patient and family centered care is associated with high patient satisfaction and positive
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Patient and Family Centered Care is associated with high patient satisfaction and positive outcomes for Total Joint Replacement Patients. The Innovation. - PowerPoint PPT PresentationTRANSCRIPT
Patient and Family Centered Careis associated with high
patient satisfaction and positive outcomes for Total JointReplacement Patients.
The Innovation
The PFCC model at Magee-Womens Hospital of UPMC is a comprehensive, systems based approach that focuses on meeting the multiple, on-going needs of patients and families through the full cycle of care. The initiative, which was piloted within the Total Joint Replacement program, is organized around the patient’s experience, including pre-surgical care, the actual surgery and post-surgical intervention and rehabilitation.
What is PFCC?
Definition:
PFCC, Patient and Family Centered Care, is a redesign of patient
care so that the hospital resources and personnel are organized around the needs of the patients and families rather than
around various specialized hospital departments. PFCC is a
methodologyto achieve the goal.
PFCC Methodology
A new approach to the care of our Patients
It is a process and methodology…It is a mind set and the culture!
The PFCC Journey will result in…
Providing unique Patient and Family Experiences – not just services.
Adaptive Learning Environment
Branding and Differentiation derived by the “experience”
Dream Health Care Team
A Focus…a Passion...a Team and Health Care Champions!
Changes made possible by the PFCC Methodology within the Total Joint Replacement Program at
Magee-Womens Hospital of UPMC.
“Wellness” Rooms
The Family Room: A Sense of Community
Gym with the Health Club Feel to support Group Therapy
Safe
Zero dislocations SCIP compliance: 98% for antibiotics within one hour of surgery
0.0%
0.1%
0.2%
0.3%
0.4%
0.5%
Mortality Rates Infection Rates
0.1%
0.3%
Effective
91.0%99.0%
0%
25%
50%
75%
100%
Patients discharged w/out handheldassistance directly to home
Patients reported that pain was not animpediment to PT (including same day of
surgery PT)
Patient Centered
91.4%99.7%
0%
25%
50%
75%
100%
Press Ganey Mean Satifaction Score Positive Responses to "Would refer familyand/or friend"
99th National Percentile Ranking
Efficient
2.8 2.7
3.9
5.0
0
1
2
3
4
5
6
Total Knee Replacement Total Hip Replacement
Procedure
Days
TJR Patients ALOS National ALOS
Exporting the PFCC Methodology
The PFCC methodology can be exported to any CareExperience, not just TJR. The following is a list of
active working groups and areas in which PFCC has been successfully exported: Orthopaedics Trauma Day of Surgery Bariatrics Rhuematology Human Resources