pennsylvania next generation 9-1-1 issues today and tomorrow governance, regulation and funding...
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Pennsylvania Pennsylvania Next Generation 9-1-1Next Generation 9-1-1
Issues Today and TomorrowIssues Today and TomorrowGovernance, Regulation and FundingGovernance, Regulation and Funding
David HollDeputy Director for Operations
Pennsylvania Emergency Management [email protected]
717-651-2231
Commonwealth of PA Overview
Population
12,895,393 Land Area
46,055 square miles
Counties
67
Miles
170 north to south
283 east to west
PENNSYLVANIA CONSOLIDATED STATUTESTITLE 35. HEALTH AND SAFETY
PART III. PUBLIC SAFETYCHAPTER 53. EMERGENCY TELEPHONE SERVICE
§ 5303. Telecommunications management.(a) Powers and duties of agency. --The agency shall have the following powers
and duties:(1) To adopt rules and regulations pursuant to this chapter and promulgate, adopt, publish and use guidelines for the implementation of this chapter. Rules, regulations and guidelines proposed under the authority of this section shall be subject to review by the General Counsel and the Attorney General in the manner provided for the review of proposed rules and regulations pursuant to the act of October 15, 1980 (P.L. 950, No.164), known as the Commonwealth Attorneys Act, and the act of June 25, 1982 (P.L.633, No.181), known as the Regulatory Review Act.
Regulation – PA Act 78
9-1-1 Program Summary
Over 80 million 9-1-1 calls made in the commonwealth in the past 10 years; 8,850,159 total calls to PSAPs in 2013
Wireless calls since 2007 have increased from 45% to almost 70% in 2013
Wireline calls, conversely, havedecreased from around 55% to around 30% during that
same period
2011 PSAP Environment
Stove-piped, proprietary, independent 9-1-1 systems operating in silos
69 Public Safety Answering Points (PSAPs), (67 counties and 2 cities) with limited/no ability to share public safety data, radio, and call processing information, or ability to transfer callers. Multiple platforms with legacy architecture limiting access and situational awareness for first responders
Rising Costs of Infrastructure and Operations with Simultaneous Reductions in Funding, particularly impacted by a steady annual decline in wireline funds
A path forward to NG9-1-1 was needed…
Pennsylvania NG9-1-1 Roadmap
NG 9-1-1NG 9-1-1
ESInet Deployment
ESInet Deployment
GIS / DataECRF
GIS / DataECRFSecuritySecurity ApplicationsApplicationsTelephonyTelephony
• Deployed locally and operated regionally, according to statewide enterprisestandards
• Integrated technology supporting multiple PSAPs
• Based upon NENA i3 standards
Vision:Statewide Development of Regional Interconnected Systems
• Statewide GIS repository created to serve as the Emergency Call Routing Function (ECRF)
• ECRF data function created
• Based upon NENA i3 standards
• Security plan implemented and deployed at enterprise and regional levels
• CSRIC best practices and NGSEC standard integrated into state plan
• Based upon NENA i3 standards
• Enterprise telephony systems created within regions
• Shared telephony systems between regions
• Based upon VoIP standards
• Common Interoperable NG9-1-1 applications
• Integrated within the Core of the NG9-1-1 solution
• Based upon NENA i3 standards
Needed to design and develop an Internet Protocol (IP) Network (ESInet) at the regional and state (enterprise) levels dedicated to support public safety service applications and NG9-1-1 interconnectivity based upon the roadmap; a “System of Systems” ESInet for the CommonwealthNeeded to leverage existing as well as planned systems currently operating as patchwork stove- pipes and independent silos mentioned earlierNeeded to start with a pilot and then incentivize early adopters
Emergency Services IP Network (ESInet)
ENHANCED 9-1-1 Federal Grant Pilot
ENHANCED 9-1-1 Grant Project [administered by the National Highway Traffic Safety Administration (NHTSA)] scope:
$2.475 million in grant funds with a 50% match from multiple county wireless and wireline funds
Commitment to complete by grant expiration September 2012
GOAL: Deploy an interoperable, multi-county/regional network in an operational environment as an ESInet in order to:
Fully comply with the ENHANCED 9-1-1 grant application
Implement a Public Safety-Grade ESInet supporting multiple applications and agencies enabling cost efficiencies, network sharing, and data interoperability
Develop a sustainable funding model beyond the grant period
Region 13 ESInet Broadband System
• Originally 8 PSAPs; developed into 14 PSAPs currently participating in the project
• Tie into contiguous regional and state “system of systems” enterprise networks at strategic points
• Regional fiber/microwave ESInet supports multiple NG9-1-1 applications - including the “WestCORE” telephony and CPE applications
Created “WestCORE” CPE Application
Benefits / Opportunities:
•Replace end-of-life CPE with an IP-enabled, NG9-1-1 capable CPE
– Reduced number of CPE switches from 13 to 3
•Enable disaster recovery and continuity of operations
•Share recurring costs across multiple funding sources:
– 9-1-1 Surcharges– DHS Grants– County Funds
WestCORE CPE Project 12 PSAPs originally participating; now 13
SusquehannaTioga
Wyoming
Wayne
BradfordMcKean Potter
SullivanLackawanna
Pike
Forest
Warren
CameronLycoming
LuzerneMonroe
Carbon
NorthamptonSchuylkill
Columbia
Lehigh
Clearfield
Clinton
Union
Clarion Jefferson
VenangoElk
Centre
Snyder
Berks Bucks
Montgomery
York
Lancaster
Dauphin Lebanon
ChesterFulton Franklin
MifflinJuniata
Perry
Cumberland
