paying attention tomasz bąkowski
TRANSCRIPT
ObservationTomasz Bąkowski is paying
attention
No sign letteringAutomatic door
opened too lateTo less shopping
carts
Insights
3d sign on the floor of entrance
Open door with warm air curtain
Better system to exchange shopping cart
Opportunities
Very crowdedNoisy, stressed
customersNo musicA bit dirty in
between tilesUncomfortable
waiting in lines
Insights
A bit dirtySlippery tiles on
the floorChemical smellAggressive
lightning
Insights
Play nice music to make people not so stressed in crowded environment, use warmer light
Put bigger tiles to avoid dirty spaces, use another chemical to clean
Use tickets with estimated time (customer can choose) of waiting in line and caunter you have to go
Opportunities
Because of crowded space with lots of merchandise - commercial signs not visible for normal customer
- put arrows "look up" to direct people to signs:)
Insights
Opened front door - blocked with bin
Big nice sign Beer commercial -I know what I can
get there;)
Insights
few customersbig spacewarm light exposing
merchandise radio musicsmells a bit drunk
peopleno shopping cart
Insights
Light up the sign above entrance
Remove bin to make entering more comfotable
Organize few shopping cart so customers could buy more
Use smell of some snacks typical for beer to make customers buy more of them
Opportunities
Anything else you can see on
pictures? Please share
Thank youTomasz Bąkowski