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Communication
“I shall look at you out of the corner of my eye, and you will say nothing. Words are the source of misunderstandings." -from
the Fox-” -Antoine de Saint-Exupery, The Little
Prince
Quick Facts
85% of what we know we
have learned through listening
Less than 2% of all professionals have had formal
education or learning to
understand and improve listening
skills and techniques
Communication occurs 7 out of every 10 minutes
with another human being
In a typical business day, we
spend 45% of our time listening,
30% of our time talking,
We talk at a rate of 125-175 words
per minute, listen at a rate of 125-250 words per minute, but think at a rate of 1000-3000 words
per minute.
Humans generally listen at a
25% comprehensi
on rate
With accurate communication in Any relationship, we Can
enable ourselves with the possibilities of happiness and
peaceful conduct
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Why Improve Your
Communication Skills?
Communication is
everywhere, it an
extremely important part of our
social lives.
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Communication is
required….
…for relationships to flourish
…to express yourself
…to be productiv
e
…To Be
Understood
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Proper Communication and Techniques can build trust
between individuals or groups…
Allowing Ideas to be presented in both a positive and
inspirational wayhttp://www.flickr.com/photos/16230215@N08/6984394425/
Communication can…
http://www.flickr.com/photos/31157339@N00/5160365843/Flourish
Or be frustrating
and detriment
al
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TypesOf
Communication
AspectsOf
communication CommunicationAt
Work
Communication In
PersonalRelationships
Understanding communication
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Verbal communication
The link between what is said and what is
understood via perspective and
emotionhttp://www.flickr.com/photos/10213764@N02/1485773850/
http://www.flickr.com/photos/48466486@N03/5206888631/ http://www.flickr.com/photos/48466486@N03/5206885103/ http://www.flickr.com/photos/48466486@N03/5206886817/
Non-Verbal Communication
• Gestures• Posture• Touching Behavior
• Facial Expressions• Eye Behavior• Vocal Behavior
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Communication At the
Workplace
Types of Communication at Work•Information Sharing
•Relationship Maintenance•Goal Orientation•Organizing
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Positive Communication techniques improve Both Company productivity,
employee efficiency and mood
Beneficial for business and employees
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Communication in
relationships
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Expectations are a dangerous
thing
They almost always lead to
anger
Expectations build
resentment, resentment
makes it hard to build both trust
and respect
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http://www.flickr.com/photos/36521966221@N01/3482456871/
Doing The “Work”4 Steps to
Communication
1.Is it true2. Can you absolutely
know that it’s true3. How do you react, what happens, when you believe
that thought? Does that thought bring stress or peace into your life? 4.Who would you be
without the thought? What do you see? What would your life look like without
that thought?
The Turnarounds:
A statement that can be turned around to the
self, to the other, and to the opposite. For example:
“He” should understand me turns around to: • I should understand
me. (to the self) • I should understand “Him.” (to the other)
• “He” shouldn’t understand me. (to the
opposite)
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Why not start now?
Use positive communication
techniques to improve a relationship that needs work in your life for 1
week
Positive communication
Self Awareness leads to being more concise,
understood and an
improved mental state
Improved workplace
productivity and overall employee
satisfaction
Improved communication in personal life
leads to balance and
promotes trust and respect
With accurate communication in Any relationship, we Can
enable ourselves with the possibilities of happiness and
peaceful conduct
http://www.flickr.com/photos/16230215@N08/6116884557/
You can Start A chain Reaction toward creating an environment of happiness and peace through
positive communication
Imagine what this could do on a global level
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