been possible.
Copyright and contact details
Locked Bag 5022, Gladesville, NSW, 1675
www.heti.nsw.gov.au
© 2016 HETI (Health Education and Training Institute) NSW, Australia
All rights reserved. This work is copyright. Apart from any use as permitted under the Copyright Act 1968.
This program is covered by NSW Health’s Disclaimer Policy.
To view this policy, please visit www.health.nsw.gov.au/pages/disclaimer.aspx
TRIM DOC18/11816
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Contents SECTION 1: OVERVIEW 4
HEALTH EDUCATION AND TRAINING INSTITUTE (HETI) 4 MANAGEMENT DEVELOPMENT TEAM 4
SECTION 2: PMSP BLENDED COURSE COMPONENTS 7
OUTLINE 7 ONLINE LEARNING 7 MY HEALTH LEARNING 7 FACE-TO-FACE WORKSHOP 7 THE WORKPLACE ACTION PLAN 7 PREPARE AND PLAN 8 FINALISE AND IMPLEMENT 8 FINAL REPORT 8 PRESENTATION 9 FINAL HALF-DAY WORKSHOP 9 SURVEY 9 CONSENT 9 CERTIFICATE OF COMPLETION 9 COURSE SUPPORT 10
APPENDIX A: LEARNING PATHWAY ACCESS AND FILE UPLOAD 11
APPENDIX B: FINAL REPORT TEMPLATE 15
REPORT TITLE 15 EXECUTIVE SUMMARY 15 REPORT BODY 15 CORE PEOPLE MANAGEMENT SKILLS 16 WORKPLACE CULTURE/TEAM FUNCTIONS 16 CONTINUOUS IMPROVEMENT 17 VERIFICATION OF WORKPLACE IMPLEMENTATION 17
APPENDIX C: FINAL REPORT EXAMPLES 18
APPENDIX D: FAQS FOR PARTICIPANTS 42
1. COURSE REGISTRATION AND WORKSHOP ATTENDANCE 42 2. ONLINE MODULES AND QUIZ QUERIES 42 3. SURVEY AND VALIDATION KEYS 42 4. OTHER MY HEALTH LEARNING TECHNICAL ISSUES 43 5. FINAL REPORT AND PRESENTATION 43 6. EXTENSION REQUEST AND COURSEWORK SUPPORT 44 7. OTHER RESOURCES 44
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SECTION 1: OVERVIEW
HEALTH EDUCATION AND TRAINING INSTITUTE (HETI) The Health Education and Training Institute (HETI) supports education and training for excellent health care across NSW Health. HETI works to ensure that world-class education and training resources are available to support the full range of roles across the public health system including patient care, administration and support services.
HETI’s mission is to improve the health of NSW and the working lives of NSW Health staff through education and training.
MANAGEMENT DEVELOPMENT TEAM HETI’s Management Development Team is responsible for a diverse range of initiatives. The unit works collaboratively with a broad range of stakeholders to develop and deliver state-wide strategic education opportunities to enhance the flexibility and innovation of existing and future health managers, in order to meet the current and emerging needs of NSW Health.
The Team is responsible for the following programs:
People Management Skills Program (PMSP) A course for current and aspiring clinical and non-clinical managers across NSW Health.
• Develop the skills that build effective people management.
• Create working environments that enhance patient care.
• Engage with highly-skilled facilitators.
• Learn in a supportive group environment.
• Six-month blended learning course, comprising: - Initial two-day interactive workshop. - Self-paced e-learning. - Workplace implementation project as agreed with your line-manager. - Final workshop, presentation and reflective discussions.
CORE Chat – Our Values in Action This half day workshop is designed to build a positive team culture by enacting the NSW Health CORE Values. • Discover what CORE values look like in action and benefit from a greater understanding of team
dynamics.
• Develop your skills in giving and receiving feedback using quality communication techniques.
