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People and Performance

Management Trainer Panel

THE TRAINING CONSORTIUM

Version: April 2016

TTC People and Performance Management Trainer Panel 2016 1 | P a g e

Contents

Background ...................................................................................................................................................................... 2

Australian Institute of Management (AIM) ..................................................................................................... 6

Developing Potential Australia ........................................................................................................................... 10

DGR Consulting Pty Ltd ........................................................................................................................................ 13

FBG Group Pty Ltd ................................................................................................................................................... 17

Frameworks for change .......................................................................................................................................... 20

Ian Hamilton Consulting ......................................................................................................................................... 22

Insight SRC .................................................................................................................................................................... 25

Matrix Leadership Networks Pty Ltd and Excellent Outcomes ...................................................... 28

PDF Management Services Pty Ltd .................................................................................................................. 30

People Flourishing ...................................................................................................................................................... 33

BDO Industrial & Organisatiponal Psychology (IOP) ............................................................................. 35

Run to Work Pty Ltd ............................................................................................................................................... 38

Shaping Change .......................................................................................................................................................... 41

Sprout labs ..................................................................................................................................................................... 43

The Real Learning Experience ............................................................................................................................ 45


BACKGROUND

TTC has established the People and Performance Management Trainer Panel to provide

TTC member organisations with ready access to a wide range of training programs that

support people and performance management development needs.

The panel significantly simplifies the process for you to engage training providers as we have

already undertaken a full tender process to establish the panel.

Coverage of the panel

The panel services cover learning and development, plus consulting/advisory services, in the

following broad categories:

Core performance management workshops – e.g.

People and performance management – best practice and practical tools

People and performance management – refresher

Workshops to complement core performance management training – e.g.

Conducting difficult performance conversations

Developing effective performance improvement plans

Coaching conversations / manager as coach

Managing conflict in the workplace

Workplace mediation skills

Workshops to support people and performance management – e.g.

Leading / managing teams

Change management

Change leadership

Time / priority management / effective delegating

Business planning essentials

Innovation in the public sector

Workshops for employees – e.g.

Preparing for your performance discussion

Career planning


Workshops for HR Practitioners – e.g.

Career planning

Job design (public sector)

The panel has been set up to provide maximum flexibility for TTC and member

organisations in accessing the panel and developing/facilitating a wide range of training

programs. All panel providers are contracted by TTC through a standing offer master

agreement. TTC service orders are required to engage panel members for all work

undertaken.

While further formal quotation processes are not required, organisations may choose to

request submissions from a number of panel providers in order to assess the most suitable

course content/provider/facilitator for a particular development need. Fees for larger

programs may also be open to further negotiation with providers. TTC will elaborate

further on this flexibility should you wish to explore the panel.

Services

In addition to accessing and contracting providers from the panel, TTC is able to provide a

range of event management services to support your development programs, including:

advising / assisting with the development of workshop specifications

assisting with the review of submissions

development of internal ‘marketing’ information/flyers

access to our on-line booking system

printing of participant manuals

booking & attendance reporting

on-line evaluation

name tags

coordination of venues and catering


Fees

The following schedule of fees detail a range of service level options. It is important to note

that the fee schedule does not include the workshop facilitation, tailoring and development

of content, venue and catering or printing of manuals. Where applicable, TTC will pass

these additional fees and expenses on ‘at cost’. Indicative costings for these additional fees

and expenses are provided below. For large programs that require an extensive selection

process an additional fee for managing the provider selection process may apply. This will

be determined on a case by case basis.

TTC schedule of fees (fees are GST exclusive)

Contracting Only

$750.00 per program, plus $100.00 per

workshop

This option is suitable for organisations who

want to take advantage of the streamlined

procurement process, but have the capacity

and resources to manage the program

themselves. TTC will assist you to select the

most suitable provider, and will manage the

contract, including processing of invoices,

but you will conduct all the event

management processes.

Includes:

Selection of provider from the panel in consultation with member

organisation

Establishment and ongoing management of the contract

Full program management

$400.00 per workshop

This option is suitable for organisations with

limited capacity or resources to manage the

program. In addition to a streamlined

procurement process, it will save you from

processing registrations, ongoing liaison with

the facilitator and the venue regarding set

up, equipment and catering. You will still

have input into the selection of the provider

and required content, but TTC will manage

the process on your behalf.

Includes:

Selection of provider from the panel in consultation with member

organisation

Establishment and ongoing

management of the contract

Liaison with facilitator regarding

workshop administration

Use of Swift Digital, TTC’s online event management system – enables

online flyer, online registration,

immediate confirmation of

registration, automated reminder email and attendance reports

Venue and catering liaison

Collection of feedback


Additional fees and expenses to be passed on at cost

Facilitator fees Facilitator fees are generally charged on a daily rate, and range from $1,300 per day to $4,000 per day. Additional

facilitator fees may include time for program

development and travel expenses.

Workbooks/handouts Preparation and printing of workbooks can be arranged,

and may include:

- simple participant handouts - bound workbooks

- preparation of more complex manuals and/or

program folders,

Costs range from $5.00 per participant for smaller

printing jobs, up to $50 per manual containing handouts

from a number of workshops in a series – depending on

format, size and complexity of preparation/printing.

Venue and catering Full day rate for standard venues range from $250 to

$450. Full day catering is typically in the range of $20 to

$55 per person.

The process

General background information on the training providers included on the panel are

provided in the following pages. This is a useful starting point but we recommend you

contact TTC on 6232 7511, or email [email protected] to discuss your particular

requirements.

While every request is a little different, typically we will:

Discuss and clarify your particular development needs

Discuss a range of flexible processes to access the panel, depending on the

complexity of your training need

Provide general background information on the training providers making up the

panel, together with the costs associated with accessing the panel

Assist with an assessment process should you be interested in exploring offerings

from a range of providers

Contract providers

Provide operational support services as required.

mailto:[email protected]


AUSTRALIAN INSTITUTE OF MANAGEMENT (AIM)

Organisation website: www.aimtas.com.au

Organisation based in: Hobart, Tasmania

Who we are

The Australian Institute of Management is the largest provider of management training and the

largest professional management association in Australia. AIM’s overall purpose is to drive

management and leadership excellence for government, business and individuals.

AIM Victoria & Tasmania is also a Registered Training Organisation (RTO) in the Vocational

Education & Training (VET) sector and has Higher Education accreditation. The AIM offer also

includes short courses, qualifications, workshops, events and access to a wealth of knowledge

through our bookshop and library as well as customised learning solutions. Our offer is outcome

focused and based on more than seventy years’ experience in providing quality learning solutions.

What we do

AIM has a diverse range of clients with which it partners to develop and provide learning and development solutions. This includes state and local government, statutory authorities and

government related organisations. Examples include:

Department of Education Tas (Oct to Dec 2012) – Collaborated with Dept to design and

deliver 3 workshops for Corporate Services Division.

City of Melbourne (2008 – current) - AIM partner with the City of Melbourne to deliver

their Calendar of 30 Learning and Development programs each year.

Melbourne Water (2010 – current) - AIM works closely with Melbourne Water to provide

development programs in house and via AIM’s public short course program.

Department of Sustainability & Environment – DSE - AIM partnered with DSE to tailor and contextualise a series of programs including: Selection and Interviewing, Growing your

Management & Leadership Capabilities, Performance Management.

