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Candidate Name: Stevan Davis

Candidate # 100032______ 

Centre: Ewarton High School

Centre # 100032

 Teacher: rs !"ssell orrison

 Territor: $amaica

 %ear S"&mitted: 201'

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Table Of Content

CONTENT PAGE  

Acknowledgement 3

Introduction 4

Title 6

Aims & Objectives 7

Research uestions !

"ethodolog# $

%iterature Review !$

'resentation And Anal#sis O( )ata *4

+indings , Inter-retation O( Results *!

.onclusions /*

Recommendations //

0ibliogra-h# /3

APPENDICE /4

uestionnaire

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Acknowledgement

The success(ul com-letion o( this "anagement o( 0usiness Internal Assessment would not have

 been available without 1od who assisted me throughout the course with the necessar# resources

which were needed2 I would also like to thank m# hardworking and dedicated teacher "rs2 A2

Russell "orrison who guided me with the relevant -rinci-les which were (undamental and last

 but no means least m# (amil# members who granted me with the necessar# (inance to com-lete

this assessment2

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IntroductionThe aim o( this "anagement o( 0usiness Internal assessment will be -rimaril# centered on the

success o( the -roductivit# levels o( 1race enned#2 This research will -rovide an accurate

understanding o( business -rinci-les in that it will e-and the knowledge o( 1race enned# and

the (actors which im-act on the -roductivit# levels o( the organi5ation including technolog#

training and market demand com-etition 8ualit# o( the labour su--l# and levels o( -ricing92

1race enned# %imited is one o( the .aribbean:s largest conglomerates with several diversi(ied

com-anies in the .aribbean ;uro-e and *?9

The research aims to su--l# the researcher with in(ormation -ertaining to the (actors which

im-act on the success o( -roductivit# at 1race enned# in that in(ormation will be -rovided on

how -roductivit# has been measured at the com-an# and how does it contributes to maintaining

8ualit# at the (irm 2In(ormation will also be -rovided on the e((icienc# and e((ectiveness o( 1race

enned# limited b# eamining the (irms market demand and how consumers acce-t -ricing

levels2 ;m-hasis will also be -laced on the labour being em-lo#ed and the 8ualit# o( the

 -roducts2 Technological im-lementations will also be assessed to -rovide an accurate knowledge

o( the e((icienc# o( the (irm@s -roduction2

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TitleAn investigation into the (actors that im-act on the success o( the -roductivit#

levels o( 1race enned#2

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Aims And Objectives To discuss the (actors that im-act on -roductivit# at 1race enned#2

To eamine the im-act o( market demand on -roductivit# at 1race enned#2 To discuss the e((ects o( technolog# and similar (actors on -roductivit# at 1race

enned#2

To identi(# the im-act o( com-etition on -roductivit# at 1race enned#2

Research Questions

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*2 hat are the (actors that im-act on -roductivit# at 1race enned#B

/2 Cow does market demand im-act on -roductivit# at 1race enned#B

32 hat are the e((ects o( technolog# and similar (actors on -roductivit# at 1race enned#B42 hat im-act does com-etition have on -roductivit# at 1race enned#B

Methodology

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In order to carr# out this "anagement o( 0usiness Internal Assessment -rimar# and

secondar# data collection methods were used2 The -rimar# data collection method used was

uestionnaires which is a number o( -reset 8uestions that can contain o-en ended (ied choice

or a combination o( both t#-e o( 8uestions while the secondar# data collection methods includeD

tetbooks internet sites and news-a-er business section2 The 8uantitative a--roach will be

utilised as it is the use o( sam-ling techni8ues to re-resent data numericall#

 On October */ />*? 8uestionnaires were sent to members o( the di((erent de-artment at

the 1race enned# %imited2 A total o( *? 8uestionnaires were issued to the marketing

 -roduction and (inance de-artment which entailed the 49 de-artmental managers and / o((ice

clerks 3 su-ervisors and em-lo#ees and a total o( */ were returned2

These 8uestionnaires were anal#5ed in order to obtain the necessar# in(ormation needed

(or the com-letion o( the assessment2

A total o( (our tetbooks were used in conducting the research2 These tetbooks were

used to source de(inition o( jargons in the business (ield and (or e-lanation o( com-le

 business terms2 The researcher also made use o( sources (rom the internet to get in(ormation that

weren@t (ound in the tet2

iterature Review

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According to www2gracekenned#2com retrieved on the *7 o( October />*? 1race enned#

%imited is one o( the .aribbean@s largest conglomerates with several diversi(ied com-anies in

the .aribbean ;uro-e and >!92 Article on Cow e((ective is -roductivit# at 1race enned# %imitedB@