• Practice using tools that lead to mutually acceptable and solution focused conversations.
• Engage with highly skilled facilitators with extensive experience.
• Learn in locally conducted, supportive group environments.
CORE Chat - For Managers This half day workshop builds on the knowledge and skills gained through the CORE Chat: Our Values in Action workshop. • Define your role in leading cultural change and building a positive team culture.
• Gain practical ideas to enable the successful implementation of the CORE values in your workplace.
• A great opportunity to interact with other managers and team leaders and discuss the challenges and opportunities of change management.
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• Engage with highly-skilled facilitators with extensive health and psychology experience.
• Learn at your convenience in locally-conducted, supportive group environments.
Strategic Time Management Feel more empowered in how you spend your time at work. The Management Solution Series: Strategic Time Management course is a four-hour face-to-face workshop for NSW Health managers. Develop strategies to:
• Increase awareness of current time usage.
• Clarify objectives and prioritise tasks.
• Manage procrastination and common ‘time-wasters’.
• Carefully schedule time.
• Utilise resources for greater workplace efficiency.
• Understand the importance of self-care and personal wellbeing to effectively manage priorities and responsibilities.
Purposeful Meetings The Management Solutions: Purposeful Meetings course is a one-day workshop that equips NSW Health managers with the knowledge and skills to facilitate effective and successful meetings. The course assists you to: • Assess if a meeting is required.
• Understand different styles of meetings.
• Plan and prepare a well-run meeting, including advice on agendas, minutes, and protocols.
• Identify the functions of an effective meeting.
• Manage behaviours and challenging participants. Through facilitated activities, the Purposeful Meetings course provides you with the skills to ensure your meetings reach their potential by creating a respectful and open environment for collaboration within specific timeframes and a set structure.
Positively Resolving Workplace Conflict The Management Solution Series: Positively Resolving Workplace Conflict is a one-day workshop that will help shift your beliefs around conflict. Gain positive skills and strategies to grow collaboration and respect within your team. The course will assist you to: • Appreciate the importance of mindset in facilitating a collaborative approach to constructively
resolving conflict.
• Understand why workplace conflict arises.
• Approach workplace conflict as a positive and creative experience in managing team relationships.
• Develop a toolkit of practical strategies to implement in your workplace.
• Create a conflict-resilient workplace culture. Positively Resolving Workplace Conflict will empower you to create a respectful and open workplace
Emotional Intelligence In Practice This active one day workshop allows you to grow your capabilities to effectively communicate, accurately perceive emotions and use emotional intelligence to grow your people management skills.
Growth mindset principles and mindfulness strategies are utilised to increase your ability to identify the impact of own emotions on others and model emotionally intelligent behaviours. You will receive a
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leader/manager profile analysis tool which is used to reflect on your management style. The tool is applied throughout the workshop to explore how your emotional intelligence can continually be developed. The tool will also help you consider the ways your colleagues approach work and provide suggestions to collaboratively meet the demands of different projects across the organisation.
Financial Management Essentials (FME) • Make an impact when contributing to budget development discussions.
• Develop the knowledge and skills you need to interpret financial information and effectively manage budgets and resources.
• Gain knowledge and practical experience that can be applied in your workplace.
• Engage with highly skilled facilitators with extensive health and financial experience.
• Two-day face-to-face workshop in locally conducted, supportive group environments.
• Four online modules that can be completed at your own pace.
Managing Health Resources: A Foundation • Managing Health Resources: A Foundation is a four-hour workshop conducted locally in supportive
group environments.
• A great opportunity for individuals who make resourcing decisions to gain a basic understanding of financial reports and terminology.
• Equips you with the skills and knowledge to develop financial integrity and accountability.
• Flexible to suit the needs of individual organisations.
Effective Business Case Design This one-day workshop equips experienced managers with the skills, knowledge and approaches required to design an effective business case in the NSW Health context. • Accurately identify your business issue and identify options for change.
