Patient forum presentation April 2014

Agenda for today

• Update from the CCG

• Questions raised for this forum

• Health Watch presentation

• Your engagement with the CCG, the year in Review

• Presentation - PPG Best Project Award

• Your views on this forum

• Networking

- Share your stories

- Visit displays at the back

(Health Watch, KVA, KIAA, Carers’ Network)

Updates

KCCG received £10K of funding from NHSE for use in Engagement

A Call to Action- final report now available on the CCG website. Kingston CCG

was 1 of 3 CCGs given mention for engagement. The piece cited was the

Fresher’s Fayre survey at Kingston Uni (summary is in the yearbook)

Annual Report – soon to be published

David Smith, Chief Officer – moving on to Oxfordshire; Neil Ferrelly, Chief

Finance Officer also moving on. Hardev Virdee, CFO, will provide interim cover

until October.

The Better Care Fund – Rachel Bartlett

Personal Health Budgets are now available for patients eligible for continuing

care

Forum questions

Any further questions for the CCG before we proceed to main topics?

Health Watch

Grahame Snelling

Website: www.healthwatchkingstonuponthames.org.uk

Healthwatch Kingston

Health and Social Care Champion

What is Healthwatch Kingston? • A local body which acts as a watchdog for health and

social care services

• It covers all health and social care, including hospitals, GP

surgeries, adult / children’s services, mental health services,

care homes, dentists and opticians

• It works together with local health and social care providers, the

council, the Kingston CCG and Kingston Hospital to help improve

services for local people

• Works independently from Kingston Council, the CCG and other

health providers

• A social enterprise, limited by guarantee and non-profit making

What is Healthwatch Kingston?

• We have a Board of Directors who set the work priorities, guided by

the input of our affiliates

• The work that we do is scrutinised by our affiliates – local people

who use health and social care services in Kingston

• We have statutory powers, so we are listened to and our

recommendations are taken seriously

• Our operations are managed by Parkwood Healthcare

• We are funded by the Department of Health through a local

contract commissioned by Kingston Council

What does Healthwatch do?

• Gathers information and evidence about health and social care

services from local people through surveys, interviews, public

meetings and feedback

• Passes evidence on to local providers and commissioners to

improve health and social care services in Kingston

• Gives feedback to the Health & Wellbeing Board,

Healthwatch England and the Care Quality Commission

• Carries out visits known as ‘Enter & View’ to investigate

areas of concern

• Focuses on three key areas: Mental Health, Hospital

Services and Primary Care & Community Services

• Provides a comprehensive signposting service

Joint working with Healthwatch

• We are currently in discussions with the council to be the host

organisation for the Learning Disability Parliament.

• We are in discussions to set up a Junior Healthwatch. National charity

The Challenge Network has given us ideas about a programme to

interact with local teenagers in helping us with promotion and surveys.

• Healthwatch is represented on many boards/committees such as the

Joint Strategic Needs Assessment board, Kingston’s Carers Network

Partnership Board, the Health and Wellbeing Board, KCCG governing

board etc.

• Several of our active affiliates are involved with Kingston Hospital, on

various boards such as Patient Led Assessments of the Care Environment

(PLACE) where checks are carried out at the hospital.

Achievements 2013/14

• We have increased our membership by over 25% since April 2013.

• We have raised the profile of concerns around the NHS 111 out of hours

services, and informed all local GP’s on how to make a complaint.

• Played a key role with regard to consultations about The Better Care Fund,

Social Care Directory and Financial Assessment Tool.

• We have over 30 Active/Affiliate members, who carry out a lot of

Healthwatch work plans.

• Healthwatch has conducted 98 activities since April 2013, engaging with 2716

individuals. Presentation delivered to Elders Empowerment Programme, 12

people joined our membership. Supported a person who is from the Korean

community to make a complaint to her local GP surgery.

• We have delivered one Enter & View visit to Kingston Hospital and have two

more planned.

The Healthwatch team

Manager, Rianne Eimers

Managers the staff and budgets, liaises with the KCCG, RBK

and Parkwood, as well as local organisations and health

and social care providers. Works closely with the Board of

Directors on strategic priorities, governance and contractual issues.

Community Engagement Officer, Debra McCarthy

Engages with community groups and organisations

to promote Healthwatch. Facilitates our Task Groups and

liaises closely with our affiliates. Encourages local people

to join us and give us feedback on their experiences.

Research & Information Assistant, Jenny Pitt

Produces quarterly newsletter, monthly ebulletins and

the local mapping report. Responsible for the database,

website, social media and volunteer recruitment.

Here’s a snapshot of what we do...

Why should local people get involved?

Healthwatch Kingston shapes and improve the services that we all use

We're an open organisation and want to gather people’s feedback

– we’re easy to talk to

As much as want to know about poor service – we also want to know

about the best

We use evidence to build a true picture of services in the borough of Kingston

Volunteering for Healthwatch

• We work on a tight budget, so volunteers are hugely important to

our organisation – we can’t thank you enough!

