Partners in Technology BriefingDepartment of State Development, Infrastructure and Planning

Department of Local Government, Community Recovery and Resilience

(DSDIP and DLGCRR)

Mark Cushing

A/Chief Information Officer

11 October, 2013

DSDIP Organisational Profile

• Vision is to drive economic development in Queensland

• Deliver major projects and infrastructure, economic

development and planning services to communities

• Business functions:

– Coordinator-General

– Economic and regional development

– Major project delivery

– Government land management

– Infrastructure and planning

DLGCRR Organisational Profile• Vision is ‘Empowered councils with capacity to build resilient

local communities’

• Objectives:

– Councils have the authority and capacity to manage their interests, to be financially sustainable and accountable

– Councils have access to high-quality capacity building programs and resources

– Recovery projects are delivered and resilience activities implemented to mitigate the effect of natural disaster events

– The department is informed, efficient and effective

DSDIP Strategic Directions

• Focus on efficiencies, reducing red and green tape for the resources sector

• Stimulating and sustaining economic growth for Queensland

• Reforming the planning system

• Commonwealth Games village and infrastructure

• Addressing the crisis of the Bruce Highway

• Reform and Renewal

DLGCRR Strategic Directions• Local government de-amalgmation

• Identify simple, practical solutions to minimise the impact of natural disasters and promote preparedness

• Targeted and high-quality capacity building resources and training programs for councils (such as financial management and governance practices)

• Implementing ongoing Council of Australian Government (COAG) initiatives

Strategic Business Challenges

• Balancing development and conservation issues

• Meeting key infrastructure and infrastructure planning needs

• Building resilience and certainty in the Queensland economy

• Empowering councils to maintain and improve front-line services

• Working with councils to realise the government’s objectives for the community

• Identifying community infrastructure and resilience initiatives that will make a real difference and minimise the impact of future disasters

• Preparing the departments for 1 William street

• Ensuring our service delivery models are efficient and effective

How do the Departments operate

together?

• DSDIP provide corporate services (including ICT) to

DLGCRR and Gasfields commission

• DSDIP broker new ICT services and solutions on

behalf of DLGCRR

• DLGCRR utilise DSDIP ICT services, infrastructure

and resources

• Shared governance model

Reform and Renewal

ICT as-a-service workstream

Business case, options, strategy for service delivery model &

commodity ICT services

Government’s decisions on divestment of CITEC

‘Contestable’ ICT services

Our ICT profile

• Approximately 1000 FTEs (DSDIP and DLGCRR)

• 4 CBD sites and 24 regional sites

• Departmental-owned networking infrastructure is CISCO

• LAN and WAN managed by CITEC

• Server environment almost completely virtualised at CITEC

• Application environment predominantly SharePoint and SQL

• Most apps hosted internal to government, but support model is outsourced

• Some applications now sourced ‘as-a-service’

• Desktop environment – Windows XP SP3, Lenovo and Dell (fleet turnover every 4 years)

• Outlook and Exchange 2003

• Mostly HP printers (managed service) and Fuji-Xerox, Ricoh, Konica MFDs

• Telecommunications – digital phones, transitioning to TIPT

• ICT Service desk function outsourced through existing CITEC contractual arrangement

• Most commodity ICT is purchased ‘as-a-service’ via CITEC

• HR and Finance solutions (Aurion, SAP) outsourced to QSS

What do we own/manage and what

do we purchase?

Own/Manage

Small portfolio of business-

critical applications

Desktops & SOE

Sharepoint admin

Some LAN mgt

Majority of print fleet

ICT Asset management

Software licensing

Spatial data & services

Purchase services

Network service

Storage service

Server provision

App environment services

Managed Desktop

Service Desk

Managed HP print service

Telecomms

WoG HR/Fin Solutions

i-device support service

Today

Own/Manage

Business solutions

Information Assets

Spatial data &

services

Purchase services

Network service

LAN & WAN mgt

Storage service

Server provision

Hosting service

App environment services

Email/collaboration

Productivity

Managed Desktop

Service Desk

Managed print (all devices)

Telecomms

WoG HR/Fin Solutions

ICT Asset management

Future

Rationalisation over time…

SQL 2005 DBSQL 2005 DB

Web Sharepoint

Web Sharepoint

Access Apps / .Net

Access Apps / .Net

2005 SQL/My SQL /

Rep Services

2005 SQL/My SQL /

Rep Services

Access Apps /.Net

Access Apps /.Net

Web / SharepointServices

Web / SharepointServices

SQL / MySQL

SQL / MySQL

SharepointWeb

Services

SharepointWeb

Services

Access Apps / .Net

Access Apps / .Net

SQLSQL

SSL SharepointASP.NETwww

SSL SharepointASP.NETwww

Servers x 5Servers x 5

AppsApps

AppsApps

DMZ

PROD

Test Dev

SQL 2KSQL 2K

TFSCode

Repository

TFSCode

Repository

CITRIXCITRIXExchangeExchangeBlackberryBlackberry

JumpboxJumpbox

CITRIX CITRIX

GatewayGateway

February 2009

FilteringFiltering

ProxyProxy

ProxyProxy

Email DNSEmail DNSEmailEmail

PrintPrint DSMDSM

WSUSWSUS

DCDC

DPMDPM

AV / End PointAV / End Point

FileFile

DC2DC2

PhysicalVirtual NB: Not to scale

General VS2005/08General VS2005/08

Sharepoint OfficeSharepoint Office

GISGIS

Bus system 1Bus system 1

App

CITRIXCITRIX

DMZ Test Dev

CITRIXCITRIX

CITRIX CITRIX

GatewayGateway

December 2013 – June 2014

FilterFilter

SecuritySecurity

SQL 2008SQL 2008

PhysicalVirtual

2003

NB: Not to scale.