• Analyse each option and its feasibility to support positive change.
• Understand the impact of your proposed change on the organisation and the wider health system, ensuring strategic alignment.
• Understand your stakeholders – learn how to analyse, communicate and collaborate with them.
• Learn how to identify costs and benefits.
• Complete a risk analysis.
• Gain insight into the perspective of the business case evaluator.
For more information on professional development opportunities, please visit the HETI website www.heti.nsw.gov.au.
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SECTION 2: PMSP BLENDED COURSE COMPONENTS
OUTLINE The following information outlines the PMSP program and its various components. If you have any questions that are not specifically covered by this guide you will find an excellent set of FAQs in Appendix D: FAQs for Participants.
ONLINE LEARNING The e-learning component of the blended course comprises of six online eLearning modules.
The online modules and quizzes present a range of information and provide you with strategies and techniques for implementing your workplace action plan. During each module you will apply these skills through activities which reinforce your learning and prepare you to finalise your workplace action plan for submission.
Each module provides links to additional resources to support your development. All of the above online modules are resources which you can access any time during the course through My Health Learning.
These resources are continuously improved and added to over time.
Technical support with online learning modules can be accessed by contacting the HETI Management Development team.
P: (02) 9844 6136
MY HEALTH LEARNING The components of the People Management Skills Program – blended course can be accessed through the “My Learning Pathways” drop down option on My Health Learning. For further instructions please
review Appendix A: Learning pathway access and file upload.
FACE-TO-FACE WORKSHOP During the two-day face-to-face workshop you will participate in relevant hands-on activities; engage in collaborative discussions regarding people management, and further explore your proposed workplace action plan.
THE WORKPLACE ACTION PLAN A workplace action plan is a set of steps or activities to achieve a workplace goal. This goal should address an area that you have identified that needs improvement in your organisation, team or in an individual’s performance. There should be a clear and strong link to the People Management Skills covered in this course. Please note: some organisations provide a list of allowable workplace action plan themes to ensure workplace needs are met. If applicable these will be provided at the first workshop.
Below are examples of areas that past participants have focused on which may assist you in developing your workplace action plan: • Team culture change
- Developing an idea-sharing and collaborative culture- Facilitating agreement on individual team member responsibility and expected behaviour for improved
relationships and outcomes- Developing more cohesive teams and enabling opportunities to foster a caring workplace
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- Establishing a team vision that strengthens the team’s sense of purpose and improves patient careand outcomes
• Education or training- Enhancing the use of TRIM through education specific to individual team members learning styles- Developing an educational support system for staff in response to an identified need- Increasing team capacity and contributing to team professional development through cross training
• Implementing processes for improvements- Implementing and improving discharge processes for increased productivity and patient care- Developing and implementing a feedback and continuous improvement process for internal and
external stakeholders- Facilitating the development of document management structures and processes using a
collaborative team approach and reaching consensus• Implementing systems
- Developing and implementing a system for formal clinical review of all critical points of care- Implementing a revised peer review system to ensure unbiased peer review
• Improving communication- Improving communication during clinical handover- Introducing a communication forum for staff to enable collaborative and innovative thinking in the
workplace- Facilitating agreement on effective clinical communication principles and developing flyers to be
placed in the workplace- Reducing staff conflict through regular team meetings and increased opportunities for cross team
communication.
PREPARE AND PLAN The key learnings from the online modules and face-to-face workshops, in addition to the points outlined below, will assist you in planning your workplace action plan.
• Consider the scope of an action plan that will aim to improve your people management skills in yourworkplace and at the same time improve the functioning and outcomes of your team.
• Consider the nature of changes that you would like to implement that will benefit your team and alsostrengthen the strategic and operational plans of your particular workplace.
• Discuss and agree with your line manager about the identified changes that you want to implementwithin your team.
