Contents

Legal Brochure

a) Account Terms and Conditions

b) Guaranteed Investment Certificates and Term Deposits Terms and Conditions

c) Retirement Savings Plan Account Terms and Conditions

d) Tax-Free Savings Account (TFSA) Terms and Conditions

e) Access to Basic Banking

f) Protecting Your Privacy

g) Filing a Complaint

h) Coercive Tied Selling

i) Website Terms of Use

j) TEXT ALERTS Terms & Conditions

ICICI Bank reserves the right to revise any Legal Brochure contained here within at any time without notice to you. You are bound by such revisions, so we encourage you to visit the legal and privacy section of our website at www.icicibank.ca frequently to stay informed.

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ACCOUNT TERMS AND CONDITIONS

1. What the Words Mean:In this Account Terms and Conditions document (the “Agreement”), please remember that:“I”, “me”, “my” and “customer” means the person (as defined below) who has opened an Account with ICICI Bank. If more than one person has jointly opened the Account as aforesaid, then these words means each of the persons individually and “we”, “our” and “us” mean all of them collectively.“ICICI Bank” or “the Bank”means ICICI Bank Canada.Please also remember that: “Account” means the bank accounts and/or any other type of account(s) opened and maintained with ICICI Bank by the customer, whether in Canadian or other currency.“Affiliates” means any person that is: (i) The parent company, holding company or subsidiary of ICICI Bank, or (ii) Under the control of, or under common control with, ICICI Bank.“Branch” means any of the branches of ICICI Bank.“Branch Banking” means the banking services offered by ICICI Bank at a Branch.“Business Accounts” means bank accounts and/or any other type of account(s) opened and maintained with ICICI Bank by the business customer for business banking requirements, whether in Canadian or other currency and includes “Business Savings Account”, “Business Chequing Account” and “Business Term Deposit Account”.“Card” means an ICICI Bank Card (or “iCard”) that ICICI Bank has issued to me in connection with my Account.“Cardholder Agreement” means the cardholder agreement that may be entered into between ICICI Bank and me and that governs the use of my Card.“Direct Banking” means the Direct Banking service offered by ICICI Bank to a customer and includes services such as the provision of information regarding Account history, bill payments, transfer of funds and any other service as ICICI Bank may decide to provide from time to time by one or more of the following methods:a. electronic communications through the Website;b. speaking over the telephone or using its key pad to communicate with a phone banking officer or an interactive voice response

system;c. electronic communications by Automated Banking Machine (ABM) and direct payment Point-Of-Sale terminals; ord. other devices or equipment which ICICI Bank may designate from time to time for Direct Banking access.“Direct Banking Terms” means the terms and conditions governing the provision by ICICI Bank of the Direct Banking services offered to customers from time to time.“Disclosure Statement” means ICICI Bank’s written statement of the service prices and other operating conditions for an Account as prescribed by ICICI Bank from time to time.“Electronic Identification” means one or more of the following:a. client number;b. personal identification number (”PIN”);c. password; ord. other security measures required by ICICI Bank.“Overdraft Limit” means the overdraft limit ICICI Bank has set, as described in Section 6 of this Agreement. “Person” means an individual, company, corporation, Sole Proprietor, partnership, trust or any other entity or organization or other body whatsoever.“Personal Accounts” means bank accounts and/or any other type of account(s) opened and maintained with ICICI Bank by the customer for personal banking, whether in Canadian or other currency and includes “Savings Account”, “Chequing Account” and “Deposit Account”.“Signature Card” means the signature card for an Account which I have signed as part of the Account opening process.“Website” means the website owned, established and maintained by ICICI Bank located at the URL http://www.icicibank.ca or

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such other website as ICICI Bank may designate from time to time. In this document, all references to the customer in the masculine gender will be deemed to include the feminine gender, and vice versa.

2. Applicability of this AgreementI will apply to ICICI Bank in ICICI Bank’s prescribed form for using ICICI Bank’s banking services. ICICI Bank will be entitled at its sole discretion to accept or reject such applications as I may submit.This Agreement, the Cardholder Agreement, the Direct Banking Terms, ICICI Bank’s Client Privacy Policy, ICICI Bank’s Website Terms of Use, ICICI Bank’s RSP Terms and Conditions, and any other agreement or terms and conditions as may be stipulated by ICICI Bank from time to time (the “Account Documents”) form the contract between me and ICICI Bank for using ICICI Bank’s banking services and will apply to all my Accounts and all my transactions and other activities in connection with the banking services of ICICI Bank. Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank pertaining to the Account will continue to be applicable to me. The terms of this Agreement will be in addition to and not in derogation of the terms and conditions relating to my Account.If I make use of any of the banking services provided by ICICI Bank from time to time, whether Branch Banking or Direct Banking, it will mean that I have received and read the Account Documents applicable to my Account. It will also mean that I have understood and agreed with ICICI Bank to everything written here and in the Account Documents applicable to my Account, and I understand that the Account Documents are applicable to all Accounts that I may have with ICICI Bank from time to time. Unless ICICI Bank otherwise agrees, I must make all payments under this Agreement in money which is legal tender at the time of payment.

3. UseI may use a Personal Account for my personal banking needs. Unless ICICI Bank has agreed to it first, I must not use an Account for the purpose of carrying on business or an enterprise. For my business banking needs I may use a Business Account. I will not use a newly opened Account until ICICI Bank permits me to do so.

4. Service Charges I must pay all service charges that apply to an Account, as set out in the Disclosure Statement. ICICI Bank will be entitled to charge these to my Account at the time I incur the same or in case these are not paid when due.

5. Term DepositsI understand that ICICI Bank guarantees repayment at maturity of the principal sum and the interest earned on my term deposit with ICICI Bank (a “Term Deposit”). Unless otherwise instructed by me, at maturity the principal and accrued interest on my investment will automatically be reinvested for a term as may be decided by ICICI Bank and at such rates as may be applicable at the time of reinvestment.Business Term Deposits will have to be opened for a minimum of 5 days to be eligible for any interest payout and single counterparty transaction amount shall not exceed CAD $ 5 million.For Term Deposits of one year or longer and in currencies other than United States Dollars, interest is calculated on the basis of 365 or 366 days and compounded and/or paid annually. When ICICI Bank offers Term Deposits in currencies for terms of less than one year, interest is calculated on the basis of 365 or 366 and paid at maturity. For Term Deposits denominated in United States Dollars and over a one year term, interest is calculated on the basis of 360 days and compounded and/or paid annually. When ICICI Bank offers term deposits in United States Dollars for terms of less than one year, interest is calculated on the basis of 360 days and paid at maturity. The principal amount shall not become payable until the maturity date, unless I have chosen to redeem my Term Deposit prior to its maturity date. The rate of interest paid on a Term Deposit that is cashed prior to maturity, when permitted, will be adjusted to equal the cashable interest rate agreed to on the original purchase of the Term Deposit. A Term Deposit is not negotiable and may not be assigned by me.

6. OverdraftsICICI Bank may, at its discretion, set an Overdraft Limit for an Account and ICICI Bank may change it periodically. Where such an Overdraft Limit is set for an Account, ICICI Bank will tell me what the Overdraft Limit for the Account is on statements for the Account or, in the case of an Account to which a bankbook applies, when I ask ICICI Bank for this information. I will not overdraw

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an Account beyond its Overdraft Limit. ICICI Bank may refuse to honour a withdrawal request made against an Account or to pay a cheque or other payment order drawn on an Account that is presented to ICICI Bank for payment if there are insufficient available funds (including the Overdraft Limit, if any) in the Account to honour the withdrawal request or to pay the cheque or other payment order.ICICI Bank may refuse to do so even if it has previously honoured withdrawal requests against the Account or previously paid cheques or other payment orders drawn on the Account that have exceeded the Overdraft Limit for the Account or increased the amount by which that Overdraft Limit was exceeded.Subject to the foregoing, ICICI Bank may, in its discretion, permit an overdraft in an Account to exceed the Overdraft Limit for the Account from time to time. If for any reason, including actions by ICICI Bank, an Account is overdrawn, it is deemed to be a loan made to me, and I will pay ICICI Bank interest on the amount overdrawn at the then-current interest rate set out in the Disclosure Statement. ICICI Bank will post that interest to the Account on a monthly basis at the time(s) set out in the Disclosure Statement. I will pay all Account Overdrafts, including interest on those overdrafts, to ICICI Bank on demand.

7. Access to Accountsa. If I have access to Branch Banking, I may make transactions on an Account only at the Branch at which I opened the Account

or other Branches as permitted by ICICI Bank.b. If I have a Card, I may make transactions on the Account to which my Card relates at places in accordance with the Cardholder

Agreement.c. If I have arranged for Account access through Direct Banking services through devices (which include, but are not limited to,

telephones and computers) that ICICI Bank permits to be used for that purpose, I may make transactions on such Accounts at places through those devices, in accordance with the Direct Banking Terms.

Provided, however, that ICICI Bank may restrict my access to Branch Banking and/or also to certain Direct Banking services at any time pending compliance with all procedures or requirements as may be stipulated by ICICI Bank for such services (including, without limitation, the requirement to furnish additional information and/or documentation).I may find out details of the above referenced requirements and procedures by contacting ICICI Bank.

8. AgencyI may appoint an attorney, or any committee, to act for me in respect of an Account. However, ICICI Bank may refuse to honour any Account transaction made by the attorney (or any committee appointed to act for me in respect of an Account) if their appointment has not been made according to ICICI Bank’s established procedures. I may find out what these procedures are by writing to ICICI Bank.

9. Additional Facilities ICICI Bank may provide additional facilities for access to Accounts, other products and services for carrying out transactions through Direct Banking and/or Branch Banking, as may be determined by ICICI Bank from time to time.I may only have access to those ICICI Bank services for which I have fulfilled the requirements specified for such services subject to their respective terms and conditions. In order to be granted access to other services of ICICI Bank, I may be required to comply with or fulfil any additional requirements or procedures as may be stipulated by ICICI Bank for such services (including, without limitation, the requirement to furnish additional information or documentation). I may find out details of the above referenced requirements or procedures by contacting ICICI Bank.

10. Account Opening I will apply to open an Account with ICICI Bank in the form and manner prescribed by ICICI Bank from time to time and in relation to its Branch Banking and Direct Banking services and will execute and deliver required applications and furnish such information and documents as may be required by ICICI Bank from time to time. ICICI Bank reserves the right to carry out any other additional checks for verification purposes on any information provided by me. ICICI Bank reserves the right not to open any Account if I do not satisfy any of its internal account opening requirements. By making use of Branch Banking, Direct Banking and/or any other services offered by ICICI Bank, I authorize ICICI Bank to process transfer of funds and other requests against my Account according to the Rules of the Canadian Payments Association.

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11. Authorized IndividualsBusiness Account authorized individual(s) identified on a Business Account application are the individuals who are entitled to transact on the account. Based on the constitution of the business, for a Business Account sourced through the direct banking channel the number of individuals authorized to transact on the account is restricted to 3, except for sole proprietorship concerns where the authorized individual allowed is restricted to 1.For Business Accounts opened through Branch of the Bank there may be more than 3 authorized individuals for a Business Account, except for sole proprietorship concerns where the number of authorized individuals allowed to transact will be restricted to 1. For such Accounts where there are more than 1 authorized individuals the number of authorized individuals required to transact on the Account will be as captured in the application form.In case of more than one authorized individual, the first listed authorized individual in the application form will be considered the primary contact on records of the Bank for the particular Account.I agree that ICICI Bank reserves the right to perform adequate verification with respect to KYC guidelines, AML and ATF acts at intervals decided by the Bank on all the beneficial owners, directors and authorized individual(s) (as applicable from business to business) in the Account.

12. Mode of operationI understand than in the event that the mode of operation is not indicated specifically in the Business Account ICICI Bank will act on any authorized individual’s instruction.

13. Updated or New Personal InformationIn accordance with its “Know Your Client” policy, I understand that ICICI Bank reserves the right to put a hold on my Account in order to verify any updated or new personal and/or business information provided by me with respect to my Account and to request supporting documentation or information to confirm such updated or new personal and/or business information. ICICI Bank reserves the right to maintain in force the hold on my Account until my updated or new personal information can be confirmed.

14. Designated Link AccountsI can connect my Accounts with other valid bank account(s) (each a “Designated Link Account”) that I may have with other Canadian financial institutions (each a “Designated Financial Institution”), and will be required to do so if I am opening an account solely through Direct Banking, as per the process outlined in Section 16 of this Agreement or as per any other process as may be prescribed by ICICI Bank from time to time. ICICI Bank may, at its sole discretion, limit the number of Designated Link Accounts that can be established.

15. Deposit and Withdrawal TransactionsI may request and/or authorize withdrawal transactions through Branch Banking, Direct Banking or any other means provided by ICICI Bank from time to time. ICICI Bank will act on my request to conduct electronic transfer of funds only to and from: (i) the Designated Link Accounts, or (ii) any other account that I or any other customer may have with ICICI Bank, subject to such restrictions and prohibitions as may be stipulated by ICICI Bank from time to time.To conduct electronic funds transfers from or to an Account, ICICI Bank will ask me for electronic funds transfer instructions and to provide one or more Electronic Identifications or any other identifying information that may, in ICICI Bank’s sole discretion, be deemed necessary in order to confirm my identity. ICICI Bank is unable to guarantee the date on which requests for transfer of funds initiated by me will be completed. If I forget my Electronic Identification, I understand that ICICI Bank may accept a combination of alternate pieces of personal identification information as determined by ICICI Bank from time to time. I authorize ICICI Bank to accept, and I agree to be responsible for, all instructions given using my Account numbers and/or Electronic Identification and ICICI Bank will not be liable to me for any loss or claim arising out of ICICI Bank relying on verbal or electronic instructions purporting to be my instructions.ICICI Bank has the right to limit the scope of funds transfers. Transactions and/or balances may be limited in dollar amounts, or otherwise as may be determined by ICICI Bank, and such limits may be changed in the sole discretion of ICICI Bank without notice to me, but in accordance with Section 29 of this Agreement. ICICI Bank may refuse to permit certain types of funds transfers, including, without limitation, any one-off transfers that are not of a recurring nature backed by standing instructions. Deposits or withdrawals from my Account may be reversed if the transaction request is returned from, or cannot be delivered to, my Designated Link

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Account (if applicable) for any reason.ICICI Bank may, from time to time, offer other money transfer facilities to and from my Accounts subject to such terms and conditions as may be determined by ICICI Bank and notified to me from time to time in accordance with Section 29 of this Agreement.

16. Authorization in Relation to a Designated Link AccountFor my security and to designate my Canadian or US Dollar Savings Account - the Designated Link Account - at my Designated Financial Institution (my US Dollar Savings Account linked to my ICICI Bank Personal Savings Account USD must be held with a Canadian financial institution and cheques from that account must clear in Canada) an initial encoded personal cheque must be provided to ICICI Bank for each such Account and cleared through each such external account. By sending my personal cheque to ICICI Bank, I understand that I indicate that it is my express wish to designate the related external account as my Designated Link Account. ICICI Bank may limit the number of external accounts that can be established. I agree, through this initial cheque deposit, that all further business with ICICI Bank may be transacted on my instructions through any medium offered from time to time by ICICI Bank and that all transactions by telephone, computer or other means (whether electronic or otherwise) will have the same legal effect as if authorized by me through written instructions. I understand that I must keep at least one valid Designated Link Account in place at all times when dealing with ICICI Bank solely through Direct Banking. ICICI Bank reserves the right not to open any Account if ICICI Bank’s internal account opening requirements are not met.If a Designated Link Account is established, in accordance with internal procedures set by ICICI Bank, in relation to an Account, I understand that by providing an initial encoded personal or business (as applicable) deposit cheque, I authorize ICICI Bank to process funds transfer requests against my Account according to the Rules of the Canadian Payments Association. I acknowledge that my authorization is provided for the benefit of ICICI Bank and the Designated Financial Institution(s) and is provided in consideration of ICICI Bank agreeing to process debits against my Designated Link Account in accordance with this Agreement and the Direct Banking Terms as agreed to with ICICI Bank. Cancelling this authorization does not terminate any other agreement that exists between me and ICICI Bank. My authorization applies only to the method of payment and does not otherwise have any bearing on any agreement for services with ICICI Bank. I authorize and assure ICICI Bank that all individuals who have signed up for Direct Banking services or agreed to the ICICI Bank’s Website Terms and Conditions for my Account are all those who are required to sign on my Designated Link Account at my Designated Financial Institution. The Designated Financial Institution is not required to verify that the debits are drawn in accordance with this authorization. I agree to notify ICICI Bank in accordance with Section 37 of this Agreement of any change in the information respecting my Designated Link Account prior to my request to ICICI Bank for any transfer of funds. I may cancel this authorization at any time by providing written notice to ICICI Bank. I agree that my cancellation of this authorization is deemed to take effect upon receipt by ICICI Bank of the required notice.In the event that a debit is charged to my Account at a Designated Financial Institution pursuant to the terms hereof, but in error, ICICI Bank may reimburse such amounts subject to me providing a declaration to the branch of that Designated Financial Institution within 90 days of such debit stating that:a. the debit was not made in accordance with this authorization;b. no authorization was given by me; orc. this authorization was cancelled by me on proper notice to ICICI Bank before such debit was made.

