PAUL RITCHIE East Granby, CT 06026 | paulrritchie@gmail.com | +1.812.480.4403 (M) www.linkedin.com/in/paulritchie

STRATEGY EXECUTION LEADER AND ADVISOR DISTINCT VALUE OFFER | Panoramic executive vision honed through a progressive record of global experience across segments: Management consulting and leadership, training services and delivery, technology strategy, governance, enterprise solutions, operations, process improvement, project management, and process improvement.

“PAUL DELIVERS” … “FUNDAMENTAL TO OUR SUCCESS”

“RARE COMBINATION OF STRATEGY DEVELOPMENT AND EXECUTION” … “DEEP UNDERSTANDING OF WHAT IS REAL”

Strategic business savvy and disciplined tactical management of business practices, global program and project management offices, and corporate IT operations. Unwavering business partner who conceives and drives practice and program strategies that achieve organizational and client revenue and operational goals. Career mix of consulting and internal leadership offering a balanced perspective of operations from the outside and the inside. High visibility communicator with a deep network of strategic IT and project management leaders, and broad industry exposure through a dynamic background of publishing and presentations.

— HIGH-VALUE BUSINESS IMPACT & SELECT AREAS OF EXPERTISE — Grew pipeline, expanded service offerings, and contributed to PM

College’s reputation for excellence in project, learning, and talent management solutions through high-visibility presence as an industry thought leader.

Drove culture change, building mature business-process capabilities that transformed the perception and value of Eppendorf Inc.’s IT organization to top-line business partners.

Created and led global project, portfolio, and technology architecture processes establishing Mead Johnson Nutrition spin-off. Director of three-year $200M+ program.

Directed SAP ES’s worldwide project management strategy, designed on-demand strategic offering, and created global practice for SAP. Initiatives drove 30% engagement-capture increase and 3X on-demand revenue expansion.

PROFESSIONAL EXPERIENCE AND MILESTONES

PM SOLUTIONS – Glen Mills, PA 2015 – present Strategy execution solutions and consulting firm helping PMO, project, and business executives apply project and portfolio management practices to achieve performance and operational efficiency, including PMO transformation, resources, training and competency development.

PRACTICE DIRECTOR – TRAINING AND TALENT Reenergized a dormant pipeline, developed new services creating new $1M opportunity channel, and increased digital product sales by 100%. Refined marketing and communication strategy, and directed energized business development efforts, leading dormant account revival and account expansion, and generating new prospects in targeted market sectors, industries, and geographies.

Direct the training and talent management services division of PM Solutions, with full P&L accountability for business and account development, training, and promotion/customer reference operations, reporting to the President. Develop annual budget, plan and execute financial strategy to meet revenue, expense, margin, and profit objectives. Steer sales, account management, training practice operations, customer satisfaction, and instructional design functions, leading Directors of Business Development, Operations, and Senior Instructional Designer in the management of 45 staff and contractor instructors, driving performance to meet goals and ensuring capabilities development, talent attraction, and retention. ● Developed and refined, with senior leadership team, vision, mission, and goals for PM Solutions’ new direction: strategy

execution. Built strategy execution and benefits management frameworks for client pursuits and engagements. ● Strategized and partnered with business development staff, expanding opportunities in existing accounts and developing new

accounts, with direct personal contribution establishing and maintaining productive relationships with account executives. ● Reversed declining sales in two existing global accounts, including a 10X revenue increase at a “Big 5” consulting and advisory firm.

● Business-Aligned Strategy, Budget, and Operations

● Information Management, Technology, and Global Organizational Leadership

● Agile Program and Project Management

● Business Development and Relationship Management

● Service Provider Management and Negotiation

● Business Process and Systems Improvement

● Global Infrastructure, Application Architecture and Delivery

● Technology and Information Governance

● Enterprise Risk, Cost, and Regulatory Management

STRATEGY | EXECUTION | LEADERSHIP

PAUL RITCHIE | PAGE 2 993.2133 (m) | 860.253.3576 (h) | paul_r_ritchie@hotmail.com

Practice Director – PM Solutions, continued...