Retrieved />>! (rom htt-D,,business research,/>>!,*>,research2de-2org F

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The research -rovided the (ollowing (indingsD

*2 The -roductivit# o( 1race enned# limited is ca-ital intensive rather than labour

intensive2 This im-lies that more automation , technolog# are being utilised in the (irm@s

 -roductivit#2 The im-lications that this have on the (irm@s -roductivit# is that it will aid in

mitigating mistakes made due to the (act o( em-lo#ing mare technolog# in the

 -roduction -rocess and so as result e((icienc# is also maintained2

The -roductivit# o( 1race enned# %imited is solel# determined b# market

demand2 .onsumers demand is antici-ated and (orecasted b# conducting

consumer surve#s in order to determine the 8uantit# o( out-ut to -roduce2 This is

im-ortant as it reduces the e-loitation o( resources2 The -roductivit# o( 1race enned# %imited is in(luenced b# com-etition2 )ue to

the high level o( com-etition that the (irm e-eriences it (orces the (irm to reduce

its -roduction cost at all means -ossible2 To do this 1race enned# %imited

increases its total out-ut in order (or -roduction cost -er unit to decrease2 The -roduction o( 1race enned# %imited contains em-lo#ees which are highl#

trained and s-ecialised at their tasked this enables that the 8ualit# o( the out-ut

 -roduced is o( a high standard2 The 8ualit# o( labour su--lied at an# (irm hel-s to

determine the 8ualit# o( the out-ut -roduced2 This is wh# 1race enned# %imited

uses highl# 8uali(ied and trained s-ecialists in its -roduction -rocess2

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Figure 1 shows the factors that affects the productivity of Grace Keedy !i"ited#

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Figure 1

+igure * shows the (actors a((ecting the -roductivit# o( 1race enned# %imited2 A majorit# o(

?>G o( the res-ondents stated that market demand is the main (actor a((ecting the -roductivit# o( 

1race enned# %imited2 A total o( *?G o( the res-ondents stated that com-etition is the main

(actor a((ecting the -roductivit# o( 1race enned# %imited2 Another *?G stated that technolog#

is the main (actor a((ecting the -roductivit# o( 1race enned# %imited2 A minorit# o( *>G o( the

res-ondents stated that the 8ualit# o( labour su--l# is the main (actor a((ecting the -roductivit#

o( 1race enned# %imited2

Figure $ shows the effects of "ar%et de"ad o the productivity of Grace Keedy !i"ited#

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Figure 2

A majorit# o( 4>G o( res-ondents stated that market demand increases the out-ut o( 1race

enned# %imited2 A total o( /?G o( the res-ondents stated that market demand s-eeds u- the

 -roduction -rocess o( 1race enned# %imited2 Twent# -ercent o( the res-ondents gave other

reasons which were not stated in the 8uestionnaire as the main e((ect o( market demand on the

 -roductivit# o( 1race enned# %imited2 A minorit# o( *?G o( the res-ondents stated that the

main e((ect o( market demand on -roductivit# is that it increases the e((icienc# o( the workers2

Figure & shows the effects of techology o the productivity of Grace Keedy !i"ited#

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Figure 3

+igure 3 shows the e((ects o( technolog# on the -roductivit# o( 1race enned# %imited2 A

majorit# o( ?>G o( the res-ondents stated that technolog# increases e((icienc# o( workers2 3> G

o( the res-ondents stated that technolog# increases the out-ut o( 1race enned# %imited2 A total

o( *?G stated that the technolog# at 1race enned# %imited resulted in standardi5ed goods

 being -roduced while a minorit# o( ?G stated other reasons which were not stated in the

8uestionnaire2

Figure ' shows the effects of (uality of labour o the productivity of Grace Keedy !i"ited#

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Figure 42+igure 4 shows the e((ects o( 8ualit# o( labour on the -roductivit# o( 1race enned# %imited2 A

majorit# o( 4?G o( the res-ondents stated that the main e((ect o( the 8ualit# o( labour is that

ecellent 8ualit# o( goods is ensured2 A total o( 3>G stated that the main e((ect o( the 8ualit# o(

labour on -roductivit# is that it increases the total -roductivit# o( 1race enned# %imited2 +ive

 -ercent stated that the main e((ect o( 8ualit# o( labour on the -roductivit# o( 1race enned#

%imited is that it slows down the (irm@s -roduction -rocess while *?Gstated that it reduced cost2