FINALISE AND IMPLEMENT • Increase awareness by communicating the proposal and plan for change with relevant team
members
• Develop a plan to achieve the changes required and continue to liaise with your line manager
• Link your plan with strategic and operational plans (where possible)
• Communicate and implement strategies that are suitable to the organisational context and thepeople involved in the process
• Monitor progress and request ongoing feedback from your line manager and your team
• Evaluate the outcomes achieved and the need for continuous improvement as your project develops
FINAL REPORT The final report is a summary of the initiatives implemented and outcomes achieved through the workplace action plan. It is also a reflection of the people management skills that you have developed and/or improved during the process.
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Before you commence writing your report, it is suggested that you reflect on your experience in the course.
Refer to the Final Report Template (Appendix B) for assistance in outlining and organising your final report.
The report should be no more than four A4 pages. While group projects are allowed, reports must be completed individually.
Submit your final report with your line manager’s verification using the file upload function on My Health Learning. For further instructions on how to upload and submit your assessments on My Health Learning please review Appendix A: Steps to upload documents on My Health Learning. Note: Your submission will display as ‘Incomplete’ in the system until it is graded.
Submission Date: One week prior to your final face-to-face workshop.
Examples of final reports previously submitted are included in Appendix C.
PRESENTATION The presentation is a graphical representation of your final report – i.e. an opportunity for you to share your final report in a presentation form with colleagues, so that key points may be viewed and discussed in an informal setting.
The final presentations occur during your final half-day workshop. An electronic copy of your presentation must also be submitted using the file upload function on My Health Learning (see Appendix A for further instructions). Note: Your presentation will be graded following your attendance at the final face-to-face workshop.
Submission Date: One week prior to your final face-to-face workshop.
Examples of presentations previously submitted are included in Appendix C.
FINAL HALF-DAY WORKSHOP The final half-day workshop is a requirement for course completion. During the workshop you will review the eight core skills and the application of emotional intelligence, as well as present in small groups.
SURVEY The PMSP surveys provide you with opportunities for self-reflection and are utilised by HETI for continuous improvement purposes. All surveys are accessed via your PMSP learning pathway in MHL.
CONSENT As participation in this course is undertaken with the support of your organisation, your workplace action plan, final report and presentation may be shared with your organisation to identify project areas that align to specific strategic workforce priorities. Your final report and presentation may also be shared with future PMSP participants. All assessments with be de-identified.
If you do not consent to your work being shared, please contact the HETI Management Development team.
CERTIFICATE OF COMPLETION Once all of the required course components are completed, a digital copy of your ‘Certificate of Completion’ is made available in My Health Learning.
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COURSE SUPPORT For all enquiries regarding the PMSP online modules, face-to-face workshop and assessments, the HETI Management Development Team are available 8.00AM and 5PM, Monday to Friday, to provide support.
HETI Management Development Team
P: (02) 9844 6136
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APPENDIX A: LEARNING PATHWAY ACCESS AND FILE UPLOAD
How to access your learning pathway and upload documents on My Health Learning
Step 1 Access My Health Learning via the link: My Health Learning Login with your:
Username: Stafflink Id
Password: Stafflink password
Step 2 Click on “My Learning”
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Step 3 Click on “My Learning Pathways”
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Step 4 Click on People Management Skills Program to access the learning path
Step 5 Scroll down to “PMSP final report and manager verification – FILE UPLOAD” Click
on PMSP final report and manager verification
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Step 6 Click on ‘upload’ button to upload your final report
Step 7 After the file is uploaded, the "Ready for Review" button appears
Click on this button to make the report available to the assessor for marking.
