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PEOPLE FIRST! Building an Employee-Centered Learning + Performance Ecosystem #LSCon @JD_Dillon

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Page 1: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

PEOPLE FIRST! BuildinganEmployee-CenteredLearning+PerformanceEcosystem

#LSCon@JD_Dillon

Page 2: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

JDDillonPrincipalLearningStrategist,

Page 3: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon Crescendo

Organizationsarecontinuouslyevolvingecosystems.

Page 4: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon Wikispaces

Justlikeinnature,differentorgecosystemsaremadeupofdifferentbutequallyimportantcomponents.

Page 5: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon

Everyrole+decisionisconnectedinavarietyofways.

Page 6: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon Disney Kaplan

IlearnedthisquicklywhenImovedfromthemagicalworldofDisney…

…totheacademicworldofKaplanHigher&ProfessionalEducation.

Page 7: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon Pexels

Toeffectivelysupportamodernecosystem,L&Dmustescapethetrainingbubble…

Page 8: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon iStock

…letgoofourownershipmentalityoverlearning...

Page 9: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

iStock

…andfocusonprovidingthetypesofsupportourpeoplereallyneed.

Page 10: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Experience

Peers

Resources

Managers

SMEs

Training

Mentors

Education

Teaching@JD_Dillon Pexels

WemustenablelearninginthewaysitREALLYoccursintheworkplace…

Page 11: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

CONTENT EXPERIENCE@JD_Dillon

Shiftfocusfrom to

Page 12: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Crescendo @JD_Dillon

… andapplyanecosystemmentalitytothewaywesupportourcomplexworkplaces.

Page 13: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

SMARTER6Stepstoa

ECOSYSTEMLEARNING

iStock

Page 14: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

DiagnoseYourWorkplaceEcosystem1|

@JD_Dillon

Page 15: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Authority

@JD_Dillon Pexels

Whoinfluencesthewayworkisdone?

Page 16: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Priorities

@JD_Dillon Pexels

Howareprioritiesidentified+reinforced?

Page 17: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Logistics

@JD_Dillon Pexels

Howdoesenvironmentandcontextimpactthework?

Page 18: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Resources

@JD_Dillon Pexels

Whattoolsareusedtodothework?

Page 19: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Information

@JD_Dillon Pexels

Howdoesinformationflowthroughtheorganization?

Page 20: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon

Howdoallofthesefactorsinfluencetheworkexperience?

Page 21: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

MapYourLearningEcosystem2|

@JD_Dillon

Page 22: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

HIGH

LOW

PRIORITY

FormalTraining

InformalTraining

SharedKnowledge

ManagerSupport

Reinforcement

PerformanceSupport

@JD_Dillon

Howdoyoucurrentlyprioritizethewaysyousupportworkplacelearning?

Page 23: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

HIGH

LOW

AVAILABILITY

PRIORITY

FormalTraining

InformalTraining

ManagerSupport

SharedKnowledge

Reinforcement

PerformanceSupport

@JD_Dillon

Istartedhere…

Page 24: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon

… noticedthedisconnectbetweenmystrategiesandthewaylearningreallyhappensatwork…

Page 25: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

BobMosher+ConradGottfredson

@JD_Dillon

...recognizedhowmisalignedwewerebasedonourdesiretosustainimprovement...

Page 26: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Unstructured

Structured

SharedKnowledge

PerformanceSupport

ContinuedReinforcement

ManagementSupport

On-DemandTraining

FormalTraining

AVAILABILITY

PRIORITY

@JD_Dillon

…andshiftedourecosystemstructuretothismorebalanced,

modernapproach.

Page 27: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Unstructured

Structured

SharedKnowledge

PerformanceSupport

ContinuedReinforcement

ManagementSupport

On-DemandTraining

FormalTraining IdentifyYourTactics3|

@JD_Dillon

AVAILABILITY

PRIORITY

Page 28: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

SharedKnowledge

@JD_Dillon

Enableaccesstoshareinformationasthefoundationofallworkplacelearning.

Page 29: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

PerformanceSupport

@JD_Dillon Pexels

Provideaneasy+reliablewayforpeopletogethelp.

Page 30: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

ContinuedReinforcement

@JD_Dillon Time

Reinforcethemostimportantknowledgecontinuouslytoensureretentionandapplication.

Page 31: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

ManagementSupport

@JD_Dillon iStock

Enablemanagerstocloseperformancegapswithmeaningfulcoaching+feedback.

Page 32: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

On-DemandTraining

@JD_Dillon Pexels

Provideadditionalstructurewhenneeded.

Page 33: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

FormalTraining

@JD_Dillon Pexels

Pushonlywhennecessary.

Page 34: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Unstructured

Structured

SharedKnowledge

PerformanceSupport

ContinuedReinforcement

ManagementSupport

On-DemandTraining

FormalTraining

@JD_Dillon

AVAILABILITY

PRIORITY

Makelearning+supportsimpler,consistent+employee-focused.

Page 35: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

ApplyYourFramework4|

@JD_Dillon Pexels

Page 36: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Reinforcement

Behaviors

Analytics

Motivation Feedback

SharedExperience

CommunityofKnowledge

Events

OnlineContent

Experience

Messaging

KnowledgeGrowth

BusinessResults

TheContinuousLearningExperience

@JD_Dillon

Page 37: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Unstructured

Structured

SharedKnowledge

PerformanceSupport

?

@JD_Dillon

AVAILABILITY

PRIORITY

Applyonlytherightlayers+tacticstosolveproblemsbasedoncontext+criticality.

Page 38: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Unstructured

Structured

SharedKnowledge

PerformanceSupport

ContinuedReinforcement

ManagementSupport

FormalTraining ?

@JD_Dillon

AVAILABILITY

PRIORITY

Addslayers/tacticstosolvemorechallengingproblems.

Page 39: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

q Definebusinessgoal

q Determinecriticality

q Establishcontext

q Definebehaviors

q Identifylayer(s)

q Identifytactic(s)

q Buildcontent

@JD_Dillon

Page 40: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

EvolvetheRoleofL&D5|

@JD_Dillon

Page 41: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Enablement

Science of Learning

Curation

Connected Experiences

TrainingSmarter

NewWorldofL&D

@JD_Dillon

Data Influence

Page 42: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

GetStarted!6|

@JD_Dillon

Page 43: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

Talkecosystem

ThinkPERSONfirst,employeesecond

Runadiagnostic

Mapyourlearningecosystem

Identifyyourtactics

Startsmall|ThinkBIG

Escapethebubble

@JD_Dillon

Page 44: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

DiagnoseYourWorkplaceEcosystem1|

MapYourLearningEcosystem2|

IdentifyYourTactics3|

ApplyYourFramework4|

EvolvetheRoleofL&D5|

GetStarted!6|

SMARTER6Stepstoa

ECOSYSTEMLEARNING

Page 45: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

EverythingimpactsEVERYTHING!@JD_Dillon

Page 46: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

www.slideshare.net/JDDillon

Page 47: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

ModernLearningThoughtLeaders

JaneHart ArunPradhan ClarkQuinn JoshBersin

@JD_Dillon

Page 48: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

@JD_Dillon

In Real Life …

LearnGeek.co

[email protected]

Page 49: People First! Building an Employee-Centered Learning and Performance Ecosystem (LSCon 2017)

PEOPLE FIRST! BuildinganEmployee-CenteredLearning+PerformanceEcosystem

#LSCon@JD_Dillon


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