Australian Red Cross Blood Service – ARCBS (2007 – current) - AIM have worked

extensively with ARCBS to design, develop and deliver a two tier leadership program

(nationally across the organisation).


Our approach

Working to Meet Client Specific Needs and Flexibility

AIM will implement a Project Management approach that is premised on AIM’s consultancy model.

It is a highly consultative approach where the needs of the client are paramount. It is constructed as

four steps or phases around the central client business drivers, mission, core values and strategic

imperatives. This means that TTC’s performance frameworks and People Directions Initiatives are

the central focus of the model and AIM’s contracted consultative services are solely directed to the

achievement of TTC’s objectives.

Step 1 – Understanding Your Needs

The Client Project Manager and facilitator will consult with relevant stakeholders to

determine specific project requirements including appropriate workshops, anticipated outcomes, organisational documents including performance frameworks and People

Directions Initiatives.

All material gathered will remain confidential and will not be disclosed to any other organisation without the prior consent of TTC.

Step 2 – Design & Development

Content will align with the Tasmanian State Service performance management framework

and any other specific requirements as determined through TNA discussions with the TTC

and/or member organisations.

Where required, the facilitator will customise the program, including any support materials

such as work books, exercises, session plans, and assessments.

Blended learning solutions, self-directed learning, one-on-one coaching and face-to-face workshops are considered in the design and construct of programs.

Step 3 – Delivery

Where appropriate, pre-work activities will be incorporated. These may be organisational

specific case studies, self-assessments and/or on-line simulations.

AIM selects facilitators on subject knowledge, personal engagement style, dedication to helping others learn and professional ethics.

Through IDRIA, AIM is able to bring life to learning through engaging, intelligent and cost

effective scenario-based learning solutions that result in immediate learning outcomes using

the latest technology.

Learning checks will be made regularly throughout the session.

Participants will identify learning points which they can apply back at work.

Support provided to ensure all participants are able to complete their assessments.


Step 4 – Program Evaluation

AIM will work with TTC and their stakeholders around evaluation to assess their immediate reaction to the course.

Throughout the program delivery, meetings will be scheduled with all key stakeholders to ensure desired program outcomes are being achieved.

Our facilitators

AIM Tas prides itself on the extensive group of consultants and facilitators that deliver solutions and

consultative outcomes for our clients. This group of specialist consultants are selected by meeting

our high standards required to consistently deliver a proven level of expertise, in many and varied

industries, along with “real business backgrounds and knowledge”.

We can highly recommend dynamic, practical and qualified facilitators, who have experience in

facilitating groups and have relevant industry experience. At the same time, they will be energetic

and inspirational role models to the participants and will partner with departments to share

information, contextualise content or assist in delivery and resources for the guest speaker.

Facilitator details

Name: Wendy Quinn Based in: Hobart, Tasmania

For many years Wendy was active in developing emerging leaders in the Tasmanian State Service

over her 37-year career as a member of the Tasmanian government senior executive service from

1999 – 2011, holding various State Director positions.

Name: Ian Hamilton Based in: Hobart, Tasmania

Ian has an extensive background in Learning & Development and Human Resource Management,

and has worked in both the private and public sector in a variety of industries including Defence,

financial services, energy, media FMCG and hospitality.

Ian has led the Learning & Development functions in two of Tasmania’s largest organisations and

has also consulted to a wide range of state and national organisations.

Name: Lynne Hayward Based in: Melbourne, Victoria

Lynne’s areas of expertise and specialisation include performance management and leadership. An energetic facilitator who specialises in tailoring programs to the individual needs of each client.


Existing courses

Manage People Performance Lead with Emotional Intelligence

Effective People Management LinC – Leadership in Change

Manage, Lead and Develop People Manager as Coach

Additional workshops listed in tender proposal:

Balance Management and Leadership

Leadership Master Course (on-line simulation)

Manage a Team Through Change

Interpersonal Skills for Leaders

Unleash Your Leadership Potential

Create Effective Workplace Relationships

Communicate to Manage Conflict

Influencing Skills

Negotiating Skills

Presenting with Impact.


DEVELOPING POTENTIAL AUSTRALIA

Organisation website: www.developingpotential.com.au

Organisation based in: South Hobart, Tasmania

Who we are

Developing Potential Australia (DPA) has been a supplier of training services to The Training Consortium (TTC) for over 15 years. DPA was established in Tasmania in 1996 and delivers

corporate training services throughout Australia. We have a proven track record in successfully

developing the skills and knowledge of employees and improving workplace performance across both the private and public sectors.

We aspire to understand our client needs and help organisations and individuals innovate and

transition to new work practices to meet the needs of the ever changing business environment.

This Vision has always been true to DPA and is in the hearts of the people who represent DPA on a daily basis.

What we do

We specialise in designing and developing value for money, high quality, customised training

solutions to meet specific organisational needs. Our programs reflect current day best business

practice and empower individuals to instil positive change in the workplace.

Our experience, combined with our working relationships with government agencies at Local, State and Commonwealth levels, provides us with the capability to design a training program that is

specifically customised and meets the needs of TTC and its clients.

Our flexible approach

1. Consultation - DPA will consult with TTC and its client organisations to develop and deliver

workshops that meet organisational training needs. We take the following approach:

i. Clarify organisational goals and objectives

ii. Define learning outcomes

iii. Create Innovative solutions

iv. Develop customised content

v. Deliver learning & development program

vi. Monitor and evaluate program success

2. Customisation - Depending on requirements to further customise the training, DPA may:

Incorporate vision, values, customer service charter, legal and ethical requirements,


templates, references to systems, policy and processes.

Customise case studies, activities and role plays based on specific workplace situations.

Include electronic copies of resources for access on the client’s intranet.

Provide materials in advance of training delivery.

3. Training delivery - Depending on organisational training requirements, the training delivery may

include:

Participants complete a pre-workshop activity in preparation for the workshop.

Practical face to face workshop for 16-20 participants to learn the techniques through discussion, presentation, workbook resources, media and formative activities. Then apply

their learning to activities. Participants provide specific examples from the workplace and

apply learned techniques to these scenarios. This will empower them to implement what

they have learnt immediately in the workplace.

To encourage further development after the workshop, we provide the participants with

access to online resources and tips to help them learn on-the-job and seek feedback from

their manager and peers.

Post workshop evaluation by the participants on the delivery and content of the program and self-

assessment on the progress and their goals.

Our facilitators

DPA workshops are delivered in a supportive and open environment using dynamic, engaging and

professional trainers. To deliver our ‘hands on’ style of workshops, our trainers are required to

have a thorough knowledge of the topics and delivery techniques. We have 9 trainers located in

Hobart, Launceston, Sydney and Adelaide. The following DPA trainers have:

the capability to deliver ‘People and Performance Management’ training

previously delivered similar training and received excellent feedback

copies of qualifications, references and resumes available upon request.

Facilitator details

Name: Sarah Lowe Based in: Hobart, Tasmania

Weblink to profile: http://developingpotential.com.au/about-us/meet-your-trainers/

Name: Christine Hepburn Based in: Launceston, Tasmania



Name: Allison Pegus Based in: Hobart, Tasmania


Name: Karen Clark Based in: Sydney, New South Wales


Existing courses


– 1 day

Leading teams – 2 days

Manage conflict in the workplace – 1 day Time management & delegation– 1 day

Manager as coach – 1 day Manage people performance – 1 day


DGR CONSULTING PTY LTD

Organisation website: www.dgrconsulting.com.au

Organisation based in: Sydney, New South Wales

Who we are

DGR Consulting was established in 1990. We provide high level services in strategic planning, performance measurement, management development and leadership coaching. Our success is

based upon high quality, ethical and competitive services, provided exclusively to the public sector.