17. Annual One Cent (1¢) Credit to Designated Link Account(s)For my ongoing Account security, I agree to at least one credit per year to my Designated Link Account(s) in the amount of one cent. The one cent credit to Designated Link Account(s) will be made in ICICI Bank’s sole discretion. ICICI Bank will complete the one cent credit to my Designated Link Account(s) on or about the month of the anniversary of the linking of my Account. One cent will be credited to my Designated Link Account(s) by ICICI Bank, and this will not be a transfer between my Account and my Designated Link Account(s). ICICI Bank, however, reserves the right not to conduct the annual one cent credit to the Designated Link Account(s).

18. Maintenance of Sufficient BalanceI will ensure that there are sufficient funds (or pre-arranged credit facilities) in any Account for transactions, and agree that ICICI Bank will not be liable for any consequences arising out of its failure to carry out transactions due to inadequacy of funds and/or credit facilities, provided always that ICICI Bank will, in its sole discretion, be entitled to carry out transactions notwithstanding such inadequacy without seeking the prior approval from or notice to me and I will be responsible to repay with interest the resulting overdraft, advance or credit thereby created and all related costs and charges.

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ICICI Bank may, at its discretion, levy charges for non-maintenance of the minimum balance, if stipulated for any Account. In addition to the minimum balance stipulation, ICICI Bank may levy service charges which ICICI Bank has notified me from time to time. Any change in such service charges will also be notified to me. I authorize ICICI Bank to recover all charges related to Branch Banking or Direct Banking as determined by ICICI Bank from time to time by debiting my Account. ICICI Bank may withdraw the provision of its service, wholly or partly, if at any time the amount of deposit falls short of the required minimum as aforesaid and/or if the service charges remain unpaid, without giving any further notice to me and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

19. Hold on Funds/RestrictionsICICI Bank has the right to hold the proceeds of any cheque, electronic or other transfer of funds instructions, other instrument or other item deposited to an Account, and to defer my right to withdraw funds represented by such a deposit, as set out in the Disclosure Statement. ICICI Bank also has the right to refuse to accept a deposit to an Account. I acknowledge that nothing in the Account Documents between ICICI Bank and me will prevent ICICI Bank from either restricting access to an Account or refusing to release funds in an Account if ICICI Bank is required to do so or if, in its opinion, there is unusual or suspicious activity in the Account.

20. AdjustmentsICICI Bank may adjust a deposit to an Account at any time if a cheque, instrument or other item is dishonoured or not paid for any reason whatsoever. I waive presentment for payment, notice of dishonour, protest and notice of protest on all cheques, instruments and other items requiring such action.

21. Clearing, Settlement and PaymentICICI Bank may present and deliver instruments for payment, clearing, collection, and acceptance or otherwise through any bank or other party as ICICI Bank deems appropriate. Such bank or other party shall be deemed to be my agent and ICICI Bank will not, in any circumstances, be responsible or liable to me by reason of any act or omission of such bank or other party, however caused, in the performance of such service or by reason of the loss, theft, destruction or delayed delivery of any instrument while in transit to or from, or in the possession of, such bank or other party. If ICICI Bank or its agent presents an instrument to another financial institution for payment on my behalf and the other financial institution refuses to recognize or provide payment on that instrument for whatever reason, I will remain responsible for the amount of that instrument deposited with ICICI Bank.

22. US Cheques or Other Payment OrdersI will ensure that before I negotiate a cheque or other payment order drawn on a financial institution from the United States of America, each instrument will bear my name (as it appears on the instrument) and account number on the back of the instrument. If the required information is not present, the instrument will be returned and ICICI Bank will debit my Account.

23. Foreign Currency AccountsAll interest payments and statements that relate to Account(s) that are in currencies other than Canadian Dollars (“Foreign Currency Accounts”) shall be in the lawful currency of the respective country. Such Foreign Currency Accounts are not eligible to be insured under the Canada Deposit Insurance Act. ICICI Bank is not responsible to me for any losses due to taxes, duties or depreciation in the value of the foreign currency funds credited to or debited from the Foreign Currency Accounts. Nor is ICICI Bank responsible for the unavailability of the foreign currency funds due to laws, rules, orders and regulations of any government or for other causes beyond its control.

24. Deposit and Withdrawal Transactions in Relation to Foreign Currency AccountsAll deposits and withdrawals to or from ICICI Bank Foreign Currency Accounts shall be transacted at the prevailing exchange rate as at the date of the deposit or withdrawal and as determined by ICICI Bank. ICICI Bank’s exchange rate is subject to change from time to time without prior notice.

25. Account VerificationI must promptly examine all Account statements and transaction records for an Account and each entry and balance recorded in the Account statements and transaction record.

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I must notify ICICI Bank in writing of any omissions, errors or objections to the Account statement or transaction record within 45 days from each Account statement or transaction date.If I do not notify ICICI Bank as required herein, ICICI Bank is entitled to treat the Account statements and transaction records as complete, correct and binding on me and ICICI Bank will be released from all claims by me in respect of those Account statements and transaction records.Should any dispute arise regarding any transaction on my Account, I agree that ICICI Bank’s records will be admissible records in any legal proceeding for the purpose of evidencing my liability with respect to such Account statement or transaction record. I agree that internal complaints will be handled in accordance with Section 30 of this Agreement.

26. Other AgreementsIf there is any conflict or inconsistency between the provisions of this Agreement and the provisions of any other Account Document, the provisions of this Agreement shall prevail.

27. Use of Account as CollateralI agree that, for so long as I have any outstanding debt or loan owed to ICICI Bank, I may not give anyone (other than ICICI Bank) a security interest in any funds in an Account, whether by assignment, hypothecation, transfer, or otherwise.

28. Application of FundsICICI Bank will have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the amounts held in the Account, whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by ICICI Bank to and/or used by me, without notice to me.

29. Amendments and ChangesSubject to applicable law, ICICI Bank may amend this Agreement or the Disclosure Statement periodically and may provide me with notice of such amendment in accordance with Section 37 of this Agreement. If notice is provided, the effective date for changes contained in such notice will be the date stated in the notice and, if no date is stated, the changes will take effect 30 days from the date of the notice. If I use an Account or have funds on deposit in the Account or use Direct Banking or Branch Banking services after the effective date of the amendment, it will mean that I have agreed to the change.

30. Dispute ResolutionInternal complaints will be handled according to ICICI Bank’s dispute resolution procedure, which is outlined at http://www.icicibank.ca/legal/filing_complaint.htm. A copy of these procedures can also be obtained from any Branch. ICICI Bank’s dispute resolution procedure provides the contact information and dispute resolution procedures for the Ombudsman for Banking Services and Investments, the Financial Consumer Agency of Canada, and the Office of the Privacy Commissioner of Canada.

31. Terminationa. ICICI Bank may restrict the use of my Account or terminate this Agreement at any time without notice to me if I breach this

Agreement or any other Account Document applicable to the ICICI Bank services I use; andb. Either party may terminate this Agreement at any time by giving notice in writing to the other. Termination of this Agreement

shall not relieve me of my obligations under the other Account Documents, which shall continue in full force and effect.

32. CommunicationsIf I elect to receive statements for an Account, ICICI Bank will send a statement for each statement period during which there has been activity on the Account. ICICI Bank will send statements and all other communications regarding an Account and this Agreement to me by ordinary mail or electronic mail, or otherwise as determined by ICICI Bank from time to time, directed to my address last appearing in ICICI Bank’s records or to another address as directed by me or by posting the same on the Website.

33. Joint AccountsIf more than one individual has signed the Signature Card for an Account and/or signed up for Branch Banking or Direct Banking in

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relation to an Account, then that Account will be a Joint Account (a “Joint Account”) to which the following provisions apply:a. Joint and Several Liability: We will be jointly and severally liable to ICICI Bank for the performance of our duties under the

Account Documents and any other agreement or terms and conditions as may be stipulated by ICICI Bank from time to time, forming the contract between ICICI Bank and us in connection with our Joint Account, including, for greater certainty, the repayment of any Joint Account overdraft (and overdraft interest).

b. Account Credits: All funds ICICI Bank receives from or for any one of us may be credited to the Joint Account. ICICI Bank may also endorse any bills of exchange and other instruments received from or for any one of us.

c. Signatures: If the Signature Card designates a Joint Account as: i) “Either to Sign”, ICICI Bank may honour a cheque or other withdrawal from the Joint Account that has been signed by any

one of us. We understand that if we are dealing with ICICI Bank solely through Direct Banking our Joint Account will by, default, stipulate “Either to Sign” on the Signature Card; or

ii) “Both to Sign”, ICICI Bank may honour a cheque or other withdrawal from the Joint Account only if the cheque or other withdrawal has been signed by both of us.

d. Stop Payment: ICICI Bank may stop payment of a cheque, instrument or other item drawn on the Joint Account when either of us issues a stop payment order.

e. Survivorship: Each of us hereby assigns and transfers to both of us jointly, and the survivor or survivors of us jointly, all funds now or in the future on deposit in the Joint Account. All of those funds will continue to be the joint property of both of us, with the right of survivorship. The death of either one of us will not affect the right of the survivor to withdraw any funds on deposit in the Joint Account.

34. Accounts for the Benefit of Others - “In Trust”, etc.ICICI Bank is not required to recognize anyone other than me as having any interest in my Account, except Joint Account holders when an Account is so designated. For example, if by my request ICICI Bank opens an Account in my name, but uses “In Trust” or “As Nominee” or some similar designation, whether or not it is for a specified third party, ICICI Bank will only accept instructions for that Account from me. ICICI Bank is not obligated to obtain permission from any other person.ICICI Bank may close an account if I do not conduct it in accordance with the Account Documents or applicable law. Payment of any funds on deposit in a Joint Account that ICICI Bank closes will be made to both of us jointly.

35. Privacy PolicyI acknowledge having received, read and understood ICICI Bank’s client privacy policy (the “Privacy Policy”). By using my Account for Direct Banking or Branch Banking, whether in relation to a personal or business purpose, I agree to be bound by the terms and conditions of the Privacy Policy.

36. Account ClosureICICI Bank will close an Account if I ask ICICI Bank to do so. Any funds on deposit in a Joint Account that ICICI Bank is asked to close may only be withdrawn by a cheque or other withdrawal signed as required by Section 33 of this Agreement.ICICI Bank may close an account if I do not conduct it in accordance with the Account Documents or applicable law. Payment of any funds on deposit in a Joint Account that ICICI Bank closes will be made to both of us jointly.

37. NoticeICICI Bank may provide any notice or other communication required or permitted to be given under this Agreement by post, telephone, email, fax, Website posting or any other physical or electronic means, or by means of any press release, advertisement or other media notices.Unless specified otherwise in this Agreement, I may provide ICICI Bank with notice by post, fax or telephone, at the following address:ICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5

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Toll-free: 1-888-ICICI-CA (1-888-424-2422)Toll-free Fax: 1-866-ICICI-TO (1-866-424-2486)or through the Website or any other physical or electronic means as stipulated by ICICI Bank from time to time. Unless specified otherwise in this Agreement, if notice is provided by post, the intended recipient will be deemed to have received the notice on the date that is five (5) business days following the date on which the notice was mailed. In all other cases, the intended recipient will be deemed to have received the notice on the date the notice was sent.

38. Assignment I agree that this Agreement is binding on and shall enure to my respective successors. I agree that I may not assign this Agreement.

39. Waiver, AmendmentExcept as expressly provided in this Agreement, no amendment or waiver of this Agreement by me shall be binding on ICICI Bank unless executed in writing by me and ICICI Bank. No waiver of any provision of this Agreement shall constitute a waiver of any other provision, nor shall any waiver of any provision of this Agreement constitute a continuing waiver, unless otherwise expressly provided.

40. Governing Law and AttornmentI agree that any suit, action or proceeding arising out of or relating to this Agreement against me or any of my assets may be brought in any court in the Province of Ontario or elsewhere in Canada having jurisdiction over the subject matter of any such suit, action or proceeding, and I hereby irrevocably and unconditionally attorn and submit to the jurisdiction of such courts. I irrevocably waive and agree not to raise any objection I might now or hereafter have to the bringing of any such suit, action or proceeding in any such court including, without limitation, any objection that the place where such court is located is an inconvenient forum or that there is any other suit, action or proceeding in any other place relating in whole or in part to the same subject matter. I agree that any judgment or order in any such suit, action or proceeding brought in such a court shall be conclusive and binding upon me and consent to any such judgment or order being recognized and enforced in any courts, by registration or homologation of such judgment or order, by a suit, action or proceeding upon such judgment or order, or any other means available for enforcement of judgments or orders, at the option of ICICI Bank, provided that service of any required process is effected upon me as permitted by law. Nothing in this section shall restrict the bringing of any such suit, action or proceeding in the courts of any other jurisdiction.

41. LanguageICICI Bank and I have expressly requested that this Agreement and all related documents, including notices, be drawn up in the English language. Je et ICICI Bank avons expressément demandé que ce contrat et tout document s’y afférent, y compris tout avis, soient rédigés en langue anglaise.

42. Limitation of LiabilityNeither ICICI Bank nor its Affiliates will be liable for any unauthorized transactions occurring on my Account and I hereby fully indemnify and hold ICICI Bank and its Affiliates harmless against any action, suit, or proceeding initiated against any of them or any loss, cost or damage incurred by any of them as a result thereof.ICICI Bank may cancel or restrict access to my Account(s) without notice to me. ICICI Bank will under no circumstances be held liable to me if access to my Account(s) is not available in the desired manner for reasons including, but not limited to, natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances will ICICI Bank be liable for any damages whatsoever, whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by me or by any other person.Illegal or improper use of my Account will render me liable for payment of financial charges as decided by ICICI Bank and may result in suspension of my Account. I hereby agree that under no circumstances will ICICI Bank be liable for any special, indirect, incidental, punitive or consequential damages, even if it had been advised of the same, and under no circumstances will ICICI Bank’s aggregate liability for claims relating to my Account, whether for breach of contract or tort (including, but not limited to, negligence), exceed the transaction charges/fees or consideration paid by me to ICICI Bank within the previous twelve (12) months, such amount

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excluding any sums deposited and/or transferred into or out of my Account.

43. Evidence Regarding Electronic CommunicationI understand that a copy of any electronic communication will be admissible in any legal, administrative or other proceedings as conclusive evidence as to the contents of such communication in the same manner as an original document in writing and I hereby waive any right to object to the introduction of any such copy of electronic communication in evidence.

44. IndemnityIn consideration of ICICI Bank providing me with an Account, I will, at my own expense, fully indemnify and hold ICICI Bank, its directors and employees, representatives, agents and/or its Affiliates harmless against all losses and expenses that ICICI Bank or its directors and employees, representatives, agents and/or Affiliates, as the case may be, incur, sustain, suffer or are likely to suffer in connection with ICICI Bank’s or any Affiliates’ execution of my instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing me a service, for any action taken or omitted to be taken by ICICI Bank and/or its Affiliates, its officers, employees or agents, on my instructions. I will pay ICICI Bank and/or its Affiliates such amount as may be determined by ICICI Bank and/or the Affiliates to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature. Further, I agree, at my own expense, to indemnify, defend and hold harmless ICICI Bank, its directors, employees, representatives, agents and its Affiliates against any claim, suit, action or other proceeding brought against ICICI Bank, its directors and employees, representatives, agents or Affiliates by a third party, to the extent that such claim, suit, action of other proceeding brought against ICICI Bank, its directors, employees, representatives, agents or Affiliates is based on or arises in connection with my use of Direct Banking and/or Branch Banking with reference to:a. a violation of the terms contained herein by me;b. any unauthorized use of my Account by me;c. any misrepresentation or breach of representation or warranty made by me contained herein; ord. any breach of any covenant or obligation to be performed by me under this Agreement.

TERMS THAT APPLY TO BUSINESS ACCOUNT CUSTOMERS ONLY (IN ADDITION TO GENERAL TERMS AND CONDITIONS ABOVE)All Customers using ICICI Bank business services banking (“Business Customers”) will appoint up to three individuals, referred to as “Authorized Individuals” who will be the only individuals permitted to transact on the direct banking Account. Accounts opened through a Branch may have more than 3 Authorized Individuals. Passwords and PINs (if provided and if applicable) belonging to Authorized Individuals must be kept confidential between the Authorized Individual and ICICI Bank. The Authorized Individual is solely responsible for his or her Password and PIN security. ICICI Bank cannot ensure confidentiality when cellular phones, e-mail or other non-secure methods of conveying instructions are used, as these may be intercepted by third parties. If an Authorized Individual’s Password or PIN becomes known for any reason, by any other person, the Authorized Individual must immediately notify ICICI Bank. The Business Customer and/or the Authorized Individual will remain liable for all transactions occurring before ICICI Bank is notified. All Business Customers will comply with security procedures prescribed by ICICI Bank for electronic communications with ICICI Bank and will take any other steps reasonably necessary to prevent unauthorized access to and use of means of electronic communication with ICICI Bank, including, without limitation, preventing unauthorized access to the PIN and Password. All Business Customers will, at all times, have in place and maintain commercially reasonable procedures designed to prevent, detect or avoid losses due to forged or unauthorized signatures, fraud or theft in relation to the operation of any Account, including, without limitation, instructions and instruments relating to any Account.

