partners research management communications
DESCRIPTION
Partners Research Management Communications. McLean Research Administrators Group November 20, 2008. Agenda. Communications Assessment Initial Communications Plan Initial Accomplishments Next Steps Outreach to McLean Questions/Comments. Communications Assessment. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/1.jpg)
Partners Research Management
Communications
McLean Research Administrators Group
November 20, 2008
![Page 2: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/2.jpg)
Agenda
• Communications Assessment• Initial Communications Plan• Initial Accomplishments• Next Steps• Outreach to McLean• Questions/Comments
![Page 3: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/3.jpg)
Communications Assessment
• Hired in March 2008 to enhance communication within Partners Research Management (RM) and between RM and the research community
• Given the size of that community, divided my assessment into four phases:
• RM employees and BWH and MGH department employees
• McLean and Spaulding department employees • BWH and MGH PIs• McLean and Spaulding PIs
![Page 4: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/4.jpg)
Communications Assessment
• Launched a “meet and greet” tour during first six weeks to discuss communication
• Met with• 10 department employees from BWH • 9 department employees from MGH• 13 RM and Partners Clinical Research Office
(PCRO) employees
![Page 5: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/5.jpg)
• Several themes resulted from these meetings: • Research Management is viewed as a “black hole” • Communications are seen as reactive mandates• Lack of reliable information and limited
communication about RM roles/responsibilities • Issue of relevant communication balanced between
over- and under-communicating• Limited opportunities for two-way communication
Communications Assessment
![Page 6: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/6.jpg)
Initial Communications Plan
• Developed initial communications plan, which was reviewed by RM leadership and the RAMP committee
• Goals of the communication plan are to:• Enhance existing communication tools• Introduce additional communication tools• Improve awareness of processes/people• Target messages to specific audiences• Restore credibility of information• Increase opportunities for two-way
communication
![Page 7: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/7.jpg)
Initial Accomplishments
• Goal 1: Enhance existing tools• Resumed production of RM Newsletter • Added new elements to department’s weekly
Internal News email• Conducted SWOT analysis of Partners Research
Intranet http://phsresearchintranet.partners.org/ • Launched Research Intranet revitalization project
– Reviewed and updated forms– Conducted focus groups
![Page 8: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/8.jpg)
Initial Accomplishments• Goal 2: Introduce additional tools
• Created weekly “From the Office of the COO” email
• Communications topics are discussed at the weekly RM Operations Meeting
• Goal 3: Improve awareness of processes/people• Posted SOPs on Research Intranet • Added names/pictures to Who’s Who listing • Expanded contact lists; posted lists and RM
organizational chart on Research Intranet• Added select RM materials to Partners Internet
www.partners.org
![Page 9: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/9.jpg)
Initial Accomplishments
• Goal 4: Restore credibility of information• Updated forms on Research Intranet • Added footers with “updated/revised” date to forms
and pages on the Research Intranet• Announced updates in COO email/RM Newsletter • Initiated review of checklists/information on
Research Intranet with subject experts
![Page 10: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/10.jpg)
Initial Accomplishments
• Goal 5: Increase opportunities for two-way communication• Created Research Feedback mailbox
[email protected] • Attend BRISC/MGH RADG monthly meetings• Leverage feedback from RM trainings
• Goal 6: Target messages to specific audiences• Reviewed and consolidated distribution lists• Coordinated COO message distribution through
ECOR at MGH and BRI at BWH
![Page 11: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/11.jpg)
Next Steps
• Off to a good start, but more to do:
• Move ahead with Intranet revitalization project
• Leverage department meetings
• Explore – Incorporating new media into communications mix – Establishing a Communications Advisory
Committee– Creating weekly Department Administrator “alert
emails”
• Begin outreach to McLean and Spaulding department employees
![Page 12: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/12.jpg)
Outreach to McLean
How would you characterize communication between Partners Research Management and the McLean research community?
What do you need from Research Management?
![Page 13: Partners Research Management Communications](https://reader036.vdocuments.us/reader036/viewer/2022062801/56814433550346895db0cbae/html5/thumbnails/13.jpg)
Questions/Comments
Karen A. Mason
Senior Communications Consultant
Partners Research Management
617-954-9824