people analytics - triangle industry liaison group · analytics. what is driving the change from...
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Jeanne J. Holmes, PhDRiskVersity
Measure What Matters
Triangle Industry Liaison Group | September 2019
PEOPLE ANALYTICS
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What is driving the
change from
metrics to analytics?
What are the
differences between metrics & analytics?
How can you
transform your
metrics into analytics?
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What is Driving the Change?
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What is Driving the Change?
• Technology & innovation
• Business analytics
• Cost pressures
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Cost Pressures
• More effectively find the skills and expertise needed at the right time for the right price
• Retain star performers more cost effectively• Predict workforce needs• Monetize workforce strategies
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What are the differences?
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Metrics Analytics
Reactive reporting (descriptive)
Proactive predicting (prescriptive)
Provide information that gives a “status update” for tactics and operations
Provide insight that helps inform decision-making and drive strategy
Provide a standard system of measurement
Provide a systematic computational analysis of data or statistics
Measure single data points Connect multiple data points
State the past and present State the past, present, and predicts the future
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Recruiting & Selection
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Reactive Reporting
Typical Metrics• HBCUs, HSIs, women-only institutions • Women & minorities candidates• Minority-targeted marketing sources• Women & minority employees
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Proactive Predicting
• Capacity & capabilities• Internal and external movement• External forces
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Proactive Predicting
• Recruitment yield ratios• Recruitment source pipeline • Relationship between
– Staffing levels/diversity & sales– Recruitment sources and
performance/turnover/ competencies– Future performance and selection tool
scores/candidate characteristics
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Retention
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Reactive Reporting
• Turnover rates • Promotions• Employee satisfaction• Development activities• Engagement-type activities• Retirement age• Ready-now women and minorities
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Proactive Predicting
• Exit risks• Influence of retirement on workforce
capacity and capabilities• Retention-related programs• Future-ready women and minorities• Organizational Network Analysis (ONA)
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How do I change a metric into an anlaytic?
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Intention vs Reality
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Final Thoughts
Focus on predicting and prescribing
Evaluate regularly
Don’t neglect organizational strategy
Start small and go for impact
If possible, hire someone with analytics experience