What we do

We design and facilitate capacity building programs on business planning, performance indicators,

performance management and influencing and coaching for change, tailored to your context in

government. We work throughout Australia to help public sector organisations enhance people and performance management. In addition to the capability building programs outlined below, we

work with government organisations to help them:

Develop corporate and strategic plans to develop new strategic directions, improve

corporate culture and respond innovatively to resource constraints;

Develop business plans across agencies to implement corporate strategic directions, engage

staff and set concrete plans for the future;

Develop sets of performance indicators at different levels within Departments to judge

performance of functions and report against funded outputs;

Conduct business planning or performance indicators ‘coaching clinic’ – one hour face to

face or telephone sessions to give practical feedback and guidance on draft performance

indicators or business plans;

Develop agreed performance criteria to judge successful performance in different categories

of work within organisations;

Develop performance management systems that support and encourage balanced two way

conversations about performance and future aspirations;

Provide executives, managers and staff with individual and group leadership and business

coaching that focuses on both results and personal excellence.

Our approach

We explore your context and needs and put together tailored practical programs and systems

where participants gain high level skills in planning, performance measurement and coaching for

change to address the challenges they face in the real world.


Facilitator details

Name: Mary Duckett BA MBA Based in: Sydney, New South Wales

Mary Duckett has over 20 years’ experience as a company director, workplace leader, management consultant operating across Australia and New Zealand, and leadership coach specialising in group

coaching. She has a BA from the University of NSW, a Master of Business Administration from

Macquarie University, and has completed requirements for a Graduate Certificate in Business

Coaching from the University of Wollongong. Mary has extensive experience in designing, conducting and evaluating capacity building programs for public sector leaders and managers, in

small and large group settings. This includes programs on:

performance indicators for government

business planning in the public sector

performance management

leadership skills

coaching for change

She has co-facilitated public training programs on coaching and conducted workshops on change

management in the public sector in Australia, New Zealand, Canada and Singapore. She is

nationally recognised for her leadership and facilitation of tailored in-house programs for public sector agencies.

Mary tailors workshops to the needs of each individual as well as the group as a whole. Programs

are designed to give participants practical tools, designed for a public sector context. Sessions are

designed to provide a balance of presentation, public sector case studies to build participant skill in

applying particular techniques, and application in the real world with practical support and guidance

provided by Mary. She encourages a warm, safe learning environment where participants can

discuss and explore their dilemmas and receive empowering assistance to identify strategies for change.

Some participant feedback from programs Mary facilitated recently in Tasmania:

“10/10. Style was professional, knowledgeable, based on real-life examples. The hierarchy/accountability

lines concept is invaluable. The most useful aspects were the objective setting and performance indicator

discussions and looking at real plans. I feel empowered.”

“Mary is brilliant, knowledgeable and focused on people as well as results.”

“Excellent – Mary's knowledge and expertise shine through – it is nice to have someone who can

personalise the theory to the various practical problems being experienced by different agencies. I will

recommend this course to my other colleagues.”

“I found the workshop inspiring, of great value and something that I will be able to apply at work. The

presentation was highly informative. Mary's extensive knowledge of the subject area was obvious and her

articulation concise and persuasive. The one and a half day workshop was full, precise and well-targeted

at the subject matter.”


“I really enjoyed the content, delivery and materials; the generous examples and positive reinforcement

given; and the way participation and inclusion was drawn from the group. I loved the level of engagement

and the identification with the areas of concern of each participant.”

Name: Bryan O’Connor MBA MBusLaw Based in: Sydney, New South Wales

Bryan O’Connor has over 20 years’ experience as a company director, workplace leader,

management consultant operating across Australia and New Zealand, and leadership coach to

public sector CEOs, senior executives and managers. He has a Master of Business Administration from Macquarie University and a Master of Business Law from the University of Sydney Law

School. In addition to his two masters degrees he has completed requirements for a Graduate

Certificate in Business Coaching from the University of Wollongong with a High Distinction average.

He has extensive experience in designing, conducting and evaluating capacity building programs for

public sector leaders and managers, in small and large group settings. This includes programs on:

leadership skills

coaching for change

performance management

authentic conversations

strengths based coaching

business planning

project management

stakeholder engagement

leadership and project management of cost reduction programs

Bryan designs programs that take the latest international thinking in an area and bring it to a

practical level that participants can understand and apply. He uses a balance of presentation of key

content, public sector case studies, and application in the real world. Bryan is an outstanding

demonstration coach and frequently brings participants up to the front of the group and coaches

them in front of other participants. In this way participants see a master coach in operation while

listening to and watching a coaching conversation about a dilemma that they themselves may share. Bryan models a coaching style which is tough about results and warm empathic and gentle at the

personal level. In large group conversations he helps participants understand how to work with the

highest levels of organisations to effect change in culture and performance. “Bryan has an ability to engage with everyone. He gives a sense of deep trust, safeness and clarity about

coaching methodology and practice.”


Existing courses

Business Planning and Performance Indicators

for Government

Influencing and Coaching for Change

Performance Management in the Public Sector Leadership and Project Management of Cost Reduction Programs


FBG GROUP PTY LTD

Organisation website: www.fbggroup.com.au

Organisation based in: Melbourne, Victoria and Sydney, New South Wales

Who we are

FBG Group is a team of passionate professionals who thrive on assisting our client partners to find solutions to their work and business challenges. Our emphasis and practice is on growth – we build,

refresh and develop people in organisations. As experts in human behaviour in organisations, we

have many years’ experience that we combine with the latest research from around the world.

We are committed to making a positive, sustainable difference and strive to establish long-term

partnerships with our clients. Our most significant asset is our team which enables us to develop

and implement innovative, sustainable people-centred initiatives and solutions.

Our team includes organisational, clinical and research psychologists, organisational development and human resource management specialists. We celebrate our successes and learn from our

challenges, embracing knowledge and robustly exchanging our ideas, both internally and with our

clients.

What we do

FBG Group specialises in designing and delivering learning and development programs and

consulting to public and private sector organisations on issues associated with leadership and change. This is our core business.

FBG Group understands that the Tasmania Public Service wishes to build and sustain organisational

and leadership capability to respond effectively to the community and establish relevance to cope well with the unexpected.

Leadership development and coaching, conflict management, change management, organisational

and employee wellbeing and organisational effectiveness and review are our core offerings.

Our Directors and Consultants have extensive experience working with and for Commonwealth,

State and Local Government agencies and authorities.

Our approach

Our work is underpinned by organisational psychology principles. Our team of highly experienced

and qualified consultants are able to design and deliver a range of interventions that meet the

specific needs of the Tasmania Public Sector.


We use a collaborate approach, partnering with our clients to ensure the intervention is owned

and championed by them. FBG Group is extremely experienced in working with organisations of different sizes on a range of complex people-related issues. WE work closely with organisational

leader to move through the process in a positive and engaged way to achieve the desired outcome.

