paul chapman’s story - central victorian pcp€¦ · paul chapman’s story paul’s story...

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Paul Chapman’s Story Paul’s story highlights the importance of providing services in a culturally appropriate way. It demonstrates the need to listen, to be supportive and patient and that it may take some time to get to the real issues and real goals. It also illustrates how being an active participant, rather than a recipient of services, is an important part of being physically, emotionally and spiritually well. www.vimeo.com/354807149 Opportunities to reflect on this client story: • Staff/team meetings • Board of Management meetings • Network meetings • Self-reflection • Supervision & performance meetings • Meetings with Sector Development Team members - Diversity Advisor, Wellness & Reablement Consultant, Aboriginal Development Officer General reflections: • What Wellness and Reablement approach/ es were used? • How did the approach impact/benefit the client and/or organisation? • What was a key message you took from the story? • What does this story prompt you to consider regarding the way you identify, monitor and measure client outcomes? Useful Resources: A guide for aged care providers Addresses the challenges experienced by Aboriginal and Torres Strait Islander communities in accessing the aged care system, and having the full diversity of their needs met, wherever they live. www.agedcare.health.gov.au/actions-to- support-older-aboriginal-and-torres-strait- islander-people Aboriginal Development Officers Support staff and organisations to improve access to services for Aboriginal people through culturally responsive services. www.centralvicpcp.com.au/lmcca/sector- development/aboriginal-development-officer Resources A range of resources are available to support this work. www.centralvicpcp.com.au/lmcca/ resources/aboriginal-devlopment-resources/ Paul Chapman’s Story Taking care of cultural and spiritual wellness Artwork by Paul Chapman – Wakka Wakka tribe of the Wakka Wakka Nation

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Page 1: Paul Chapman’s Story - Central Victorian PCP€¦ · Paul Chapman’s Story Paul’s story highlights the importance of providing services in a culturally appropriate way. It demonstrates

Paul Chapman’s Story

Paul’s story highlights the importance of providing services in a culturally appropriate way. It demonstrates the need to listen, to be supportive and patient and that it may take some time to get to the real issues and real goals. It also illustrates how being an active participant, rather than a recipient of services, is an important part of being physically, emotionally and spiritually well. www.vimeo.com/354807149

Opportunities to reflect on this client story:• Staff/team meetings• Board of Management meetings• Network meetings• Self-reflection• Supervision & performance meetings• Meetings with Sector Development Team

members - Diversity Advisor, Wellness & Reablement Consultant, Aboriginal DevelopmentOfficer

General reflections: • What Wellness and Reablement approach/

es were used?•Howdidtheapproachimpact/benefitthe

client and/or organisation?• What was a key message you took from the

story?• What does this story prompt you to consider

regarding the way you identify, monitor and measure client outcomes?

Useful Resources: A guide for aged care providers

Addresses the challenges experienced by Aboriginal and Torres Strait Islander communities in accessing the aged care system, and having the full diversity of their needs met, wherever they live. www.agedcare.health.gov.au/actions-to-support-older-aboriginal-and-torres-strait-islander-people

Aboriginal Development Officers

Support staff and organisations to improve access to services for Aboriginal people through culturally responsive services. www.centralvicpcp.com.au/lmcca/sector-development/aboriginal-development-officer

Resources

A range of resources are available to support this work. www.centralvicpcp.com.au/lmcca/resources/aboriginal-devlopment-resources/

Paul Chapman’s StoryTaking care of cultural and spiritual wellness

Artwork by Paul Chapman – Wakka Wakka tribe of the Wakka Wakka Nation

Page 2: Paul Chapman’s Story - Central Victorian PCP€¦ · Paul Chapman’s Story Paul’s story highlights the importance of providing services in a culturally appropriate way. It demonstrates

Standard 1: Dignity and Choicewww.agedcarequality.gov.au/providers/standards/standard-1

Paul:• What was a key element in engaging with

Paul?• In what ways were culture and diversity

valued within this case study? • What culturally safe activities occurred?• How is Paul involved in decisions regarding his

life?• Management and staff understanding of

dignity of risk, trauma response, grief and loss cultural safety and cultural needs/preferences for Paul?

• How does service identify who is best to talk with Paul about what he wants?

Further reflections:• Think about a client who has been enabled

within your service to access/participate in culturally safe activities whilst undertaking a program. What supported their access/participation? What other opportunities to improve can you identify?

• Who could you include as a trusted support or contact person for an Aboriginal or Torres Strait Islander client?

• How does/might your organisation partner with Aboriginal or Torres Strait Islander, and/or mainstream organisations?

• How does your service assist consumers who do not have any family or support networks?

• How does the board know their strategic, business/action plans provide inclusive and culturally safe care?

• How does the service demonstrate it understands, responds and is sensitive to the consumers’ preferences

• What different strategies do you use to encourage consumers to express preferences and choices?

Standard 2: Ongoing Assessment and planning with consumers

www.agedcarequality.gov.au/providers/standards/standard-2

Paul:• What factors would the team have taken

into consideration when setting up Paul’s care plan?

• What might a review process with Paul involve?

• What opportunities can you identify to potentially build Paul’s independence further?

Further reflections:• How do your current assessment practices

allow a client’s background, strengths and realintereststobeidentified?

• How/when/with whom do you share assessmentfindingsregardingstrengthswhenmaking referrals?

•Whatopportunitiesexistforyoutoreflectonand strengthen your practice and approach with clients?

• Have staff received appropriate cultural awareness training? (See also Aged Care Standard 3)

• What opportunities exist to further develop your relationship with local Aboriginal providers?

• What systems do you have in place to prompt a care plan review?

Linking with the Aged Care Standards:The document makes reference to Aged Care Quality Standards 1 & 2. A similar approach can beappliedtoeachoftheeightstandards.Designedtoguidestaffintheirwork,thereflectivequestions are simply that, a guide. Further questions may arise in discussions and enhance the quality improvement process.

Acknowledgements:The Loddon Mallee Sector Development Team and Loddon Mallee & Hume Regional Network would like to thank VCAACD for their support in the making of this videoSpecial thanks to Paul Chapman and the staff at Bendigo and District Aboriginal Cooperative for sharing your stories.Sector Development Teams are funded by the Australian Government Department of Health. The material contained herein does not necessarily represent the views or policies of the Australian Government

“It’s about allowing the individual to bring their own story out” – Paul