completing a technical review user guide - safe … a technical review user guide for cb...

Completing a Technical Review

User Guide For CB Administrators & Staff

Contents Technical Review ........................................................................................................................................... 2

This user guide will map out a suggested CB Administrator technical review

within Reliance. Everything in this user guide will take place AFTER the Auditor

has uploaded the audit into Reliance via the Offline Audit Tool and has routed

the audit to the APPROVAL phase.

Completing a Technical Review User Guide. Copyright ©Food Marketing Institute 2012. All Rights Reserved. of 14

Technical Review

EXAMPLE SQFI RELIANCE USERS

Luke Crystal ACB Certification Body Technical Reviewer

Amelia Smart Tucan Peanuts – Supplier Primary Contact

Arty Young Tucan Peanuts – Supplier Secondary Contact

Kris Eagle SQF Auditor

FSC: 13, 18

Addendums: McDonalds, Ethical Sourcing

EXAMPLE SQFI RELIANCE COMPANIES

ACB Certification Body Company Profile

Tucan Peanuts Supplier Company Profile

1) The Audit is routed to the “Approval” phase by the Lead Auditor, Kris Eagle, for certification body

technical review. Since Luke Crystal is listed as a Primary Contact, he has access to review the audit

during the “Approval” phase within the Reliance system. A notification was issued to Luke Crystal,

Robin Goode, and Stephanie David when the audit was routed to “Approval” by the Lead Auditor.


2) Within your portal, select “Audits” from “My Applications.” A new tab will open for you, similar to

that of a web browser. You will be able to navigate back and forth between tabs freely when

working within the system.

Once within the “Audits” application, you will want to select “My Open Audits” from the left

navigation bar. A list of all audits that are assigned to you will appear in the right window.

3) Select the desired audit. You will notice that the phase tracker is now in the “Approval” phase.


4) Beneath the phase tracker within the audit form, you will be able to view all nonconformities found

during the audit. You will also notice the expected completion date for action items per each

nonconformance and that each nonconformance has been assigned to the primary contacts of the

audited company. In this scenario, the nonconformances have been assigned to Amelia Smart, the

Supplier Primary Contact.

NOTE: The Supplier Primary Contact listed for the facility prior to audit plan creation will be the

contact associated with each action item. If this individual needs to be changed after an

audit plan has been created, contact SQFI at [email protected] with all of the necessary

information towards having the individual changed in the system (audit reference,

company name, correct contact name, contact job description, contact email address,

and contact telephone number).


5) You can review all nonconformances in the Nonconformities tab.

6) To review the full audit, click on the “Audit Info” tab. This view is similar to that which was provided

in the Draft phase. Scroll down to the bottom of the audit form to the Checklist section.


7) Select the first checklist.

This will open a new tab with the audit checklist. Click “Show All Pages” to view the full audit

checklist. The review of the audit can be made online via this view:

Or offline by clicking “Print”

A box will appear requesting the Print options. Select “Current Tab” and click “OK.”


A verification message will appear. Click “OK.”

This will convert the view into a PDF document for easy review and printing.

8) If during this phase any further edits need to be made by the technical reviewer to the

nonconformities before routing to corrective action review, you can have them made under the

Nonconformities tab and by clicking into the “Clause.”


The Primary Response, Evidence, and Supplier Correction fields are now made editable.


Spell check can also be made within the “Item” form.

Select “Done” to save all changes that were made.

To see the changes you made to any nonconformance in the Nonconformities tab, select “Reload

Nonconformities” either at the top or bottom of the audit form.

The changes you made should now be visible.


9) If changes need to be made to any other clause that was not found to be a nonconformance by

the technical reviewer, select the “Audit Info” tab, the appropriate checklist and click into the

“Item.”


The Primary Response, Evidence and Supplier Correction fields are now made editable.

Spell check can also be made within the “Item” form.

Select “Done” to save all changes that were made.

To see the changes you made to any clause “Audit Info” tab, select “Refresh.”


The changes you made should now be visible.

10) If edits need to be made by the Lead Auditor, Kris Eagle, the audit must be routed back to the

“Nonconformities Review” phase.

A Phase Dialog box will appear and a Comment will be required before the audit can be routed back

to the Lead Auditor.


Select “OK” to finalize the routing of the audit back to the Auditor.

11) Once the audit has been reviewed and no further edits need to be made, you may route the audit to

the “Corrective Action Plan and Review” phase. A new Phase Dialog box will appear routing the

audit to all certification body primary contacts.

Select “OK.” Once selecting “OK,” you will be brought back out to the “Audits” application.


Routing the audit triggers the creation of Action Items to the Primary Contacts of the Supplier

Company. These Action Items are now visible in the “Action Items – Open By Phase” view.

Corrective Actions must now be entered by the supplier primary contacts. In this scenario, the

Action Items were triggered and assigned to Amelia Smart. Continue to the Action Items section.

NOTE: If a Supplier needs assistance entering action items into Reliance, direct them to the

“Locating and Entering Corrective Action User Guide” made available on the SQFI

website, under the “Suppliers” tab, then “Assessment Database,” “Existing Users.”

CONTACT INFORMATION

If you are to have any questions, or experience any issues with the Reliance

audit process, contact SQFI for assistance at [email protected] or 202-220-

0635.

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