Building sustained capability in our partner client organisations is always our goal.

Our strong foundations in adult learning principles ensure we take a robust and evidence-based

approach to our consultation and facilitation services. We understand that adults learn best through

engagement, active dialogue and action learning, and we apply these principles to all aspects of our

work.

FBG Group provides a multitude of options when it comes to methodology, forums and media.

We do not use ‘off the shelf’ courses, rather we customise our core offerings to ensure they meet

the specific needs of the client.

Our facilitators

Our consultants are organisational and clinical psychologists, with a combined experience of over

200 years working in organisations as internal advisors, or external consultants to understand the

real and practical leadership and operational issues faced by organisations. We have worked in a

range of Commonwealth, State and Local Government organisations, guiding change and building

capability and resilience.

Facilitator details

Name: Simon Brown-Greaves

Weblink to profile: http://www.fbggroup.com.au/company

Name: Andrew Carnegie


Name: Susan Crawford


Name: Carly Newman


Name: Diya Dey



Name: Paul Clifford


Existing courses

Strategic Thinking and Decision Making Mentoring

Innovation & Change High Performance Teams

Leading through Uncertainty Psychology of Communication & Influence

Building Resilience Strategic Approach to Wellbeing

Respect in the Workplace Thriving not just surviving through change

Tactical Responses in Challenging Situations Dealing with Distressed & Vulnerable People

Prevention of occupational violence Peer Support

Authentic Leadership Building Better Workplaces

Performance Management

In addition we also provide the following services to organisations:

Leadership programs Strategy & Business Planning

Organisational Change & Transformation

consulting Organisational Review

Coaching – individual and group Wellbeing assessment & assistance programs

(EAP)


FRAMEWORKS FOR CHANGE

Organisation website: www.frameworksforchange.com.au


Who we are

Frameworks for Change is a Tasmanian-based management consultancy focused on people,

performance and culture. We deliver customized training, facilitation, coaching and consulting

services designed to build capacity and increase the performance, engagement and alignment of

those we work with. We help managers manage better, teams perform better and workplaces

work better. We do this through an approach that links personal responsibility, collaborative

practice and culture regeneration.

Our particular areas of focus are:

Culture and change

People and performance

High functioning teams

Personal productivity and effectiveness

People are at the heart of our work. We believe that organisations deliver results through people

and their relationship to the work, their stakeholders and each other. The work we do supports

individuals, teams and organisations to perform at their highest and make the difference they are

designed to do.

Our work includes:

Design and delivery of culture and change programs

Design and delivery of management and team development programs

Facilitation of strategic planning, decision making, consultative and team forums

Executive and personal coaching

Frameworks has been an agile, successful and growing business since it was established in 2003.

Our services are highly sought-after with most of our work generated through client

recommendations.

Our approach

We know that each organisation has its own style; and that management systems can vary from organisation to organisation. That’s precisely why we approach each situation on its own merits.

We are committed to positive outcomes and take on our client’s business challenges as we would

our own.

We work in partnership with our clients to identify the core issues and to formulate targeted,

effective strategies that make a lasting difference.


All solutions are tailored to the organisation’s needs and based on a holistic approach to

management practices.

We underpin our work with our framework ‘the ecology of a high performing organisation’ which is

designed to support cultural change. Our core focus is respectful relationships, performance,

engagement and alignment and the drivers of leadership at all levels, communication in all ways and systems that support.

Frameworks is often commended for the fact that we ‘don’t run programs off the shelf, and even

when we’re asked to run the same program many times across an agency, each workshop is

adapted to the immediate needs of that group.

Our facilitators

The Frameworks team is made up of consultants Helen Rees, Claudia Butler and Lisa Shulander.

Collectively, we have a long track record of delivering high quality, reliable and effective training,

coaching and consultancy services. Client feedback indicates our work is engaging, practical, relevant

and delivers results.

Facilitator details

Name: Helen Rees Based in: Hobart

Recently described as having an encyclopedic knowledge of approaches, Helen is a consultant,

coach, educator and entrepreneur. With a background in community services and organizational

development, a passion for learning and a commitment to change she established Frameworks for

Change in 2003 and has been working intensively with managers and leaders across the public,

private and not for profit sectors ever since. Her primary focus is performance management and

the transformation of workplace culture. She is a Master Facilitator, an NLP Master Practitioner, a lover of neuroscience and an avid explorer if new ways of working.

‘Thank you, a very interesting and valuable workshop on so many levels. Thoroughly appreciated the

knowledge level of Helen and her obvious skills in presentation and facilitation.’

Positively Managing People participant Nov 2015

Name: Claudia Butler Based in: Hobart

With her expertise in learning, communication, leadership and management, Claudia brings a

practical and engaging approach to her work with individuals and groups as a consultant, coach and

educator. Claudia has assisted many teams to move from a state of conflict and dysfunction through

to high performance and coaches a diverse range of managers in performance management.

Her programs are practical, relevant, engaging and thought provoking.

‘Professional, knowledgeable, easy to work with and thought provoking and challenging.’ Participant 2015


Name: Lisa Shulander Based in: Hobart

Lisa is passionate about learning and development and has extensive experience in designing and

delivering training solutions. Her in-depth knowledge of the process and principles of adult learning

make her courses engaging, practical and fun. Lisa draws from her experience and education in management, project management and business operation to make her courses highly practical with

immediate relevance to the workplace. She has delivered courses in management, safety leadership

and training and assessment all over Australia.

‘Commentator fantastic. Really good knowledge, covered a lot of material in a short time and was able to

keep people on task.’ Participant 2014

Examples of our work

Managing People and Performance Restorative conversations

Having the touch conversations Change: ready, steady, go

Great working relationships –or the elephant in the room

The best we can be


IAN HAMILTON CONSULTING

Organisation website: www.ianhamiltonconsulting.com.au

Organisation based in: Hobart, Tasmania (available to undertake consulting work State–

wide)

Who we are

Ian Hamilton is the Director and sole proprietor of Ian Hamilton Consulting. Ian’s career spans 16

years as an officer (Training Specialisation) within Defence (RAF, UK), 6 years working in

organisational development roles across manufacturing, hospitality and finance, and 4 years as an

independent consultant. Ian brings to his work a wealth of experience gained through holding

senior managerial positions across both private and public sector organisations and a depth and

breadth of experience gained through learning and development consulting.

What we do

Ian Hamilton Consulting offers the following professional services:

People Performance Consulting and Coaching

Team Building

Program Design

Program Facilitation

Ian is certified in the use of the Genos International suite of Emotional Intelligence assessments and the

Herrmann Brain Dominance Instrument (HBDI). Ian uses both of these tools for individual and team

development.

Our approach

Ian’s offers a client centred service based around 4 principles:

Partnering with clients to accurately identify and understand learning and development

needs and/or project requirements

Fast , flexible, creative and cost-effective solution design

Engaging and contemporary program facilitation

Client follow-up including outcomes measurement

Ian is positioned to achieve this through having a deep understanding of learning theory and design, holding recent operational experience as a people manager across a broad range of public and

private sector organisations and through his extensive experience as a learning & development

specialist.