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Figure 5

+igure (ive shows how e((icient 'roductivit# has bene(ited 1race enned# 2A total o( 4>G o( the

res-ondents stated that it was due to more reliable machiner#2 A total o( 3>G o( res-ondents

stated that it was due to im-roved training2 Twent# -ercent stated that it was im-roved

motivation while *>G stated that it was a result o( more e((ective management

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Figure 6

+igure 6 shows how consumers a((ect -roductivit# at 1race enned#2 A majorit# o( ?>G stated

that it was through e((ective (eedback2 A total o( /> G stated that it was due to increase sales

while 3> G stated that it was through suggestions2

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!igure "showing methods #tilised by $race

%ennedy to Im&rove 'roductivity

Figure 7

A total o( 4>G o( the res-ondents stated that it was through technological im-rovements2 3>G

stated that it was through -ro(it sharing schemes 2*? Gstated that it was b# training while *>G

stated that it was engaging sta(( in decision making2

Inter&retation of Results

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+rom the in(ormation gathered it shows that the -rimar# (actor a((ecting -roductivit# is market

demand as stated b# (i(t# -ercent o( the -artici-ants2 Hince market demand is the main (actor

a((ecting -roductivit# it should be closel# observed in order to determine the 8uantit# o( out-ut

that should be -roduced2 According to 'eter Him-son />>79 -roduct with a high demand

usuall# generates high levels o( -roductivit# Cence in tr#ing to meet this demand the (irm will

seek to increase its -roductive ca-abilit# 2 This im-lies that 1race enned# is utilising

 -roduction im-roving technologies which motivate em-lo#ees to -roduce more with the given

resource as the manager would be aware that the more -roductive the (irm is the more likel# it

will be able to meet its growing demand2 As stated b# a total o( 4>G o( the res-ondents stated

that market demand will a((ect the -roductivit# o( 1race enned# b# increasing out-ut due to

the total amount o( -ersons demanding their -roducts2 There(ore market demand (orces 1race

enned# %imited to increase their 8uantit# o( out-ut2

+rom the in(ormation gathered (rom the 8uestionnaire a total o( ?>G o( the res-ondents stated

that the main e((ect o( technolog# on the -roductivit# o( 1race enned# %imited is that it

increased the e((icienc# o( the workers2 According to Htim-sons and Hingh />>79 Management

of Business cape unit 2  this im-lies that the -roductivit# o( 1race enned# %imited is (aster

with the a--lication o( more technolog#2 This shows that technolog# used in the -roduction is a

 -lus (or an# com-an#2 )ue to the (act that a lot o( technolog# is em-lo#ed in the -roduction

 -rocess o( 1race enned# %imited the -roduction -rocess is more s-eed# and e((icient2

A total o( 4?G o( the res-ondents res-onded to the 8uestionnaire b# sa#ing that the e((ect o( the

8ualit# o( labour o( 1race enned# on -roductivit# is that it resulted in ecellent 8ualit# o(

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goods2 ith re(erence to Htim-sons />>79 the 8uantit# and 8ualit# o( sta(( available will alwa#s

have a great e((ect on the success o( -roductivit#2 This im-licate that workers are skilled in their

area o( work2 This ensures that the 8ualit# o( the out-ut -roduced is o( a high standard2

The consumer demand theor# can be linked to -roductivit# o( 1race enned# in that the

 -roductivit# o( 1race enned# is mainl# determined b# market demand or consumer demand2 

According to Htim-sons this is a theor# relating to the relationshi- between consumer demand

(or goods and services and their -rices2 )emand theor# (orms the basis (or the demand curve

which relates consumer desire to the amount o( goods available2 As more o( a good or service is

available demand dro-s and there(ore so does the e8uilibrium -rice2

The su--l# theor# is also linked to the -roductivit# o( 1race enned# %imited in that as the

 -rices o( their -roducts increase the 8uantit# o( out-ut -roduced is increased2 This is an

economic theor# which states that as -rices increase -roducers are willing to -roduce more2

'revious research carried out b# .hristo-her Tomlinson />>!9 shows that that -roductivit# o(

1race enned# %imited is ca-ital intensive rather than labour intensive2 This means that more

machiner#, technolog# is being used in the (irm@s -roductivit#2 The im-lications that this have on

the (irm@s -roductivit# is that less mistakes are made due to the (act o( em-lo#ing mare

technolog# in the -roduction -rocess and e((icienc# is also obtained2

.onsumers demand is antici-ated and (orecasted b# conducting consumer surve#s in order to

determine the 8uantit# o( out-ut to -roduce2 This is im-ortant as it reduces wastage o( resources2