● Delivered on mandate to drive transformation of PM College to a focus on strategy execution and initiative leadership. Provide industry-leading insight and advice to clients in talent and PMO challenges, matching consulting offerings to identified needs or gaps. − Revitalized Agile, Instructional Design, and Coaching offerings, with net new sales and pipeline exceeding $500K in 2016, with

expectations of a $1M pipeline in 2017. − Created new Project Talent Assessment service, sold and delivered to three clients within six months of launch.

● Conceived and executed an integrated social media strategy, synchronized across platforms (including Twitter, LinkedIn, and Facebook) and corporate and personal accounts. − Delivered an 100% increase in iPhone app and digital product sales through earned and paid social media campaigns, as part of a

coherent communication strategy targeting markets, prospects, and clients through email, blog, and social media channels.

● Analyzed and delivered industry-leading research on project, portfolio, and talent management, building internal capabilities and performance, advancing PM College’s industry presence, and ensuring strong client partnerships and account references. − Invited participant on three global clients’ project management forum calls, regularly presenting on talent and learning strategies.

Closing speaker at Project Management Institute’s Talent Management Conference, 2015. EPPENDORF, INC. – Enfield, CT 2012 – 2015

$700M (2013) life science development company selling instruments, consumables, and services to laboratories in pharmaceutical, biotech, chemical, and food industries through subsidiaries in 25 countries and an international distributor network. Employs 2,800+ internationally.

EXECUTIVE DIRECTOR - INFORMATION MANAGEMENT – AMERICAS Maximized revenue and profit through improved delivery of IT services resulting in invigorated sales pipeline and quote capabilities through call center, field service, and CRM implementation. Recruited by CEO to lead acquisition integration efforts, strengthening organizational value across all IT functions by building a cohesive culture focused on business process, service, and cost improvements.

Selected to head Americas IT operations, in a regional Chief Information Officer role reporting to Eppendorf Inc. CEO and Eppendorf AG VP and CIO. Led five direct reports and team of 19 in business relationship management, application services (ERP, CRM, eBusiness, production, R&D), and infrastructure operations, including data center, network, and telecom, ensuring excellence in the delivery of IT services to 600+ employees. Control $10M budget.

● Drove sales efficiencies through installation of CRM with mobile capabilities, resulting in a 22% YOY increase in quotes per salesperson and 7.5% YOY increase in approved quotes within three months of execution.

● Identified acquisition-integration-related ERP, mail, telephone system duplications and rationalized strategic system replacements that delivered $240K in annual savings while enhancing infrastructure. Initiatives included standardization of LN ERP and iOS, replacing Oracle ERP to realize $100K annual savings from Oracle ERP replacement and $90K through wireless provider consolidation.

● Reversed a history of negative IT general controls audits in user access processes, accomplishing positive audits in 2012 and 2013. Integrated user access review in annual license entitlement review processes, limited admin rights, and tightened access procedures.

● Implemented new call center and field service solution with call recording capabilities that delivered 80% of all new opportunities, energizing sales pipeline and minimizing business risk through optimized cross-selling and escalated incident reporting.

● Created a business-centric culture, driving process improvements across all operations, including a 20X reduction in cycle count inventory transactions (3,000>200 per quarter) and a 24% increase in first-time accuracy of order execution, to 99+% from less than 75%.

● Delivered $200K in one-time savings and more than $69K in ongoing annual savings, rationalizing IBM and Oracle usage. Led strategic negotiation and reconfiguration activities cutting license, support, and hosting charges.

MEAD JOHNSON NUTRITION – Evansville, IN 2009 – 2012

$4B (2012) global manufacturer and marketer of infant and children’s nutrition products sold in 50 countries. Employs 7,000+. Mead Johnson is an independent public company, following its split from Bristol Meyers in February 2009, with IT separation complete in November 2011.

GLOBAL DIRECTOR, PROGRAM MANAGEMENT - INFORMATION MANAGEMENT Structured and directed global project and portfolio function leading $200M+ post-IPO organizational transition initiative and executing new IT paradigm that delivered a 78% reduction in legacy applications and installed ITIL-compliant process driving further cost reductions.