TERMS AND CONDITIONS GOVERNING THE DIRECT BANKING SERVICE OF ICICI BANK CANADAThese terms and conditions will apply to you when you enroll to make use of ICICI Bank’s Direct Banking services, whether through ICICI Bank’s Website, over the telephone or otherwise.

1. What the words meanIn these terms and conditions governing the Direct Banking service of ICICI Bank (the ”Terms”), please remember that:“you”, “your” and “User” means a customer of ICICI Bank authorized to use Direct Banking.

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“ICICI Bank” or “the Bank” means ICICI Bank Canada.Please also remember that:“Account” means the bank accounts and/or any other type of account(s) opened and maintained with ICICI Bank by the User and eligible for purposes of Direct Banking.“Account Terms and Conditions” means the Account agreement entered into between the User and ICICI Bank in relation to the Account.“Affiliate” means any person that is(i) the parent company, holding company or subsidiary of ICICI Bank, or(ii) under the control of, or under common control with, ICICI Bank.“Card” means an ICICI Bank Card (or “iCard”) that ICICI Bank has issued to a User in connection with the User’s Account."Cardholder Agreement" means the cardholder agreement that may be entered into between ICICI Bank and the User and that governs the use of the User’s ICICI Bank Card.“Direct Banking” means the Direct Banking service offered by ICICI Bank to the User, and includes services such as the provision of information regarding Account history, bill payments, transfer of funds and any other service as ICICI Bank may decide to provide from time to time though approved methods including:a. electronic communications through the Website;b. speaking over the telephone or pressing its key pad to communicate with a phone banking officer or an interactive voice

response system;c. electronic communications by Email, Automated Banking Machine (ABM) and direct payment Point-Of-Sale terminals; ord. other devices or equipment which ICICI Bank may designate from time to time for Direct Banking access (together, “Direct Banking

Methods”).“Website” means the website owned, established and maintained by ICICI Bank located at the URL http://www.icicibank.ca, or such other website as ICICI Bank may designate from time to time. In this document, all references to the User in the masculine gender will be deemed to include the feminine gender, and vice versa.

2. Applicability of TermsThe User will apply to ICICI Bank in ICICI Bank’s prescribed form for using the Direct Banking services. ICICI Bank will be entitled at its sole discretion to accept or reject such applications as may be submitted by the User.These Terms, the Account Terms and Conditions, the Cardholder Agreement, the Privacy Policy (as defined below), the Website Terms of Use (as defined below) and any other agreement or terms and conditions as may be stipulated by ICICI Bank from time to time (the “Account Documents”) form the contract between the User and ICICI Bank for using the Direct Banking services and will apply to all transactions and other activities in connection with the Direct Banking services in relation to all present and future Account(s). Notwithstanding anything contained herein, all terms and conditions stipulated by ICICI Bank pertaining to the Accounts will continue to be applicable to the User. These Terms will be in addition to and not in derogation of the terms and conditions relating to any present or future Account(s) of the User.

3. Use of InformationThe information provided to the User through the Website may have been independently obtained from various information providers and is not intended to provide specific legal, accounting, financial, or tax advice to any individual or entity and should not be relied upon in that regard. The information may include views and recommendations of individuals and organizations. ICICI Bank does not endorse these views and recommendations. The information provided by any third party contained on the Website, including, without limitation, the information obtained through any link, has been supplied without any verification by ICICI Bank. The content on the Website is for informational purposes only. The information provided through the Website (including, without limitation, information relating to interest rates) is not updated continuously but at regular intervals. ICICI Bank and each of its Affiliates, licensors, service providers and suppliers will not be liable for any loss, damage or injury of any type that the User or others may suffer by relying or acting on any inaccurate, delayed or incomplete information.

4. Use of the Direct Banking ServicesAny request for any service that is offered as a part of Direct Banking will be binding on the User as and when ICICI Bank receives

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such a request in the form prescribed therefore by ICICI Bank. If any request for a service requires additional documentation from the User, ICICI Bank will not be required to act on the request until it receives such documentation from the User. ICICI Bank will take all commercially reasonable care to ensure the security of and to prevent unauthorized access to Direct Banking using commercially reasonable technology available to ICICI Bank. The User will take all necessary precautions to prevent illegal or improper use of Direct Banking, use of Direct Banking that is not authorized under these Direct Banking Terms and unauthorized access to the Accounts. For more information on Website security, please see www.icicibank.ca/safebanking/safebanking.page? The User will not use the Website to post any materials, information, or communication that either causes any harm to any person or that is illegal or otherwise unlawful, including without limitation any hateful, harassing, pornographic, obscene, profane, defamatory, libelous or threatening materials that constitute or may encourage conduct that would be considered a criminal offence, give rise to civil liability, promote the excessive, irresponsible or underage consumption of alcohol, or otherwise violate any law or regulation. Notwithstanding that ICICI Bank or other parties are involved in creating, producing or delivering the Website, ICICI Bank and all parties involved in creating, producing or delivering the Website, assume no responsibility or liability which may arise from the content thereof, including but not limited to claims for any of the above-noted matters. ICICI Bank will have the right to monitor or review all communications, materials, transmissions, postings, discussions and chats pertaining to the Website. If the Website contains bulletin boards or any other message or communication facilities whatsoever (collectively, “Forums”), the User agrees to use the Forums only to send and receive messages and material and will not, in any manner or to any extent, do any of the following:a. commit any criminal or quasi-criminal offence, including without limitation, any pornography, hate, assault, or economic crime

whatsoever;b. defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;c. publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information;d. infringe, contravene, breach or otherwise interfere with or harm the rights of any other person, including without limitation any

contractual, personality, confidentiality, privacy, moral, statutory, common law or intellectual property rights;e. upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of

another’s computer;f. delete any author attributions, trademarks, trade names, logos, legal notices or proprietary designations or labels in any file that

is uploaded;g. falsify the origin or source of software, information or other material contained in a file that is uploaded;h. advertise or offer to sell any goods or services, or conduct or forward any surveys, contests, or chain letters; andi. download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally

distributed in such manner.The User acknowledges and agrees that all Forums are public and not private communications. Further, the User acknowledges that chats, postings, conferences, and other communications by other users are not monitored, screened, sanctioned or endorsed by ICICI Bank, and such communications will not be considered reviewed, screened, or approved by ICICI Bank. ICICI Bank reserves the right for any reason to remove at any time without notice any of the contents of the Forums received from users, including without limitation bulletin board postings. ICICI Bank reserves the right to deny, in its sole and absolute discretion, any User access to the Website or any portion thereof without notice.

5. ICICI Bank RecordsThe User agrees that all telephone calls, electronic and other correspondence and communication may be recorded and/or monitored by ICICI Bank and used for any means whatsoever in ICICI Bank’s sole discretion.You agree to the following:a. You are responsible for ensuring that information entered or selected when using Direct Banking is correct.b. You must promptly examine all Account statements and transaction records and each entry and balance recorded in the

Account statements and transaction records.c. You must notify ICICI Bank in writing of any omissions, errors, or objections in any Account statement or transaction record

within 45 days of the Account statement or transaction date. If you do not notify ICICI Bank as required herein, ICICI Bank is entitled to treat the Account statements and transaction records as complete, correct and binding on you and ICICI Bank will be released from all claims by you in respect of those Account statements and transaction records.

d. Should any dispute arise regarding any Account statement or transaction record, you agree that ICICI Bank’s records will be admissible records in any legal proceeding for the purpose of evidencing your liability with respect to such Account statement

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or transaction record.e. You agree that internal complaints will be handled according to ICICI Bank’s dispute resolution procedure, which is outlined at

http://www.icicibank.ca/legal/filing_complaint.page. A copy of these procedures can also be obtained from any of the Branches of ICICI Bank. ICICI Bank’s dispute resolution procedure provides the contact information and dispute resolution procedures for the Ombudsman for Banking Services and Investments, the Financial Consumer Agency of Canada and the Office of the Privacy Commissioner of Canada.

6. AccessICICI Bank may provide direct access to User’s Account(s) by one or more of the Direct Banking Methods.

7. Electronic Identification and InstructionsDirect access to, and use of, the Website or any other Direct Banking channel for carrying out transactions pertaining to the User’s Account requires an electronic identifier which consists of one or more of the following (hereinafter individually and collectively referred to as “Electronic Identification”):a. client number, b. personal identification number (PIN),c. password, or d. other security measures required by ICICI Bank.The User will be provided with the Electronic Identification as set out in ICICI Bank’s policies and procedures.The User agrees that electronic pages, such as the Website pages, accessed using Electronic Identification are written documents and that “clicking” any “buttons” stating “OK”, “proceed”, “continue”, “approve” or “buttons” with similar meaning will have the same legal effect as if the User had placed his signature by hand and provided hardcopy versions of such pages with intent to be legally bound with ICICI Bank for their content. The User further agrees that all transactions carried out using telephone, computer or other means (whether electronic or otherwise) will have the same legal effect as if authorized by the written instructions of the User. The User acknowledges that all electronic and telephone instructions are final and that the User may not object to them at a later time.ICICI Bank may, at its sole discretion, decline to act on any electronic or telephone instruction given or purported to be given by the User, and will not incur any liability by reason of acting or failing to act in respect of an electronic or telephone instruction.

8. Limitation of LiabilityThe User agrees that the use of the Electronic Identification is the legal equivalent to the User’s written, signed instructions to ICICI Bank. The User is bound by and liable for all use including unauthorized use of the Electronic Identification by other persons without the User’s knowledge or consent. ICICI Bank will be under no obligation to confirm the actual identity or authority of any User of the Electronic Identification or any component thereof and will assume, unless otherwise notified by you, that you are the only User of your Electronic Identification. Neither ICICI Bank nor its Affiliates will be liable for any unauthorized transactions occurring through Direct Banking and the User hereby fully indemnifies and holds ICICI Bank and its Affiliates harmless in accordance with Section 11.ICICI Bank may cancel or restrict access to Direct Banking or the User’s Electronic Identification without notice to the User. Under no circumstances will ICICI Bank be liable if the Direct Banking services or the Website is not available in the desired manner for reasons including, but not limited to, natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of ICICI Bank. Under no circumstances will ICICI Bank be liable for any damages whatsoever, whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on loss of revenue, interruption of business or any loss of any character or nature whatsoever and whether sustained by the User or by any other person. Illegal or improper use of the Direct Banking services will render the User liable for payment of financial charges as determined by ICICI Bank and may result in suspension of User’s access to Direct Banking.

9. Disputes with BillersIf the User pays bills or purchases goods or services from a merchant (a “Biller”), ICICI Bank is not responsible for any problems or disputes that might arise between the User and the Biller. The User is responsible for complying with all policies and procedures imposed by Biller, including payment requirements.

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10. Disclaimer of Warranties The User expressly agrees that use of the Direct Banking services and the Website is at his/her sole risk. The Direct Banking services and the Website are provided on an “as is” and “as available” basis. Except as expressly warranted hereunder, ICICI Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in Direct Banking. ICICI Bank does not warrant that access to Direct Banking and the Website will be uninterrupted, timely, secure, or error-free nor does it make any warranty as to the results that may be obtained from the Website or use, accuracy or reliability of Direct Banking. ICICI Bank will not be liable for any virus that may enter the User’s system as a result of the User using the Website. ICICI Bank does not guarantee to the User or any other third party that use of the Website will be virus-free.The User hereby agrees that under no circumstances will ICICI Bank be liable for any special, indirect, incidental, punitive or consequential damages, even if it had been advised of the same, and ICICI Bank’s aggregate liability for claims relating to Direct Banking, whether for breach of contract or tort (including but not limited to negligence) will be limited to the transaction charges/fees or consideration paid by the User within the previous twelve (12) months for Direct Banking, such amount excluding any sums deposited and/or transferred into or out of my Account(s).

11. IndemnityIn consideration of ICICI Bank providing the User with Direct Banking services, the User will, at his or her own expense, fully indemnify and hold ICICI Bank, its directors and employees, representatives, agents and/or its Affiliates harmless against all losses and expenses that ICICI Bank or its directors and employees, representatives, agents and/or Affiliates, as the case may be, incur, sustain, suffer or are likely to suffer in connection with ICICI Bank or any Affiliate’s execution of the User’s instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing a service through Direct Banking for any action taken or omitted to be taken by ICICI Bank and/or the Affiliates, its officers, employees or agents, on the instructions of the User. The User will pay ICICI Bank and/or the Affiliates such amount as may be determined by ICICI Bank and/or the Affiliates to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature. Further, the User agrees, at its own expense, to indemnify, defend and hold harmless ICICI Bank, its directors, employees, representatives, agents and its Affiliates against any claim, suit, action or other proceeding brought against ICICI Bank, its directors and employees, representatives, agents or Affiliates by a third party, to the extent that such claim, suit, action of other proceeding brought against ICICI Bank, its directors, employees, representatives, agents or Affiliates is based on or arises in connection with the use of Direct Banking with reference to:a. a violation of the Account Documents, including the Terms, by the User;b. any unauthorized use of Direct Banking by the User;c. any misrepresentation or breach of representation or warranty made by the User contained herein; ord. any breach of any covenant or obligation to be performed by the User hereunder.The User agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, and action or proceeding attributable to any such claim.

12. Protection of Electronic IdentificationThe User agrees to keep Electronic Identification and all components thereof confidential. This includes but is not limited to:a. maintaining no record of any PIN, passwords or codes included in the Electronic Identification;b. avoiding the selection of combinations that may be easy for someone else to guess or which are directly associated with the

User, such as birth date, telephone number, address, account number, bank card number, etc.;c. avoiding selecting any part of another PIN, password or code used by the User; andd. taking all necessary steps to ensure that every component of the Electronic Identification remains confidential to the User, and

is never disclosed, accidentally or otherwise to anyone else at any time, including when keying in the Electronic Identification to a keyboard or speaking at a telephone or electronic device.

The User must immediately notify ICICI Bank by telephone or in person upon learning that any component of his or her Electronic Identification was disclosed to, or obtained by, anyone else or may be known by anyone else, or that unauthorized use of Direct Banking may be occurring. If the User suspects that someone else knows any component of his or her Electronic Identification, the

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User must change all aspects of his or her Electronic Identification immediately.

13. VerificationICICI Bank reserves the right to contact the User to obtain confirmation of any telephonic, electronic or other instruction before processing any transaction but will not be liable due to any inability or failure of ICICI Bank to contact the User in order to confirm such instructions.

14. Transactions and LimitsTransactions may be limited in dollar amounts or otherwise as ICICI Bank may determine and ICICI Bank may change these limits in accordance with Section 23 of these Terms.

15. Charges ICICI Bank reserves the right to charge and recover from the User service charges for providing Direct Banking. The User hereby authorizes ICICI Bank to recover the service charges by debiting one of the Accounts of the User or by sending an invoice to the User who will be liable to make the payment within the period specified on the invoice. Failure to do so will result in recovery of the service charge by ICICI Bank in a manner as ICICI Bank may deem fit along with such interest, if any, and/or suspension of the User’s access to Direct Banking without any liability to ICICI Bank. The User further agrees that it will pay the service charges of any third party, including other financial institutions, that are imposed as a result of any Direct Banking transaction that the User enters and that ICICI Bank will have no liability whatsoever for such third party services charges.

16. Maintenance of Sufficient BalanceThe User will ensure that there are sufficient funds (or pre-arranged credit facilities) in any Account for transactions through Direct Banking, and ICICI Bank will not be liable for any consequences arising out of its failure to carry out the instructions due to inadequacy of funds and/or credit facilities, provided always that ICICI Bank will, at its sole discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the prior approval from or notice to the User and the User will be responsible to repay with interest the resulting overdraft, advance or credit thereby created and for all related costs and charges.ICICI Bank may, at its discretion, levy penal charges for non-maintenance of the minimum balance, if stipulated for any Account. In addition to the minimum balance stipulation, ICICI Bank may levy service charges for use of Direct Banking which will be notified by ICICI Bank to the User from time to time. Any change in such service charges will also be notified to the User. The User authorizes ICICI Bank to recover all charges related to Direct Banking as determined by ICICI Bank from time to time by debiting the User’s Account(s). ICICI Bank may withdraw the provision of Direct Banking, wholly or partly, if at any time the amount of deposit falls short of the required minimum as aforesaid and/or if the service charges remain unpaid, without giving any further notice to the User and/or without incurring any liability or responsibility whatsoever by reason of such withdrawal.

17. Ownership of Software, etc.ICICI Bank (or a third party licensor) owns any software or device ICICI Bank has supplied to the User for purposes of facilitating access to the Direct Banking services (the “Software”), and the User may use same under a non-exclusive, non-assignable license, solely for the purpose intended. ICICI Bank may demand the return of the Software or device(s) at any time without prior notice and the User will comply promptly, without keeping any copies. Except as specifically set out in the Terms, nothing herein shall grant the User any ownership or other right in any Software.

18. Where Written Signatures are RequiredSome ICICI Bank products or services, or the renewal thereof, may require the User’s written signature and the User will be advised when this is the case. The User will be sent the terms and conditions and/or transaction verification that apply to the product or service that requires signature and will have five (5) business days from the date of giving of instructions by ICICI Bank to advise ICICI Bank if the material has not been received. If the User does not so advise, the User will be deemed to have received the terms and conditions and/or transaction verification.When the User receives material requiring a signature, the User will sign it and return it to ICICI Bank. The User’s signature will signify the User’s agreement to the transaction in question and all terms and conditions relating to it.

