partnership-powered it change (288021676)

8/20/2019 Partnership-Powered IT Change (288021676)

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Partnership-Powered IT Change

Rhian Davies • Craig Henderson • Mark Ritchie



Partnership Powered IT – Outcomes

1 !nderstand importance o" partnership in

de#ivering IT change

$ Identi"% ke% &ehaviours "or &ui#ding trust

' Descri&e how changing %our #anguage canchange %our re#ationship



Mark Ritchie

• Team o" $() pro*ect

managers and &usiness

ana#%sts

• IT and &usiness changepro*ects

• Responsi&#e "or +1'((( IT

pro*ect da%s #ast %ear

• De#ivering pro*ects at the!niversit% "or $() %ears

In"#uencing the wor#d since 1,-'

Head o" Pro*ect .ervices

In"ormation .ervices

MarkRitchie/edacuk



Rhian Davies

• Deput% Head o" Pro*ect

.ervices since $(1$• Port"o#io Manager "or

Corporate .ervices

• De#ivering pro*ects and&usiness change "or 1()

%ears at the !niversit%


Deput% Head o" Pro*ect

.ervices In"ormation .ervices

RhianDavies/edacuk



Craig Henderson

• Responsi&#e "or eCommerce

and e""icienc%• 0ward winning procurement

team• .ponsoring and #eading

&usiness change pro*ects at

!niversit% "or $() %ears• Mem&er .cottish

overnment eCommerce

2orum


0ssistant Director o"

Procurement

Corporate .ervices

CraigHenderson/edacuk



Procurement .pend at the !niversit%



Our Message

Working

Together Building Trust

Transforming

Relationships

to Partnerships

Improved Delivery of IT Change

It takes time and efort but it’s worth



3hat is Partnership4

0 &usiness entit% in which two or more co-owners

contriute resources5 share in pro"its and #osses5

and are individua##% #ia&#e "or the entit%6s actions

0 re#ationship &etween individua#s or groups that is

characteri7ed &% mutual cooperation and

responsiility5 as "or the achievement o" a

speci"ied goa#

.ource8 The 2ree Dictionar% http899

wwwthe"reedictionar%com9partnership

http://www.thefreedictionary.com/partnership






.o what:s the pro&#em4



Partners can have ver% di""erent

;ackgrounds and

<=perience

.ki##s andTa#ents

0pproachesto Pro&#em

.o#ving>iews



0 reat Partnership ? @aure# and Hard%



3here we started



Pro*ect De#iver% Head#ines

Reporting Too# 2ive

Bears to Comp#eteA

.%stem 3ithdrawn

2o##owing Comp#aints

"rom .tudents

.tudent Records Pro*ect

In Trou&#eA

2a## u%A – ;usiness@ead new othing

0&out Pro*ect



How was it in $((, "or IT4

• 3e didn:t work we## as a team

• Ro#es9responsi&i#ities poor#% understood

• Pro*ects not we## de"ined

• 3e strugg#ed to engage e""ective#% with non ITco##eagues – misunderstanding and #ack o" trust

• ot consu#ted on decisions with IT imp#ications

• Pro*ects o"ten sta##ed5 took #onger and cost more

3e "e#t underva#ued

and misunderstoodA



Our Eourne%



.tarting to Tack#e the Pro&#ems

Build Trust

Improve

Delivery



<sta&#ished Pro*ect Methodo#og%



.tandard 0pproach "or Pro*ects



0greed Ro#es and Responsi&i#ities

Pro*ect

.ponsor

• Owns the &usiness case• 0ccounta&#e "or the success or "ai#ure

o" the pro*ect

Pro*ect

Manager

• Da% to da% responsi&i#it% "or running

the pro*ect

• Responsi&#e "or ensuring that pro*ectproduces the reFuired de#ivera&#es



>isi&i#it% o" Pro*ect Progress



Resource 0##ocation



Prioritised Pro*ects Together



Common <stimation Process



Common <stimation Process

SMALL

MEDIUM

LARGE



Transparent 0##ocation o" IT

Resource

Programme owners &etter understood costs and were

empowered to make decisions a&out their pro*ects



Changed @anguage



Changed !anguage

Customer Partner

We andUsBecause

I and YouSorry



Dependa&i#it%



.hared .uccess

• eProcurement .cot#and – imp#ement a countr%?