Defined process and governance structure for standalone IT department, leading global three-year program and execution of all portfolio deliverables for separation of IT organization and operations from parent company. Managed 8 direct reports and 18-member team, directing contract, $100M+ budget, process, portfolio, project management, and learning operations. Reported to Vice President and Chief Information Officer. Provided hands-on leadership of program office directing program management, technology, and contract negotiations.

PAUL RITCHIE | PAGE 3 993.2133 (m) | 860.253.3576 (h) | paul_r_ritchie@hotmail.com

Global Director – Program Management, Mead Johnson Nutrition, continued...

● Designed and piloted program achieving on-schedule and in-budget completion of all Mead Johnson spin-off deliverables while building a best-practice program management organization that drove immediate results toward service delivery improvement mandate. − Outsourced data center, network, telephony, and application support as part of IT separation, driving consistent service delivery improvements

and achieving an 18% staff reduction. − Achieved a 1.3% reduction in IT costs as percent of revenue (3.3% pre IPO > 2.2% in 2012) through enhanced management processes.

● Slashed more than $30M in one-time and ongoing costs, taming scope creep and reigning expenses through contract analysis, negotiations, and supplier rationale. Eliminated $15M in potential data center overcharges, saved $11M through negotiations.

● Served as key strategic contributor in the planning and execution of worldwide information management and R&D project portfolio infrastructure, chairing global portfolio strategy group and contributing to global capital planning committee.

SAP ES – Walldorf, Germany 1997 – 2009

€10.25B (2007) multinational software corporation producing enterprise software for corporate customers worldwide.

HEAD OF GLOBAL PROJECT MANAGEMENT OPERATIONS – SAP BUSINESS OPERATIONS (2007-2009) Promoted to head global project management strategy and processes in newly created role that delivered 150 more project engagements than the prior year. Led cross-functional project management, development, IT, and operations contributors in roll-out of new internal ERP project-controlling platform, SAP knowledge management portal, optimization of sales and delivery operations, and the realization of project maturity and professional development programs.

Directed corporate global project management and development team, steering project management strategy guiding seven regional project management groups, 1300 program/project managers, and program management community of 4500+ team leads. Coordinated allied IT, finance, and operations resources in PM initiatives. Managed €6M operations budget and €30M ERP software development budget. Reported to Global Head of Business Operations, Office of the CFO.

FELLOW, PORTFOLIO STRATEGY GROUP – OFFICE OF THE CEO (2007) Developed SAP’s 2008–20112 on-demand strategy for the large enterprise market, producing a €177M increase through design of SAP SaaS hybrid solution, in select Fellow role.

Designed strategic plans and technology platform roadmaps guiding development, acquisitions, and partnerships opportunities in targeted on-demand and SaaS segments, in collaboration with cross-functional Board leadership teams. Created “Office of the CIO” economic buyer profile guiding 2010–2015 market planning.

DIRECTOR, GLOBAL PROJECT MANAGEMENT OFFICE – SAP PROCESS EXCELLENCE (2004-2007) Piloted project management maturity initiative, delivering project capture and revenue increases, improved customer satisfaction, and a 94+% increase in public references. Championed project management best practices, increasing number of certified PMPs by 400.

Managed consulting team delivering development and capabilities improvements that produced top-line revenue, project volume, margin, and customer satisfaction results. Controlled €6M budget and collaborated with five regional directors. Implemented project-controlling ERP platform, yielding 150% growth in prime project capture, with resulting €0.4B revenue and 3.1% margin improvement.

GLOBAL SUPPORT MANAGER – SAP AMERICA (1999-2004) / CONSULTANT (1997-1999) Built a global practice in support of global alliance and partnership accounts valued to $25M, as one of select group of “top talent” for accelerated career trajectory and earning global alliance / strategic account management role. Managed to 200 local and offshore contributors.

EARLIER EXPERIENCE: Manager Geodata Services, Roadshow International; Director of Operations - Troika Multimedia

EDUCATION AND PROFESSIONAL DEVELOPMENT Master of Business Administration, F.W. Olin Graduate School of Business, Babson College – Wellesley, MA (1997)

Bachelor of Arts in Economics / Bachelor of Arts in History, George Mason University – Fairfax, VA (1989)

Project Management Professional (PMP) and Agile Certified Practitioner (PMI-ACP), Project Management Institute (PMI)