PATRICIA SHERWOOD1126 CR 141, Kaufman, Texas 75142

(972) 679-7110bbperdy@embarqmail.comconnect with me on LinkedIn

blog: www.bbperdy.com

Objective: Navigate a new leadership journey so that I can impact the world around me by helping others grow in self-esteem and gratitude, and inspire them to give generously of their time and resources to improve the world around them. See presentation.

Summary of Skills & Strengths

Customer Oriented Life-Long Learner Decisive LeaderProject Manager Purposeful Listener Self-motivatedWell-Organized Concise CommunicatorProblem Solver Agent of Change

Significant Work Accomplishments See presentation.

Director Adult Development (Volunteer Experience)- Girl Scouts of Northeast Texas 2008 to 2014 Managed 4 staff members, $100,000+ budget, directly managed more than 400 volunteer roles Led council’s volunteer management through a complete automation to create an excellent volunteer experience with

multiple online components including application and on-boarding, training, recognition, support, experience assessment and reengagement

Led council’s first short-term volunteer effort, designing and implementing the structure with the 2012 Girl Scout Leadership Experience at the State Fair of Texas, 1,400 volunteer roles and 12,500 volunteer hours of service

Implemented council’s first online training development efforts to provide a more convenient method of volunteer training and automated the participant evaluation process to better serve the volunteer See presentation.

Conducted numerous volunteer focus groups on the online system environment, customer service, volunteer support & development and volunteer recognitions

Based on input from volunteers, enhanced quality of volunteer training content and ease of delivery with online and home study formats, evaluating training requirements to increase the customer experience so that they can serve the girls quicker, easier and better, and the girls achieve the GSLE program outcomes

Formatted volunteer resources to be easily accessible on multiple mobile platforms Increased staff knowledge of volunteer management concepts and processes through training webinars, saving travel

expenses and decreasing staff burnout at the same time enabling staff to increase customer service to the girls and volunteers they served

Awarded Thanks Badge

Coordinating Events - Girl Scouts of Northeast Texas See presentation. 2000 to 2014 Coordinated multiple events over a 15 year time period. Led and participated as a member of a committee to implement

safe events, maintaining event participation and budget records and planning and carrying out a program based on the purpose of each event.

Fund Development - Girl Scouts of Northeast Texas Implemented fund development opportunities at every adult engagement event, raising $5,000 at the first event

Senior Membership Specialist- Girl Scouts of Northeast Texas 2004 to 2008 Recruited and developed key volunteers in seven assigned service areas, providing support to 80 administrative

volunteers, 570 troop volunteers and 1,100 girl members Developed Data Summaries to bring data management for membership specialists through out council to a new level of

strategy Exceeded overall girl (1,100) and adult (550) membership goals each year because of excellent customer service and

community development. Served hard-to-serve areas covering five different counties at the same time maintained very high level of customer

service as demonstrated by continued healthy relationships with volunteers and volunteer nominations for awards Resolved conflicts, supported volunteer efforts, recognized outstanding service Analyzed and presented market data including socioeconomic and population census data and distances from Girl Scout

service centers to council leadership Awarded Tejas Award and Spirit of Excellence Award

Personal Development 2002 to 2004 Completed Masters Degree Substitute teaching at Kaufman High School

PATRICIA SHERWOOD1126 CR 141, Kaufman, Texas 75142

(972) 679-7110bbperdy@embarqmail.comconnect with me on LinkedIn

blog: www.bbperdy.com Systems Engineer Mid-Level – Bank of America 1977 to 2002

Led multiple nationwide system development projects. Designed original systems for Dallas Region later adopted nationally. Managed project to redevelop system on larger platform.

Manage and participated in projects which included design, coding and support of systems on multiple platforms from personal computers to mid-level to mainframe, many of which were used nationwide.

Manage equipment and network of systems for several branches, trouble shooting hardware and software problems. Provide training and user support for associates both for in-house created systems as well as vendor software. Supervised multiple staff members in departments including Research and Adjustments and Item Processing. Responsible for processing of deposits totaling 10 million daily

Education & Continued Personal Development

Master of Science 2003Technology, Human Resource Development, University of Texas at Tyler

Bachelor of Science 1984Computer Science, University of Texas at Tyler

Certification in Volunteer Administration CandidatePassed testing May, 2014CVA Portfolio Submitted, September 2014

Texas Volunteer Management Conferences 2010-2013Facilitator – Volunteer Support – It’s more than Training (based on the concept of customer loyalty) 2012

Capturing the Energy and Expertise of People 50+! 2013GSUSA Tech Conferences, Plan Ahead Conferences, Membership, Volunteerism & Programs Conferences, Learning & Development Conferences, History Volunteer Conferences various

Volunteer Service

Girl Scouts of the U.S.A. 1990-2004Coordinated council older girl events, 60-80 girls and 30-40 adult volunteers. Regional Recognition Volunteer, coordinated with Service Unit volunteers for Awards Committee work. Master Trainer – leading curriculum review and revision teams, trainer conference teams and training, over 1,000 volunteer

service hoursService Unit Manager, worked with approximately 95 volunteers and over 200 girls, 100% membership growth over 2

years, over 1,500 volunteer service hours14 years volunteer service in all volunteer roles, more than 13,000 volunteer service hoursAwarded Outstanding Volunteer and Appreciation Pin awards

Kaufman Band Boosters 1997-2005President Concessions Director Treasurer