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19. No Confidentiality, Use of InformationThe Internet is not a secure medium, and neither the privacy of the User’s communications nor of visits to the Website can be guaranteed. The nature of Internet communications means that the User’s communications may be susceptible to data corruption, unauthorized access, interception and delays. The Website may include incomplete information, inaccuracies or typographical errors. ICICI Bank and any other persons involved in the management of the Website may make changes in the information and content included in the Website at any time without notice to the User. ICICI Bank will not be responsible for any detrimental reliance the User may place on the Website or its contents. By entering the Website, the User acknowledges and agrees that any communication or material the User transmits to the Website, in any manner and for any reason, will not be treated as confidential or proprietary. Furthermore, the User acknowledges and agrees that any communications, information, ideas, concepts, techniques, procedures, methods, systems, designs, plans, charts, or other materials the User transmits to the Website may be used by ICICI Bank anywhere, anytime and for any reason whatsoever.

20. Applicable LawYou agree that any suit, action or proceeding arising out of or relating to these Terms against you or any of your assets may be brought in any court in the Province of Ontario or elsewhere in Canada having jurisdiction over the subject matter of any such suit, action or proceeding, and you hereby irrevocably and unconditionally attorn and submit to the jurisdiction of such courts. You irrevocably waive and agree not to raise any objection you might now or hereafter have to the bringing of any such suit, action or proceeding in any such court including, without limitation, any objection that the place where such court is located is an inconvenient forum or that there is any other suit, action or proceeding in any other place relating in whole or in part to the same subject matter. You agree that any judgment or order in any such suit, action or proceeding brought in such a court shall be conclusive and binding upon you and consent to any such judgment or order being recognized and enforced in any courts, by registration or homologation of such judgment or order, by a suit, action or proceeding upon such judgment or order, or any other means available for enforcement of judgments or orders, at the option of ICICI Bank, provided that service of any required process is effected upon you as permitted by law. Nothing in this section shall restrict the bringing of any such suit, action or proceeding in the courts of any other jurisdiction.

21. Other CountriesThis Website can be accessed from countries around the world other than Canada and may contain references to ICICI Bank products, services, and programs that have not been announced in your country. These references do not imply that ICICI Bank intends to announce such products, services or programs in your country. ICICI Bank makes no representation that the content on this Website is appropriate or available for use in other locations, and accessing this Website from territories where its content is illegal is prohibited. Those who choose to access this Website from other locations can do so at their own initiative and their own risk and are responsible for compliance with local laws.

22. LanguageICICI Bank and you have expressly requested that these Terms and all related documents, including notices, be drawn up in the English language. Vous et moi avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise.

23. Changing These TermsSubject to applicable law, ICICI Bank may amend these Terms periodically and may provide you with notice of such amendment in accordance with Section 25 of these Terms. If notice is provided, the effective date for changes contained in such notice will be the date stated in the notice and, if no date is stated, the changes will take effect 30 days from the date of the notice. If you use an Account or have funds on deposit in an Account or use Direct Banking services after the effective date of the amendment, it will mean that you have agreed to the change.

24. Other AgreementsIf there is any conflict or inconsistency between the provisions of these Terms and any other Account Document, the provisions of the Account Terms and Conditions shall prevail. If there is any conflict or inconsistency between the provisions of these Terms and any Account Documents other than the Account Terms and Conditions, the provisions of these Terms shall prevail.

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25. NoticeICICI Bank may provide any notice or other communication required or permitted to be given under these Terms by post, telephone, email, fax, Website posting or any other physical or electronic means, or by means of any press release, advertisement or other media notices.Unless specified otherwise in these Terms, you may provide ICICI Bank with notice by post, fax or telephone, at the following address:ICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Toll-free Tel: 1--888-ICICI-CA (1-888-424-2422)Toll-free Fax: 1-866-ICICI-TO (1-866-424-2486)or through the Website or any other physical or electronic means as stipulated by ICICI Bank from time to time.Unless specified otherwise in these Terms, if notice is provided by post, the intended recipient will be deemed to have received the notice on the date that is five (5) business days following the date on which the notice was mailed. In all other cases, the intended recipient will be deemed to have received the notice on the date the notice was sent.

26. Proprietary RightsICICI Bank is the owner of the Website and no portion of the Website, including but not limited to the content, information, text, images, audio or video, may be used in any manner, or for any purpose without ICICI Bank’s prior written permission, except if indicated herein. Without in any way waiving any of the foregoing rights, the User may download one copy of the material on the Website for the User’s personal, non-commercial home use only, provided the User does not delete, obstruct, or change any copyright, trademark or other proprietary notices. Modification, repostment or use of the material on the Website in any other manner whatsoever and for any other purpose violates ICICI Bank’s legal rights. Unauthorized use of ICICI Bank’s logos and/or name or trade names is strictly prohibited. All information at the Website is protected under the copyright laws of Canada and in all other applicable jurisdictions. In addition, certain information may be copyrighted by others. Unless otherwise specified, no one has permission to copy, redistribute, reproduce or republish in any form, any information found at the Website.

27. Privacy Policy and Terms of UseICICI Bank’s client privacy policy (“Privacy Policy”) and Website terms of use (the “Website Terms of Use”), (which govern the use of the Website generally), are located on URLs available on the Website. The Privacy Policy and Website Terms of Use will govern your use of the Website and are incorporated by reference into the Terms. You must read and understand the Privacy Policy and Website Terms of Use before using the Website. By using the Website, you agree to be bound by the Website Terms of Use and Privacy Policy.

28. Set-off and Lien ICICI Bank will have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the deposits/amounts held in the Account(s), whether in single name or joint name(s), to the extent of all outstanding dues, whatsoever, arising as a result of the Direct Banking services extended to and/ or used by the User, without any notice to the User.

29. AssignmentYou agree that these Terms are binding on and shall ensure to your respective successors. You agree that you may not assign these Terms.

30. Waiver, AmendmentExcept as expressly provided in these Terms, no amendment or waiver of these Terms by you shall be binding on ICICI Bank unless executed in writing by you and ICICI Bank. No waiver of any provision of these Terms shall constitute a waiver of any other provision nor shall any waiver of any provision of these Terms constitute a continuing waiver unless otherwise expressly provided.

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GUARANTEED INVESTMENT CERTIFICATES AND TERM DEPOSITS TERMS AND CONDITIONSICICI Bank Canada guarantees repayment at maturity of the principal sum and the interest earned on Guaranteed Investment Certificates/Term Deposits with ICICI Bank Canada (a “GIC” or a "deposit"). Unless otherwise instructed by the holder of the GIC (hereinafter, “holder” or “you”), at maturity the principal and accrued interest on the investment will automatically be reinvested for a term as may be decided by ICICI Bank Canada and at such rates as may be applicable at the time of reinvestment.For GICs of one year or longer and in currencies other than United States Dollars, interest is calculated on the basis of 365 or 366 days and compounded and/or paid annually. When ICICI Bank Canada offers GICs in currencies other than United States Dollars and for terms of less than one year, interest is calculated on the basis of 365 or 366 and paid at maturity. For GICs denominated in United States Dollars and over a one year term, interest is calculated on the basis of 360 days and compounded and/or paid annually. When ICICI Bank Canada offers GICs in United States Dollars for terms of less than one year, interest is calculated on the basis of 360 days and paid at maturity. The principal amount shall not become payable until the maturity date, unless you have chosen to redeem the GIC prior to its maturity date. The rate of interest paid on a GIC that is cashed prior to maturity, when permitted, will be adjusted to equal the cashable interest rate agreed to on the original purchase of the GIC. A GIC is not negotiable and may not be assigned by you.Non-Registered Investment Terms and Conditions1. This certificate is not negotiable or assignable.2. Where there are two or more registered holders and payment may be made to any one, they agree with each other and with

ICICI Bank Canada that each of them singly shall have the right to require ICICI Bank Canada to make a payment in favour of one of them alone and that payment by ICICI Bank Canada in favour of any one of them shall be a complete discharge to ICICI Bank Canada.

3. Where there are two or more registered holders and the deposit is joint with the right of survivorship, it is agreed that after ICICI Bank Canada has received written notice of the death of any one of them, and subject to paragraph 5 below, any payments to be made by ICICI Bank Canada shall be made in favour of the survivors. The provisions of paragraph 2 shall also apply.

4. The term “payment” means by actual credit to a registered holder’s account or by remittance of a bank cheque or bank draft or renewal for an additional term. The disposal of funds by ICICI Bank Canada shall discharge ICICI Bank Canada from all obligations in respect of the deposit or interest.

5. These terms and conditions are subject to ICICI Bank Canada complying with the provisions of any present or future law, regulation, order or judgment of any court which imposes on ICICI Bank Canada a duty to take or refrain from taking any action in respect of the deposit or interest thereon.

6. Nothing contained herein shall restrict the registered holder(s) from granting a security interest in this certificate to ICICI Bank Canada.

7. Unless otherwise agreed, reinvestment at maturity will be for the same term as stipulated in the maturing certificate. The interest rate payable on reinvestment will be the rate of interest applicable on the date of renewal as posted in the branch of account. Interest will be calculated and paid in the same manner as stipulated in the maturing certificate. ICICI Bank is not required to renew the deposit at maturity. If it chooses not to renew such deposit, it shall notify the registered holder(s) prior to maturity that the deposit will not be renewed. Any deposit not renewed by ICICI Bank Canada for any reason shall be a non-interest bearing demand deposit after the date of maturity. For the purpose of this paragraph, notice will be deemed to be received by the registered holder(s) two (2) business days following its posting by regular mail.

8. Upon the death of one or more of the registered holder(s), ICICI Bank Canada will redeem the deposit upon receipt, in form satisfactory to ICICI Bank Canada, of proof of death and of other evidence of authority, upon surrender of the certificate properly endorsed and upon receipt of any other documentation as may be required by federal or provincial law.

Redeemable9. The deposit may be withdrawn in whole or in part before the end of the first or any additional term subject to the right of ICICI

Bank Canada to require 24 hours’ notice of such earlier withdrawal and will be cashable at a prescribed early redemption rate.10. If the deposit is withdrawn before maturity and if there is an overpayment of interest such overpayment of interest will be

deducted from the deposit.Non-Redeemable11. The deposit may not be redeemed or withdrawn prior to its maturity.

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For non-registered investments, either paragraph 9 & 10 or paragraph 11 will apply.Tax-Free GIC12. Please refer to ICICI Bank Canada’s Tax-Free Account Terms and Conditions, which are applicable to Tax-Free GIC and are

incorporated herein by reference. Paragraphs 1 and 4 -8 are applicable to the Tax-Free GIC.

GUARANTEED INVESTMENT CERTIFICATE RSP TERMS AND CONDITIONSICICI Bank Canada, a depository, hereby agrees to hold on deposit in an ICICI Bank Canada Retirement Savings Plan (hereinafter called the “Plan”), deposits (hereinafter called “contributions”) from the annuitant named in the application for the Plan (hereinafter called “you”), or contributions made by your spouse, on the following terms:1. Registration and Compliance: ICICI Bank Canada will apply for registration of the Plan as a retirement savings plan pursuant to

the provisions of the Income Tax Act (Canada) and, if applicable, the provisions of any similar legislation of the Province in which you reside (hereinafter collectively referred to as the “Applicable Tax Legislation”). ICICI Bank Canada and you agree that the Plan shall at all times be operated in compliance with the Applicable Tax Legislation.

2. Your Contract: ICICI Bank Canada will maintain a contract in your name which will record the contributions made by you only or by your spouse only and the deposit options if both you and your spouse wish to make contributions in your name.

3. Contributions: Contributions received from you or your spouse and all interest thereon shall be held by ICICI Bank Canada on deposit in accordance with the provisions of the Plan and all Applicable Tax Legislation. ICICI Bank Canada will hold such monies on deposit as provided in section 10 hereof. It is the sole responsibility of the contributor to your Plan to ensure that deductions claimed for income tax purposes do not exceed the permitted deductions under the Applicable Tax Legislation. Any penalty taxes levied under the Applicable Tax Legislation upon excess contributions shall be your responsibility.

4. Withdrawals:a. Before Maturity - ICICI Bank Canada will make payments before the Plan’s maturity only as a refund of premiums, payment to

you or, upon receipt of a written request and authorization, payment to you or your spouse (if applicable) of an amount as defined in subsection 146(2)(c.1) of the Income Tax Act (Canada).

b. After Maturity - ICICI Bank Canada will make payments subsequent to the Plan’s maturity only as a retirement income to you (see paragraph 10) or as a full or partial commutation of the retirement income under the Plan or as defined in subsection 146(2)(c.2) of the Income Tax Act (Canada). Taxes will be withheld if necessary from any withdrawal as required by Applicable Tax Legislation.

5. Deposit Options: ICICI Bank Canada makes available deposit options which qualify as investments for retirement savings plan purposes. Details of these options may be obtained from the bank at any of its branches in Canada, or as otherwise advised by your representative. ICICI Bank Canada shall invest a portion or all of the Plan in one or more of the deposit options upon receiving your instructions in writing.

6. No Right of Offset: ICICI Bank Canada shall have no right of offset as regards the property held in your account in connection with any obligation or debt you may owe ICICI Bank Canada, neither may the property held in your account nor your retirement income be pledged, assigned or in any way alienated as security for a loan or for any purpose other than that of providing for you a retirement income.

7. Income Tax Receipts: On or before March 31 of each year ICICI Bank Canada shall forward to your registered address a receipt(s) for income tax purposes with respect to contributions received by ICICI Bank Canada under the Plan for the preceding taxation year. ICICI Bank Canada will also forward to your registered address prescribed forms as and when required by the Applicable Tax Legislation for withdrawals made in the year.

8. Fees: ICICI Bank Canada shall be entitled to receive a fee upon transfer of Plan funds to another financial institution. Fees in effect at the time the Plan is opened shall be disclosed to you in writing at that time. ICICI Bank Canada reserves the right to amend these fees from time to time subject to a minimum of 30 days’ notice to you and where necessary to Federal and Provincial tax authorities.

9. Date of Birth: Your statement of your date of birth contained in your application for your Plan shall be deemed to be your certification of your age upon which ICICI Bank Canada may rely and an undertaking by you to provide any further evidence of proof of age that may be required when retirement income is to be provided.

10. Retirement Income: Your Plan will mature on a date (“maturity date”) which must not be later than December 31 of the year

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in which your 71st birthday occurs or as may otherwise be specified in the Applicable Tax Legislation and subsection 146 (1) of the Income Tax Act (Canada). On the maturity date chosen by you, ICICI Bank Canada shall terminate the deposits in your account and use the proceeds to purchase your retirement income as defined by the Applicable Tax Legislation subject to the following conditions:

a. (i) the Plan does not provide for a payment to the annuitant of a retirement income except by way of equal or annual or more frequent periodic payments thereafter;(ii) the Plan does not provide for periodic payments in a year under an annuity after the death of the first annuitant, the aggregate of which exceeds the aggregate of the payments under the annuity in a year before that death;

b. the retirement income may not be assigned in whole or in part; c. on your death if the annuity becomes payable to a person other than your spouse it must be commuted and paid in one lump

sum; and d. if the funds held in your Plan at the maturity date are not sufficient to provide a retirement income of greater than $25.00 per

month the funds in your Plan will be paid to you in a single lump sum. It will be your sole responsibility to select a retirement income from those permitted by the Applicable Tax Legislation and to notify ICICI Bank Canada by at least 30 days’ notice in writing of the date chosen by you for the commencement of this retirement income, providing the name and address of the company from which the retirement income is to be purchased. In the event that you do not instruct ICICI Bank Canada to purchase a retirement income for you prior to the Plan maturity date, ICICI Bank Canada will transfer, prior to the end of the year to turn 71, all property in the Plan to a registered retirement income fund for which you are the annuitant.

11. Payment on Death: In the event of your death prior to the maturity date, ICICI Bank Canada shall, upon receipt of satisfactory evidence of your death and all other legal documents that ICICI Bank Canada may require, redeem the deposits held in your account and, after deduction of all proper charges including any applicable income tax, do one of the following:

a. make a lump-sum payment to or for the benefit of the beneficiary designated by you in accordance with this agreement: or b. if no beneficiary has been designated, if all the beneficiaries so designated have predeceased you, or if the proceeds cannot

be distributed to your designated beneficiary because it is not permitted by applicable law, distribute the proceeds to your estate.

12. Beneficiary Designation: If permitted by applicable law and recognized by ICICI Bank Canada for such purpose, you may designate in the following manner one or more beneficiaries in the event of your death prior to the maturity date. A designation shall only be made, altered or revoked by an instrument in a form provided by ICICI Bank Canada for such purpose, dated and signed by you and filed with ICICI Bank Canada prior to your death or, if a provincial law does not allow such a designation, by your Will. If more than one such designation has been filed in the form provided by ICICI Bank Canada and if such designations are inconsistent, then to the extent of such inconsistency ICICI Bank Canada shall make payment only in accordance with the permitted designation bearing the latest execution date and such designation shall be determinative of any inconsistency. ICICI Bank Canada shall be fully discharged from any further obligations and liability in connection with the Plan upon payment being made in accordance with this agreement.