The -roductivit# o( 1race enned# %imited is in(luenced b# com-etition2 )ue to the high level

o( com-etition (aced b# 1race enned# %imited it (orces the (irm to reduce its -roduction cost at

all means -ossible2

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Conclusion

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+rom the research conducted it can be concluded that the -roductivit# o( 1race enned# %imited

is mainl# determined b# market demand2 It can be said that the 8uantit# o( out-ut -roduced b#

1race enned# %imited is in(luenced b# the bu#ing behaviour o( consumers2

It can be concluded that market demand (orces the com-an# to increase its out-ut2 That is the

total demand o( consumers cause a rise in -roduction (orcing the com-an# to increase the total

8uantit# o( out-ut available (or sale2

It can also be concluded (rom the research conducted that the labour (orce o( 1race enned#

limited is o( high 8ualit# and standard2 This im-lies that the there are a lot o( -ro(essional and

skilled -ersons em-lo#ed in the -roduction -rocess2 This im-act on the -roductivit# o( 1race

enned# %imited in that the goods -roduced is o( ecellent 8ualit#2

Technolog# as a (actor a((ecting -roductivit# increases the e((icienc# o( the workers at 1race

enned# %imited2 )ue to the multi-licit# o( technolog# em-lo#ed and etensive -roduction o(

1race enned# %imited workers are better able to o-erate e((icientl# and s-eedil#2 This results in

more out-ut -er worker being -roduced2

R(COMM()*ATIO)

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A(ter anal#sing the (indings (rom the research conducting the (ollowing were recommendedD

The researcher recommends that 1race enned# %imited use market demand in order to

determine the total 8uantit# o( out-ut to -roduce2 As identi(ied in the (indings the

res-ondents stated that market demand is the main (actor a((ecting the (irm@s -roductivit#

and there(ore should be closel# looked at2 The researcher recommends that 1race

enned# %imited conduct consumer surve#s in order to identi(# the total market demand

and the total 8uantit# o( out-ut to -roduce2

Hince market demand increases out-ut the researcher recommends that 1race enned#

%imited antici-ates market demand b# -utting the necessar# resources in -lace to

com-lete the -roduction -rocess2 This is em-lo#ing ade8uate amount o( labour

technolog# raw materials and managerial skills2 Once these have been -ut in -lace the

com-an# is better able to e((ectivel# su--l# consumers with amount demanded2

The researcher recommends that 1race enned# %imited increases the amount o(

technolog# em-lo#ed in the -roduction -rocess since technolog# increases the e((icienc#

o( workers2 ork will be done more e((ectivel# and e((icientl#2 And the total out-ut o( the

com-an# will increase due to the level o( technolog# em-lo#ed2

Hince the 8ualit# o( labour at 1race enned# %imited results in ecellent 8ualit# o( goods

 being -roduced the researcher recommends that management em-lo#s highl# 8uali(ied

and skilled -ersonnel in the -roduction -rocess to ensure ecellent 8ualit# o( goods2 This

results in less (ault# -roducts and undesirable 8ualit#2

+ibliogra&hy

Call )2 =ones R2 Ra((o .2 .hambers I2 & 1ra# )2 Business Studies. %ondonD

'earson ;ducation2 />>492

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Randall C2 Hte-hens=ames %2 %amorell .2 +rancis %2 &

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Questionnaire

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InstructionD 'lease -lace a tick in the bo that corres-onds with #our answer2

*2 Cow long has the business been in o-erationB

%ess than a #ear J K

%ess than ? #ears J K

0etween ? to *> #ears J KAbove *> #ears J K

Cow has e((icient -roductivit# bene(ited 1race enned#B

0etter 8uicker and more reliable machiner# JK

Im-roved motivation JK

"ore e((ective management JK

 

32 hich method o( -roduction does 1race enned# utilise to -roduce its -roductsB=ob J K

0atch J K

+low J K.ell J K

 42 h# does the com-an# utilise this or these methods o( -roduction2  It increases -roductivit# JK

  It reduces cost JK

  It im-roves the standards o( the -roduct JK

?2 hat are the (actors a((ecting the -roductivit# o( 1race enned# %imitedB

"arket demand J K.om-etition J K

Technolog# J K

  ualit# o( labour J K

62 hat are the e((ects o( market demand on the -roductivit# o( 1race enned# %imitedB

It increases e((icienc# o( workers J K

Increases out-ut J KH-eeds u- the -roduction -rocess J K

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72 Cow have com-etition levels enhanced the -roductivit# o( 1race enne#B