Facilitator details

Name: Ian Hamilton Based in: Hobart

Weblink to profile: http://www.ianhamiltonconsulting.com.au/training/about

Existing courses

Start Thinking – An Introduction to the

Hermann Brian Dominance Instrument – ½ day

The Science of Emotional Intelligence (90 mins

to ½ day)

The Emotionally Intelligent Leader (1 or 2 day program)

Ignite – Leadership Development Program (Modular over 6 months)


INSIGHT SRC

Organisation website: www.insightsrc.com.au

Organisation based in: Melbourne, Victoria

Who we are

Insight SRC is a highly-skilled consulting firm capable of building the productivity and effectiveness of organisations through innovative and empowering leadership and management improvement

strategies. We are a key thought leader in the area of leadership and organisational development.

This is evidenced by our strong presence in the international academic arena, which includes publications in the leading international scientific journals in the fields of education, management,

and organisational psychology.

Insight SRC is known for its ability to translate complex conceptual frameworks and research

evidence into simple models and tools that can be used effectively to enhance leader capability and manage performance effectively. Our strategies have been used in a wide range of private and

public sector organisations, and have enabled our clients to achieve local, national and international

awards for improvements in leadership and organisational effectiveness.

What we do

Insight SRC has considerable experience and expertise in the design, implementation and evaluation

of organisational development programs. Our experience and expertise includes the design and implementation of a range of workshops, longitudinal leadership development programs for

individual leaders and leadership teams, as well as coaching programs for leaders at all levels. Our

programs are based on current adult learning methodologies and often employ an action-learning component that is focused on bringing about a demonstrated change in employee and leader

behaviour.

We have designed, implemented and evaluated highly successful development programs for large private and government organisations such as AXA Australia, Boeing Australia, Catholic Education

in New South Wales, Victoria and Western Australia, Centrelink, Child Support Agency,

Department of Human Services (Victoria), Department of Education (Tasmania), Insolvency and

Trust Service Australia, Lutheran Education in Queensland, South Australia and Victoria, Members Equity Bank, New South Wales WorkCover Authority, and Victoria Police. Importantly, we have

conducted a number of flagship leadership development programs for the Department of

Education and Early Childhood Development (Victoria) over the past 10 years.

Insight SRC also has extensive experience in providing 'train-the trainer' programs, working closely

with internal staff to develop a program and build the capability of internal staff to deliver the

leadership and organisational development needs.


Our approach

The overarching philosophy of Insight SRC is to partner closely with our clients to ensure all project

outcomes are achieved to a high standard. Throughout the life of each project, our consultants

liaise regularly with key stakeholders to monitor and review the ongoing performance of the overall

project and to make adjustments accordingly. We draw on the expertise and experience of all

consultants as required throughout a project and we recognise the need to have excellent project

management and governance arrangements in place for development programs. Accordingly,

Insight SRC will be the contracted supplier and will assume all responsibility for the delivery of any services to the agencies we work with.

Our facilitators

Our consulting team has a wide scope of expertise in the areas of organisational development program design, delivery and evaluation. Our consultants have strong experience working with

government organisations at the Federal, State and Local levels and are therefore well placed to

understand the public sector environment.

Facilitator details

Name: Bill Andrew Based in: Brisbane, Queensland

Name: Geoff Barclay Based in: Melbourne, Victoria

Name: Peter Bond Based in: Melbourne, Victoria

Name: Jo Bradshaw Based in: Melbourne , Victoria

Name: Brian Burgess Based in: Melbourne, Victoria

Name: Peter Cotton Based in: Melbourne, Victoria

Name: Roger Dingle Based in: Geelong, Victoria

Name: Kathryn Foster Based in: Melbourne, Victoria

Name: Peter Hart Based in: Melbourne, Victoria

Name: Charlotte Rendle-Short Based in: Melbourne, Victoria

Name: Lisa Williams Based in: Melbourne, Victoria

Weblink to profiles: http://www.insightsrc.com.au/content.php?id=59


Existing courses

Introduction to Organisational Health Team Facilitation Skills

Building a Leadership Toolkit Coaching Skills

Giving and Receiving Feedback Employee Wellbeing: Behavioral Issues for

Leaders

How to Be a More Effective and Supportive Leader

How to Build Clarity and a Sense of Purpose Amongst Staff and Stakeholders

How to Use Teamwork and Decision

Processes to Build Ownership Amongst Staff

and Stakeholders

Using a Team Based Approach to Feedback,

Accountability and Learning to Enhance

Proactivity


MATRIX LEADERSHIP NETWORKS PTY LTD AND EXCELLENT OUTCOMES

Organisation website www.matrixnetworks.net.au www.excellentoutcomes.com.au

Organisation based in Adelaide, South Australia and Launceston, Tasmania

Who we are

Matrix and Excellent Outcomes are small highly networked consultancies offering high value add services in the areas of planning, people, and process and performance.

What we do

Chris and Roxanne consult in the areas of leadership in planning, people, process and performance across all sectors. Chris and Roxanne are Senior Delivery Partners with SAI Global and the

Australian Business Excellence Framework (ABEF).

Furthermore, Chris is one of very few and possibly the only consultant in Australia accredited to deliver the full suite of Human Synergistics instruments together with ABEF.

Matrix also supplies advice and facilitation services to organisations such as Human Synergistics

International, the Public Sector Management Program (PMP) and VET/University Business schools.

Roxanne is also an AIM Associate Consultant, has been an Evaluator of the Australian Business

Excellence Framework and is a Trainer and Assessor, Business Advisor and Coach and Mentor,

offering end to end solutions to her clients locally and interstate.

Our approach

Chris and Roxanne share a mutual philosophy around the importance of achieving knowledge

transfer to clients through action learning and alignment and interdependence in everything they do.

Essentially, developing the capability of our clients to continually improve. Our approach is to listen,

understand client needs and develop solutions that deliver results.

Our facilitators

Chris holds numerous senior public, private and NFP sector positions including several appointments

as Managing Director and CEO, 4 years at SES level 2 with the Queensland State Government and

University business school and the PSM program facilitator/lecturer. Chris is presently intimately

immersed in developing an integrated approach initially to local government combining ABEF and

Human Synergistics.

Chris received the prestigious Queensland Professional Manager of the Year award together with several international scholarships, studying regional economic development. He is a fellow of several

industry associations, including the Australian Institute of Company Directors.

Roxanne specialises in transforming businesses to deliver results that maximise the performance of

clients and their business. With over 21 years of experience delivering end to end business


solutions through advisory services, facilitation, coaching and mentoring and training and assessment.

Roxanne is a member of the Australian Institute of Management Consultants, a Delivery Partner and

Trainer and Assessor with SAI Global and an AIM Associate Consultant.

Facilitator details

Name: Chris Woodhouse Based in: Adelaide, South Australia

Weblink to profile: http://matrixnetworks.net.au/page.asp?p_id=9

Name: Roxanne Chugg Based in: Norwood, Tasmania

Weblink to profile: http://excellentoutcomes.com.au


PDF MANAGEMENT SERVICES PTY LTD

Organisation website: www.pdfmanagement.com.au

Organisation based in: Hobart Tasmania

Who we are

PDF is a versatile business that supports organisational development and performance across four areas:

Think and act strategically – We provide skills in strategic thinking and strategy development;

strategic and business planning; strategic models and frameworks; facilitation; and

community consultation and engagement so organisations are positioned for the future.

Build powerful cultures – We help drive alignment and performance through leadership

development; transforming cultures; team building; employee engagement; and coaching.

Apply good practice – We use tools, tricks and know-how to produce guides; tools and

templates; professional development; training.

