Rebecca J. Patton1465 Woodbury Ave #328, Portsmouth, NH 03801 E-mail: Rebecca.patton@wattswater.comPhone: (603) 828-2517 Work: (978) 689-6047 RJPTechServices@gmail.com

Employment LCMS/LMS Implementation Specialist/Project Manager, Watts Water Technologies (through

SNI Companies), September 2015 to Present Senior Systems Development Specialist, ManTech, September 2011 to September 2015 Senior Program Analyst, Sayres and Associates, December 2009 to September 2011 Systems Analyst, Sayres and Associates, May 2006 to November 2009 Senior Analyst, Itron, Inc., May 2001 – May 2006 Senior Data Analyst, Commerce One, May 2000 – May 2001

Education M.S., Computer Information Technology, Coleman College, La Mesa, California, May 2003. B.S., Computer Science, Coleman College, La Mesa, California, May 2000. Certificate of Computer Science, Coleman College, La Mesa, California, July 1999. For all degrees, graduated Magna cum laude while working full time

Competencies and Skills Problem Solving: Solution, not problem oriented; results driven. Strong organizational skills and

ability to multi-task in a fast paced & swiftly changing environment

Entrepreneurship: Initiate and advocate for positive change. Generate new ideas to leverage technology. Leverage technology to maximize results.

Technical Expertise: Demonstrated proficiency with a wide range of tools & capacities. Consistently deliver exceptional results.

Configure systems, determine best practices, train new users, analyze, document & improve related processes & workflows, develop quick reference guides, perform content authoring & system administration tasks,

Effectively establish priorities, work independently and within a team, define and proceed with objectives, exceed expectations

Successfully interact with knowledge holders to obtain information required to translate complex topics into clear, concise, and understandable documents for end users and other intended audiences. Learn & interpret software functionality for effective translation into training manuals and software user guides.

Build strong relationships through effective communication, and customer service satisfaction Communication: Superb written & verbal communication skills. Obtain practical working knowledge of new tools quickly and efficiently Tools Used: IBM Kenexa LCMS & LMS, HP Unified Functional Testing; Toad, Microsoft Office

Products including Access, and Power Point; Adobe DC Pro, SQL Server; Oracle; VB Script; C#; Visual Studio; Crystal Reports; Visio; AuthorIT on-line help authoring

Patton ResumePg 1 of 4

Professional DetailsLCMS/LMS Implementation Specialist/Project Manager

Gather Requirements: Interface/interact with key stakeholders, individuals and managers to determine and refine LCMS/LMS needs, input, participation levels and desired outcomes. Advocate for the system and encourage active participation.

Work closely with product vendor to implement requirements, define system components, and configure systems

Continuously throughout the implementation process, troubleshoot, analyze, refine system behavior, workflows and processes to optimize results

Define best practices, write reference documentation, and develop courses within the LCMS to train users of all role types on the use of the LCMS & LMS

Perform System Administration role for the LCMS and System Administration & Training Administration roles within the LMS System

Perform content authoring tasks such as (but not limited to) content development, formatting, importing and exporting within the LCMS.

Configure LMS social media components such as Discussion Forums, FAQs, Expertise Exchanges, and Workspaces. Provide content as appropriate

Act as the “go to” source for content developers and users of the LCMS/LMS systems. Provide information, resolution or act as liaison for elevation of difficult issues.

Determine and facilitate scheduling and tasking of projects and resources. Identify & determine path ahead; Identify action items, disseminate & maintain status, author

correspondence, coordinate participants. Coordinate day-to-day administrative & operational issues Schedule, coordinate, and run meetings, web-Ex, & teleconferences Develop & maintain spreadsheets & databases of related supporting assets & information Author & deliver status reports & presentations using Power Point & Learning Content

Management System software Lead a team of graphic artists & instructional designers through the LCMS implementation

Senior Systems Development Specialist, ManTechSenior Program Analyst – Sayres and Associates

Active Secret Level Security Clearance Provide Software Quality Assurance and Testing for NAVSEA LogCen Portsmouth, NH. This

same position was supported while employed by both Sayres and ManTech Fully responsible for developing the testing program and test strategies for the evaluation of

Department of the Navy (DON) Quality Assurance software applications Manage, design, develop, administer and document both manual and automated tests of the

Product Data Reporting and Evaluation Program (PDREP) application. Also support automated testing of the CPARS, PPIRS, and FAPIIS applications

Audit PDREP behavior to identify faults and suggest improvements to minimize application defects

Develop system functional testing criteria, test strategies, test plans, test cases, test scripts and step-by-step procedures. Determine and/or generate test data

Utilize HP Unified Functional Testing software and VB Script to develop automated test scripts; run the tests against the applications

Develop/baseline new User Manuals as needed for PDREP. Update, validate, and verify existing User Manuals for the PDREP application

Review software; translating application functionality into step-by-step instructions easily understandable by the reader

Patton ResumePg 2 of 4

Document Management/Technical Author/ Systems Analyst – Sayres and Associates

Subcontracted to Lockheed Martin in support of a fully integrated C4I FMS program Review system requirements and contract modifications to determine impacts to program

documentation and ensure customer contract requirements are met Plan and coordinate preparation of project documentation including System of System Manuals,

vendor software documentation, COTS and GOTS Coordinate documentation updates involving multiple stakeholders Develop, author and deliver the System of System Administration Manual for an advanced FMS

fully integrated command and control system. Verification & Validation of subcontractor Software User Manuals against software applications.

Review submitted documents; accept or reject vendor document submission Create and manage documentation schedule for both internal and external (vendor) deliveries;

assure benchmarks and delivery dates were met Review contract CDRLs and DIDs to determine documentation required for each phase of project

and assure compliance for all manuals delivered Compile, review, package, deliver and manage the peer review and acceptance process for

component level Software User Manuals; assure configuration in accordance with CDRL and DID Provide input to Statements of Work and Basis of Estimates for documentation under my

management Provide scheduling input and tracking for EVMS ensuring customer service and time objectives

are achieved within existing financial constraints.

Itron, Inc. Relational Database design, development and programming to include advanced SQL queries,

writing stored procedures, data import and export using SQL Server, Oracle, and Access Implement customized NDauto energy load forecasting applications for major utility companies Create On-line help applications for Itron’s forecasting products using AuthorIT Software Develop, write, maintain, and update User Guide and Design documentation Developed customized reports against Oracle and SQL Server databases using Crystal Reports,

C# and .Net design tools. Install NDauto forecasting systems at client sites throughout the US and Canada: Install Itron

applications, run scripts to integrate applications, install and configure database schema, schedule automatic processes, test and troubleshoot installation

Commerce One Utilize tools such as Access to integrate vendor catalog data from multiple sources and formats

into a format utilized by Commerce One B2B software Lead the San Diego content refinery team, and oversee India Content Refinery Production Allocate and assign Production jobs to team members; assure Production deadlines are met Validate incoming supplier data; process production data; and QA published content Troubleshoot and resolve Production and file processing problems/issues/errors Research, analyze and provide solutions to identified problems within customer's content

databases Optimized process improvement and resolved issues encountered as a result of outsourcing

Production to India. Travelled to India to train the content production team there. Train new employees on Production process and software utilized

Patton ResumePg 3 of 4

References available upon request

Patton ResumePg 4 of 4