Peer TrainingPeer Training

What’s Driving Peer Training?

What’s Driving Peer Training?

technology demandsbudget constraintsrapid changecertification requirements increased need for quality in

products and services

technology demandsbudget constraintsrapid changecertification requirements increased need for quality in

products and services

On the Job vs Peer TrainingOn the Job vs Peer Training

Typical OJT anybody can get

drafted to train different trainers

= different approaches

trainers’ skills vary widely

Typical OJT anybody can get

drafted to train different trainers

= different approaches

trainers’ skills vary widely

Peer Training identified peer

trainers all peer trainers

use the same approach

coherent development of trainers’ skills

Peer Training identified peer

trainers all peer trainers

use the same approach

coherent development of trainers’ skills

Impact of Inconsistent OJTImpact of Inconsistent OJT

job performanceproductivityqualitycustomer satisfaction

job performanceproductivityqualitycustomer satisfaction

Benefits of Peer TrainingBenefits of Peer Training

greater control over job performance

improved qualityemployee developmentpool of qualified trainersROI

greater control over job performance

improved qualityemployee developmentpool of qualified trainersROI

KnowledgeAcquisition

Skill Development

JobPerformance

OrganizationalImpact

PRACTICE

TRANSFER

MOTIVATION

SUPPORT

The Training ModelThe Training Model

7 Step Training Model7 Step Training Model

1. Prepare2. Make effective contact3. Clarify the task4. Check knowledge and skills5. Train6. Evaluate mastery7. Feedback/next steps

1. Prepare2. Make effective contact3. Clarify the task4. Check knowledge and skills5. Train6. Evaluate mastery7. Feedback/next steps

Checking ComprehensionChecking Comprehension

I know it. I’m explaining it.So, my student must be “getting”

it.

I know it. I’m explaining it.So, my student must be “getting”

it.

Checking ComprehensionWhen to check

Checking ComprehensionWhen to check

when you’ve covered a lot of material

when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much

when you’re about to make a transition

when your student gets that lost, glazed look - or looks a little anxious

when you’ve covered a lot of material

when you’ve been doing all the talking, showing, or demonstrating, and your student hasn’t been doing much

when you’re about to make a transition

when your student gets that lost, glazed look - or looks a little anxious

Giving FeedbackTips

Giving FeedbackTips

be helpfulmix the positive with the negativebe specific not vaguebe descriptive not evaluativefollow up feedback to check

understanding

be helpfulmix the positive with the negativebe specific not vaguebe descriptive not evaluativefollow up feedback to check

understanding

Using Documentation in Training

Using Documentation in Training

The Training ChecklistField Trainer/Coach documents

activityStudent initials when activity is

completedPost New Hire follow-up

The Training ChecklistField Trainer/Coach documents

activityStudent initials when activity is

completedPost New Hire follow-up