pec performance presentation
TRANSCRIPT
Suzanne DoranManagement InternJuly 5 , 2016
PERFORMANCE MANAGEMENT
PROJECTCITY OF OAKLANDPUBLIC ETHICS COMMISSION
1. Project Background2. What is Performance
Management?3. Benefits4. Best Practices and Models5. PEC Performance Measures6. Questions and Discussion
OVERVIEW
Measurement&
Reporting
Strategic planning
Establishing
performance goals
Program execution
Evaluation & learning
Improved programs & better
results for the public
WHAT IS PERFORMANCE MANAGEMENT?
1. Establish Performance Goals 2. Define Indicators to Measure
Progress, Set Benchmarks and Targets
3. Monitor and Report Progress 4. Evaluate Performance Data
and Use Analysis to Inform and Motivate Improvement
ESSENTIAL STEPS
Capacity for
learning & improvement
Acco
unta
bilit
y
Improved
results
for the
public
Repeated
Performance
Management
Cycles
WHY PERFORMANCE MANAGEMENT?
Focus on results.
Increased knowledge, transparency, and accountability.
Improved programs produce better results.
BENEFITS
Activities/Outputs: What are we doing to improve government integrity and ethics compliance?
Outcomes: Are our activities and systems yielding improved outcomes?
WHAT DO WE NEED TO MEASURE?
PERFORMANCE MEASURES FOR ETHICS COMMISSIONS
Ethics agencies
Duties and
jurisdiction vary
Performance
Measures
No single standard
PECPerformanc
e Goals and
Measures
PEC staff
Citizens and community
stakeholders
Legislation and Annual
Reports
Commissioners
Best practice research
PEC PERFORMANCE MEASUREMENTS
DISCLOSE/ILLUMINATE EXAMPLE
Performance
Measures• # of filers
submitting reports
• # of technical problems reported or associated with filing system
• User satisfaction scores
DESIRED OUTCOME: Filers can easily submit campaign finance, lobbyist and ethics-related disclosure information.
Program Goal
Filing tools collect and transmit data in an effective and user-friendly manner.
Activities
• Institute and maintain e-filing system.• Publicize tool
widely.• Provide technical
assistance to filers.• Design surveys
and conduct user testing.
EDUCATE/ENGAGE EXAMPLE
Performance
Measures• % advice requests
fulfilled within target timeframes
• # of in-person citizen interactions
• # of surveyed respondents reporting awareness of Commission mission and resources
• % change in hits to webpages, social media followers, etc.
DESIRED OUTCOME: PEC is a trusted and frequent source for information and assistance on government ethics, campaign finance, and transparency issues.Program
GoalCitizens and regulated community know about the PEC and know that they can contact the PEC with complaints/questions about government ethics, campaign finance, or transparency concerns.
Activities• Issue advice and
legal opinions.• Consult and
collaborate with City officials, agencies and community partners.
• Conduct outreach regarding PEC resources.
• Engage with PEC clients and citizens to share PEC mission, activities, and accomplishments.
January – March 2016
Research into best practices,
assessing available data
April – June 2016
Developing draft goals, objectives &
performance measures,
meetings with staff, input from
Commission
July – December 2016
Implementing data collection and monitoring to
determine baselines, testing draft measures
January 2017
Analyzing and reporting results,
making adjustments, using
data to plan and set goals for 2017
PROJECT TIMELINE