Learn from experience – We provide understanding of how well programs and strategies

have worked by developing performance frameworks; and conducting analysis, review and

evaluation.

PDF has been in business since 1999 and supports organisations to be as effective, strong and

successful as possible. We build both capacity and capability by working in partnership and adding

our wide range of expertise to solve problems and take organisations forward.

PDF has achieved significant success working with all levels of government, business and education,

and community sectors around Australia in all four areas of our business. We have accreditation

and experience in practical tools including:

DiSC behavioural model

Herrmann Brain Dominance Instrument that measures thinking preferences

Cultural Transformation Tools that measures the health of an organisation’s culture

The Leadership Circle for excellent leadership development incorporating a 360

measurement tool

Certified Brain-Based coaching method.

Our three consultants are supported by an administrative assistant and we work closely with other

professionals and subject matter experts when needed to provide outcomes for customers.


What we do

PDF provides consultancy services in its four areas of expertise. We work closely with customers to

identify the best way to address their particular issue, and design and develop responses that meet

their needs. We are expert in facilitation; stakeholder and community consultation; report writing;

culture, management and leadership development; team building; and strategic thinking, strategy and

strategic planning. We have been responsible for a wide range of toolkits, guides and resources that

have built the capacity of organisations to address critical issues.

We have significant experience in the development of performance frameworks and their application to performance improvement. We have experience both as internal and external

consultants in customising performance management tools and support organisations in identifying

and sourcing effective performance measures.

We are experienced as mentors and coaches of managers in achieving their performance

requirements. We have coached and mentored emerging leaders to become all they can be.

PDF has the background and experience to develop and deliver programs in:

People and performance management


Developing effective performance improvement plans

Coaching conversations/ manager as coach

Leading/managing teams

Change management

Change leadership

Business planning essentials

Innovation in the public sector

Our approach

PDF responds flexibly to a customer brief, and tailors the use of consulting tools and program

design to meet customer needs. We have experience as practitioners within the public sector

designing, developing and delivering performance management processes which aim to achieve

maximum acceptance and adoption among managers and employees.

Foundational to the development of excellence in people and performance management is the

development of high quality management skills. We have experience and expertise in building

management skill over a long period including multi-million dollar national programs that have made a significant contribution to practical management development and business capability.


Our facilitators

Fae Robinson

Fae is an insightful and versatile strategic management specialist with extensive public and private sector experience in corporate and business strategy, organisational development and change,

strategic and community marketing, and business and performance management. She is a skilful

facilitator who has a reputation for getting results.

Michael Gordon

Michael is a founding Director of PDF Management Services and has established a reputation for

creative and relevant service design and delivery, and excellence in facilitation, community

consultation, problem-solving and planning.

Ged Dibley

Ged is a Director of PDF Management Services and has extensive experience in strategic planning,

developing resources, delivering professional development and conducting reviews and evaluations on diverse topics. He has expertise and experience in applying systems thinking and has led a

number of strategic reviews of human services and social programs.

Facilitator details

Name: Fae Robinson Based in: Hobart, Tasmania

Weblink to profile: http://pdfmanagement.com.au/cms/attachments/Fae%20CV%20with%20pic.pdf

Name: Michael Gordon Based in: Hobart, Tasmania

Weblink to profile:http://pdfmanagement.com.au/cms/attachments/Mick%20CV%20with%20pic2.pdf

Name: Ged Dibley Based in: Hobart

Weblink to http://pdfmanagement.com.au/index.php/who-we-are#geddibley

Existing courses

The Whole Brain

Manager:

The Whole Brain Manager is a four-part program that provides a suite

of management skills and allows managers to better understand their

roles and to skilfully address the varied and often conflicting demands placed on them.


PEOPLE FLOURISHING

Organisation website: www.flourishing.com.au


Who we are

People Flourishing is a small coaching, training and consulting firm that partners with other small firms to deliver high quality, responsive and strength focused people development programs. Our

commitment is to deliver programs that are intentionally positive, research based, and innovate.

The principal of People Flourishing is Katherine Street. Katherine has a background in human resources, coaching, training and consulting. She has consulted into Tasmanian organisations for last

10 years. Katherine has the credential of Professional Certified Coach (PCC) with the International

Coach Federation (ICF) and is one of only two coaches to hold this credential in Tasmania. She is

also a national board member of the ICF. Katherine holds a BArts in Psychology, Cert IV in Workplace Training and Assessment and a Cert IV in Counselling.

What we do

People Flourishing offers workshops for employees and their own personal development. Central

to this is training and coaching in which individuals develop a greater understanding of their own

career, development needs, personal strengths and individual style. Our work with individuals

supports them to understand and be able to make progress on their own career needs and personal development. A step that is vital within the context of successful performance

development.

We have been working with agencies in the public sector since 2004, and we have a proven history and reputation for delivering high quality, evidence based, engaging and practice changing programs

for individuals, managers, leaders and HR specialist.

Our approach

The approach of People Flourishing is to work creatively and in partnership. We are dedicated to a

strengths based approach and our work is highly influenced by the evidence based learning coming

from the field of positive psychology. Key theoretical influences are Positive Organisational

Scholarship and Appreciative Inquiry.

Facilitator details

Name: Katherine Street Based in: Hobart, Tasmania

Weblink to profile: www.flourishing.com.au


Existing courses

Complex Career Conversations for HR

Professionals Career Conversations for Managers

Develop Your Career Your Career: Developing a Reflective Practice

The Science of Flourishing


BDO INDUSTRIAL & ORGANISATIONAL PSYCHOLOGY (IOP)

(formerly BDO Organisation Development)

Organisation website: www.bdo.com.au

Organisation based in: The BDO team is based in Adelaide servicing the Asia Pacific

region.

Who we are

BDO IOP is a team of Industrial and Organisational Psychologists who provide individual and

organisation enhancement services to public and private sector clients throughout the Asia Pacific

region. As subject matter experts in the field of human behaviour within organisations, we draw

from applied research to deliver tried and proven methods to overcome the increasing complexity faced by modern organisations.

What we do

BDO IOP has over 25 years of experience working with public sector organisations across the

three tiers of government. In this time we have seen the operating environment become ever more

challenging and hence we feel that our unique blend of skills and experience can provide the

“break-through” agencies are looking for.

We can assist you in the following areas;

Manager and Leadership Development - Using the considerable research base within organisational

psychology, we design and deliver training and development programs of varying lengths to staff and managers. Our aim is to equip participants with tools and techniques they can learn today and

apply tomorrow. For the most part our programs are specifically designed for clients and their

unique needs and circumstances using tried and proven tools and techniques.

It should be noted that we have facilitated the delivery of the Public Sector Management program

in SA, NT, Tasmania and Qld. We also work internationally with clients in Hong Kong (eg Cathay

Pacific), Malaysia (eg Unysys) Singapore (eg Singapore Institute of Management) and New Zealand

(eg Pernod Ricard).

Organisation Review and Development - Our focus is on people, systems and structures, with the

aim being to identify ways to enhance the functioning of these elements to improve performance.

For example we are currently reviewing key service areas within the City of Marion (SA) to identify areas for service improvements and savings. Other recent projects have been for the Dept of

Premier and Cabinet (SA), SA Health, Office of Recreation and Sport (SA) and Hockey Australia.