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APPENDIX B: FINAL REPORT TEMPLATE
Report title Executive summary
• Overview of workplace action plan aims and objectives
• Identified improvement in team outcome(s) Report body
• What was happening and why: Important drivers
Existing behaviours
Existing outcomes
• Strategies implemented to improve team capacity and/or outcomes
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CORE People Management Skills
• Identify the CORE People Management Skills used in your workplace action plan and link to the strategies implemented
Tick the skills utilised in your workplace action plan
Detail how each skill related to the strategies implemented
Leading and building teams
Coaching and mentoring
Critical conversations
Managing change
Effective communication and relationship building
Conflict resolution
Influencing and negotiation
Presentation and facilitation
Workplace culture/team functions
• Identify any improvements to workplace culture and team functioning
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• Identify challenges and (potential/achieved) solutions
Continuous improvement
• Include a review of proposed: Personal development
Team development
Verification of workplace implementation
I verify that ________________________________has completed all workplace coursework, satisfying the requirements for the People Management Skills Program Blended Course.
Line Manager Name
Position
Signature Date
*This verification must be completed and signed by your manager in order for your submission to be graded.
I am aware that my PMSP final report may be shared upon request with my Local Health District for the purposes of identifying project areas that align to my organisation’s strategic workforce priorities, as well as to feedback the positive impact of these projects in the workplace. I understand that my submissions will be de-identified.
Please tick the box if you DO NOT consent to the use of your final report for HETI’s reporting and course promotion purposes. Please contact [email protected] if you have any further concerns.
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APPENDIX C: FINAL REPORT EXAMPLES
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APPENDIX D: FAQS FOR PARTICIPANTS
1. Course registration and workshop attendance
Who can I ask regarding face-to-face workshops or enrolment confirmation details?
Please contact HETI Management Development to confirm your enrolment details.
E: [email protected] P: (02) 9844 6136
I am no longer available to attend a workshop. Can I reschedule into a different workshop?
If there is availability in an alternative workshop, we may be able to reschedule your workshop date. Contact the Management Development team and include your StaffLink ID and workshop details.
What should I bring to my final face-to-face workshop?
A hard copy of your presentation The PMSP Activity Pack I have not yet completed my coursework and assessment tasks, should I still attend the final face-to-face workshop?
The final face-to-face workshop is a requirement for course completion so it is recommended that all participants attend. Please contact the Management Development team if you are currently experiencing any difficulty with completing your online modules, final report and/or presentation.
2. Online modules and quiz queries
I did not pass my quiz / I am unable to reattempt my quiz / I completed and passed the quiz but it is still marked as ‘Incomplete’ or ‘Not Attempted’ in My Health Learning.
Please contact the HETI Management Development team. Include the following details:
Your Full Name Your StaffLink ID A short description of the technical issue. .
3. Survey and validation keys
I do not have a survey completion key for the post-face-to-face/ post-course survey.
Please review the survey instructions on how to obtain your survey completion key. Contact the HETI Management Development team via email. Include the following details:
Your Full Name Your StaffLink ID Name of the survey.
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I completed my post-course survey and the key but it shows as ‘Not Attempted’.
Contact the HETI Management Development Team via email. Include the following details:
Your Full Name Your StaffLink ID Name of the survey.
4. Other My Health Learning technical issues
Who can I ask if I encounter other technical problems with My Health Learning account?
Please contact the State-wide Service Desk: 1300 28 55 33.
5. Final report and presentation
What is expected for the final report?
The final report is based on a workplace action plan developed in consultation with your line manager to address an identified area of need in your workplace. There should be a strong link to the People Management Skills covered in the course and result in a positive outcome in team functioning and/or workplace culture. Further instructions can be found in Appendix A of this document. Your final report is due one week prior to your final face-to-face workshop.
Examples can be found in Appendix D of this document.
What is expected for the presentation?
You may create a PowerPoint or poster (A3 or A4) for your presentation. A hard copy print out (i.e. printed copy) of your presentation will need to be brought to your final face-to-face workshop. An electronic copy will need to be uploaded to My Health Learning prior to your final face-to-face workshop. Examples can be found in Appendix D of this document.
Does my presentation need to be on PowerPoint?
