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2015 Fall Educational Conference

Transitions of Care: Engaging Patients and Families November 13, 2015 Meyer Student Center Pulaski Academy Little Rock, Arkansas

An affiliate of

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Friday, November

13, 2015 + INTRODUCING THE PRESENTERS

Cheri Lattimer, BSN RN As CEO of Consulting Management Innovators, Ms. Lattimer is responsible for the overall strategic direction of the association management company, working with various healthcare entities. She serves as the executive director of the National Transitions of Care Coalition (NTOCC). In addition, she is the executive director for the Case Management Society of America. She participates on various advisory panels and nonprofit boards within the healthcare industry and is a member of the American Society of Association Executives and the American College of Healthcare Executives Melissa Thomason, BS Ms. Thomason is a patient and family advisor for Vidant Health in eastern North Carolina. She serves as chair of the East Carolina Heart Institute’s Patient Advisory Council and a member on the North Carolina Institute of Medicine’s (NCIOM’s) Patient Engagement council and has shared the story of her healthcare journey and the patient engagement strategies she’s learned along the way with thousands of healthcare workers from around the country. Dayna Jornsay-Hester, M.Ed. Ms. Jornsay-Hester has over 25 years of experience in health promotion program development, implementation and management. She earned her Master’s degree in education from the Pennsylvania State University and has extensive training, outreach and education experience serving hospitals and community based providers. She supports working groups adopting the PFCC Methodology and provides education to promote the spread of patient and family centered care in her role as an Organizational Development Consultant with the PFCC Innovation Center. Mandy Young, LCSW Ms. Young has worked in a medical social work role in a healthcare setting since 2008. She is a founding participant of the ACT East Coalition: Arkansas Care Transitions since its beginning in Northeast Arkansas.

Jana Jolly, RDH CPHQ Ms. Jolly has worked in correctional healthcare since 2001 and has served as Performance Improvement Coordinator and Director of Continuous Quality Improvement and Training for the medical contractors serving the Arkansas Department of Correction since 2010.

Fall 2015 Educational Agenda

8:00-8:30 am

Networking Breakfast and Exhibitors

8:30—8:45 am

Welcome & Opening Remarks

Connie Taylor, AAHQ President

8:45—10:15 am

Promoting Patient and Family Engagement with PFCC Step by Step and Shadowing

Dayna Jornsay-Hester

10:15—10:30 am

Networking Break with Exhibits

10:30—Noon

Dissecting Care

Melissa Thomason

Noon-1pm

Lunch with Business Meeting

1:00-2:30pm

National Healthcare Policy and Transition of Care

Cheri Lattimer

2:30-2:45pm

Break

3:00-4:00pm

Arkansas Transitions of Care Panel

Mandy Young, Jana Jolly

4:00—4:15 pm

Evaluations and Closing Remarks

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Join us for a day of learning and networking!

CONTINUING EDUCATION

5.5 nursing contact hours will be awarded to nurses attending the entire conference.

The Arkansas Hospital Association is an approved provider of continuing nursing education by Arkansas Nurses Association, an accredited approver by the American Nurses Credentialing Center’s COA.

5.5 CPHQ continuing education hours are pending approval by the National Association for Healthcare Quality.

CANCELLATION & REFUND POLICY

Registrations should be received by NOVEMBER 1, 2015. Advance cancellations will be refunded at 50%. Those who cancel the day of the program, or fail to attend, are responsible for the entire fee. Alternates are acceptable, but non-member fees may apply.

HOTEL

ACCOMODATIONS Rooms are available at area hotels.

Embassy Suites 501.312.9000 Courtyard by Marriot 501.227.6000 Hampton Inn and Suites 501.537.300

AAHQ Gold Sponsors

AAHQ Call for Poster Presentations

AAHQ encourages attendees to bring poster presentations. Awards will be presented for Best Overall, Ease to Replicate, Best Outcomes and Most Innovative. Approved contact hours do not constitute approval or endorsement for any commercial products by the American Nurses Credentialing Center’s Commission on Accreditation.

REGISTRATION FORM

REGISTRATION FEES DUE BY NOVEMBER 1: *You MUST check a box! �$150 AAHQ Member �$125 Each additional AAHQ member from same facility �$200 Non-AAHQ Members �$175 Each additional non-AAHQ attendee from the same

facility �$210 Register and Join AAHQ

(includes

Download membership application at www.arkahq.org

Name

Title

_____________________________________________Facility

Mailing Address

City, State, Zip

Phone Fax

E-mail Address

CHECK/MONEY ORDER PAYABLE TO: Arkansas Association for Healthcare Quality

SEND REGISTRATION TO: Arkansas Association for Healthcare Quality 419 Natural Resources Drive Little Rock, AR 72205 501.224.0519 (fax)

Cindy Harris 501.224.7878 charris@arkhospitals.org

Lynnette Jack

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DIRECTIONS TO THE PULASKI ACADEMY Meyer Student Center 12701 Hinson Road, Little Rock, AR 72212

From I-430 and the Rodney Parham Exit: Go west on Rodney Parham. Just as you pass the Burger King on your right, you will come to the intersection of Rodney Parham and Hinson Road. Go straight through the traffic light. You are now on Hinson Road. Just before you reach the next traffic light at the intersection of Napa Valley and Hinson Road, you will see the PA Meyer Student Pavilion on your left. From I-630: Heading west on I-630, take the I-430 north exit. Once on I-430 take the Rodney Parham exit. Turn left at the light. Just as you pass the Burger King on your right, you will come to the intersection of Rodney Parham and Hinson Road. Go straight through the traffic light. You are now on Hinson Road. Just before you reach the next traffic light at the intersection of Napa Valley and Hinson Road, you will see the PA Meyer Student Pavilion on your left.

Thank you to our vendors!

Fall 2015 Learning Objectives 1. Outline the steps of the PFCC methodology and be able to operate the online platform.

2. Describe how PFCC Step by Step and Shadowing engages patients and family members to co-design care improvements.

3. Explain how shadowing captures real-time feedback of patients, family members and care providers and how shadowing identifies opportunities for improvement.

4. Identify project examples of patient and family engagement in transitions of care.

5. Share personal patient experience while highlighting specific examples of patient-centered care AND opportunities for improvement.

6. Describe how just one person can make a difference in the life, care and experience of a patient.

7. Help define the patient's role in "bedside" care.

8. Discuss the general role of Patient and Family Advisors and evaluate the benefits of adding Patient and Family Advisors to the healthcare team.

9. Discuss best practice sustainability within a patient and family - centered culture and direct team leaders to further resources.

10. Articulate enacted policy drivers that may facilitate or challenge attempts to improve care transitions.

11. Define the care coordination & transitions of care performance measures and new models of care that healthcare policy changes have supported.

12. Discuss future policy developments that will affect transitions of care and offer insights into how providers can be involved.

14. Discuss the ACT East Coalition: Arkansas Care Transitions partnership development and lessons learned.

15. Explain the system used by the Arkansas Department of Correction to ensure continuity of care for inmates who receive health care from community providers and for those who are being released back into the community when paroled or discharged.