  Im-rove -roduct standards JK  "aimise sales JK

  ;nables em-lo#ees to -roduce more out-ut JK

!2 hat are the e((ects o( technolog# on the -roductivit# o( 1race enned# %imitedB

Increases out-ut J KHtandardi5ed goods are -roduced J K

Increases e((icienc# o( workers J K

$2 )escribe the -roductivit# o( 1race enned# %imited2

%abour Intensive J K

.a-ital Intensive J K

*>2 )escribe the labour em-lo#ed at 1race enned# %imited2

'ro(essional J KHkilled J K

Hemiskilled J K

nskilled J K

**2 hat methods are being utilise b# 1race enned# to im-rove its -roductivit#

'ro(it sharing -lans JK  Technological im-rovements JK

  Training JK

  ;ngaging sta(( in decision making JK

*/2 Cow does training a((ect the -roductivit# o( 1race enned# %imitedB

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Increase out-ut J K

Im-roves -roduct 8ualit# J K

Reduce the likelihood o( (ault# -roducts J K

*32 )o consumers a((ect the -roductivit# o( 1race enned# %imitedB

Les J K

 

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The research was carried out at 1race enned# %imited to e-lore the im-act o( -roductivit#

levels on the success o( -roductivit# levels on the o-erations at 1race enned# %imited2 As

illustrated in (igure * A total o( ?>G o( the res-ondents stated that market demand was the main

(actor a((ecting the -roductivit# o( 1race enned# %imited2 A total o( *?G o( the res-ondents

stated that com-etition was the main (actor a((ecting the -roductivit# o( 1race enned# %imited2

hile *?G stated that technolog# was the main (actor a((ecting the -roductivit# o( 1race

enned# %imited A minorit# o( *>G o( the res-ondents stated that the 8ualit# o( labour su--l#

was the main (actor a((ecting the -roductivit# o( 1race enned# %imited2

According to (igure / a majorit# o( 4>G o( res-ondents stated that market demand increased the

out-ut o( 1race enned# %imited2 A total o( /?G o( the res-ondents stated that market demand

s-eed u- the -roduction -rocess o( 1race enned# %imited2 Twent# -ercent o( the res-ondents

gave other reasons which were not stated in the 8uestionnaire as the main e((ect o( market

demand on the -roductivit# o( 1race enned# %imited2 A minorit# o( *?G o( the res-ondents

stated that the main e((ect o( market demand on -roductivit# was that it increased the e((icienc#

o( the workers

+igure 3 showed the e((ects o( technolog# on the -roductivit# o( 1race enned# %imited2 A

majorit# o( ?>G o( the res-ondents stated that technolog# increased e((icienc# o( workers2 Thirt#

 -ercent o( the res-ondents stated that technolog# increased the out-ut o( 1race enned#

%imited2 A total o( *?G stated that the technolog# at 1race enned# %imited resulted in

standardi5ed goods being -roduced while a minorit# o( ?G stated other reasons which was not

stated in the 8uestionnaire2

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+igure 4 highlighted the e((ects o( 8ualit# o( labour on the -roductivit# o( 1race enned#

%imited2 A total o( 4?G o( the res-ondents stated that the main e((ect o( the 8ualit# o( labour was

that ecellent 8ualit# o( goods was ensured2 Thirt# -ercent stated that the main e((ect o( the

8ualit# o( labour on -roductivit# was that it increased the total -roductivit# o( 1race enned#

%imited2 +ive -ercent stated that the main e((ect o( 8ualit# o( labour on the -roductivit# o( 1race

enned# %imited was that it slows down the (irm@s -roduction -rocess while *?G stated that it

reduced cost2

+igure (ive showed how e((icient 'roductivit# has bene(ited 1race enned# 2A total o( 4>G o(

the res-ondents stated that it was due to more reliable machiner#2 A total o( 3>G o( res-ondents

stated that it was due to im-roved training2 Twent# -ercent stated that it was im-roved

motivation while *>G stated that it resulted in more e((ective management2

+igure 6 highlighted how consumers a((ected the -roductivit# at 1race enned#2 A majorit# o(

?>G o( the res-ondents stated that it was through e((ective (eedback2 A total o( /> G stated that it

was due to increased sales while 3> G stated that it was through suggestions2

+igure 7showed methods tilised b# 1race enned# to Im-rove 'roductivit#2 A total o( 4>G o(

the res-ondents stated that it was through technological im-rovements2 Thirt# -ercent stated that

it was through -ro(it sharing schemes 2+i(teen -ercent stated that it was b# training while *>G

stated that it was engaging sta(( in decision making2

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