13. No Advantage: No advantage, other than; (i)a benefit (ii) an amount described in paragraph (a) or (c) of the definition of “benefits” in subsection 146(1) of the Income Tax

Act (Canada): (iii) the payment or allocation of any amount to the Plan by the issuer: (iv) an advantage from life insurance in effect on December 31, 1981: or (v) an advantage obtained from administrative or investment services provided for the Plan, that is conditional in any way on the existence of the Plan may be extended to the annuitant or to a person with whom he was not dealing at arm’s length.

14. Amendments to Plan: ICICI Bank Canada may from time to time at its discretion amend this Plan with the concurrence of Canada Customs and Revenue Agency if required and, if applicable, the concurrence of provincial tax authorities by giving 30 days’ notice in writing to you; provided, however, that any such amendments shall not have the effect of disqualifying the Plan as a registered retirement savings plan with the meaning of the Applicable Tax Legislation.

15. Notices: Any notice given to ICICI Bank Canada hereunder shall be sufficiently given if delivered to ICICI Bank Canada at any of its branches in Canada or if mailed, postage prepaid, addressed to ICICI Bank Canada, at any of its branches in Canada and shall be considered to have been given on the day that it is actually received by ICICI Bank Canada. Any notice, statement or receipt given by ICICI Bank Canada to you shall be sufficiently given if mailed, postage prepaid, addressed to you at your last address known to ICICI Bank Canada in connection with this Plan and such notice shall be deemed to have been given on the day of

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mailing.16. Indemnity: You, your successors, executors, and administrators shall at all times indemnify and save harmless ICICI Bank

Canada in respect of any taxes, assessments or other charges levied or imposed by any governmental authority upon or in respect of the Plan.

17. Applicable Laws: This agreement shall be governed and construed in accordance with the laws of Canada except that the term “spouse“ shall include a “common-law partner”, and both those terms shall be interpreted as they are interpreted for purposes of the Income Tax Act (Canada). Any reference to the Income Tax Act (Canada) or any provision thereof shall be construed as a reference to the Income Tax Act (Canada) as it may be amended from time to time.

18. Binding Agreement: This agreement shall be binding upon your heirs, executors and administrators and upon the successors and assigns of ICICI Bank Canada.

19. Locked-In Retirement Account (LIRA): If an addendum concerning a LIRA is attached to this agreement, the following provisions shall prevail;

a. in case of conflict between the addendum and this agreement the provisions of the addendum shall prevail; b. locked-in funds shall be accounted for separately from non-locked-in funds; and c. the terms of the addendum may be amended from time to time without notice to you in order to ensure that the LIRA

continues to comply with all legislation including, without limitation, applicable pension benefits legislation, governing locked-in funds.

20. Transfers: Subject to any penalty, interest rate which may be applied to Plan funds transferred prior to the maturity date, ICICI Bank Canada shall within twelve (12) business days of receipt of written notice (or if the transfer is to be effective upon the maturity date of a term deposit, with twelve (12) business days from such maturity date), transfer as directed pursuant to the provisions of the Applicable Tax Legislation and any other applicable legislation all or part of the property of the Plan less any fee that ICICI Bank Canada is entitled to receive for the transfer of Plan funds to another financial institution/issuer. ICICI Bank Canada will resign upon appointment of the successor issuer. Any issuer or company resulting from the merger, amalgamation etc. by the sale of ICICI Bank Canada’s business will become the successor issuer of the Plan.

RETIREMENT SAVINGS PLAN ACCOUNT TERMS AND CONDITIONSICICI Bank Canada (the “Bank”) hereby declares that it has agreed to act as the depository to hold on deposit in an ICICI Bank Canada Retirement Savings Plan (the “Plan”), deposits (the “contributions”) for the annuitant named in the application for the Plan (the “Annuitant”), on the following terms:1. Registration and Compliance:The Bank will apply for registration of the Plan as a registered retirement savings plan pursuant to the provisions of the Income Tax Act (Canada) and, if applicable, the provisions of any similar legislation in which the Annuitant resides as shown in the application (the “Applicable Tax Legislation”). The Bank and the Annuitant agree that the Plan shall at all times be operated in compliance with the Applicable Tax Legislation.

2. Your Contract:The Bank will maintain a contract in the name of the Annuitant which will record the contributions made to the Plan. All contributions received by the Bank will be invested in an Account with the Bank “in trust” for the Annuitant and will earn such interest, compounded at least annually, as will be declared by the Bank from time to time.

3. Contributions:Contributions received from the Annuitant or the Annuitant’s spouse, and all interest accrued thereon, shall be held in trust by the Bank on deposit in accordance with the provisions of the Plan and all Applicable Tax Legislation until the maturity of the Plan. Contributions received shall be invested as directed by the Annuitant. It is the sole responsibility of the contributor to the Plan to ensure that deductions claimed for income tax purposes do not exceed the permitted deductions under the Applicable Tax Legislation. Failure by the Annuitant to give instructions to the issuer prior to or at the maturity of a Fixed Term Deposit will result in the proceeds of the maturing Fixed Term Deposit being reinvested for the same term at the then prevailing rate of interest.

All contributions must be in accordance with Section 146 of the Income Tax Act (Canada) to qualify for tax exemption. The Bank

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shall, upon written application by the Annuitant or the Annuitant’s spouse, refund to the taxpayer and amount, as defined in paragraph 146(2)(c.1) of the Income Tax Act (Canada). Any penalty taxes levied under the Applicable Tax Legislation upon excess contributions shall be the responsibility of the Annuitant.

4. Withdrawals: a) Before Maturity The Annuitant may from time to time, prior to maturity of the Plan, upon such notice as the Bank may permit, request a full or

partial refund of the contributions from the Bank. b) After Maturity The Bank will make payments subsequent to the Plan’s maturity only as a retirement income to you or as a full or partial

commutation of the retirement income under the Plan or as defined in Paragraph 146(2) (c.2) of the Income Tax Act (Canada). Taxes will be withheld if necessary, from any withdrawal as required by Applicable Tax Legislation.

5. Deposit Options:The Bank makes available deposit options which qualify as investments for registered retirement savings plan purposes. Details of these options may be obtained from the Bank at any of its branches in Canada. The Bank shall invest a portion or all of the Plan in one or more of the deposit options upon receiving instructions in writing.

6. No Right of Offset or Assignment:The Bank shall have no right of offset as regards the property held in the Plan in connection with any obligation or debt that the Annuitant may owe the Bank, neither may the property held in the Plan nor any retirement income be pledged, assigned or in any way alienated as security for a loan or for any purpose other than that of providing for a retirement income for the Annuitant.

7. Income Tax Receipts:On or before March 31 each year the Bank shall forward to the registered address of the Annuitant a receipt for income tax purposes with respect to contributions received by the Bank under the Plan for the preceding taxation year. The Bank will also forward prescribed forms when required by the Applicable Tax Legislation for withdrawals made in the year.

8. Transfer to another Retirement Savings Fund Arrangement:The Bank shall be entitled to receive a fee upon transfer of Plan funds to another financial institution. Fees in effect at the time the Plan is opened shall be disclosed in writing at that time. The Bank reserves the right to amend these fees from time to time subject to minimum 30 days’ notice and, where necessary, to Federal and Provincial tax authorities.

9. Date of Birth:The statement of the Annuitant’s date of birth contained in the Plan application shall be deemed to be a certification of the Annuitant’s age upon which the Bank may rely and as an undertaking by the Annuitant to provide any further evidence of proof of age that may be required when retirement income is to be provided.

10. Retirement Income:The Plan will mature on a date chosen by the Annuitant which must not be later than the end of the year in which the Annuitant attains the age in which maturity is required as provided for in the Income Tax Act (Canada). On the maturity date, the proceeds of the Plan will be used to purchase your retirement income as defined by the Applicable Tax Legislation subject to the following conditions:a. (i) the Plan does not provide for a payment to the Annuitant of a retirement income except by way of equal annual or more

frequent periodic payments until such time as there is a payment in full or partial commutation of the retirement income and, where commutation is partial, equal annual or more frequent periodic payments thereafter;

(ii) the Plan does not provide for periodic payments in a year under an annuity after the death of the first annuitant, the aggregate of which exceeds the aggregate of the payments under the annuity in a year before that death;

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b. the retirement income may not be assigned in whole or in part;c on the Annuitant’s death, if the annuity becomes payable to a person other than your spouse it must be commuted and paid in

one lump sum;d. if the funds held in the Plan at maturity are not sufficient to produce a retirement income of greater than $25.00 per month the

funds will be paid to the Annuitant in a single lump sum. It will be the Annuitant’s sole responsibility to select a retirement income from those permitted by the Applicable Tax Legislation and to notify the Bank by 30 days’ notice in writing of the date chosen by you for the commencement of this retirement income, providing the name and address of the company from which the retirement income is to be purchased.

11. Payment on Death:In the event of the death of the Annuitant prior to the maturity date, the Bank shall upon receipt of satisfactory evidence of your death and all other legal documents that the Bank may require, redeem the deposits held in the Plan and, after deduction of all proper charges including any applicable income tax, do one of the following:a. a. make a lump-sum payment to or for the benefit of the beneficiary designated in accordance with this agreement; or,b. if no beneficiary has been so designated, or if all the beneficiaries so designated have predeceased the Annuitant, or if the

proceeds cannot be distributed to the designated beneficiary because it is not permitted by Applicable Tax Legislation, distribute the proceeds to the estate of the Annuitant.

12. Beneficiary Designation:If permitted by Applicable Tax Legislation and recognized by the Bank for such purpose, the Annuitant may designate in the following manner one or more beneficiaries in the event of death prior to the maturity date. A designation shall only be made, altered or revoked by an instrument in a form provided by the Bank for such purpose, dated and signed by the Annuitant and filed with the Bank prior to the death of the Annuitant or, if a provincial law does not allow such a designation, by the Annuitant’s will. If more than one such designation has been filed in the form provided by the Bank and if such designations are inconsistent, then to the extent of such inconsistency the Bank shall make payment only in accordance with the permitted designation bearing the latest execution date and such designation shall be determinative of any inconsistency. The Bank shall be fully discharged from any further obligations and liability in connection with the Plan upon payment being made in accordance with this agreement.

13. Amendments to Plan:The Bank may from time to time at its discretion amend this Plan with the concurrence of Canada Revenue Agency if required and, if applicable, the concurrence of provincial tax authorities by giving 30 days’ notice in writing to you; provided, however, that any such amendments shall not have the effect of disqualifying the plan as a registered retirement savings plan within the meaning of the Applicable Tax Legislation.

14. Notices:Any notice given to the Bank hereunder shall be sufficiently given if delivered to the Bank at any of its branches in Canada or if mailed, postage prepaid, addressed to the Bank, at any of its branches in Canada and shall be considered to have been given on the day that is actually delivered or received by the Bank. Any notice, statement or receipt given by the Bank to the Annuitant shall be sufficiently given if mailed, postage prepaid, addressed to the Annuitant’s last address known to the Bank in connection with this Plan and such notice shall be deemed to have been given on the day of mailing.

15. Indemnity:The Bank shall not be liable in its personal capacity for or in respect of any taxes, interest or penalties which may be imposed on the issuer in respect of the Plan, whether by way of assessment, reassessment or otherwise, or for any other charges imposed by any governmental authority, as a result of payments out of the Plan, the purchase, sale or retention of any investment (including, without limitation thereof, “non-qualified investments” and “foreign property” within the meaning of the Applicable Tax Legislation), or otherwise. The Annuitant and the heirs, executors and administrators of the Annuitant shall at all times indemnify and save harmless the Bank in respect of any such taxes, interest, penalties or charges imposed upon the Bank in respect of the Plan. In addition, the Bank shall not be liable in its personal capacity for, or in respect of, any loss suffered or incurred by the Plan, the Annuitant or by any beneficiary under the Plan, caused by or resulting from the Bank’s dishonesty, bad faith, willful misconduct,

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gross negligence or reckless disregard.

16. Applicable Laws:This Agreement shall be governed by and construed in accordance with the laws of Canada except that the term “spouse” shall include a “common-law partner”, and both those terms shall be interpreted as they are interpreted for purposes of the Income Tax Act (Canada). Any reference to Income Tax Act (Canada) or any provision thereof shall be construed as a reference to the Income Tax Act (Canada) as it may be amended from time to time.

17. Binding Agreement:This agreement shall be binding upon your heirs, executors and administrators and upon the successors and assigns of the Bank. Any issuer or company resulting from the merger, amalgamation etc. by the sale of the Bank’s business will become the successor issuer of the Plan.

18. Locked-In Retirement Account (LIRA):If an addendum concerning a LIRA is attached to this agreement, the following provisions shall prevail:a. In case of conflict between the addendum and this agreement the provisions of the addendum shall prevail;b. Locked-In funds shall be accounted for separately from non-locked-in funds;c. The terms of the addendum may be amended from time to time without notice to you in order to ensure that the LIRA continues

to comply with all legislation including without limitation applicable pension benefits legislation, governing locked in funds.

19. Resignation:The Bank may resign its trust and be discharged from all future duties and liabilities hereunder upon giving three months prior notice in writing to the Annuitant. The Bank may provide shorter notice if the Annuitant so consents. Should the Annuitant elect to terminate the services of the Bank and appoint a successor issuer, the Bank shall transfer the proceeds of the Plan to the successor issuer within a period of three months from receipt of written notification from the Annuitant that a change of issuer is directed.

TAX-FREE SAVINGS ACCOUNT (TFSA) TERMS AND CONDITIONS

1. What the Words in the Terms and Conditions Mean: In this Account Terms and Conditions document (the “Qualifying Arrangement”), please remember that: “Account” means the tax-free savings account opened and maintained with ICICI Bank. “Applicant”, for the purposes of ICICI Bank’s Tax Free Savings Account Application Form, means the Holder. “Branch” means any of the branches of ICICI Bank. “Distribution” under an arrangement of which an individual is the Holder means a payment out of or under the arrangement in

satisfaction of all or part of the Holder’s interest in the arrangement. “Holder” of an arrangement means a. until the death of the individual who entered into the arrangement with the Issuer, the individual; and b. at and after the death of the individual, the individual’s survivor. “ICICI Bank” or “the Bank” means ICICI Bank Canada. “Issuer” of an arrangement means the person described as the Issuer in the definition “qualifying arrangement”. ICICI Bank is

the Issuer. “Qualifying Arrangement”, at a particular time, means an arrangement a. that is entered into after 2008 between a person (in this definition referred to as the “Issuer”) and an individual (other than a

trust) who is at least 18 years of age for the exclusive benefit of the individual; b. that provides for contributions to be made under the arrangement to the Issuer in consideration of, or to be used, invested or

otherwise applied for the purpose of, the Issuer making distributions under the arrangement to the Holder; c. under which the Issuer and the individual agree, at the time the arrangement is entered into, that the Issuer will file with the

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Minister an election to register the arrangement under clause 146.2 of the Income Tax Act (Canada); and d. that, at all times throughout the period that begins at the time the arrangement is entered into and that ends at the particular

time, complies with the conditions in subsection (2). “Survivor” of an individual means another individual who is, immediately before the individual’s death, a spouse or common-law

partner of the individual. “Website” means the website owned, established and maintained by ICICI Bank located at the URL http://www.icicibank.ca,

or such other website as ICICI Bank may designate from time to time. In this document, all references to the customer in the masculine gender will be deemed to include the feminine gender, and vice versa.

2. Qualifying arrangement conditions:The conditions referred to in paragraph (d) of the definition "Qualifying Arrangement" in section (1) are as follows: a. the arrangement be maintained for the exclusive benefit of the Holder (determined without regard to any right of a person to

receive a payment out of or under the arrangement only on or after the death of the Holder);b. the arrangement prohibits, while there is a Holder of the arrangement, anyone that is neither the Holder nor the Issuer of the

arrangement from having rights under the arrangement relating to the amount and timing of distributions and the investing of funds;

c. the arrangement prohibits anyone other than the Holder from making contributions under the arrangement;d. the arrangement permits distributions to be made to reduce the amount of tax otherwise payable by the holder under section

207.02 or 207.03 of the Income Tax Act;e. the arrangement provides that, at the direction of the Holder, the Issuer shall transfer all or any part of the property held in

connection with the arrangement (or an amount equal to its value) to another TFSA of the Holder; andf. the arrangement complies with prescribed conditions under the Income Tax Act (Canada).

3. TFSA:If the Issuer files with a notice under section 146.2 of the Income Tax Act (Canada) in prescribed form and manner to register the arrangement as a TFSA under the Social Insurance Number of the Holder on or before the day that is 60 days after the end of the calendar year in which the arrangement was entered into, the arrangement becomes a Qualifying Arrangement at the time the arrangement was entered into and ceases to be a Qualifying Arrangement immediately before the earliest of the following events:(a) the death of the Holder of the arrangement,(b) the arrangement ceasing to be a Qualifying Arrangement, and(c) the arrangement not being administered in accordance with the conditions in subsection (2).

4. Amount credited to a deposit:An amount that is credited or added to a deposit that is a Qualifying Arrangement as interest or other income is deemed not to be received by the Holder of the Qualifying Arrangement solely because of that crediting or adding.