Our approach in each instance is to apply a “systems orientation” so that we look at the whole organisation/division and the context in which it operates in order to identify the “root cause” of

presenting issues or opportunities for redesign.


Targeted Training and Development – A key skill of BDO is designing training and development

programs to address specific client needs. These can range from conflict management and negotiation training through to team development. These programs can range from half day

sessions through to multi-day workshops. All use multi-method approaches to training based on the

principles of adult learning.

Organisation Research - We undertake empirical and qualitative research for organisations typically

in areas such as staff surveys (Royal Flying Doctor Service NSW, Tas, Vic), customer surveys

(Premier and Cabinet SA) and stakeholder research (Newmont Gold Mining, WA). Our aim in this

domain is to gather valid and reliable data and information that clients can use to inform their

decision making and planning.

Individual Development - A core function of our business is the conduct of psychological testing to

determine the “right person” for a role, whether that be a new position or internal promotion. This can be done via individual testing or the use of assessment centres. More recently we are using this

information from this testing as well as 360° reviews for individual development and coaching.

Clients who have benefited from this service include Dept of Environment and Natural Resources, National Pharmacies and St Peters College.

Our approach

BDO adopts a consultative approach in working with clients in order to understand their needs,

their circumstances and the desired outcomes. Wherever possible we prefer to gather data and

information to understand the presenting circumstances. On this basis we then design an

intervention focusing on the core or root cause issue, working in collaboration with the client to

bring about a lasting solution…that we guarantee.

Our facilitators

The consultants at BDO are facilitators – we facilitate the learning experience through concepts,

activities and discussions, rather than telling the participants what they need to know.

As is evidenced above it should also be noted that we are more than just trainers. We are actively

involved in wider consulting activities which means we see functional and dysfunctional systems and practices and their consequences. This exposure and experience then serves to inform our

assistance so that methods discussed are go well beyond the theory and are directly applicable.

Facilitator details

Name: Scott Way Based in: Adelaide, South Australia

Weblink : www.bdo.com.au/people

Mr Way is the Director and has over 25 years of consulting and facilitation experience throughout

the Asia Pacific region. His qualifications include a Bachelor of Arts (Psych), Graduate Diploma

Applied Psychology and Master of Business Administration. He is a Registered Psychologist, a Member of the Australian Psychological Society, a Member of the Australian College of


Organisational Psychologists, Chartered Member of Australian Human Resources Institute.

A significant portion of Mr Ways consulting career has involved working with public and private sector organisations to introduce systems and practices to improve the performance of people and

organisations It should also be noted that Mr Way was a former senior officer within the Australian

Public sector and this direct experience has assisted him to work with The Departments of Premier and Cabinet SA, NT, Qld and Tas through the Public Sector Management Program. Other state

agencies in SA include Treasury, Transport, Environment, TAFE and Corrections. He has also

consulted to the Cities of Marion, Charles Sturt, Prospect and Mitcham in Adelaide as well as the

Departments of Immigration, Health, Customs and Defence in the Federal sphere.

Existing Staff and Management courses

Performance and People Management Career path planning

Conducting Difficult Conversations Job design

Developing Effective Performance Plans Managing Work and Life balance

Manager as Coach Maintaining Vitality

Managing Conflict in the workplace Innovation and Creativity

Giving and Receiving Feed=back Lean Thinking and Practice

Shaping Workplace Behaviours Value Stream Mapping

Building a Positive Performance Culture Problem Solving and Decision making

Leading and Managing Teams Aust Business Excellence Framework

Change Management Leading Change

Managing time and resources Business Planning Essentials


RUN TO WORK PTY LTD


Who we are

Run to Work Pty Ltd is a Hobart-based organisational consulting, capability development,

performance improvement and coaching practice. We have worked for many years with

individuals and teams at all levels, in large and small organisations, in various sectors and industries, to grow, practice and embed their skills to bring all of themselves to their work, to be high

performing and achieve their full potential.

What we do

The practice specialises in:

a) Equipping people to develop, practice, enhance the skills required to create and sustain an

empowered, human-centred team and organisation culture where individuals and teams are innovative, high performing, continuously improving, highly engaged, change oriented,

healthy & resilient, have excellent relationships; to surface & resolve hidden blockers to

high performance.

b) Developing technical management skills to assist operational managers with financial, risk, and project management.

The practice has:

Expertise and qualifications in financial management and risk which develops managers in a practical and engaging way.

45 years’ experience in leading, managing, engaging, motivating, challenging, rewarding people (all govt levels & priv. sector); more recently, in equipping others to lead in this way.

Expertise in engaging staff early on and throughout change projects, so they have ownership

of the new way, are committed to exceeding expectations; in leading & supporting staff

through change.

Strengths in facilitating & equipping people in how to develop safe, trust-based work

environments and relationships; to be empowered to create & maintain excellent collaboration; to have all the conversations they need to have to feel safe, valued, respected

and professionally fulfilled; to prevent and address uncivil behaviours (such as bullying).

10+ years’ experience in executive, workplace, career, behavioural and team coaching to achieve high performance, talent and career fulfilment.


Our approach

… is to develop & strengthen emotional, social intelligence capabilities by facilitating experiential

processes that equip individuals & groups to continually practice and hone their skills to bring all of

their and their colleagues’ talents, personality and energies to their work; to make life at work more

authentic, challenging, growthful, rewarding, enjoyable, sustainable and effective for everybody. The

organisation’s bottom line is optimised by this empowering, ownership-building approach.

Our facilitators

- have expertise and qualifications in financial management and risk; extensive experience in

organisational consulting; in leading agencies, large and small change projects; in creating, managing

and sustaining high performing teams;

- over ten years professional practice in career, workplace and executive coaching and facilitating empowering group processes;

- have professional partnerships with tertiary educators, organisational consultants and academics,

who inspire and shape our work in organisational performance, change, staff engagement,

leadership.

Facilitator details

Name: Graham Gourlay Based in: Hobart, Tasmania

Master’s in Public Sector Management; Master’s in Business, specialising in organisational change & consulting (group processes, psychodynamics/social analysis, human engagement &

relationship-building, EQ, improving the human experience in organisations; supporting

people through down-sizing).

Additional specialist training/qualifications: coaching, quality systems, project management.

Name: Alicia Leis Based in: Hobart, Tasmania

Chartered Accountant with 15 years’ experience in public practice and industry.

Extensive experience within the public sector on major projects advising on risk, project management, performance improvement, and financial management.

Over 10 years of training and development experience including facilitation and training and

materials development with a focus on adult learning principles and practical application.

Existing courses

‘Maximising performance - managing budgets and financial plans to results’ (a practical skills based course in understanding financial information and understanding the role of operational managers in financial management within an organisation).


‘Manage the risks - a practical guide to risk identification, management and embedding risk management into the culture of the organisation / project’.

‘Creating high performing teams/organisational culture’; ‘Creating the workplace you want’. (innovative, values-based, collaborative, change oriented, high well-being & engagement)

‘Leading and sustaining change initiatives’; ‘Leadership’; ‘Managing in a coaching style’.

‘Conducting difficult conversations’ (re performance, unacceptable behaviour, building collaboration where there was conflict).


SHAPING CHANGE

Organisation website: www.shapingchange.com.au


Who we are

Shaping Change is a specialist consulting practice in the field of Organisational Development and

Human Resources. We have been in operation since April 2011.

