patient experience employee engagement = success ... becky.pdfsource- 2011 gallup report 12...
TRANSCRIPT
PATIENT EXPERIENCE
+
EMPLOYEE ENGAGEMENT
= SUCCESS!!!!!
Carlos Hendrix, BSN, RN
Becky Spudich, MSN, RN
5D 2011 HCAHPS
13
30 25 22 21
8
22
99
20
9
0
10
20
30
40
50
60
70
80
90
100
Source-EBI 12.3.13
Pain Management
Initiatives-
Pain Assessment/re-assessment
Pain tool/white board
Pain class
Healing services
PPM Board
Patient expectations
Med Communication
Initiatives-
Pharmacy consult
Top 10 med sheets
Side effects
Ask 3 Teach 3
Nurse manager rounding
Discharge rounds
5D 2011-2012-2013-2014 HCAHPS
0
10
20
30
40
50
60
70
80
90
100P
e
r
c
e
n
t
i
l
e
2011 2012 2013 2014
Source- 2011 90-in-90 dial, 2012,2013 EBI 1.8.14, 2014 EBI 5.6.14
Engagement Initiatives
New Nurse Manager-
Rounding!!!!
Work/life Balance-
1. Schedule
2. Education
3. Staffing
Have fun!!!!!!
Questions????