wide eProcurement s%stem at !o<

• .cottish overnment5 !o<5 consu#tants and

supp#ier a## part o" on?site team

• 0n%thing other than an e""ective partnership wou#d

have &een a disaster

• 2u## time pro*ect manager "rom IT

• Co?#ocation in a sing#e team o""ice

• Pro*ect was de#ivered success"u##%5 and has

continued to deve#op and grow



.hared .uccess



Track Record o" De#iver%

$((, $((G $(( $((- $(( $(1( $(11 $(1$ $(1' $(1J

57976

"#$ %7

"#$759$9 956

"977"$659

"99

&ro'e(t Days Delivered



Maturing Partnerships



Co?#ocated Pro*ect Teams

.tudent .%stems Partnership

!niversit% 3e& .ite Programme



<=panded Partner Ro#e

<m&edded Programme Managers

<states and ;ui#dings Ka#so

Human Resources and IT

In"rastructureL

Mu#ti Bear !niversit% Pro*ects

Research 0dministration Ka#so

.chedu#ing and !niversit%

3e&site CM.L



0gi#e Pro*ect De#iver%

• .earcha&#e contract and supp#ier

data&ase ;u%/<dN• .hort space o" time5 sma## &udget5

to de#iver &ut &ig impact• Partnership with H< sector partner • <nd user reFuirements sessions –

the% were de#ighted to &e askedA• .uccess"u# pro*ect – partnership in

actionA



3here are we now4



$(1, – 0n IT Perspective

• 3orking together to prioritise pro*ects

• 3e## understood methods o" de#iver%

• Con"idence in de#iver%

• 0&i#it% to have di""icu#t conversations – andmove "orward positive#%

• 0sked "or he#p and advice – not *ust with

techno#og%A• 3orking together to improve eg &ene"its

management



$(1, – 0 Partner Perspective

• It:s no #onger them and us

• ;u%?in9ownership9trust ? honest%

• I don:t &u% a service5 we de#iver pro*ects

together • <nd users have &ecome our partners too

• Our so#utions and services are &etter

• <mpowered &% change to programme&udgets

• It:s more "un than it used to &eA



$(1, ? Pro*ect De#iver% Head#ines

0gi#e pro*ect de#ivers

ha7ardous materia#s

so#ution

@i&rar% Management

.%stem de#ivered on

time and to &udget –

students #ike it tooA

.tudent .%stemsPartnership goes "rom

strength to strength

!niversit% to present onPartnership at

<D!C0!.<



Conc#usions



;ui#d Trust to Improve De#iver%

2ocus onto build trustand improvedelivery



;ui#d Trust ? Togetherness

• 0gree ro#es and responsi&i#ities

• Prioritise pro*ects together • Change #anguage and take *oint ownership "or

de#iver%• .hare %our successes Kand %our pro&#emsL

• Co?#ocate %our pro*ect teams• Identi"% opportunities to e=pand %our partner

re#ationships



;ui#d Trust – Consistenc%

• Introduce standard approach "or pro*ects

• .ort out estimation and consider how to manageresources – do %ou need Time Tracking4

• <sta&#ish a track record "or de#iver%



;ui#d Trust – Transparenc%

• 0gree ru#es "or R0 reporting

• <nsure pro*ect status visi&#e to a## stakeho#ders• Consider deve#oping a Pro*ects 3e& .ite• Introduce transparent a##ocation o" resources• Pu&#ish Kand act onL #essons #earned



@everage %our

di""erences



Changing %our

#anguage can

make a &ig

di""erenceA Customer Partner



Partnership wi##

power IT change

3e do it togetherA



0n% uestions4

/uoepmo

/uoeisapps

wwwpro*ectsedacuk

pmo/edacuk



He#p !s Improve and row

Thank %ou "or participating

in toda%:s sessionA

3e:re ver% interested in %our "eed&ack P#ease take

a minute to "i## out the session eva#uation "ound within

the con"erence mo&i#e app5 or the on#ine agenda

partnership-powered it change (288021676)

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