patient survey results april-may 2016 · web viewpatient survey results april-may 2016 q1)in the...
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Framfield House Surgery
Patient Survey Results April-May 2016
Q1)In the last 12 months, how many times have you seen a doctor from your practice ?
0 times 1-2 times 3-5 times 6-8 times 9-10 times 10+ N/A0
5
10
15
20
25
Q4a Thinking of times you want to see a particular doctor: how quickly do you usually get to see that doctor?
Same day Few Days within a week 1-2 weeks 3 week + other N/A0
2
4
6
8
10
12
14
Q5B How would you rate this?
Excellent Good Fair Poor N/A0
5
10
15
20
25
30
Q4B How would you rate this?
Excellent Good fair Poor N/A0
5
10
15
20
25
Q5a Thinking of times when you are willing to see any doctor: How quickly do you usually get seen?
Same day 1-2 days Within a week 1-2 weeks Other N/A0
5
10
15
20
25
30
35
Q3b) What additional hours would you like the practice to open?
Evenings
Weeken
ds
Evening &
Week
ends
Happy with
exisiti
ng hours N/A
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Q3a) How do you rate the hours that your practice is open for appointments
Excellent Good Fair Poor N/A0
5
10
15
20
25
30
Q2) How do you rate the way you were treated by the receptionists at your practice
Excellent Good Fair Poor N/A0
5
10
15
20
25
8B) how do you rate the ability to speak to a doctor on the phone when you have a question or need medical advice ?
Excellent Good Fair Poor N/A0
2
4
6
8
10
12
14
16
18
20
Q9A) In general how often do you see your usual doctor
Most times 1-2 month 1-2 a year Rarely N/A0
2
4
6
8
10
12
14
16
18
20
Q9B) How do you rate this?
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
20
Q8A) How do you rate the ability to get through on the phone
Excellent Good Fair Poor N/A0
5
10
15
20
25
Q7B) How do you rate this
Excellent Good Fair Poor N/A0
2
4
6
8
10
12
14
16
18
20
Q7 A) How long do you usually have to wait at the practice for your consultation to begin?
On time Less than 10 minutes
Between 10-20 minutes
over half an hour N/A0
2
4
6
8
10
12
14
16
18
20
Q6 If you need to see a GP urgently, can you normally get seen on the same day?
Yes No Never needed one n/a 0
5
10
15
20
25
30
35
40
Q10A) How would you rate how thoroughly the doctor asked about your symptoms and how you are feeling?
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
20
Q10B) How would you rate how well the doctor listened to what you had to say
Excellent Good Fair Poor N/A 0
5
10
15
20
25
Q11 Have you seen a nurse from your practice in the last 12 months ?
Yes No N/A0
5
10
15
20
25
30
35
40
45
Q10C) how would you rate how well the doctor puts you at ease during your physical exam?
Excellent Good Fair Poor N/A0
5
10
15
20
25
Q10D)How would you rate how much the doctor involves you in decisions about your care?
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
20
Q10E) How would you rate how well the doctor explains your problems or any treatment that you need?
Excellent Good Fair Poor N/A 0
5
10
15
20
25
Q10F) How would you rate the amount of time your doctor spend with you?
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
Q10G) How would you rate the doctor's patience with your questions or worries
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
20
Q10H) How would you rate the doctor's caring and concern for you?
Excellent Good Fair Poor N/A 0
2
4
6
8
10
12
14
16
18
20
Q12A)How do you rate how well they listen to what you say?
Excellent Good Fair Poor N/A0
5
10
15
20
25
Q12B) How do you rate the quality of care they provide
Excellent Good Fair Poor N/A0
5
10
15
20
25
Q13 Do you prefer to have music playing in the waiting room
Yes No N/A Not bothered 0
5
10
15
20
25
30
Q12C) How would you rate how well they explained your health problems or any treatment that you need?
Excellent Good Fair Poor N/A0
5
10
15
20
25