5. Other conditions:(a) ICICI Bank will keep all contributions made by the Holder on deposit.(b) Any penalty taxes levied under the Income Tax Act (Canada) upon excess contributions shall be Holder’s responsibility.(c) Fees: ICICI Bank shall be entitled to receive a fee upon transfer of Account funds to another financial institution. Fees in effect

at the time the Account is opened shall be disclosed to you in writing at that time. ICICI Bank reserves the right to amend these fees from time to time subject to minimum 30 days’ notice to you and where necessary to Federal and Provincial tax authorities.

(d) Your statement of your date of birth contained in your application for your account shall be deemed to be your certification of your age upon which ICICI Bank may rely and an undertaking by you to provide any further evidence of proof of age that may be required.

(e) Amendments to Qualifying Arrangement: The Bank may from time to time at its discretion amend a Qualifying Arrangement with the concurrence of the Canada Revenue Agency if required and, if applicable, the concurrence of provincial tax authorities by giving 30 days’ notice in writing to you; provided, however, that any such amendments shall not have the effect of

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disqualifying the account as a tax free savings account.(f) Notices: Any notice given to ICICI Bank hereunder shall be sufficiently given if delivered to ICICI Bank at any of its Branches in

Canada or if mailed, postage prepaid, addressed to ICICI Bank, at any of its Branches in Canada and shall be considered to have been given on the day that it is actually delivered or received by ICICI Bank. Any notice, statement or receipt given by ICICI Bank to you shall be sufficiently given if mailed, postage prepaid, addressed to you at your last address known to ICICI Bank in connection with this Account and such notice shall be deemed to have been given on the day of mailing.

(g) Indemnity: You, your successors, executors, and administrators shall at all times indemnify and save harmless ICICI Bank in respect of any taxes, assessment or other charges levied or imposed by any governmental authority upon or in respect of the Account.

(h) Binding Arrangement: This arrangement shall be binding upon your heirs, executors and administrators and upon the successors and assigns of ICICI Bank.

(i) Terms and Conditions: To the extent applicable, the account shall be governed by ICICI Bank’s general Account Terms and Conditions. In the event of any conflict or ambiguity between the general Account Terms and Conditions and this document, the terms of this document shall prevail.

ACCESS TO BASIC BANKINGProviding Services according to the “Access to Basic Banking Services Regulations”“Access to Basic Banking Services Regulations” was introduced by the Federal Government of Canada. These regulations are aimed at ensuring that basic banking services are available to all individuals. Under these regulations, an individual may open a personal deposit account with a bank or cash certain government cheques as a non-customer, as long as particular conditions are met. This brochure sets out those conditions and also contains other important information you need to know about “Access to Basic Banking”.I. Account Opening 1. The conditions to be met by an individual who requests a member bank to open a personal deposit account are as follows: a. the individual shall present to the member bank: i. two pieces of identification from among those set out in Schedule A or B of this document, at least one of which is from

among those set out in Schedule A of this document; or ii. one piece of identification from among those set out in Schedule A of this document, if the identity of the individual is

also confirmed by a client in good standing with the member bank or by an individual of good standing in the community where the member bank is situated;

b. the identification presented to the bank must be in original, current (i.e. not expired) and not substantially defaced. Preferably, one piece of the identification presented to the Bank should bear the photograph of the individual;

c. If the name shown on one of the pieces of identification presented by an individual differs from the name shown on any other identification presented by the individual, the individual shall provide a certificate evidencing the change of name that has occurred or a certified copy of that certificate;

d. the individual shall disclose, verbally or in writing, the information listed in Schedule C of this document if the information is not available on the pieces of identification presented by the individual; and

e. if the member bank requests, the individual shall consent to the member bank's verifying the pieces of identification presented by the individual and to the member bank's verifying whether any of the following circumstances apply to the individual:

i. if the member bank has reasonable grounds to believe that the personal deposit account will be used for illegal or fraudulent purposes;

ii. if the individual has a history of illegal or fraudulent activity in relation to providers of financial services and if the most recent instance of such activity occurred less than seven years before the day on which the request to open a personal deposit account is made;

iii. if the member bank has reasonable grounds to believe that the individual, for the purpose of opening the personal deposit account, knowingly made a material misrepresentation in the information provided to the member bank; or

iv. if the member bank has reasonable grounds to believe that it is necessary to refuse to open the personal deposit account in order to protect the customers or employees of the member bank from physical harm, harassment or other abuse.

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2. If the member bank, based on its verification of the circumstances set out in the above paragraphs 1.(e)(i)-(iv) or the pieces of identification, or based on information, if any, provided by the individual that is related to the request, has reasonable grounds to suspect that the individual is misrepresenting his or her identity, the individual shall present to the member bank one piece of identification from among those set out in Schedule A of this document that bears the individual's photograph and signature.

II. Cashing Certain Government of Canada Cheques and other Instruments1. An individual who is not a customer of the member bank who wishes that bank to cash certain Government of Canada cheques

and other instruments shall present to the member bank: a. two pieces of identification from among those set out in Schedule A or B of this document; or b. one piece of identification from among those set out in Schedule A or B of this document if: i. that piece bears the signature and photograph of the individual; or ii. the identity of the individual is also confirmed by a client in good standing with the member bank or by an individual of

good standing in the community where the member bank is situated. 2. The identification presented to the bank must be in original, current (i.e. not expired) and not substantially defaced. Preferably,

one piece of the identification presented to the Bank should bear the photograph of the individual.3. If the name shown on one of the pieces of identification presented by an individual differs from the name shown on any other

identification presented by the individual, the individual shall provide a certificate evidencing the change of name that has occurred or a certified copy of that certificate.

4. An individual is considered not to be a customer of a member bank if the individual does not have a personal deposit account with any branch of the member bank and does not hold a credit card issued by the member bank.

5. ICICI Bank Canada will not charge any fees for cashing a Government of Canada cheque.

III. SchedulesSchedule A1. Driver's license issued in Canada as permitted to be used for identification purposes under provincial law2. Certificate of Canadian Citizenship or Certification of Naturalization in the form of a paper document or card but not a

commemorative issue 3. Canadian passport4. Permanent Resident Card or Citizenship and Immigration Canada Form IMM 1000, IMM 1442, IMM 5292 or IMM 56885. Birth Certificate issued in Canada6. Social Insurance Number card issued by the Government of Canada7. Old Age Security card issued by the Government of Canada bearing the Social Insurance Number of the person named on the

card8. Certificate of Indian Status issued by the Government of Canada9. Provincial or Territorial Health Insurance card as permitted to be used for identification purposes under provincial or territorial

law10. BC Services Card. (In British Columbia, a BC Services Card may indicate it is a Services Card and a driver’s licence. BC residents

cannot have both a BC driver’s licence and a BC Services Card). The BC Services Card will be considered as one piece of identification.

11. A document or card, bearing the individual's photograph and signature, issued by any of the following authorities or their successors:

a. Insurance Corporation of British Columbia. b. Alberta Registries c. Saskatchewan Government Insurance d. Department of Service Nova Scotia and Municipal Relations e. Department of Transportation and Public Works of the Province of Prince Edward Island

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f. Department of Service New Brunswick g. Department of Government Services and Lands of the Province of Newfoundland and Labrador h. Department of Community Government and Transportation of the Territory of Nunavut i. Department of Transportation of the Northwest Territories

Schedule B1. Employee identity card, issued by an employer that is well known in the community, bearing the individual's photograph 2. Bank or automated banking machine or client card, issued by a member of the Canadian Payments Association in the name of,

or bearing the name of, the individual and bearing the individual's signature3. Credit card, issued by a member of the Canadian Payments Association in the name of, or bearing the name of, the individual

and bearing the individual's signature4. Canadian National Institute for the Blind (CNIB) client card bearing the individual's photograph and signature 5. Foreign passport

Schedule C1. The individual's name2. The individual's date of birth3. The individual's address, if any4. The individual's occupation, if any

IV. Frequently Asked Questions (FAQ)Q: What is a “member bank”?A: A member bank is a bank that is a member institution as defined in Section 2 of the Canada Deposit Insurance Corporation Act.

ICICI Bank Canada is a member bank.Q: Are there any circumstances in which you can refuse to open a personal deposit account for me?A: Yes. Under the Access to Basic Banking Services Regulations, even if an individual provides the required identification and

information, a member bank can still refuse to open a personal deposit account for that individual: a. if the member bank has reasonable grounds to believe that the personal deposit account will be used for illegal or fraudulent

purposes; b. if the individual has a history of illegal or fraudulent activity in relation to providers of financial services and if the most recent

instance of such activity occurred less than seven years before the day on which the request to open a personal deposit account is made;

c. if the member bank has reasonable grounds to believe that the individual, for the purpose of opening the personal deposit account, knowingly made a material misrepresentation in the information provided to the member bank;

d. if the member bank has reasonable grounds to believe that it is necessary to refuse to open the personal deposit account in order to protect the customers or employees of the member bank from physical harm, harassment or other abuse; or

e. if the request is made at a branch or point of service of a member bank at which the only retail deposit accounts offered are those that are linked to an account at another financial institution.

Q: What kind of cheques can the bank cash for an individual who is not a bank customer?A: In general, we can cash Government of Canada cheques up to $1,500.00 for an individual who is not a customer of the bank.

Under the Access to Basic Banking Services Regulations, a member bank is not obliged to cash a Government of Canada cheque or other instrument if there is evidence that the cheque or other instrument has been altered in any way or is counterfeit or if the member bank has reasonable grounds to believe that there has been illegal or fraudulent activity in relation to the cheque or other instrument.

V. ConcernsIf you have any questions or concerns regarding the Access to Basic Banking Services Regulations or wish to make a complaint,

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you may contact the Financial Consumer Agency of Canada (FCAC) at:Mail:Financial Consumer Agency of Canada427 Laurier Avenue West6th FloorOttawa, Ontario K1R 1B9Toll-free:English: 1-866-461-FCAC (3222)French: 1-866-461-ACFC (2232)Toll-free Fax: 1-866-814-2224E-mail: info@fcac-acfc.gc.caWebsite: www.fcac-acfc.gc.ca

PROTECTING YOUR PRIVACYAt ICICI Bank Canada (hereinafter referred to as “ICICI Bank”, the “Bank”, “we”, “our” or “us”), an important part of our commitment to provide you as a client of the Bank with excellent service is our respect for your right to privacy. While information is the cornerstone of our ability to provide excellent service, our most important asset is our clients’ trust. Your personal information (information that refers to you specifically as an individual) being kept secure, and being used only as you would want us to, is a top priority for us.ICICI Bank is committed to maintaining the accuracy, confidentiality and security of your personal and financial information. As part of this commitment, we strictly adhere to the following principles:

1. Accountability: All of our employees are fully committed to maintaining and protecting client information under our control. To help fulfill this

mandate, we have designated a Chief Privacy Officer who has overall responsibility and accountability for compliance by the Bank with Canada’s privacy requirements. Contact information for the Chief Privacy Officer is provided in section 10 of this Client Privacy Policy (”Privacy Policy” or “Policy”).

2. Identifying Purposes: We identify and document the purposes of collecting personal information of our clients at or before the time such information

is collected. The information that we may request will depend on the product(s) or service(s) selected by you. Some examples of the types of information that we might collect are: • For deposit-related services like opening a deposit or business account, making money transfers, or purchasing a guaranteed

investment certificate, you will be asked to provide information such as your name, date of birth, address and telephone number (business name and address in the case of business clients), occupation and acceptable identification documents required for establishing and verifying your identity under the Canadian anti-money laundering and anti-terrorist financing law.

• If you are applying for credit in the form of a loan or a mortgage, you will also be asked for specific information about your current financial situation or the financial situation of your business, based on the credit evaluation requirements of the Bank.

• If you have an account that earns interest or if you are buying registered investment products, we are required to keep a record of your social insurance number for income tax reporting purposes.

• If you open an account then you may also be asked to provide your U.S. tax identification number to comply with Foreign Account Tax Compliance (FATCA) regulations, if applicable.

Most of the information comes directly from you when you apply for financial products or services. We may also need information from credit bureaus, income sources and personal references you have provided to us. Obtaining additional information about you from such third parties helps us assess your eligibility for our products/services. Of course, we will obtain consent from you before we contact anyone for information about you and we will only request information that is required for providing the service or product selected by you. If you withhold your consent, the Bank may be unable to assess your application and complete the transaction.

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3. Consent: We obtain your consent for the collection, use or disclosure of your personal information, except as otherwise required or permitted

by law. As a general matter, we will obtain your consent through our client agreement with you or the application form for the relevant product or services.

We will also obtain your consent for making promotional and marketing offers, when required. If you do not wish to receive promotional materials from us or you do not want your personal information shared among members of the ICICI Bank Group of companies (i.e., ICICI Bank Limited and subsidiary companies) for the purpose of marketing, you can have your electronic mail address deleted from our marketing and/or shared information lists.

4. Limiting Collection: We only collect such personal information that is required to provide the service(s)/product(s) selected by you. With your

consent, we will gather personal information from you (in person, at a branch, over the telephone, by corresponding with you via mail or electronic mail or the Internet), the person(s)/entity(ies) that have been authorized by you (such as personal or professional references provided by you, your financial advisor or mortgage broker) or by corresponding with third parties (such as credit bureaus).

5. Limiting Use, Disclosure and Retention: Information gathered from you will only be used or disclosed for the purpose for which it was collected, except as you otherwise

consent to or as otherwise required or permitted by law. Depending upon the product(s)/service(s) you have applied for, we will review your credit history and information about your

personal finances. With your consent, we will also disclose your credit history with us to other lenders or credit bureaus to support a credit approval process.

In connection with limiting the use, disclosure and retention of your personal information, we bring to your attention the following:

• We sometimes require services from suppliers and agents, such as cheque printers and market research and computer data-processing companies. Before disclosing any personal information to them, we obtain their contractual commitment to keep all such information secure and confidential, and we ensure that only necessary information is disclosed.

• Our client lists are for use by the Bank only and we never sell or give lists to other companies other than as provided herein. • We are required to share personal or other information subject to various government reporting requirements. • We may receive subpoenas, search warrants, and court or government orders such as production orders. In such cases, we will

release only such information that is legally required to be released. • To protect the public interest, we may disclose personal information to public authorities without requesting individuals’

consent. • In keeping with the applicable requirements, we may disclose your personal information without requesting your consent to

protect and defend ICICI Bank's and its affiliates' rights, interests or property; or, to enforce the terms and conditions of the products or services provided by ICICI Bank; or to protect the interests of ICICI Bank or those of its affiliates.

• Some of our agents, suppliers and service providers may be located outside Canada. Personal Information transferred and stored outside Canada is subject to the laws of those countries and if so may be shared with foreign authorities as required by valid demands, requests or orders by courts, regulators, government authorities and law enforcement authorities in those countries.

Your personal information will only be retained for the period of time required to fulfill the purpose for which it was collected or as may be required by relevant laws, whichever is greater. Following this period of time, your personal information will either be destroyed or erased.

6. Accuracy: We will make every reasonable effort to keep your personal information accurate and up-to-date. To help us achieve this, we

encourage you to keep us informed of any changes, such as if you move or change telephone numbers. You have the right to access, verify and amend the information held in your personal and financial files. If you find any errors in

our information about you, let us know and we will make the corrections as soon as reasonably possible and transmit the

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amended information to related parties, where appropriate.

7. Safeguarding Client Information: We will protect your personal information with appropriate safeguards and security measures. We will also retain your

information only for the time it is required for the purposes we explain. We use a variety of security measures such as restricting employee access to files and data centers, using fireproof and locked

file cabinets, and employing a variety of electronic security measures, such as passwords, personal identification numbers and data encryption techniques.

8. Openness and Your Refusal or Withdrawal of Consent: At your request, we will make available additional information concerning the policies and practices relating to the management

of your information. We will also explain your options of refusing or withdrawing consent to the collection, use or release of your information, and

we will record and respect your choices. In most cases you are free to refuse or withdraw your consent at any time. You may do so by contacting the branch or office

where your account is held. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your choices.

As noted earlier under the “Consent” heading, if you don't want us to share information within the ICICI Bank Group of companies or contact you with product information, you can tell us so at any time. However, agreeing to let us share your information among the companies of ICICI Bank Group may help us to serve you better.

9. Client Access: At any time, you can find out what personal information we have, what it is being used for and to whom it has been disclosed.

However, in some specific circumstances, disclosure of your personal information to you can or must by law be denied, for example, when:

• The information is protected by solicitor/client privilege; • Disclosure of the information would also reveal personal information about another person; or • Disclosure would reveal confidential commercial information. We will do our best to provide the required information to you within 30 days and will provide an explanation if we are unable

to meet your request. A fee may be charged for certain inquiries due to the time and resources required, in which case we will provide an estimate of the amount in advance.