Adams
Somerset
Cambria
Bedford
BlairAllegheny
Butler
Fayette
Armstrong
Westmoreland
Indiana
Greene
Erie
Crawford
Lawrence
Mercer
Beaver
Washington
Northumberland
Montour
Delaware
Philadelphia
Huntingdon
Use the ESInet to create a Host / Remote CPE solution regionally and/or statewide
Cost of CPE replacement / upgrade (169 positions)
$9.4M Capital Investment
$564K Annual Operating Expense
Versus: Investment into Regional NG9-1-1 capable CPE
$5.1M Capital Investment
$392K Annual Operating Expense
Reduction of over $4.3M in capital costs and $173K annual operating expenses
“WestCORE” Regional Approach
Provided Baseline for a Statewide Approach
Cost of CPE replacement / upgrade (legacy)> $30.6M Capital Investment
> $5.5M Annual Operating Expense
Versus: Invest into statewide NG9-1-1 capable CPE with shared network
$16.8M Capital Investment
$3.03M Annual Operating Expense
Reduction of over $13.7M in capital costs and $2.48M annual operating expenses
• Originally 8 county PSAPs needed to replace 9-1-1 systems due to “end of life” notifications; 1 county needed to refresh 9-1-1 system hardware
• Existing systems and network were not NG9-1-1 capable• Not redundant• Not interconnected• Could not transfer ANI/ALI between PSAPs• Could not automatically route to other PSAPs in the event of
call overflow or system failure
• Average cost for replacement of a single county 9-1-1 telephony system was $395K ($3.16M total regional cost)
• The average county yearly maintenance cost would have been $45K for a new system
“Northern Tier” Region
• Now 10 Counties in North-West Pennsylvania
• Over 7,700 Square Miles• Over 660,000 Residents• Over 3.4 Million Calls in 2012
“Northern Tier” Regional NG9-1-1 Project
SOLUTION:•A 39-Position Regional, NG9-1-1 capable telephony system and network•One system (geo-diverse) shared between all 10 counties•Average county yearly maintenance is less than $22K (savings of $24K/year)
Reduce costs by reducing excess capacityESInet promotes systems sharing and creates redundancy and resiliency
Roughly 850 positions in PA PSAPs with CPEs capable of handling 10,500 positions; each PSAP had independent CPE
WestCore and Northern Tier regional projects reducing CPE to shared capacity with significant cost savings
Develop ‘shared systems’Deployment of common communications platforms to strengthen interconnectivity and interoperability among regional partners
CAD, Telephony, Logging Recorder, GIS, LMR, etc.
Ongoing Regionalization Strategy
PA Intergovernmental Cooperation Law
• Title 53 Pa. C.S., Chapter 23• Authorizes two or more “local governments”
to “jointly cooperate in the exercise or in the performance of their respective governmental functions, powers or responsibilities.”
• Can be used as a vehicle to develop regional cooperative governance structures for both finance and operational policy/procedure
Regional Governance
Regional Assessment Collaborations
PEMA has been working with PSAPs to fund and promote the Regional Shared Services Assessment program– To date, over $1,800,000 has been designated for the assessments– 50% of eligible funding paid upon agreement to participate with regional
partners; 50% paid upon completion and assessment approval
* Currently 8 regions have developed from PSAP collaborations; continues to change with ongoing discussions.
Incentivize Regional Initiatives To:Build out ESInet platform ‘system by system’, i.e., ‘network by network’ – two networks currently in place (NW and SW – 24 counties - 1/3 of Commonwealth – others being designed)
Converge networks and systems – interconnecting NW and SW ESInets – to be completed early 2015
Implement NG9-1-1 capable PSAPs – post assessments
Implement statewide NG9-1-1 geographic based routing and database integration – discussions in progress; not in place
Implement NG9-1-1 capable interoperable applications
Core NG9-1-1 functions being planned but not in place
NG9-1-1 Continued Path Forward
Develop sustainable funding model
• Act 78 was set to sunset June 30, 2014• Legislature extended sunset to June 30,
2015• Various proposals currently on the table
and in discussion among stakeholders• Funding model is a primary point of
ongoing discussion:• BIG QUESTION - Whether to continue solely
with “chase the device” surcharge strategy or expand to future NG9-1-1 funding options based on IP technology evolution?
PA 9-1-1 Statute - Act 78
Funding Challenges
• Technology is advancing.– Consumer habits / expectations– Next Generation 9-1-1
• Costs seem to be outpacing revenues.• Need to create a holistic approach to 9-1-1 in
the commonwealth.• Long term fix that does not require legislative
changes in the near future.
Percentage on “Base Rate”• Inherent inflation escalator• Adaptable to consumer habits• Likely to reduce undercollections
Flat dollar amount• Static• Not adaptable• Maintains current assessment method
Fee Options
“Communication service.” Any service that provides a capability to the consumer to initiate, route, transmit, or complete a 911 communication from or through any device using telephone numbers, Internet Protocol addresses, or their functional equivalents or technological successors.
Definitions
“Telecommunication device.” Any equipment or item made or adapted, for use by a consumer to initiate, route, or transmit telecommunications.
“Base rate.” The amount, excluding all taxes and fees, that is charged by a communication service provider or retail seller to a consumer for its goods or services.
Definitions (continued)
Questions
Pennsylvania NG9-1-1Supporting Emergency Services Statewide