patient survey 2012 jan-feb strensham road surgery

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Patient Survey 2012 Jan-Feb Strensham Road Surgery

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Page 1: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Patient Survey 2012Jan-Feb

Strensham Road Surgery

Page 2: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Survey

183 patients surveyed Questionnaires given to patients over a 4

week period Any patient seeing doctor or nurse was

given questionnaire

Page 3: Patient Survey 2012 Jan-Feb Strensham Road Surgery

RESULTS

Page 4: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Receptionists & Appointments

Page 5: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How helpful do you find the receptionist at your practice

0

20

40

60

80

100

120

140

160

very helpful fairly helpful not very helpful not at all helpful

Page 6: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How easy is it to get through to someone at the surgery by phone

0

20

40

60

80

100

120

very easy fairly easy not very easy not at all

Page 7: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How easy is it to book ahead in your practice

0

10

20

30

40

50

60

70

80

90

100

very easy fairly easy not very easy not at all

Page 8: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How quickly do you usually get seen by a doctor

0

10

20

30

40

50

60

70

80

90

same/next day 2-4 days 5 days or more don’t need to be seenquickly

Page 9: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How long did you wait for your most recent consultation to start

0

10

20

30

40

50

60

70

80

less than 5 mins 5-10mins 11-20mins 21-30mins >30mins

Page 10: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Latest GP consultation

Page 11: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last GP you saw at giving you enough time

0

20

40

60

80

100

120

very good good fair poor very poor

Page 12: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last GP you saw at listening to you

0

20

40

60

80

100

120

very good good fair poor very poor

Page 13: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last GP you saw at involving you in decisions about your

care

0

20

40

60

80

100

120

very good good fair poor very poor

Page 14: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last GP you saw at treating you with care and concern

0

20

40

60

80

100

120

140

very good good fair poor very poor

Page 15: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Did you have confidence and trust in the GP you saw

0

20

40

60

80

100

120

140

160

yes, definitely yes, to some extent no, not at all

Page 16: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Latest nurse consultation

Page 17: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last nurse you saw at giving you enough time

0

20

40

60

80

100

120

very good good fair poor very poor

Page 18: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last nurse you saw at listening to you

0

20

40

60

80

100

120

very good good fair poor very poor

Page 19: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last nurse you saw at involving you in decisions about your

care

0

20

40

60

80

100

120

very good good fair poor very poor

Page 20: Patient Survey 2012 Jan-Feb Strensham Road Surgery

How good was the last nurse you saw at treating you with care and respect

0

20

40

60

80

100

120

very good good fair poor very poor

Page 21: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Did you have confidence and trust in the nurse you saw

0

20

40

60

80

100

120

140

yes, definitely yes, to some extent no, not at all

Page 22: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Demographics

Page 23: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Demographics - Sex

0

20

40

60

80

100

120

male female

Page 24: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Demographics - Age

0

20

40

60

80

100

120

<16 16-44 45-65 65-75 >75

Page 25: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Demographics - Ethnic origin

0

10

20

30

40

50

60

70

80

90

white black asian mixed other

Page 26: Patient Survey 2012 Jan-Feb Strensham Road Surgery

Patients Comments ‘I would like to have less waiting time to see the doctor’ ‘I am quite satisfied with the practice. Joining of a new doctor is very

good step’ ‘good docs, good staff’ ‘Very helpful and welcoming receptionists. Well experienced nurses,

excellent GP’s. many thanks.’ ‘patients reminded of due check ups. Reception staff assuring in

emergency’ ‘I have always felt valued and listened to. If appointments are not

available and I need to speak to a GP, I have been able to’ ‘waiting times are diabolical. This must be adressed’ ‘I would like to thank everyone and say keep up with the excellent

care of patients’