10. Client Concerns: If you have any questions or concerns about privacy, confidentiality or how a request for information was handled, please write

to or e-mail us at the below noted addresses or call/fax us at the below noted numbers:AddressICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Telephone: (416) 360 0909Fax: (647) 436 1178E-mail: privacyofficer.ca@icicibank.comPrivacy Online - GeneralWhen you visit our website and move from page to page, read pages or download content onto your computer, we learn which pages are visited, what content is downloaded, and the address of websites that you visited immediately before coming to our website. However, none of this is associated with you as an individual. Rather, it is for statistical purposes. We use this information

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to find out how many people visit our websites and which sections of the sites are visited most frequently.When you register for one of our Internet transaction services, we compile your profile for that service. Each time you use our Internet services, we collect your login ID, information about the transactions that you complete and the informational pages of the web that you visit while using the service. We use your profile in responding to your enquiries on the service. We use your login ID to identify you as a user of the service. We use the transaction information to assess and improve the service. We use specific transaction information for servicing purposes (e.g. billing).In some cases, we may collect other information about you that is not personally-identifiable. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our website or advertisement.We may use small text files called “cookies” to improve your website experience. Cookies can track how and when you use a site, which site you visited immediately before, and it can store that information about you. Cookies may be used to identify your computer, but will not be used to gather personal information about you or data residing on your computer. The use of cookies is now standard operating procedure for most websites and you may enable your browser to notify you when it is receiving a cookie.When you send us an email or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we will store your communication and our reply in case we correspond further.ICICI Bank shall not be held liable for disclosure of the personal or confidential information when this is done in accordance with this Privacy Policy or pursuant to the terms of any agreement with you.ICICI Bank is strongly committed to protecting your privacy and has taken all appropriate measures to protect the confidentiality of your personal information and its transmission through the worldwide web. ICICI Bank uses 128-bit encryption for the transmission of information through the logged in pages. When the information provided by you is not transmitted through this encryption, your system (if configured accordingly) will display an appropriate message ensuring the best level of security for this information. You are required to cooperate with ICICI Bank in order to ensure the security of the information, and it is recommended, for example, that you choose passwords carefully such that no unauthorized access is made by a third party. You undertake not to disclose your password to anyone or keep any written or other record of the password such that a third party could access it. You shall not disclose to any other person, in any manner whatsoever, any information relating to ICICI Bank of a confidential nature obtained in the course of availing services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle ICICI Bank to terminate the services, without prejudice to any damages, to which you may be entitled otherwise.

Other Web SitesOur website(s) may contain links to other third party sites that are not governed by this Privacy Policy. Although we endeavor to only link to sites with high privacy standards, our Privacy Policy will no longer apply once you leave the ICICI Bank website. Additionally, we are not responsible for the privacy practices employed by other third party websites. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

Privacy Breach NotificationA privacy breach occurs when there is unauthorized access to or unauthorized collection, use or disclosure of personal information. There are several possible causes of a privacy breach including but not limited to stolen data, mistaken disclosures, faulty business procedures or operational break-downs. When we come to know about the occurrence of a privacy breach the following steps will be taken: • Breach Containment and Preliminary Assessment The Bank will take immediate steps to contain any potential breach and thereby reduce the risk of re-occurrence by taking such

steps as putting on hold the existing process, recovering the records and shutting down the affected systems temporarily. In case of a breach, the Bank will designate an appropriate individual to conduct the preliminary breach assessment. If a breach appears to involve theft or other criminal activity the appropriate law enforcing authority would be immediately notified.

• Risk Evaluation

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Subsequent to the preliminary assessment, the Bank will assess the risks associated with the breach. The steps may include checking the extent of involvement of personal information, the cause and extent of the breach, identification of individuals affected by the breach and the assessment of foreseeable harm from the breach.

• Notification The Bank recognizes that notification can be an important mitigation strategy that has the potential to benefit both the

organization and the individuals affected by a breach. The notification procedures involve the consideration of factors (such as legal and contractual obligations, risk of physical harm if any, risk of identity theft if any) relevant for notification. The risk assessment assists in identifying who should be notified and when and how the notification should happen. All such notifications will be done by the Chief Privacy Officer of the Bank. The notification will include appropriate information including but not limited to information about the incident, the extent of personal information involved in the breach and contact information of the Privacy Commissioner.

Depending on the nature of the breach, in addition to notifying affected individuals, the Bank may decide to notify the federal Privacy Commissioner as well with all relevant information. The Bank will do this in all cases if required by law. Further on a case to case basis, the Bank will evaluate whether the notification should be made to the police, insurers or others, professional or other regulatory bodies, credit card companies and financial institutions or credit reporting agencies.

• Prevention of future breaches Once the Bank has taken the requisite immediate steps, it will conduct root cause analysis with a view to preventing a

re-occurrence of the breach. The level of efforts to be put in prevention will depend upon the significance and extent of the breach and whether it was a systemic breach or an isolated instance. The preventive steps may include the conducting of a security audit, a review of applicable policies and procedures, a review of employee training practices and a review of service delivery partners.

Updating the Privacy PolicyAny changes to our Privacy Policy and information handling practices shall be acknowledged in the Privacy Policy in a timelymanner. We may add, modify or remove portions of the Privacy Policy when we feel it is appropriate to do so.

FILING A COMPLAINTAt ICICI Bank Canada, we believe in providing the best service to our customers. We provide customers with easy access to information, products and services, as well as the means to get their complaints resolved. If you have a complaint about the products or services of ICICI Bank Canada we encourage you to follow the process below. You may update your complaint with additional information at any time. You may approach any internal or external officials directly at any time.

Filing a complaint with ICICI Bank CanadaStep 1: Customer ServiceIf you have a concern or encountered a problem, please call our 24-hour Customer Contact Centre toll-free at 1-888-424-2422 (1-416-847-7979 from countries outside Canada or Continental USA, subject to long distant charges) or e-mail us at customercare.ca@icicibank.comFor mortgage related concerns, please contact our Mortgage Customer Contact Centre toll-free at 1-866-726-0825 (8 a.m. to 8 p.m., nationally, Monday to Friday), or by fax at 1-866-399-3018, or by e-mail at icicibankmortgagecare@lenderservices.ca.Step 2: The Officer or the Manager of Customer ServiceIf the resolution you receive does not meet your expectations, you may write to The Officer, Customer Service at csm.ca@icicibank.com or you may write to The Manager, Customer Service at cshead.ca@icicibank.com.Please quote your Service Request (SR) Number or your Mortgage Loan Account Number in all your correspondence to help us assist you better.You will be contacted within 2 business days.Step 3: The Complaints OfficerIf you are dissatisfied with the resolution, you may then contact ICICI Bank Canada’s Complaints Officer by mail or email. The Complaints Officer will acknowledge all your correspondence within two business days of receipt thereof and will respond upon completion of a detailed investigation. The ICICI Bank Canada Complaints Officer can be contacted at:

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Mail:The Complaints OfficerICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Email:complaintsofficer.ca@icicibank.com

The Privacy OfficerIf you have unanswered questions, or unresolved concerns or complaints about the way in which personal information is collected, used, or disclosed by ICICI Bank Canada, you may contact ICICI Bank Canada’s Privacy Officer by mail or email. The office of the Privacy Officer is an internal independent body established to address privacy concerns. The Privacy Officer will acknowledge all your correspondence within two business days of receipt and respond upon completion of a detailed investigation. A copy of our Client Privacy Code is available at our ICICI Bank Canada office or from our Privacy Officer. The ICICI Bank Canada Privacy Officer can be contacted at:Mail:The Office of the Privacy OfficerICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Email:privacyofficer.ca@icicibank.comStep 4: The OmbudsmanIf, after pursuing other channels, you feel your problem is still unresolved, you can contact the Office of the Ombudsman in writing or by telephone. The office of the Ombudsman is an internal independent body and is established to be consistent with industry standards for resolving complaints.Concerns regarding potential tied selling practices should also be addressed through the Office of the Ombudsman. The Ombudsman will acknowledge all your correspondence within two business days of receipt and will further investigate your concerns with ICICI Bank Canada on your behalf. You may rest assured that the Ombudsman treats every problem or situation with all due consideration. The services of the Ombudsman are free of charge. The ICICI Bank Canada Ombudsman can be contacted at:Mail:The Office of the OmbudsmanICICI Bank CanadaDon Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Tel: (416) 360-0909Email:ombudsman.ca@icicibank.comIf you are not satisfied with the action taken by ICICI Bank Canada to resolve your concern, please contact an external regulatory body for further assistance.

Filing a complaint with external government bodiesOmbudsman for Banking Services and InvestmentsCertain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Ombudsman may be directed to the

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Ombudsman for Banking Services and Investments (the “Canadian Banking Ombudsman”). The Canadian Banking Ombudsman is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Ombudsman can assist you in forwarding your concerns to the Canadian Banking Ombudsman.Mail:Ombudsman for Banking Services and Investments401 Bay Street, Suite 1505PO Box 5Toronto, Ontario, M5H 2Y4Toll-free: 1-888-451-4519Toll-free Fax: 1-888-422-2865Email: ombudsman@obsi.caWebsite: www.obsi.caThe Financial Consumer Agency of CanadaThe FCAC ensures that federally regulated financial institutions (including banks) comply with federal consumer protection laws and regulations, and it investigates any complaint that relates to a possible breach. If you have a complaint regarding a potential violation of a consumer protection law, a public commitment, or an industry code of conduct, you may communicate your complaints to the FCAC.Mail:Financial Consumer Agency of Canada427 Laurier Avenue West6th Floor, Ottawa, Ontario K1R 1B9Toll-free: English: 1-866-461-FCAC (3222)Toll-free: French: 1-866-461-ACFC (2232)Toll-free Fax: 1-866-814-2224Email: info@fcac-acfc.gc.caWebsite: www.fcac-acfc.gc.caThe Office of the Privacy Commissioner of CanadaIf you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.For General Inquires:Toll-free: 1-800-282-1376Phone: (819) 994-5444Fax: (819) 994-5424TTY: (819) 994-6591Website: www.priv.gc.caFor Filing a Complaint: By Mail:Office of the Privacy Commissioner of Canada30 Victoria Street Gatineau, Quebec, K1A 1H3By Fax: (819) 994-5424Online: Visit www.priv.gc.ca for instructions

COERCIVE TIED SELLINGDrawing the line at pressured selling of products and services

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What do you need to know?The Bank Act requires banks to inform customers in plain language that coercive tied selling is illegal. To comply with the law, ICICI Bank Canada has created this booklet to explain:• what coercive tied selling is,• what coercive tied selling is not, and• how to contact us if you have any questions, complaints or concerns.What is Coercive Tied Selling?Coercive tied selling is illegal and is prohibited under Section 459.1 of the Bank Act. More specifically, it is against the law for a bank to impose undue pressure on, or coerce, a person to obtain a product or service from a particular person, including the bank and any of its affiliates, as a condition for obtaining another product or service from the bank. You cannot be unduly pressured to buy a product or service that you don't want from a bank or one of its affiliates, to obtain another bank product or service.The following two examples will help to explain coercive tied selling and what is not allowed. Your bank's mortgage specialist tells you that you qualify for a home mortgage. However, you are also told that the bank will approve your mortgage only if you transfer your investments to the bank or its affiliates. You want the mortgage, but you do not want to move your investments.You are advised that you qualify for a Registered Retirement Savings Plan (RRSP) loan. However, you are also told that the bank will approve the loan only if you use the money to buy the bank's mutual funds. You want the loan, but you want to invest the money elsewhere.Both of the above practices are against the law. If you qualify for a product, a banking representative is not allowed to unduly pressure you into buying an unwanted product or service as a condition of obtaining the product you want.What is not Coercive Tied Selling?Most businesses, including ICICI Bank Canada, look for tangible ways to show their interest in your business and appreciation for your loyalty. Sales practices, such as preferential pricing and bundling of products and services, offer potential and existing customers better prices or more favourable terms. These practices should not be confused with coercive tied selling, as defined by the Bank Act. Many of these practices will be familiar to you in your dealings with other businesses. Preferential PricingPreferential pricing means offering customers a better price or rate on all or part of their business. For example, a printer offers a lower price for each business card if you buy a thousand cards instead of a hundred. A shoe store offers a second pair of shoes at half price. Similarly, a bank may be able to offer you preferential pricing - a higher interest rate on investments or a lower interest rate on loans - if you use more of its products or services.The following two examples will help to explain preferential pricing in banks. After approving your application for a home mortgage, your bank's mortgage specialist tells you that this mortgage would be available at a lower interest rate if you transferred your investments to the bank or its affiliates.After approving your application for an RRSP loan, you are offered a lower interest rate if you use the loan to buy the bank's mutual funds. The above practices are acceptable. The approval of your mortgage and RRSP loan is not conditional on your taking another bank product or service. Rather you are offered preferential pricing to encourage you to give the bank more business. Bundling of Products and ServicesProducts or services are often combined to give consumers better prices, incentives or more favourable terms. By linking or bundling their products or services, businesses are often able to offer them to you at a lower combined price than if you bought each product on its own. For example, a fast-food chain advertises a meal combination that includes a hamburger, fries and a drink. The overall price is lower than if you bought the three items separately.Similarly, banks may offer you bundled financial services or products so that you can take advantage of package prices that are less than the sum of the individual items. The following example will help to explain the bundling of bank products and services. You plan to open a bank account that charges you for individual transactions. You are offered a package of services that includes a comparable bank account, a credit card with no annual fee and a discount on purchasing traveler's cheques. The total price for the package is less than if you purchased each part of the package separately. Bundling products in this way is permitted because you have the choice of buying the items individually or in a package.

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Risk ManagementTo ensure the safety of their depositors, creditors and shareholders, banks must carefully manage the risk on the loans and credit cards they approve. The law, therefore, allows us to impose certain requirements on borrowers as a condition for granting a loan - but only to the extent necessary for us to manage our risk.The following example will help to explain how banks manage such risk. You apply for an operating loan for your business. To manage the risk associated with the loan, your bank requires your business to have an operating account with the bank as a condition for obtaining the loan. The above example is legal and appropriate. Having your business' operating account at the bank allows your bank to assess possible risks associated with your business' cash flow and manage the risk associated with the loan. At ICICI Bank Canada, our requirements for borrowers will be reasonable and consistent with our level of risk.What can you expect from us?You can expect all employees at ICICI Bank Canada to comply with the law by not practicing coercive tied selling. To that end, we provide training programs on acceptable sales practices. We urge you to let us know if you believe that you have experienced coercive tied selling in any dealings with us.How can you contact us?Please let us know if you have any questions, complaints or concerns about your dealings with ICICI Bank Canada:Call the ICICI Bank Canada Customer Contact Centre:Toll-free: 1-888-ICICI-CA (1-888-424-2422) orToll-free Fax: 1-866-ICICI-TO (1-866-424-2486)If further discussion is required, contact ICICI Bank Canada’s Ombudsman at:Mail: ICICI Bank CanadaDon Valley Business Park, 150 Ferrand Drive, Suite 1200, Toronto, ON M3C 3E5Telephone: (416) 360 0909Email: Ombudsman.ca@icicibank.comExternal BodiesOmbudsman for Banking Services and InvestmentsThe Ombudsman for Banking Services and Investments is an independent office responsible for assisting banking customers with concerns that have not been successfully resolved by the Bank's Ombudsman. The Ombudsman for Banking Services and Investments may be contacted as follows:Mail: Ombudsman for Banking Services and Investments401 Bay Street, Suite 1505, P.O. Box 5, Toronto, ON. M5H 2Y4Toll-free: 1-888-451-4519Toll-free Fax: 1-888-422-2865E-mail: ombudsman@obsi.caWebsite: www.obsi.ca

The Financial Consumer Agency of CanadaFederally-regulated financial institutions have certain legal obligations to consumers, ranging from account opening requirements to the disclosure of the information. Formed in October 2001, the Financial Consumer Agency of Canada (FCAC) investigates complaints that relate to possible violation of these legal obligations. The FCAC does not handle complaints involving product pricing; service quality; loan and credit granting policies; billing, advertising or contractual matters; or other general service issues. If, after contacting the Bank, you remain concerned about a possible breach of legislation, you may contact the FCAC at:Mail: Financial Consumer Agency of Canada 427 Laurier Avenue West6th Floor Ottawa, ON. K1R 1B9Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232) Toll-free Fax: 1-866-814-2224

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E-mail: info@fcac-acfc.gc.caWebsite: www.fcac-acfc.gc.ca