VS2005/08VS2005/08

Shared Web / OfficeShared Web / Office

Shared VS2008Shared VS2008

Shared VS2008Shared VS2008

GISGIS

2008 DB Server

MySQL

2008 DB Server

MySQL

PROD

SQL/

My SQL

SQL/

My SQLSharePoint Services

ASP.NET

SharePoint Services

ASP.NET

DCDC DCDC

SQL2008SQL2008

Virtual

Windows XP

Virtual

2008 R2

SharePoint Web

GIS

SharePoint Web

GIS

Apps/WebApps/Web

SharePoint SharePoint

SQL2008DW

SQL2008DW

Apps / GISApps / GIS

Proposed

SQL2008SQL2008

Access

Apps / .Net

Access

Apps / .Net

SharePointSharePoint

FilestoreFilestore

AppsApps

AppsApps

AppsAppsSys MgtSys Mgt

Sys MgtSys Mgt

Forest

TFS Code

Repository

TFS Code

Repository

Dev

Web SQL

App

DCDC

FileFile

FileFile

Staging

Web

Web

Prod

Prod

ProdProxy GIS

FilterFilter

eDirectorySharepoint 2010

eDirectorySharepoint 2010

GISGIS

DCDC PrintPrint

GIS

MOGOUT

How do we govern and manage our

ICT investments?• 2 tiers of steering committees

• ‘Fit for purpose’ governance determined by factors such as cost, risk, scale of investment

• We use right-sized project and program controls (QG methodologies)

• All ICT procurement is brokered by ICT Branch

• Share before buy before build

• We operate within the WoG management framework for the ICT Strategy, overseen by the DG Council for:

– Significant and at risk assets

– Major ICT projects and programs

• High value contracts, procurements and consultancies are typically signed off by Chief Operating Officer or DG

• CIO has financial delegation and is responsible for ICT procurement for the departments

ICT governance framework

Commenced ICT-enabled initiativesCurrent portfolio

• Investigating CRM solutions

• Application rationalisation and cloud suitability

• ICT Services Catalogue and ICT Service Model review

• Windows 8 implementation planning and cloud email trial

• VoIP rollout

• Open data reform

• Tablet trial

• Decommissioning Blackberry devices

• Implementation of 2012 ICT Audit recommendations, COA and QG ICT action plan

• 1 William Street (1WS) preparations

Future ICT-enabled initiatives

What’s on the horizon?• CRM implementation

• SharePoint in the cloud

• Software virtualisation - MOE

• Windows 8 implementation

• Rationalisation of regional servers

• ICT Service Model transition

• planMAP replacement

• State Assessment and Referral Agency (SARA) stage 2

• Records management business process integration

• Smart eDA migration to SARA

• Responding to the Government’s decisions on CITEC divestment and ‘contestable’ ICT services

• Office Mobility strategy (WiFi trial)

• Tablet (Desktop/laptop) replacement - BYOD or CYOD

• One-Stop-Shop

Our ICT challenges

• Managing our information assets

• Keep a track record of delivery for the business

• Continue our shift from owning and managing ICT assets to

brokering/sourcing solutions and services

• ICT contract management and vendor management capability

• Maturing our ICT service model

• 1WS readiness

• Working within the new paradigm of governing ICT investments, finding

the right balance of risk and innovation

• Enabling the reform the departments want to achieve

How does industry do business with

our Departments?

• Currently GITC accreditation, future not yet clear

• QG Contracts Directory

• We leverage existing arrangements first

• Track record and references from other departments and

jurisdictions

• What do the research firms have to say?

• Early market engagement

• Make sure you are known to DSITIA ICT Strategic Sourcing

What to take away from today…

• DSDIP and DLGCRR are in a process of reform and renewal, with focus on efficiencies and service delivery models

• Our ICT service delivery model is changing in line with government directions on ‘as-a-service’

• Departments are further reducing ICT asset ownership, so how does industry position themselves to maximise the commercial opportunities?

• We are going to test the market for commodity ICT services, success may open up other opportunities for vendors

• We will carefully consider various sourcing options – ‘your competitor today could be your partner tomorrow’

• If it makes good business sense, we are open to any new ideas and approaches

• Our default position is to leverage what already exists

• Alignment to our mindset– we’re looking for solutions to business problems

– Queensland’s public service values, especially ‘Customers first’

• We are a portfolio of small and agile departments, we can usually move quicker than others and we want to use that to our advantage

Questions

Contacts

ICT Branch

3404 8220

ICTbranch@dsdip.qld.gov.au

Copyright © The State of Queensland (Department of Science, Information Technology, Innovation and the Arts) 2013

The presenter is the author and that the State of Queensland is copyright owner and/or has the right to licence the content.

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