• We need people from all walks of life with different skills to help

build a strong team

• We hope that volunteers find their work with us rewarding and that

they take away a sense of satisfaction

• We are always happy to act as referee for a volunteer

Your Engagement – one year on How we have engaged with you

CCG Board Appointments:

• Appointed 3 Lay Members to GB –

PPI and Vice Chair

• Chair of Health Watch on Board • Quarterly Forums

• PPG Quarterly Network Forum

• Commissioning work streams

• Open Governing Body meetings

• Twitter

• Quarterly Patient Newsletter

• CCG Website

• Patient

Experience

Group

PPE has developed over the past year, but there’s still some way to go….

PPE Framework

• Expert Patient Programs

• Engage with your local health services

course

• ECET Community Development

course

• KVA conference

• Health Watch members

• Kingston University

Quarterly Forums – Themes (April 2013 – March 2014)

1) Cardiology Community Service (April 2013)

2) Unscheduled Care (July 2013):

- Urgent Care

- End of Life care

- Long-term conditions and technology

3) A Call to Action (October 2013)

4) Personal Health Budgets (January 2014)

Further Patient and Public Engagement

• Commissioning Plans 2014/15

• Kingston at Home – Reference Group

• A & E Survey

• KCAS Referral System Survey

• Kingston Community Cardiology Group

• The Better Care Fund Reference Group

• Freshers’ Fayre Survey

• Workshops

• Meetings

• Surveys

• Reference

Groups

• Forums

• Face to face

• Campaigns

What difference has your engagement made?

• All feedback from Forums and other routes was used to inform

commissioning decisions as appropriate.

• Commissioning teams fed back on specific ways your views have

influenced commissioning decisions. This feedback is posted on the

website.

• Specific examples summarised in the Engagement Yearbook

The yearbook is a token of our thanks to you

for participating and sharing your views

Areas for improvement

• We need to give local people more information about NHS

changes and what these mean for them

• We need to involve key partners more effectively from the outset

on strategic engagement initiatives

• We need to engage with more diverse communities and young

people better

• We need to become more proactive in our engagement and

refresh our local partnerships

Looking forward

• Assurance For Engagement in Commissioning Team (AFECT)

• Health Watch, VCS, Lay people and LA. The team will assure that we are

engaging in the right way, at the right time and with the right people

• GP PPE Champion to be recruited

• Patient leaders program

• Pilot the training and development of patient leaders. To get involved in the

internal committees of the CCG

• PPE in the acute and primary care sectors

• Patient Experience Group to drive quality improvements using patient

experience feedback

• Working closely with partners in the local authority, Health Watch and the

Voluntary and Community Sector to reach our diverse Kingston populations

• More focused public meetings with condition specific themes to be hosted

round the borough

Looking Forward Next Forum in September with CCG AGM

Avenues for continued involvement between now and September

• Recruiting lay members to the AFECT team – info to follow

• CCG Governing Body Meetings (next date 6th May, 1pm to 3pm, Main Guildhall, Kingston)

• PPG network meetings (next date 7th May, 6.30 to 8.30, Committee Room 1, Main

Guildhall)

• First CCG/PPG collaborative condition specific Open Evening – info to follow

• Join the Better Care Fund Reference Group

• We are looking to expand the lay persons membership in this group (mainly consists of

VCS and Healthwatch reps at the moment)

• For general feedback about your NHS Services please email

communications@kingstonccg.nhs.uk or phone our customer care manager on

20 8339 8107

• Contact Health Watch with feedback

PPG Best Project Award

• PPGs are patient groups attached to GP practices (25 in Kingston)

• Their role is to support practices to improve quality and patient experience

• KCCG involves PPG members via a quarterly Network meeting

• PPGS in Kingston have carried out specific projects to improve patient experience

or empower their local populations with health information

• KCCG would like to recognise their contribution by awarding the ‘Best Project

Award’ to an outstanding PPG project.

• Health Promotion events/lectures

• ‘You and your heart’ - Merritt Medical Centre

• ‘Full patient participation in self- care’ – Canbury Practice

• Newsletter – West Barnes Surgery

• Practice based patient information projects – St Albans Practice

• updating practice website with relevant patient info

• providing a patient orientated facility for the display of information

of specific interest to them

• providing health related leaflets/patient info

PPG Project examples

The winner of the first PPG Best Project Award is…

Best PPG Project Winner 2014

West Barnes Surgery Patient Participation Group

THE PATIENT VOICE – newsletter

• Excellent newsletter layout and presentation

• Great range of issues highlighted with useful info

• Clear tips and info on what to do if ill during the winter

• Info on - flu vaccine, shingles vaccine

• NHS Reforms – open evening

• Promotion of health events

• Professional profile of new GP joining the practice

• Promoting the PPG to recruit new members

Copy of The Patient Voice December Edition on CCG website

Network and share your story

• Your views on this forum/any other business

• Networking

• Share your story

• Senior team present for you to speak with

• Visit display area

• Close

Next Forum in September

• Next Public Forum will be in September alongside the

CCG’s AGM – date to be announced

• Email: communications@kingstonccg.nhs.uk or

phone: 020 8339 8107