What we do

We offer consulting services in leadership development, organisational culture, team building,

change and transition management, organisational behaviour, employee engagement and

motivation, facilitation and coaching, strategic direction, and management.

Our approach

We bring an energetic and proactive approach combined with a wealth of knowledge and

experience to help our clients achieve their desired outcomes.

We are passionate about helping individuals, teams and organisations grow and develop their true

potential. We work with you to truly understand your issues, then develop and deliver

transformational interventions.

We help organisations answer the fundamental questions:

What strategic capabilities and culture are required to deliver our objectives?

What are the obstacles to delivering our strategy and how can we overcome them?

How will we accelerate change?

How will we motivate our people to perform?

How will we develop capability and competence?

How will we measure success?

How will we reward people who contribute to our success?

We work to understand your organisation, then deliver strategic solutions.

Our facilitators

Ros Cardinal, the Owner and Principal Consultant of Shaping Change, has been working in training

and development for over a decade. In a previous role as Organisational Development Manager for Aurora Energy she was responsible for the development of Organisational Development strategy

and implementation for the business. Ros also represented the Government Business Enterprises

on the Executive of the TTC, and provided input into training strategy and direction for the TTC

and member organisations.


Facilitator details

Name: Ros Cardinal Based in: Hobart, Tasmania

Weblink to profile: http://www.shapingchange.com.au/about-us

Existing courses

Leading Change Dealing with Change

Coaching to GROW Understanding Engagement and Motivation

4MAT – learning styles / leadership styles


SPROUT LABS

Organisation website: www.sproutlabs.com.au

Organisation based in: Hobart, Tasmania and works state-wide

Who we are

Sprout Labs is an award-winning business that helps organisations transform the way they learn and perform. We work with the 70:20:10 learning framework to drive organisational change and help

individuals to develop their expertise. We specialise in working with federal and state government

agencies and departments.

What we do

Design, development and implementation of innovative learning strategies.

Sprout Labs can advise and assist TTC and/or member organisations in the design, development

and implementation of 70:20:10 learning strategies. Our focus is on improving performance through

the use of technology in innovative ways that are relevant to the workplace.

Developing learning solutions

Our development capabilities include:

designing learning strategies and blueprints

developing media-rich, engaging learning resources such as videos, podcasts, interactive

flowcharts, and interactive decision-making tools

mobile learning, to cater for workplaces without easy access to desktop computers, enabling

easy access to learning anywhere

designing and supporting facilitated social learning experiences including communities of

practice; we also run courses for clients in online facilitation skills.

Implementing learning solutions

Learning is not merely about producing great courses. Ensuring that business outcomes are

achieved means effectively implementing the program inside the organisation. At this point, Sprout

Labs provides mentoring and coaching to ensure that the desired outcomes are achieved.

Other technical services include cloud hosting of Moodle and Totara LMS, and helpdesk/support.

Our approach

Our learning/resource design and development approach is based on the ADDIE model: analysis,

design, development, implementation and evaluation. We place strong emphasis on the analysis

stage and focus on measuring business outcomes, learner needs and context.


During the development phase of a project we take an iterative approach, with early prototyping,

based on principles of agile project management. We have found this collaborative approach to provide the best results for organisations at the lowest cost.

Sprout Labs often works in partnership with training providers and subject matter experts.

Our facilitators

Sprout Labs is led by Dr Robin Petterd, with support from Bruce Ransley of Impress: clear

communication Pty Ltd, a communications consultant who specialises in technical writing and

training in effective communication practice.

We have a strong background in competency-based learning, and have worked across industries as

diverse as construction, design, hospitality, community services and health services, for local, state,

and federal government.

Facilitator details

Name: Robin Petterd Based in: Hobart, Tasmania

Weblink to profile: http://www.sproutlabs.com.au/about

Name: Bruce Ransley Based in: Hobart, Tasmania

Weblink to profile: http://www.impress-cc.com.au/about.html


THE REAL LEARNING EXPERIENCE

Organisation website: www.reallearning.com.au


Who we are

The Real Learning Experience has been developing exceptional leaders and high performance teams for Tasmanian organisations since we were found by Simon Thiessen in 1993.

Each of our courses is extensively researched and founded on contemporary adult learning

principles. Our learning facilitators are experts at adapting their delivery to make the learning both engaging and relevant to the specific issues your people are facing.

What we do

Teams that produce exceptional results have three stand out features:

Their leaders are highly skilled at self-management and at creating climates in which their

people are motivated to perform.

The team members are cohesive and committed to common goals. They communicate

strongly and conflict is handled well.

The individual team members are robust, self-aware, motivated and engaged.

We design, develop and deliver programs that address team performance at each of these levels – and we do that with a strong track record of getting results. In over 22 years of facilitating learning

for adults, we have worked with over 250,000 people across all sectors of business and

government. These include every Tasmanian state public sector department – in almost all of them

we provided multiple in house programs including Department of Premier and Cabinet, Treasury & Finance, DPIPWE, Department of Education, The Skills Institute, The Public Trustee, DIER,

University of Tasmania and LINC Tasmania.

Some of our national/international clients have been Department of Defence, Heinz, Austereo, McDonalds, Hertz, The Seven Network and News Corporation, Alinta,

Powerlink, Novotel, Telstra and the Department of Human Services.

Our approach

We believe that learning starts well before a participant enters the training room – and continues

well after they leave. We take a broad approach to providing learning that is both engaging and relevant by:

Working with our clients to understand their specific training objectives and also the

challenges and issues that their people face in their working environment.


Delivering learning that is adult focused and engages participants through use of activities

and practical problem solving exercises.

Contextualising everything we deliver to ensure participants can relate what they learn to

their everyday work lives (and potentially their personal lives as well).

Understanding each individual’s goals from their involvement in the program to ensure

these are met within the framework of the program. Ensuring that learning is enjoyable

through high levels of participation.

Recognising our role as facilitators of learning and not just providers of information.

Our facilitators

Simon Thiessen is our most experienced learning facilitator – please refer to his link below. Simon

founded the Real Learning Experience and has been designing and delivering learning programs for

over 23 years.

David Osman is our other senior learning facilitator. He has an extensive track record managing and

delivering learning in government and in the health sector.

Through our network of partners, we are able to provide exceptional learning facilitators in every

state and territory.

Facilitator details

Name: Simon Thiessen Based in: Hobart, Tasmania

http://www.reallearning.com.au/simon-thiessen

Name: David Osman Based in: Melbourne, Victoria

http://www.reallearning.com.au/david-osman

Existing courses

The Leadership Academy – 11 one day modules that can be delivered individually or as an

ongoing learning package

The Emotionally Intelligent Communicator – a 1

or 2 day program

Emotional Intelligence For Leaders and

Managers Leading Change

Team Building (various programs) Giving and Receiving Effective Feedback


Essential Interpersonal and Workplace

Communication Skills Developing High Emotional Intelligence

Working together with High Level

Communication Working with Different Personalities

Assertiveness without Aggression Leading Different Personality Types

Effective Workplace Conversations Setting and Achieving Goals

Leadership Styles Inventory (LSI) and

Organisational Climate Survey (OCS) –

psychometric tools designed to help leaders

understand their leadership style and the impact

they are having on the climate their team works

in.

people and performance management trainer panel · ttc people and performance management trainer...

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