Paul Simko38375 Tamarac Blvd •Apt 114 •Willoughby, OH 44094

paulbsimko@gmail.com • (216) 544-6205

Objective

To grow professionally and develop skills within a diverse organization as an IT User Support role

Key Qualifications

• IT Foundations Certificate• Good analytical and organizational skills• Self-motivated and disciplined individual with a strong work ethic• Ability to multi-task• Excellent communication, interpersonal and customer service oriented skills

Education

Jan 2014 - PresentLakeland Community College, Kirtland, OH

• Associate of Applied Business User Support Specialist Major • GPA 3.85• Courses Include: Managing PC's, Information Tech Project Management, Business Communication,

Programming Logic, Network+, Organizational Behavior, Help Desk Concept• Sigma Kappa Delta member since 2014• Magna Cum Laude

Armed ServicesUSAF

• Security Police Officer• Honor Graduate from Fort Dix Security Police Training• Honorable Discharge

Projects

• Analyze existing systems in order to determine and recommend systems requirements• Manage and maintain Windows 7 desktop environments• Develop skills necessary for computer problem troubleshooting and providing end user support for

hardware and operating systems• Develop, change and maintain database systems

Technical Knowledge

• Programming Languages: Q Basic, Visual Basic, Alice, SQL• Software Applications: Microsoft Office 2013• Operating Systems: Microsoft Windows 7/8

Work Experience

Home Loans Service Specialist IIBank of America, Beachwood, OH

May 2012 - Nov 2013

• Coordinated to ensure compliance with appropriate company, secondary market and vendor guidelines

• Provided exemplary customer service to clients during underwriting and fulfillment while managing pipeline of 40-50 home loans

• Analyzed and reviewed documents, customer records to support quality product for the company• Recognized for exceeding closing goals multiple times

Senior Credit AnalystBank of America, Beachwood, OH

Sept 2001 - May 2012

• Analyzed and identified client needs and provide solutions• Applied judgmental lending principles and ensured compliance with regulatory guidelines• Provided troubleshooting to clients to navigate processes• Mentored underperforming associates leading to increased productivity• Recognized for exceeding peer averages in efficiency and quality multiple times

Senior Account ManagerBank of America, Beachwood, OH

Aug 1999 - Sept 2001

• Mitigated losses by creating and implementing effective strategies• Recognized as top performer consistently in a department of over 500 employees• Recognized as annual All Star multiple times• Selected by Senior management team into Credit Excellence Program