people don’t leave jobs, they leave other people. alexa s. chilcutt, ph.d
TRANSCRIPT
Honest Appraisal of Current Climate
This office is like a(an)_____________?
Where are we now, as a team?
Strengths-
Weaknesses –
The TeamThe Teaminterdependentinfluencecommon goal or purposespecialized rolessense of mutual belongingengage in interactive communication. Go Fish! http://www.youtube.com/watch?v=gNDP9jLuzXU
The greatest of faults is to be conscious of none. -Thomas Carlyle
Recognize your own and then each other’s communication competencies.
Nonverbal CommunicationNonverbal Communication
Estimated between 65% and 93% of a
message’s meaning is nonverbal.
Harris, 2008
Approximately 7% of the message is
communicated by words.
Dr. Albert Mehrabian at UCLA
Types of N.V. Types of N.V. CommunicationCommunication
Facial Display Smile, frown, eye contact, etc.
Paralanguage How we say it: tone, pitch, volume, dialects
Body language Kinesics: appearance, gestures
Proxemics Spacial orientation
Chronemics Use of time
9 Barriers to effective Listening
1.1. Lack of InterestLack of Interest2.2. Distracting DeliveryDistracting Delivery3.3. External and Internal NoiseExternal and Internal Noise4.4. Arrogance and DisrespectArrogance and Disrespect5.5. Pre-programmed Emotional Pre-programmed Emotional
ResponsesResponses6.6. AmbushingAmbushing7.7. Listening for FactsListening for Facts8.8. Faking Attention Faking Attention (making eye contact, (making eye contact,
nodding, smiling at the speaker)nodding, smiling at the speaker)
9.9. Thought SpeedThought Speed HARRIS & SHERBLOM, 2008HARRIS & SHERBLOM, 2008
4 Active Listening Methods
Paraphrasing
Expressed understanding
Asking questions
Using non-verbal
communication
Danger if team members: Engage in aggressive behavior Lack respect for other parties Competitive orientation
Opportunity if they: Emphasize mutual respect Collaborative orientation