There will be no facilities to allow you to present a PowerPoint presentation at the final workshop venue. Please make sure you print out a hard copy of your presentation. Can I do a group presentation?
You may work together with a friend/colleague and present your findings together. However, make sure your self-reflections and achievements are stated separately. Note: Each group member must individually upload a copy of the final report and presentation on My Health Learning. I am ready to submit my final report for marking but am not sure of where to upload my submission. Kindly review upload instructions in Appendix B of this document. If you after that, you are still experiencing difficulties, please email your submission to the Management Development team at: E: [email protected]
I have uploaded my final report and presentation, but it is showing as ‘Not Attempted’ in My Health Learning.
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Please note that after uploading a document, the status of the module will not change to ‘Completed’ until the module is graded by an assessor. The status of the module may appear as ‘Not Attempted’ or ‘Incomplete’. Once the document has been marked, the status will be changed to ‘Completed’. After uploading the final report, please ensure that you have clicked ‘Ready for Review’. This will then notify the assessor that your report is awaiting review. I uploaded my final report and marked it as ‘Ready for Review’. I would like to make a minor change to my assignment, but I appear to be locked out from making further edits.
Once you have uploaded the report and clicked ‘Ready for Review’, the file cannot be deleted nor can any changes be made. Please email the Management Development team with your StaffLink ID and we will assist you with unlocking your account to make changes. E: [email protected]
When will my report and presentation be graded?
We endeavour to grade final reports within 3-5 business days of the submission due date and the presentation within a week for your final face-to-face workshop.
6. Extension request and coursework support
I am concerned that I will not be able to finish my coursework in the given timeframe.
Please contact the HETI Management Development team to discuss the possibility of applying for an extension. E: [email protected] P: (02) 9844 6136
I am having trouble with my action plan/ final report/ presentation and I would like some assistance.
Please contact the HETI Management Development team to discuss the scope of your project and our available support options.
E: [email protected] P: (02) 9844 6136
7. Other resources
I found this course very beneficial to my professional development, what other courses are offered by the HETI Management Development Team?
CORE Chat - Our Values in Action half-day workshop empowers staff to initiate solution- focused conversations which bring positive change to workplace culture. Learn to model behaviours of the CORE values, communicate for positive interactions and give and receive feedback. CORE Chat for Managers half-day workshop improves team culture through enacting CORE values. Discover how to identify team dynamics, apply superior communication skills and develop tools to measure CORE value implementation. Strategic Time Management is a half-day course, empowering employees to feel in control of their workloads. Participants evaluate how they use time and clarify work priorities; develop skills to manage workload expectations; learn to say no… or yes with negotiation; and utilise resources to optimise efficiency.
Purposeful Meetings is a one-day course to facilitate effective and successful meetings. Participants learn how to chair effectively, be a proactive participant and manage challenging behaviours; developing skills to
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ensure meetings are respectful collaborative environments. Positively Resolving Workplace Conflict is a one-day course encouraging managers to shift beliefs towards conflict. Participants learn how to act early, at the lowest level and with appropriate responses. By understanding and confidently managing the emotional responses to workplace conflict, managers can increase morale, productivity and patient wellbeing.
Emotional Intelligence in Practice is a one-day workshop where participants take a deep dive into the concepts and practical application of emotional intelligence, learning how to positively impact team culture and productivity. It hones interpersonal skills; enhancing individual performance, teamwork and attitudes; leading to quality patient outcomes. The Financial Management Essentials two-day course develops financial management capabilities to pro-actively, efficiently and accountably manage services. Learn about setting, reviewing, controlling and reporting financial information; building the skills to manage budgets effectively. Managing Health Resources: A Foundation is a half-day workshop that develops financial integrity and accountability. Strategies are provided to improve thinking about staffing, process and procurement. Effective Business Case Design one-day course examines the principles behind preparing a sound Business Case. Learn how to identify and compare options, isolate the preferred outcome and understand the implications and impact across the broader organisation.