WEBSITE TERMS OF USEThe following terms and conditions ("Terms of Use") govern the relationship between you and ICICI Bank Canada ("ICICI Bank") (collectively, "ICICI Bank" or "we"). By using this web site, you are agreeing to comply with and be legally bound by the terms and conditions set out in these Terms of Use and our client privacy policy located at http://www.icicibank.ca/privacy/default.htm. If these Terms of Use are not acceptable to you, please do not use this web site. We may update these Terms of Use from time to time and you are responsible for periodically reviewing the most current version. Your continued use of this web site will be deemed your conclusive acceptance of the updated Terms of Use.Rights Granted and Restrictions on Use:ICICI Bank grants to you a limited non-exclusive, non-transferable license to view, copy and print the material on this web site (other than the design or layout of this web site) for your non-commercial or personal use only. All copies that you make must retain all copyright and other notices that are on this web site. Except as provided in the previous sentence, you may not use, distribute, sell, modify, transmit, revise, reverse engineer, republish, post or create derivative works (where applicable) of the trade-marks, trade names, logos, information, software or other material or content (referred to collectively, in these Terms of Use, as the "content") of this web site without ICICI Bank's prior written permission. You acknowledge and agree that this web site and its content are the property of ICICI Bank, its affiliates or their respective service providers, suppliers or licensors and you will not acquire any rights or licenses in any trade-marks, patents, copyright or other intellectual property on this web site or in its content. This web site and its content are protected by copyright, both individually and as a collective work or compilation and by trade-mark law, patent law and any other applicable laws.Your Authority to Use this Web Site:By using this web site, you are representing to us that you have the power and authority to accept these Terms of Use and to enter into this agreement with us, that you are capable of assuming, and do assume, any risks related to the use of this web site and its content, and that you understand and accept the terms, conditions and risks relating to their use. If you are dissatisfied with this web site or its content, your sole and exclusive remedy is to stop using it.Disclaimers:The content on this web site is for informational purposes only. ICICI Bank and each of its affiliates, licensors, service providers and suppliers assume no liability for any inaccurate, delayed or incomplete information, nor for any actions taken in reliance thereon. The information contained on this web site provided by any third party, including without limitation, the information obtained through any link, has been supplied without verification by us. Neither ICICI Bank nor any of its affiliates, licensors, service providers or suppliers makes or has made any recommendations regarding the securities or investment services of any person or entity with respect to the content of this web site, or of the advisability of investing in securities generally for any particular individual.This web site could include technical or other inaccuracies or typographical errors and it is provided to you on an "as is" basis without warranties or representations of any kind. ICICI Bank, its affiliates, licensors, service providers and suppliers make no representation and disclaim all express and implied warranties and conditions of any kind, including without limitation, representations, warranties or conditions regarding accuracy, timeliness, completeness, non-infringement, satisfactory quality, merchantability, merchantable quality or fitness for any particular purpose or those arising by law, statute, usage of trade, or course of dealing. ICICI Bank, its affiliates, licensors, service providers and suppliers assume no responsibility to you or any third party for the consequences of any errors or omissions. ICICI Bank reserves the right, in its sole discretion, to correct any errors or omissions in any portion of this web site. ICICI Bank may make any other changes to this web site at any time without notice.No Damages:ICICI Bank, its affiliates and their respective directors, officers, employees, or agents shall not, under any circumstances, be liable for any direct, consequential, incidental, indirect or special damages, of any kind, or any other damages whatsoever, including without limitation, those arising from any decision made or action taken by you in reliance upon the content or those resulting from loss of use, data or profits, whether resulting from the use of or inability to use any content on this web site (or a web site linked to this web site), or any other cause; and even if caused by ICICI Bank 's or its affiliate's or either of their respective licensors', service providers' or suppliers' negligence, and even if any of them has been apprised of the likelihood of such damages occurring.The above limitations and exclusions shall apply to you to the fullest extent that applicable law permits, in all actions of any kind, whether

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based on contract, tort (including, without limitation, negligence) or any other legal or equitable theory. Any clause declared invalid shall be deemed severable and not affect the validity or enforceability of the remainder of these terms of use.Advertising and Links:ICICI Bank may, from time to time, accept advertising from certain entities and may receive a fee from their advertising on the ICICI Bank web site. No endorsement by ICICI Bank is intended or implied by the presence of such advertising. As a convenience to our visitors, the ICICI Bank web site currently contains links to a number of web sites. The privacy policies and procedures described here do not apply to those web sites. We suggest contacting these web sites directly for information on their data collection and distribution policies. Your linking to such web sites or pages is at your own risk. ICICI Bank is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites. ICICI Bank provides these links merely as a convenience and the inclusion of such links does not imply that ICICI Bank endorses or accepts any responsibility for the content or uses of such web sites. Links do not imply that ICICI Bank or this web site is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked web site is authorized to use any trademark, trade name, logo or copyright symbol of ICICI Bank or any of its affiliates or subsidiaries.Trademarks:You are not permitted to use any of the trademarks displayed on this web site (including without limitation those listed above) without the prior written consent of ICICI Bank or the third party that owns the trademark.Hyperlinks:Unless you have a written agreement in effect with ICICI Bank which states otherwise, you may not provide a hypertextlink to the ICICI Bank web site on another web site.Non-Confidential Use of Your Postings:Any non-personal communication, comments, ideas or material you post or transmit to ICICI Bank is, and will be treated as, non-confidential and non-proprietary. By transmitting or posting any communication or material to this web site you grant to ICICI Bank and all of its affiliates, an unrestricted, irrevocable license to use, reproduce, display, modify, transmit, distribute, publish, broadcast or post your communication for any purpose. You also agree that ICICI Bank is free to use any ideas, concepts, know-how or techniques that you send us for any purpose.Protecting Information:We have reasonable security measures in place to protect against the loss, misuse and interception by third parties of the information under our control. However, complete confidentiality and security is not yet possible over the Internet. We assume no liability for any damages you may suffer as a result of interception, alteration or misuse of information transmitted over the Internet.Changes to Terms of Use:ICICI Bank reserves the right to revise these Terms of Use at any time without notice to you. You are bound by such revisions so we encourage you to visit this page frequently to stay informed.Violations of Terms of Use:ICICI Bank reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use, including the right to block access from a particular Internet address to our site.Other Countries:This web site can be accessed from countries around the world other than Canada and may contain references to ICICI Bank products, services, and programs that have not been announced in your country. These references do not imply that ICICI Bank intends to announce such products, services or programs in your country. ICICI Bank makes no representation that the content on this web site is appropriate or available for use in other locations, and accessing this web site from territories where its content is illegal is prohibited. Those who choose to access this web site from other locations do so on their own initiative and their own risk and are responsible for compliance with local laws.Laws:This web site (excluding linked sites) is controlled by ICICI Bank from its offices within the Province of Ontario, Canada. By accessing this web site, you and ICICI Bank agree that all matters relating to your access to, or use of, this web site shall be governed by the statutes and laws of the Province of Ontario or the federal laws of Canada, as applicable, without regard to the

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conflicts of laws principles thereof. You and ICICI Bank also agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of the Province of Ontario or the federal courts of Canada, as applicable, with respect to any and all matters arising in connection with these Terms of Use.How to Contact Us:Any changes to our Privacy Policy and information handling practices shall be acknowledged in the Privacy Policy in a timely manner. We may add, modify or remove portions of the Privacy Policy when we feel it is appropriate to do so. You may determine when this policy was last updated by referring to the modification date found on our website.AddressICICI Bank Canada Don Valley Business Park150 Ferrand Drive, Suite 1200Toronto, ON M3C 3E5Telephone: (416) 360 0909 Fax: (647) 436 1178 E-mailcustomercare.ca@icicibank.com

TEXT ALERTS Terms & ConditionsPlease read these terms and conditions carefully. These terms and conditions (“Terms and Conditions”), the application made by the Customer and as accepted by ICICI Bank Canada (the “Bank”), the Cardholder Agreement, the Direct Banking Terms, the Bank’s Privacy Policy, the Account Terms and Conditions, the Bank’s Website Terms of Use, and any other agreement or terms and conditions as may be stipulated by the Bank from time to time shall form the contract between the Customer and the Bank, and shall be further subject to such terms as the Bank may agree with the other service providers. These Terms and Conditions shall be in addition to and not in derogation of the terms and conditions governing the Account generally. In these terms and conditions, unless there is anything repugnant to the subject or context thereof, the expressions listed below shall have the following meanings:”Account/s” shall mean any one or more accounts held and/or facilities provided by/to the Customer by the Bank including but not limited to savings accounts, current accounts, credit card or debit card accounts, loans, investments or such other accounts and/or facilities as may be determined by the Bank from time to time.”Alert(s) ” means the customized messages sent to the Mobile Phone Number provided by the Customer as an SMS/Text message in response to the Triggers set by the Customer.“Bank”, “we”, “us” and “our” refer to ICICI Bank Canada.”Customer”, “you” and “your” shall mean a customer of the Bank or any person who has applied for any product/service of the Bank.“Disclosure Statement” means the Disclosure Statement of Fees and Charges for Personal Accounts.“ICICI Bank Contact Number” refers to the number(s) provided by the Bank to its Customers for using the request facility or such other facilities which may be provided through the ICICI Bank Contact Number, as communicated by the Bank from time to time.”Facility” shall mean the mobile banking facility, which provides the Customers with Services such as information relating to Account/s, details about transactions and such other services as may be provided on the Mobile Phone Number by the Bank from time to time.“Mobile Phone Number” shall mean the mobile telecommunications number through which the Customer wishes to receive Alerts and make use of the Alert Facility.“Service(s)” shall mean the service we provide that enables you to obtain information from us regarding your Account(s) via mobile phone based SMS/Text messages and includes the Alert Facility.“SMS” or “Text” shall mean Short Messaging Service, which is the transmission of short text messages to and from SMS enabled mobile phones. ”Triggers” shall mean the customized triggers that are required to be set by the Customer with the Bank, which shall enable the Bank to send the Alerts relating to the subject Account/s to the Mobile Phone Number.

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“Website” shall mean www.icicibank.ca or such other website as may be designated by the Bank from time to time.1. Your Mobile PhoneWhen you register for the Service you will be asked to provide us with the Mobile Phone Number to which you would like us to send Text messages.We can only provide the Service to a mobile phone compatible with a Canadian network (carrier / cellular service provider) and not, for example, to a fixed line telephone, a computer capable of receiving text messages or a ‘virtual’ mobile phone number. Some older mobile phones may not be compatible with the Service.The updated list of Canadian mobile carriers is available on the Bank’s website on the Text Alert page (url: http://www.icicibank.ca/personal/text_alert/default.page).2. Sole Account HoldersYou can register only one Mobile Phone Number per service registration. This will apply to all individual Accounts registered in your name. For Retirement Savings Plans, only the annuitant may register for the Service.3. Joint Account HoldersEach joint account holder can register only one Mobile Phone Number per service registration. This will apply to all accounts registered in his/her name.Confirmation from all joint account holder(s) will be required to register mobile number belonging to any one of the joint account holder(s). We will end the use of the Service immediately if any of the joint account holder(s) notifies us that the joint account holder(s) no longer consents to the registered mobile number belonging to one of the joint account holder(s) for use of the Service. 4. Personal InformationWhen you register for the Service, you request us to send you information about your Account to your Mobile Phone Number.The information shall include, but may not be limited to:• Last 3 digits of your account number• Transaction amount• Transaction date• Transaction remarks• Available balance after the transaction has occurredFor example, for a cash deposit of Canadian dollars 1,000.00 in your account, the message will be:“Your Ac XXXXXX101 is credited CAD1,000.00 on 03 Aug. Info:Cash Deposit. Total Avbl. Bal is CAD5,000.00.“5. The ServiceWe will only send you each text message once. If you delete a text message we cannot send it again. The text messages will not be encrypted by the Bank or any intermediary delivering the messages.You must inform us as soon as possible if you receive any text messages that appear to be irregular.For individual customers, the Service is restricted to information about your HiVALUE Chequing Account, HiVALUE PLUS® Chequing Account, Premium Savings Account, HiSAVE Savings Account, RSP Savings Account and Tax-Free Savings Account. We cannot send individual customers information about loans or any other accounts.For certain types of deposit transactions, the entire amount may be “Held” as outlined in the Hold Funds Policy, which may be found in the Disclosure Statement of the Bank. We will only send you an Alert after the applicable hold period has expired.We will not send alerts between 10:00 pm (EST) and 7:55 am (EST). For any transactions carried out between 10:00 pm (EST) and 7:55 am (EST), the alerts will be sent at or after 7:55 am (EST).We may have to interrupt the Service from time to time under certain circumstances; for example, in order to carry out maintenance or in circumstances beyond our reasonable control. We will attempt to keep such interruptions to a minimum.We may, at our discretion, withdraw temporarily or terminate the Service, either wholly or in part, at any time without giving prior notice to you. We may, without prior notice, suspend the Service at any time during which any maintenance work or repair is required to be carried out or in case of any emergency or for security reasons which require the suspension of the Service. We shall endeavor to give you reasonable notice of withdrawal or termination of the Service by displaying such notice on the Website.

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6. SecurityYou must not permit anyone else to access this Service other than a joint account holder(s).If you suspect that any unauthorized transactions have been carried out you must notify us immediately by calling the number in the “Contact Us” section of the Website. You should review all Account information that we send you and let us know of any errors immediately.You must inform us immediately if your mobile phone is lost or stolen, or if you change your mobile phone number. You may do so by unsubscribing yourself from the Service by logging onto the Website and following the instructions there or by calling us at the telephone number in the “Contact Us” section of the Website or by writing to us. You may re-subscribe at any time with the new mobile phone information. If you do not inform us of such loss, theft or change in mobile phone number, we will continue to send text messages to your lost, stolen or old mobile phone and we cannot be held responsible or liable for any consequences, including the possible release of private and banking information.You should take all reasonable steps to prevent unauthorized access to confidential information stored in your mobile phone, or prevent your mobile phone from being used if it is lost or stolen. Such steps could include using the personal identification number (PIN) code on your mobile telephone at all times, not leaving your mobile phone switched on without having set the PIN and deleting text messages from the Service once you have read them.7. Liability for LossWe are not liable for any loss or damage, direct or indirect, caused by: • any breach of confidentiality resulting directly or indirectly from your use of the Service;• the Service being unavailable for any reason whatsoever; • delays, interruptions or errors in transmission;• the unauthorized access of the Service at your Mobile Phone Number by someone other than you, irrespective of how such

unauthorized access may occur; or• other circumstances beyond our reasonable control.8. ChargesRefer to the Disclosure Statement for fees and charges related to the Service. The most recent Disclosure Statement is available on the Bank’s website under the Legal section.There may be other costs or taxes imposed by third parties (for instance, your cellular service provider) in connection with the Service and it is your responsibility to inform yourself with respect to these charges. You acknowledge and agree that the Bank shall not be liable in any manner whatsoever for charges that may be levied by third parties.9. Our Right to Change this AgreementYou acknowledge that we have the absolute discretion to amend or supplement any of the Terms and Conditions at any time without notice, and such amended Terms and Conditions will there upon apply to and be binding on you.10. Your Right to Cancel this AgreementYou may end the Service and cancel this agreement at any time by unsubscribing yourself from the Service by logging onto the Website and following the instructions or by calling us at the telephone number in the “Contact Us” section of the Website, or by writing to us. You must give us at least five working days’ notice of your wish to cancel the Service. We will try to process your cancellation request within the above mentioned timeframe but do not give any guarantee that such request will be processed within such allotted time frame.11. Service QualityWe may monitor and record calls made to our helpdesk.If for some reason you are not satisfied with the Service, you may cancel the subscription to the Service within 14 days of the initial registration, in accordance with Section 10 above. We will reimburse any charges collected by the Bank pertaining to this Service if the cancellation is requested within the 14 day period set out in the preceding sentence. We make no representation and give no warranty with respect to the quality of the telecommunications service provided by the cellular service provider that you utilize and we make no representation and warranty, and make no guarantee with respect to the timely delivery or accuracy of the contents of each SMS, text message or Alert. We cannot be held responsible for any message that is not delivered or delayed as a result of delivery problems with cellular service providers or for any loss or damage caused to you as a result of the use of the Service (including relying on the Service for your commercial, investment or business purposes).

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We shall not be involved in any dispute that may arise between you and your cellular service provider in connection with the Service and we shall not be liable in any manner to you in connection with your use of the Service.12. Your Personal Data and ICICI Bank CanadaYou agree that we may keep your personal details given to us by you or other people during your relationship with us and we may use and update this information in accordance with the Bank’s Privacy Policy. By subscribing to the Service, you agree to be bound by the terms and conditions of the Privacy Policy.You agree that the purposes for which we may use your personal information shall include, but may not be limited:• to provide you with the Service;• to identify products and services which might be suitable for you;• to prevent and detect fraud; and• for research and statistical analysis with the aim of improving our services.You should let us know if you think any information we have about you is inaccurate, so that we can correct it. We will treat all your personal information as private and in accordance with applicable privacy legislation.You agree that the Bank may share your personal details with any external service providers required for performance of the service and acknowledge that your personal details may be sent outside of Canada as part of the Service, including to the Bank’s parent company, ICICI Bank Limited, in India.13. The Law Covering this AgreementI agree that any suit, action or proceeding arising out of or relating to this Agreement against me or any of my assets may be brought in any court in the Province of Ontario or elsewhere in Canada having jurisdiction over the subject matter of any such suit, action or proceeding, and I hereby irrevocably and unconditionally attorn and submit to the jurisdiction of such courts. I irrevocably waive and agree not to raise any objection I might now or hereafter have to the bringing of any such suit, action or proceeding in any such court including, without limitation, any objection that the place where such court is located is an inconvenient forum or that there is any other suit, action or proceeding in any other place relating in whole or in part to the same subject matter. I agree that any judgment or order in any such suit, action or proceeding brought in such a court shall be conclusive and binding upon me and consent to any such judgment or order being recognized and enforced in any courts, by registration of such judgment or order, by a suit, action or proceeding upon such judgment or order, or any other means available for enforcement of judgments or orders, at the option of ICICI Bank, provided that service of any required process is effected upon me as permitted by law. Nothing in this section shall restrict the bringing of any such suit, action or proceeding in the courts of any other jurisdiction.14. LanguageMessages delivered as part of the Service will only be delivered in English.The Bank and you have expressly requested that these Terms and all related documents, including notices, be drawn up in the English language. Vous et moi avons expressément demandé que ce contrat et tout document y afférent, y compris tout avis, soient rédigés en langue anglaise.This information is correct as at the date of publication and is subject to change without notice.